the eye doctor who works here is so beyond rude and never has any sense of emotion whatsoever it seems. every time i go in if she is there she looks like she hates her job. mind you, she does front desk work as well it seems but clearly doesn't do it well. her attitude and the experience i have had alone each time with her specifically have made me not want to return to pearle. you are a horrible representation of the company and you shouldn't be working here to be honest with you. read more

The Dr.was talking to me like I don't understand English , She was using her gestures to refer back to me to a diabetic doctor or an eye doctor she was actually pointing at her arm to see a diabetic top that draws the blood from your arm and the eye doctor that examines your eyes . What brings you here , and I actually came in for a regular checkup and I stated that on my form am I going to see them again no way. No wonder the rating was two star rating I gave them a one star rating. read more

Independent store of other Pearle Vision stores. Called to get my insurance info and said they'd call the other Pearle Vision to get it, went in for my appt and said they don't take my insurance even though other Pearle Vision's do. Also looks extremely run down with small selection - don't waste your time read more

Location doesn't take appointment time seriously. Only use this location if you have tons of extra time to sit in their waiting room while several employees do nothing. read more

My contacts are constantly foggy no matter how many times I use clear care. doctor was short with me because I couldn't answer her questions quickly enough. hey doc, if you're reading this, don't rush people when they are trying to buy something that helps them SEE! if that's a problem, pick a different career. you don't have the patience to be a doctor. Pearl vision has lost my business because of YOU read more

This store is terrible. Won't stand by their product, coating in lenses didn't last 3 months and want to charge to replace when manufacturing warranties cover 12 months at least. Other Pearl Vision stores are great but this one seems like amateur hour at best. read more

Dr Fazal and her staff were so accommodating and exceptional during my visit on 8/11/20. They are going above and beyond to ensure that everything is clean and sanitized before each customer. I needed new eyeglasses and contacts and was very pleased with the selection of frames. My glasses were ready in a timely manner and my visit was very seamless. If I could give 6 stars I would! read more

Everyone is nice and they give you the best price. I can see much better with my new glasses. read more

Dr. Shairoz Fazal has been my eye doctor and husband's too since we moved to the Chicagoland area in 2013. Her genuine commitment to both our continued eye health and personalized recommendations are always her number one priority. My husband and I trust Dr. Shairoz Fazal with our eye health! read more

Honestly they were great about getting me in for a last minute appt but it went downhill after I got there. Was pressured in to buying contacts through them because they couldn't give me a pair unless I ordered through them even though Oakbrook terrace always gives me a pair to walk out in so they can make sure they fit and work for me before I order. I was told that I would get a $50 rebate but AFTER I was charged she handed me the rebate and it's only $30. I always buy online and should have bought online this time as well. As I was on my drive home I got a call from Pearle Vision in Wheaton saying my address couldn't be verified for shipping because it was coming up in California? I've never had that happen before... I call BS. Then I called to get my prescription faxed to the Oakbrook location because apparently it can't be emailed like the other locations can and the fax never made it there. Ultimately I went to the Oakbrook terrace location and they squeezed me in so they could have my updated prescription themselves. The service was so much better at Oakbrook terrace and I will only go there in the future. Wheaton just wants you to buy everything through them and then refuses to send you YOUR OWN prescription which is a violation of the law. Will not return to this location besides to go pick up my contacts that apparently couldn't be shipped to me. read more

NEVER GO HERE! They are blatantly violating federal law and will refuse to give you your prescription so that you can purchase glasses from a different source (or even a cheap backup pair elsewhere). They don't care about their customers or the law. read more

I have been a Pearle Vision customer for 20 years, and after my experiences with Dr. Shairoz Fazal, I will no longer return to this location, and I highly suggest you choose another location. I have never seen such unprofessionalism and a lack of respect for the customer. I went in for a new pair of glasses, which did not fit. Due to COVID, I was unable to go to resolve the issue. Dr. Shairoz offered to swap out my frames for a new frame. After having them switched out, I was given a new frame with my lens' damaged from this location. When I brought this issue up, I was greeted with screaming, arm throwing, and eye-rolling. More than anything, I am shocked by the lack of professionalism by Dr. Shairoz and her lack of care for the customer. All I wanted was to enjoy my new glasses, and she made this experience absolutely terrible. I do NOT recommend this location. read more

