I signed up for pediatric services with them since my sons were still in my belly so over 12 years ago. I was blessed with two amazing pediatricians, neither are at this location (Dr. Silva- retired and Dr. Habet), so Jax Peds is all my kids know. I moved to the town center location due to proximity, newness, and increased waiting room size. The staff has always been nice and courteous and the waiting rooms are always clean. Now, the cons are few but very significant. 1. Every time my kids have appointments we end up waiting for the doctor to come in the room for at least an hour past our appointment time. No one comes in to check in on you, apologize for the wait, offer nourishment, nothing! And the rooms are freezing, they just leave you and your undressed kids waiting, forever! 2. No one will ever call you to follow up or advise that your appointment should be rescheduled. My kids have had several appts for vaccines, we show up just to be told that they are out of whatever vaccine. Why not call your patients so they don't waste valuable work and school time for nothing? I've also called regarding referrals and called back because no one followed up only to be advised that I now needed to bring my kid in. Well, who was going to let me know? read more

This office saw my two-week-old baby and said they would send in a prescription. It has now been three days, and despite calling every day to follow up, the prescription still hasn't been sent. Customer service has been extremely disappointing, and no one has resolved the issue or provided any meaningful communication. I would not recommend bringing your children here based on this experience. read more

This places is just getting worse and worse every day!!!! The explanation was sorry the doctor is running behind!!! This is not our problem if we have an appointment at 10:55 we want to be seen at that time. We arrived at 10:34 check in and waited and waited until we realized nobody was calling people that came after us was going in and out before us!! This is unacceptable and so unprofessional for a doctors office!! If the doctor is running behind something should be taking care!! Again isn't the other patient's fault and we are been penalized seating there for hr to get seen!!!! HORRIBLE placeeeee! Don't take your kid there!!!! Check the reviews this is REALITY!!! read more

I visit this place with my grandkid and my daughter and it's horrible waiting time,you lost live here, in the front desk 5 people doing nothing,lost time, lost time waiting to see the doctor, lost time in a check room, lost time for a discharge and lost time went you call and no one's answer the phone and if you are looking enough and they answer maybe you need call again or go in person because they usually never contact the pharmacy ? Unprofessional, sorry for the few go doctors here.in the pass this group was acceptable but Now they are a money machines so sad because they work with kids health no chickens! read more

Crazy place you have an appointment at an hour and you get seen 3-4 hours later, they dont care about your time or the time that the kids need to spend in here waiting because they cant manage their schedules right. Then the doctor see you and doesnt even spend 20 min with the patient, Horrible place horrible experience read more

some of the doctors and nurses are good but you need to be ready to spend all day in that place they are always behind they are always late never have after care appointments available and keep you with your baby in the waiting room for 2 hours and then more time inside waiting for a doctor that sometime just go in and out. I try with early appointments with late one nothing work. read more

We love our pediatrician. My son has been a patient since he was born and we've always had a great experience. There have been times when i've taken him in for things i probably didn't need to, and even then they're still so reassuring and supportive. They have been great with sending referrals when needed, responding to messages on the patient portal in a timely manner, and overall just taking care of my son. Sure we have had to wait a few times at appointments but the care they give is worth the wait read more

multiple reasons why i don't really recommend this place. 1 you never see the same pediatrician. 2 every appointment we have sat out in the waiting room 40-45 minutes past our appointment time and let's not forget that they put in a referral for my child to be screen for autism and they canceled the referral without talking to us read more

Very bad experience at this place, they not have an update system at all, think they know everything but they don't. Customer service definitely needs to be improve at this place, specially from Managers. Lady name Stephanie is very inpatient while I was trying to explain something that I did a few months ago when they did requested me to do it, which is changed the PCP. They have good Doctors but the office it's a really mess, very disorganized. LAST UPDATE: Well, I just want to UPDATE MY REVIEW to keep FRESH for you and you and your family. After 1 hour waiting for my children get a COVID VACCINE that was already on the schedule, the Manager at this location did turn to me and my wife and said, we don't have VACCINES anymore, and the person that was supposed to delivered, he couldn't because he had a family issue. Ok, but why they didn't call me before, because I did received an appointment confirmation from the office, online check in email and text, but now a phone call saying that we ran out of the vaccines? I also saw and you will see if you visit this place that is a lot people inside of the front office, but they aren't doing anything, you will see when you go, unbelievable. PLEASE STAY AWAY FROM THIS OFFICE read more

Pediatric Associates - Town Center - Inside - Pediatricians Near Me - Jacksonville, Florida

