Can't comment on the pediatricians here but as most of the other negative reviews have stated,…read morefront office staff extremely rude and incompetent. Called to schedule an appointment for newborn. On the phone, they ask insurance type which I provided. Appointment scheduled over the phone and I receive a text stating that I need to submit a copy of the insurance which I do. Appointment confirmed via text. I arrived at the office and they asked if I was paying out of pocket. I said I provided it via text. They said, "we sent you a text stating that we don't accept that insurance." I'm looking at the text, no text ever sent. I said they did not. They also asked me over the phone what insurance my newborn had, and proceeded to schedule the appointment. If I was out-of-network, wouldn't you have told me then on the phone and not went ahead and scheduled the appointment. Being out-of-network seems rather important. Why would you send something like that over a text message? That seems like something warranting a call (especially considering you shouldn't have booked the appt initially). But front office doesn't do that because they're rude and lazy. As I'm walking out the door and looking at the text messages between the office and myself, the front office girl then back talks and says, "oh we definitely sent a text." Avoid the lazy, incompetent front office they have employed.

Long story short my child's original doctor left, and we got assigned a new one. On the day of…read moreher appointment, I ran into unexpected traffic and pulled into the parking garage exactly 15 minutes late (their grace period). I called right then to say I was in the garage, and they told me they couldn't see her. I left a review about that experience (didn't even mention the rude woman on the phone). I asked to speak with a supervisor and never received a call. I did however receive a termination of services letter.

Great customer service for the girls at the front !! I urgently needed my baby's shot record and…read morethey had it ready in less than an hr ! Love this office.

Customer service and sensitive patient information is their least priority!!!! Extremely rude…read morereceptionist!!!! If you care for your kids please do not go to this place. They are rude beyond words!!!'

I walked in to book appt , just moved to the area and they don't accept walk ins and no appts at 4pmread more

Since arriving here in TX we haven't establish any of our primary physicians. Unfortunately, my…read morechildren went through numerous trips to the ER and had visited a few clinics that didn't meet our expectations or lived up to their blog description. Finally found First Physicians and loved the place during our first visit. Dr. Beaty is amazing. He takes time in knowing his patients, you are not rushed neither are you to leave the facility feeling diminished. There's no experimentation is any of his treatments, he is to the point and will call you on what you shouldn't be doing. He gives his best and expects his patients to follow through, otherwise, what's the point in seeking his medical advise and consult if neither patients/parents heeds to his advise. He has an excellent sense of humour! We love visiting this place I recommend to this facility and the treating physicians in this practice. I will recommend

Was referred by a friend and my fist visit went as smooth as possible. The registration process was…read moreonline a few days before the appointment and that was easy to complete. Dr. Rachel was amazing! She asked the right questions, to then come with a plan for my non-verbal child, while trying to create a relationship with my daughter. My daughter felt at ease while interacting with the staff and doctor and even receive a sticker and blow pop. I longed for this level of care and support for my daughter due to bad past experiences with other pediatricians. Highly recommended!

We have been seeing Dr. Singh since my oldest was born (17 years) she has always been a wonderful…read morephysician and a truly amazing person to treat my kids.

I took my grandson in for what I thought would be a routine visit. The first thing I noticed about…read morethe Dr (PA?) was she was very young. She took the child's temperature & looked in his ears. As we were talking I mentioned that when I picked him up from his mother, he was unsteady on his feet (he's a toddler) and BOOM that simple phrases changed everything. Even though there was no bruising or other signs of a bone fracture or trauma or abuse she demanded that I immediately take him to the emergency wing for a skeletal XRay to check for fractures. I refused and left. She then notified CPS and a case worker appeared at my home. The case worker examined the child, determined no signs of fractures, bruising, abuse & the living conditions & food availability were not an issue. We thought that would be the end of things, but we were wrong The bluefish doctor had told CPS that a complete skeletal x-ray needed to be done to close the case. The problem is bluefish, never issued any orders for the x-rays Today when we called in to get the orders we are told that the Doctor is not on duty today and we will have to wait for another doctor to finish their rounds to take care of this. In the meantime, CPS is pressuring us as to why we haven't taken the child to get x-rays This is preposterous. We took a child in for a routine examiner examination because he was running a slight fever and vomiting. Apparent saying that the child appeared a little unsteady triggered some kind of institutionalized CPS response in the medical community. This is outrageous. CPS should never have been involved. As I write this, I am still waiting for bluefish to get back to me with orders for an x-ray or to call CPS and tell them that the x-rays are not necessary If you choose to take your child to this group, be careful what you say, it may trigger a call to CPS merely by conveying a valid concern.

My son and niece having been going here for over 3 years. We recently had a medical emergency and…read morethe staff has been very helpful. With check ups, finding immediate assistance with referrals, and helping establish after care. I know it sounds basic, but it was very helpful all of it when a mother is feeling overwhelmed. Keep up the good work Blue Fish !

I scheduled my daughter's annual wellness check with Dr. Purcell. She was very kind and friendly…read more Before the appointment, I confirmed multiple times with my insurance company that the annual wellness visit would be covered 100% with no copay. However, after the visit, I received a bill for a copay. When I contacted the billing department, they told me that if any concerns are brought up during the annual checkup and the doctor documents notes about them, the visit is then considered a regular office visit, which requires a copay. I carefully recalled what happened that day. I simply answered the questions asked by the medical staff and had the doctor perform the routine annual exam. We had some casual conversation during the visit, but I did not request any additional evaluation beyond the standard checkup. I was surprised to be told that this automatically resulted in a copay. We have visited many other pediatricians for annual checkups in the past and have never encountered this situation. The billing department repeatedly insisted that this is their policy and that their practice is different from other pediatric offices. They said the office manager would call me back to explain further, but I have not received any call or follow-up. It does not seem like they are interested in resolving this issue. I hope this clinic takes this matter seriously. Families should be aware that even if their insurance covers annual wellness visits at 100%, if the staff determines that "any concern" was brought up, they may reclassify the visit as a regular office visit and require a copay.

Currently in the office for a well visit, and I've been sitting here with my 11yo son for two hours…read moreand still haven't seen the doctor yet. Absurd!! Not coming back. Ever since Dr. Novak retired, this place hasn't been any good.

When I was in town and feeling sick, I visited Family First Urgent Care at this location, and I had…read morea great experience. The service was quick and efficient, and the staff made sure I received the care and treatment I needed. The receptionist was especially helpful and got me checked in very quickly. I highly recommend this place!

Came in for my 2 year old daughter who had 104 fever, she was negative for uti and ear infection…read more Said they were going to send out her urine for more testing. Dr who took us in checked her breathing and said something about a murmur casually as if jt was normal, then moved on, didn't bother to continue the topic or discuss more about the situation. They said results will usually come in 2 days and they will give us a call back. 2 days later, no call! I had to call for the results. Results came in and it wasn't even reviewed yet. So for 2 days after my daughter went to this urgent care she was still having fevers Tylenol was helping but for a limited of time. As a mother I was stressed and worried and didn't know what to do and left this place with even more questions! Would never come here again!!