I was displeased w/ my experiences w/ Dr. Fazal & her young female asst, who was rude, impatient, & had a bad "Millennial" attitude. Fazal didn't seem very pleasant & seemed impatient & harsh. B4 my exam, she asked me sternly, "Are you sick?" I wasn't displaying any symptoms, so I thought it was strange ques, posed in an accusatory way. During the exam, my breath escaping f/ the top of my mask caused the phoropter to fog, frustrating Fazal. While I picked out frames, Fazal & young female asst barked-out orders to not replace frames after trying them on, & to put them on the shelf below so they could be sanitized later. While waiting for my insurance pricing/billing, I witnessed an elderly lady choosing frames. The asst seemed annoyed w/ how long the lady was taking & how many frames she was trying-on, because she had to sanitize each later. After not being able to decide, the lady told the asst she couldn't make up her mind & would have to return later. The asst rolled her eyes & said, "Of course you do." A few mins later, I saw a man deciding on frames. He was taking pics of them, the asst barked that he couldn't take pics, that she knew what he was trying to do (price them online?), & that he had to buy his frames from their store. During the pricing/billing, I was surprised that my cost for 2 frames+prescriptions was more than 3X than I'd paid at Costco 6 yrs ago. Fazal said my insurance didn't cover 2 pairs, but she'd give me 20% off sunglasses & use my $50 Pearle coupon. But, instead of taking the 20% off 1st & then applying the coupon, Fazal applied the coupon 1st then took 20% off, making my cost $10 more. I asked her to fix this, but she said she'd give me $10 off my next purchase--useless, since I won't be returning. A wk later, I picked up my glasses. I noticed my vision thru the L lenses was blurrier than the R, both pairs of glasses had a lot of peripheral distortion & warping, & the prescription was clear only in a very narrow vertical channel (width of a pencil). If I moved my eyes slightly L or R, there was warping/blurriness. My vision was clear only when looking perfectly straight ahead. I had to hunt for the tiny/narrow appropriate focal point. Fazal told me to get used to the new script, allow my eyes/brain to adjust for a wk, she didn't have time to take care of my concerns that day, & told me to make another appt. So the asst made me an appt for the next wk. I wore my new glasses all wk & had to constantly turn & raise my head up & dn to find a clear focal pt, & was disappointed at how warped/distorted everything looked in my periphery. 3 days later, the asst left me a VM saying she was reviewing her appt book, saw my appt, said I was just there 2 wks ago, she didn't know why I had another appt, & asked if it was a mistake. When I showed up for my appt, store was empty, & the asst asked me what I was doing there. I told her I had an appt. She said she had no appts in her book & Fazal was not there. I re-played for her the VM she left, asked her if that was her voice, & she knew she'd been caught in a lie. She didn't seem apologetic & was rude & snotty, so I angrily told her that SHE made my appt, I was sick of her attitude, & I saw the way she treats customers. She told me I could return in 1.5 hrs to see Fazal. When I returned, I still had to wait 20 mins. I described my dissatisfaction w/ my script, she gave me another exam, told me my script was correct, & that it was impossible to correct my astigmatism. She said she'd order new "HD" clear lenses, see if I liked them better, & if so, she'd order HD sunglasses later. I wanted her to order both pairs at same time so I didn't have to make more trips, but she didn't do that because the HD lenses cost more & she wanted to see if it was an improvement 1st. I returned 1.5 wks later to pick-up my new HD clear lenses. They were slightly better, but R lens was still clearer than the L. Fazal said that comparing my old Costco script to this new 1 was irrelevant because the higher the script, the more distortion/warping, & progressives always have distortion at the edges. She said the HD lenses were +$180, but she'd cover the cost because she "just wanted to get this over with." She ordered the HD sunglasses, I picked them up 2 wks later, & they too were slightly better. I went to Pearlevision.com to critique my experience & was sent a link to a form online at Luxottica Cares. I submitted a complaint & they said I'd get a reply in 5 biz days. More than 2 wks later, I received an Email f/ Pearle Cust Svc saying I'd already gotten upgraded lenses w/out extra charge & "There's nothing else that can be done." Both Dr. Fazal & ESPECIALLY her young female asst are impatient, annoyed, frustrated, rude, & not customer-friendly. I made many trips to get glasses that are just adequate. I'll never return to this practice & will not go to any Pearle again. In future, I'll go to Costco, which was so easy, pleasant, & inexpensive compared to Pearle. read more