Find someplace better First visit was great. We loved the nurse practitioner we had for our kid's very first appointment. We read reviews online which made us skeptical, but we dropped the ball on finding a pediatrician and not many places were taking on new patients. We felt good after the first appointment. Over time though, the experiences got worse and worse. We get doctors offices can get backed up, but the last two appointments were made an hour or two after opening, months in advance. For the 6 month appointment, we were there two hours, all the way through. Keep in mind, they have you check in before you get there, but we still ended up waiting in the lobby 30 minutes, with an hour and a half in the back room, with maybe 5-10 minutes of total FaceTime with nurses/doctor with large gaps of waiting in between. The 9 month appointment we walked out. Spent an hour in the back room, only interaction we had was for weight/measurements, which was 15 minutes in. 45 minutes after that, still no doctor. What's the point of making an appointment if you're early, and still haven't been seen an hour in? If we wouldn't have left, we probably would've been back there for another 30-45 minutes total between doctor interactions, waiting for nurse for shots, etc. Speaking of shots, we had an interaction with a nurse in which she kept rolling her eyes in our kid was crying from the shots. We chalked it up to her having a bad day, but how you gonna be rolling your eyes from a normal reaction from a baby, in front of the parents? Find somewhere else. You're a number here. Making an appointment is useless because you'll be waiting an hour and a half each visit for 5 minutes of FaceTime with nurses/doctors. There are times they'll have you zoom someone at a different office, or someone with a green screen while you wait your 20 minutes in a back room. read more

I want to start saying I don't usually leave bad reviews but when it is about my kid health thats where I draw the line. Visit the office today as he was having a weird ear discharge. The whole appointment took like 25 mins and that is including check in and check out. We saw Marisa Olsen, she entered the room, ask about symptoms, check ears and chest and that was IT! Didn't even look at his throat to rule out throat infection. I was explaining about his past history even showed her a picture of his ear with the fluid and she said there were not infected, let's mention he also had a fever the night before. When asked about the ear discharge she said, yes thats not normal AND THAT WAS IT! I know it's not normal thats why Im taking him to see someone. She said she would prescribe some ear droops if I wanted, and I asked her to send the prescription. I left so frustrated as I know my kid and know he was feeling unwell. I ended up going to an emergency room , where he was diagnosed with an ear perforation and put on antibiotics orally and on his ear. When at the pharmacy to pick up his antibiotics I noticed the first prescription for ear drops she said she prescribed , it was NEVER even sent to the pharmacy. If I hadn't decide to take him to another place my son would have an ear infection untreated, and no prescription as the only thing she decided to do because I told her she didn't even do it. I lost a full day of work as my appt was scheduled at 8:55 so I could take care of it and back to work, instead I needed to take him to another place. Im sure this place would have no problem billing my insurance and collecting my copay but cant even send a prescription, which luckily I didn't need as I got another one from another provider, so I ended up paying two copays today, which Im okay with because its about my kids health. But Im sure there is a lot of people don't have the time or the money to waste here and their kids being left untreated or misdiagnosed and need to take them to another place. AVOID THIS PLACE! Doesn't even deserve a 1 star! read more

they are the most sweetest loving caring people there they are always so sweet they go above and beyond to make sure they take good care of you. read more

This location is the worst. It doesn't matter if you're on time, early or late be prepared to not get called for your appointment time. It never fails for me when I have to take my kids here. There's no time of day that they run on a decent schedule. Each appointment I spend at least two hours here. Well visit or sick visit, the wait doesn't change. I really like Dr. Kenneth Cohen but the location and efficiency at this location is trash. Does anyone else experience this or it is just unlucky me?? Does any one else has an opinion on other locations? read more

So- this office is extremely busy, plan on hanging out in the lobby for awhile. I picked this office for our kids' regular pediatric services because the hours are pretty good for working parents. They are open later than a lot of the other options. In addition, they are very close to where I live. Mostly my choices regarding this office are centered around convenience. That isn't to say that they don't have good doctors that work here but the pace and volume of the office all but rules out any relationship based care practices, which will probably be more important the older my kids get. Every time I have been here, probably like 5 times over the last almost year, I have only seen the same doctor once. That being said, when my kid is sick and might have RSV (thanks daycare!) when I called to make an appointment I was able to get in without issue the next day..... On the go and need convenient competent service? This is a good office. If you are looking to see the same doctor every time or not be in a busy office where you can go for years but still no one knows you, look elsewhere. For my needs, they fit the bill. read more

See all

This practice is all about $$$$, my kids have been going here since they were babies. They would not provide a referral for my daughter to see a dermatologist without seeing her. She has a mole on her neck and there is nothing they can do about it there. I explained that to them but they still wanted their office visit money. We are switching providers. read more

