Staff is fantastic and the atmosphere is nice. Still feels like a small town office. Doctors are…read morevery good to work with

I have great service and not so Great service. Sometimes I…read morewalk in and am greeted with a happy hello and other times they are busy entering on the computer and barely look up to tell me to sign in on the kiosk. Good selection of glass frames. Also gruff when I asked about a coupon for Bausch

The first pair of glasses I purchased were uneven. One lense was bigger than the other. Went back…read moreto return them and bought a new pair. The new pair wasn't made correctly. They weren't sized properly and hurt my head around the ears. I spoke to someone and they said that the best they can do is adjust them . They were very expensive. For the amount they charged you would think that they would have been fitted properly. Next time I will go to another place.

As an older woman having had perfect vision her whole life all of a sudden needing glasses was a…read morehorrible disappointment. They scheduled me very quickly to get an eye exam, when I got there they were very attentive and made me feel comfortable during the whole process answering any questions I had and giving me information I didn't even think about asking for. It was excellent service from walking in, through the exam and when they helped me pick out glasses in my price range and gave honest opinions on how it looked. I couldn't have asked for a better first time experience! Can't wait to get those glasses and see again!!

Its my go to vision place for my eye exams. Doctor is friendly, office is orderly and staff,…read morepleasant.

My experience was more than disapointing. I will try to make this short, but thre was so much…read more First I was tild by my Option who refeffed me that it was free as my Health ins would cover Caterac surg, Which was partially true. It did not cover tge "special drops for eyes" about $100.00. Also didn't cover surgery center-$300 I went at my eye drs recommenadation. At my 3 or 4th visit Surgeon said because my astigmatism in both eyes a reg surg would not give me the result (no glasses) but for $1300 per lense I could get a toric lense (not covered by ins) implanted which corrects that.All had to be paid up front. I am retired on ssi and not a lot of extra money----but I said since I am only going to do this ONE time ok.After about a month both eyes were done With multiple eye dr appts copay is for specialist for eye drs. Anyway I did all this because I figured if no longer need flasses.... Long story short I went fo glasses my opt gave a script for driving glasses and needed reading glasses. This was not what I signed up for. I tried it-as I had no choice, but went back and told him-I could not my computer with either. Finally I went back to my optom and told I was NOT HAPPY & had to go back to Bifocals. He had a hard time fitting me and even worse his office didn't order them right for 3 trys. When I told him how unhappy I was his snwer was "Well, it; was surgery. You can't gaurantee results! i was ANGRY. I went then went to a new Opt who explained That I could see near and far but not mid range and because they put he toric lens in that will never change. He was able to fit me with bi-focals.I see ok with them. But now I had to pay exam AGAIN since my insur allowance was used. I HAD TO PAY FOR ANOTHER PAIR OF GLASSES! i KNOW THIS WILL NOT BE EVERYONES RESULT, but ask questions so hopefully you knw what you wil be getting into. I would not have gotten the"Premiuum" lenses had I known. Good luck

Great professional service. I've been going to Visionworks…read morefor almost 20 years. They have great service and competitive prices but most importantly, very professional, knowledgeable and helpful staff. They also have a great selection of frames and options for lenses. What's also very important to me is that they stand by their products and services and if there is ever an issue, they're there to help.

I set up a nine AM appointment to get my eyes examined and measured for contacts. When making the…read moreappointment, I made it very clear that I was looking to start contacts for the first time and needed to be fitted and everything. After my initial exam, I was informed that they didn't have anyone on staff to do the fitting and tutorial on putting in and removing the contacts, so they would have to schedule me for a different day. They then insisted that I had to pay $80 in advance for this new appointment. I don't understand why they scheduled the initial appointment for an hour and a half before anyone would be there to carry it out, wasting over and hour and a half of my time when factoring in the drive, and I certainly don't appreciate being charged in advance for the new appointment that had to be made as a result of the first mistake. I will be keeping the appointment I've paid out of pocket for so that I don't have to fight for a refund and start all over somewhere else but that will be the last time I use the services at Visionworks.

I think this Family Vision Center is way overrated . I was not impressed with the vision test …read more Other places take more time to check vision . Also I have Medicare and with $350 for glasses . I picked out a low priced set of glasses and they said I would have to pay $150 or so . I went to a well know place and got my glasses for free and they were a better quality .