I went here several years ago, and was pleased with the doctor and the staff. I have since found a closer doctor that I absolutely love, but they don't have the best frame selection...so I went back to check out Pearle Vision again. The customer service was outstanding! Christina was super helpful and went above and beyond trying to help me find something that would work. Unfortunately, the progressive lenses I needed were significantly lower priced through my other doctor (which is why I have 4 stars instead of 5), so I did not purchase here...but I seriously considered spending significantly more just because the customer service was so great here! Definitely worth a try! read more

When I went to Pearl Vision for new glasses, I was helped by Sultan. I found him to be very patient and extremely helpful. Even when I had issues with my glasses, his customer service skills were second to none. He did everything in his power to resolve my issues and did so without making me feel bad or guilty in any way. In the end, I didn't get glasses there, not due to Sultan, but, due to the fact that they couldn't get me the frames that I wanted. A week or so later, Sultan called me to follow up and see if I was able to get my glasses elsewhere. Now, that's customer service at it's best. I would recommend Sultan to anyone interested in truly being helped in getting new glasses. read more

Excellent service. Friendly and caring staff. They continually help my teenage boys find the right glasses.

I am from Philadelphia and was visiting family in IL when the lens popped out of my glasses and was lost. I called around trying to find a place that would make the lenses on premises (apparently another major chain stopped doing that earlier in 2017). I called this Pearle Vision at 7:15, it was 15 minutes after their closing time. I explained my situation and that I was traveling again the next morning, and they told me that they'd stay open longer for me and make the lenses immediately. I rushed over, and Dr. Fazal and her staff were there waiting for me. Despite the time, they did a thorough exam and I never felt rushed. I got a wonderful new pair of glasses and my prescription definitely had changed because the new pair was noticeably clearer for me (comparing to the 1 lens I had). I couldn't thank Dr. Fazal and her staff enough for how helpful they were and the extra effort they undertook on my behalf! Some other thoughts, they had all the cutting edge equipment, were able to do some tests that I'd never seen before at previous offices, and had a good selection of frames to choose from. read more

Very knowledgeable doctor and very helpful staff. They have the latest selection in eyewear

My mother was in town and had broken her glasses. We needed a replacement pair quickly and after finding out that LensCrafters no longer has glasses made same day (!) we found out that Pearle could help us. I made a 12pm appointment (same-day) with the doc for a simple eye exam and they had two pairs of glasses (BOGO) made by 2:45. Dr. Razan was absolutely wonderful - warm and caring - she listened straight off the bat and understood the urgency and made sure my mom would have her glasses on time. She was just a really nice person and did a great job with my mom. The rest of the staff was nice too. A previous reviewer had a problem getting a printout of his RX but we had no such issue. I highly recommend this place for the wonderful doctor and the quick and caring service. read more

Dr. Fazal at the Wheaton Pearle Vision is amazing! I've needed corrective lenses/glasses for decades - but have never before experienced the kind of personal attention and individual expertise that Dr. Fazal provides to her patients. She spends time with me and tests out various prescriptions & lens styles until my needs are perfectly met - in fact, I'd needed to use reading glasses for years, but after being treated by Dr. Fazal, I haven't needed them in quite some time! The rest of the staff is very competent and efficient as well - I highly recommend Dr. Shairoz Fazal and Pearle Vision in Wheaton, IL! read more

Went here recently to get in on the BOGO special after finding out I'm wearing my contacts too long. The staff here is excellent. Very helpful, well informed, and good at what they do. They know their products very well. And while I was there another customer came in with a problem with her glasses and the Optometrist checked the glasses, realized there was a problem, and told the customer she'd get the glasses fixed in a few days, no hassles! You don't get that very often these days. They are a very competent staff who operate with integrity and professionalism. Very nice to see!!!! read more

Absolutely Outstanding! The staff is very helpful and goes beyond expectations. The doctor is terrific ... really cares about her patients and goes the extra mile to ensure they are well-informed and are happy with the end results of contacts or glasses. Their pricing was reasonable and I am ever so pleased I decided to try Pearle in Wheaton. read more