The worst if you get an appointment be prepared to spend at least 2 hours there. First time spend 2 hours waiting. Today my appointment was at 8 arrived ate 7.30 until 9 was still waiting and I cancelled while I was there because it was too much read more

Awful! I recommend not going here if you are Military and with Tricare. They want your children to be seen for every referral you need. Even though they have already seen your child a month and half ago. Cancelled my appointment last minute for ADHD due to the Doctor not reviewing the notes for my child and then told me he needs a physical for this ADHD appointment which they did a month and half ago. Don't waste your time, find a group that is willing to help you out if new to the area. They also want to argue with you on everything you are trying to explain to them, and they are not all on the same page. read more

This facility doesn't deserve an 1 star review, if I could I would leave no stars. Professionalism is horrible, the staff is very rude. They do not have any empathy for the parents of the child they are seeing. I received a text this morning at 7:45 am telling me I need to update my insurance company with a new PCP. I called the office informing them its impossible for me to contact the insurance company. Being that I still had to get my kids ready for school and fore to make it to work. They ensure me I could still bring my child to the appointment and I could update the insurance company afterwards. Once my husband get to the appointment he's turned away. It's not our fault their doctor stopped working there back on December 1, 2023 and I'm just now finding out about this on March 1, 2024. They can never keep Doctors in network. I'll never recommend anyone to bring their kids here. read more

Agradecida por siempre ayudarme las recepcionistas y el Doctor, Urdaneta por su excelente servicio.

I been going here since daughter was 3 now 5 she speech delay well now she has ahad and so made my appt told representative take calls what i needed had her as well check up again not my fault not once was told was pro call on this was call 2 before my appt well doctor came in he had other employees with slam paper down said am I special get kind of appt i said excuse ME did this in-front my child i grab stuff said i not deal doctor-speak me like this i will never go back they do not care about your children there read more

They are good, I'll give them that much to begin with. But this is where my worry enters the picture. My children first saw Dr. Andrew Sinder, who assisted me with all of my twin's specific needs, including helping to get all of my other children on the appropriate meds. Then, POW! He quit the business, I was informed, and my children needed to be assigned a new doctor because he was no longer in the state. I then changed them to Dr. Zack, and once the kids got used to him, BAM! Dr. Zack departed and relocated to South Beach, according to what I was informed. Okay! We are switching once more, and the kids are now seeing Dr. Ellis. I adored her, the kids adored her, and my two older kids, who are adolescents, see Dr. Habet, who we also like. But here's the kicker: today, as one of my younger kids was due for an appointment, I received a call saying that my younger child needed to be switched to another doctor because Dr. Ellis had left the practice. I never received a letter alerting me or letting me know how to prepare my family. I'm currently seeking for another pediatrician for all the kids. This is unethical on so many levels, and I hardly comprehend the individuals you phone to schedule an appointment. It baffles me. I never received a letter alerting me or letting me know how to prepare my family. I'm currently searching for a different pediatrician for all the children. This is unethical on so many levels, and I can hardly understand the individuals they have  to book an appointment. Not to mention not  only did I take a form that needed to be completed for my son, who has special needs, now this would explain why it hadn't  been completed, but it was also due to be submitted to his school on Tuesday to aid him with his needs, and I was put on wait for more than 45 minutes. They must improve. This cannot be tolerated. read more

Pediatrics is by far the worst and most unprofessional practice that I've ever been to . Their staff is rude, unkind , and treat their patients so impersonally as if they were cattle. Don't even waste your time trying to call and get anybody on the phone . Even if somebody tries to reach out to you it won't be for several days and nobody will accommodate you anyways . Unfortunately I've had the worst experience there I don't recommend anybody ever sending their child there ! I have yet to complain to the Better Business Bureau I have yet to complain to the Better Business Bureau but yes for sure I'm going to be a Karen policy is it's way more important to them than a patient . Let's not even get into the wait time I always arrive at least 30 minutes before my appointment in hopes that I will be seen but have waited 3 hours before . Pediatric Associates is a joke. read more

the front office was very professional and doctor hessert was very knowledgeable of my sons condition and showed great concern treating him.