Dr. Guy (& EVERYBODY at Family Vision Center) is absolutely wonderful. How often can you say that…read moreyou look forward to going to any kind of Doctor? My husband, daughter and I are all patients of Dr. Guy and all agree that he's one of the best. At my most recent appointment, Dr. I, an optometry resident, treated my five-year-old and was fabulous! He was kind and funny and treated my daughter SO well - even in the midst of her eye drop-related meltdown. The office itself is in an unsuspecting Henrietta Plaza, but the waiting room is modern and bright. Can't recommend Family Vision Center more highly.

Loved the lady doctor I dealt with very caring. Went to browse the glasses frames and the person…read moreknew I had different insurance they gave up although I paid out of pocket last time. Kinda felt like I was wasting his time. Other then that great care.

This is a love letter to Warby Parker…read more Dearest Warby, I have been receiving your emails for quite some time. I always open them. Never--not once--have I sent one straight to the trash without at least a glance. And if I'm being honest, it's rarely just a glance. I've lingered. I've admired. I've added frames to my cart only to abandon them at the last minute. I suppose I have commitment issues. Then one day, while on vacation in Orlando, Florida, I saw you. Really you. A physical location. A storefront. A tangible, brick-and-mortar dream. I could hardly believe my eyes (which, in fairness, were working with subpar equipment at the time). I even picked out a pair of frames while I was there, but something told me... not yet. Our story needed more tension. To be honest, much like that prince who keeps emailing me from Africa, I wasn't entirely sure you existed outside the interwebs. But I walked through your glass doors, met the loveliest associate, and discovered there was a location near my hometown. I gasped. Audibly. When I returned home, I looked you up and found you in Victor, NY. I made a date. You accepted. I picked out an outfit. (Emotionally, if not physically.) And oh... what a date. You were punctual. Attentive. And the way you looked into my eyes and saw me--I mean you really saw me. (Swoon.) My eye exam was smooth, professional, and dare I say... enjoyable? I didn't know that was an option. Now let's talk about Riley. Riley handled my pre-testing, guided me through the process, and managed the absolute chaos of a packed store with grace. Apparently, it was unusually busy that day--but you would never have known it by how smoothly everything ran. She made sure I didn't have to wait long after my exam, got all my measurements taken, and helped me finalize my order like the calm in the storm. Since I had already chosen my frames in Orlando (because of course I had--we love a slow-burn romance), this visit was all about making it official. Riley made that part effortless. And then... the gifts arrived. A box. For me. From you. Inside? Not flowers--no, no. Not the tired, predictable bouquet that wilts in three days. No. You sent glasses. Beautiful, perfect glasses. And sunglasses, too. Functional. Flattering. Long-lasting. Honestly, the kind of gift that says, "I see a future here." They are perfect. Truly. I may need a small adjustment, so I will be seeing you again soon (how fortunate for us both). I also have a friend who is quite eager to meet you, so next time I'll be bringing a plus-one. Try not to be too charming. Looking forward to our next encounter, Jen

We were beyond thrilled when Warby Parker opened a brick and mortar at Eastview mall. Previously,…read morewe would travel to Pittsburgh or Toronto to visit their shop. Great selection of modern frames always adding new styles. Tons of folks on hand to help. you can have an eye exam done there, but be sure to check if your insurance is accepted. After reading another review, we didn't check with the store but called our insurance company only to be told they were considered an out of area provider. You can always stop in to have your glasses tightened or cleaned while shopping at the mall. No pressure sales. Feel free to try on as many frames as you want - you can even select sunglass frames to have clear lenses put in.

Dr. Zatreanu is overbooked. Unable to contact them after a shot with side effects by phone. Through…read moreportal 3 days later. Gave a shot that cost $$$ after getting another shot with no copay. No warning. Had to leave this practice after 38 years.

Had a referral sent here over 2 weeks ago due to a problem identified from another doctor. I havve…read morecalled here several times to check on the referral. Was told twice someone would call me ASAP. Spent 3 more days calling just to hear recordings. Have spent a total of 1 hour 43 minutes on hold. If this is thd way this office is managed, i eant nothing to do with them. They tell you what you want to hear, and then dont answer their phone. Ridiculous! No patient service at all. Dont waste your time.