I don't give this place 1 star because of Dr. Cohen, he is amazing! Loving and caring otherwise staff is rude, whenever you try to schedule an appointment you have to wait for an hour to be able to talk to someone and for you're appointment they get you in in a freezing room where you have to wait at least an hour to see your Dr. it's insane. That's why I'm switching practices, it hurts me to leave Dr. Cohen but its just insane. read more

Since the office has expanded, things are getting worse. They now have a centralized referral and call center department that is now located in south Florida. Anytime you call the Jacksonville office it re directs you to the call center which are a bunch of associates working from home in south Florida that don't know anything about the Jacksonville office. You can never speak to anyone directly in the office you need. read more

You are such a scandal for a reason, because I was with three children, two of my children had an appointment, and the other child had a temperature of 103. She also does not accept to check the temperature. She took me outside like a rag with my children. But the competent authorities are already dealing with the doctor, the nurse and the housekeeper who threaten me in the presence of the children read more

Our initial appointment for our daughter was ok, however our bill had some issues. We have called twice, and twice been promised a follow up phone call. They have not called back or resolved our billing issues. read more

I have been with them for 17 years and it has been so sad and painful to watch it change so much. I adore my doctors Urdaneta and Cohen and this review is not for them. It is for the corporate management. Since this practice was bought by Pediatric Associates, the service has declined terribly. You have to wait on the phone at least 30 minutes with a recording to simply talk to someone, either make an appointment or leave a message to your doctor. It is a call center for all their locations so no more direct contact with the office as it used to be. Appointments are saturated, they accepted too many new patients to handle so the urgent same day visits are gone. They sent me to an urgent care clinic last week when I needed to take my daughter to be seen for a foot sprain. Their fist appointment available was 5 days later. And if you are lucky to get an appointment for a well visit months out, you will wait for up to two hours to be seen. It is painful. They overbook the doctors. They used to be so amazing, 24/7 care. In and out within an hour, no phone call wait times to make appointments, personal service, felt like family. They are focusing on making money and loosing their customer service on the way. read more

If I could give 0 stars I definitely would DO NOT I repeat DO NOT make these ppl your child's doctor they don't care about their patients they have a call center to answer for them you can never get through and no one ever calls you back and when you need any type of documents you basically better be prepared to try for a circus act jumping through hoops been trying to get my sons records for a week now keep emailing and faxing over the release form then I get told by different ppl different information I even got a call from the records department saying she doesn't understand why they tell me to email it when she doesn't even have access to email for me to fax it well yea that's a no go cause there's an issue with their fax worst experience with a doctors office ever NEVER again in my life I will deal with them or put my child's health in their hands read more

I am not pleased with this office at all. My son called & made a specific type of appt for my grandson. I am an authorized user on his chart to bring him & handle any medical needs. The appt time he had conflicted with my schedule, so I called back to see if I could reschedule it. Which the lady was very nice & rescheduled it, said that she saw he was also due for his wellness visit. I told her that we would call back to schedule it, she advised that they could do both at the same time, she can add it to this appt. I said well if you can add it & they will do both, that would be great, I asked how much this visit would be as it would be a self pay, she quoted me $132. She stated their were specific forms that needed to be printed out, filled out and brought to the appointment. She helped me navigate their website to get the required paperwork that is needed for the appt, advised me to make sure I brought them to the appt. I get to his appt yesterday to be told that they can NOT do both of these in the same apt. Which ok, I wasn't planning on the wellness check anyways, I only added it because your staff recommended it & said it could be done. I was informed no they could not do the ADHD appt, these appt do not work like that, there is paperwork that is required, in which I gave them my paperwork that was completed as I was told. I was informed that my paperwork was to be dropped off a week prior to my appt because a Dr. has to review it, then a secondary Dr. reviews the 1st Dr.'s diagnosis and makes sure they are in agreement. I informed them that I was not told these forms was to be dropped off a week prior, I was specifically instructed to bring them to my appt. This was the main point for this appt, not a wellness check. I was then informed that once the Dr.'s review then THEY would call me & schedule the appt, and they would NOT do an ADHD appt without his wellness check being up to date, so basically I had to get the wellness check done in order to move forward with getting this child the help he needs. Which I am then told that I was misquoted it was not $132, they don't know where that came from, the appt is $197. In fact the people we talk to on the phone to schedule appts do not even work for the company... they are just a call center. Which honestly is not my concern.. If your company hires an outside call center to handle your calls, and they misquote a fee, most honorable companies will stand behind that quote. Nope. $197 I had to pay for this wellness appt. I also let them know that I just drove an hour an a half to this appt, I do NOT live in Jacksonville, I had to take a half a day off of work, along with this adventure literally is a 4-5 hour day just to handle this. Didn't matter. I was told "Well on a positive note, you wont have to call us back to reschedule his ADHD appt... we will call you". Which as kindly as I could let them know that was the least of my concerns... but what I would have to do is, take off anther half a day from work, lose pay, do another 4-5 hour round trip, when gas is at $5 a gallon... making the appt is the least of that. I was also informed before I left, when I do make the appt, I should make sure I tell them to schedule this appt with a Dr. which I didn't understand at the moment, but was told if they schedule the appt with a PA, they could not handle the ADHD appt, they cant write scripts or anything, and they just don't want to waste my time again. Which I appreciated, but this is not my issue to handle. If there are specific appts that need to be handled by specific Dr.'s then this is a concern the office should be addressing with the scheduling dept, not depending on the client to ensure their appt is scheduling it correctly. There are other concerns I had with this appt as well, if the office is interested they are welcome to call me. read more

I called Jax pediatrician to sick visit my child for a checkup .they are the primary care doctors for us long time. He had a 101.5 fever. After I talked with a lady she said they are fully booked for the entire week (called them on Monday) and we can't bring our sick child. read more

My son used to see Dr. Hidalgo-Laos since infancy when she was at South Jax. I now bring him here to Pediatric Associates to see her. (He's 13 now.) She is an amazing pediatrician and I really like how friendly and thorough she is. She really takes her time and gives a lot of focus to her patients. The staff is also friendly here. We have been twice and both times we were helped right away. No sitting around and waiting all day in the waiting room. The office is spacious (my son usually doesn't like to be cramped up with other children, especially when they are noticeably sick. Not a problem here. TV's to keep the kids occupied and the area is clean. The staff that we have interacted with are also very friendly and caring. My son had to have blood drawn this past weekend. The nurse really took her time to make sure that she would make it as quick and painless as possible for him (he was visibly nervous.) I have never seen someone that patient and precise in drawing blood. She took her time and walked him through every step so he was comfortable. I was very impressed. Also they have a section of the incoming forms to list all of the topics you want to go over with the Dr. and they stick to it. Sometimes, you get caught up and forget about issues you want to go over, but they really take the time to make sure you get it all covered. My son has always been a healthy child and usually only visits once a year, so it's nice to get all the bases covered while you're there. I'm more than glad to drive from OP/ Argyle all the way out to Town Center for the fantastic service here. read more

I love pediatric associates in town center dr Cohen is our go to .as well, Chris was super helpful he helped me find the formula I needed for my daughter he always goes above and beyond . read more

This drs office is truly a nightmare. And it has been for years. We are finally leaving the office and I feel RELIEVED. My oldest daughter is 3.5 and we have had plenty of awful experiences with her previously. and I have a less than a week old newborn son. I took my baby to his first newborn appt today that was at 8:15 (they open at 8) we left without being seen at 9:45 because my husband asked how much longer and the doctor told him they were overbooked and it would be at least 30 more minutes. Who in the heck wants to wait in a room to be seen for 2 hours with a newborn?????? As soon as we were leaving of course the doctor was ready to see us now. We refused and are seeing a different office tomorrow. They are over booked and do not care about patients time. You are just another chart at this office and they don't know you from the next person anyways. Happy to be gone and at a smaller practice who has more genuine care for your kids. read more

I really love my kids Dr but anytime i call it's ALWAYSSSSSSS an issue. I had to cancel my sons appointment a couple months ago and it was impossible to get to speak to someone, finally when i got through, HE PUT ME ON HOLD AGAINNNNNN. After waiting for 35 minutes i finally hung up! After about 2 weeks guess what comes in the mail..... you guessed it.... A "no show" bill for $25.00. I was literally soooooooooo annoyed that they had the nerve to send the bill with no problem, but don't make it easy for you to call and change or cancel an appointment with that same ease. So fast forward to today same thing happens. My sons appointment needs to be cancelled and it's THE SAMEEEEEEEE NONSENSE. I called, after listening to these long prompts i get someone .... He says "oh wait let me transfer you to the right place" I'm on hold for another 15 minutes. I hang up and call back... i press the prompt for "doctors or doctors staff" and i get through in about a second. I tell the lady i would just like to cancel my sons appointment.. she says "sorry this line is for doctors only I'll have to get you back in the queue. I'm sooo annoyed at this point and i kindly tell her I've been calling alllll morning and I'm not getting any assistance ... i just want to cancel the appointment before I'm charged ANOTHER. $25.00. It's like they purposely make it difficult for you to cancel the appointments so they can charge you this ridiculous fee. This place sucks! Plus the inside smells like fish. I can't deal. read more

Love the 24/7 nurse's line. Staff at the office is always friendly, upbeat, and extremely competent. Office is modern and decorated very cutely while being spotless and clean. I've seen a total of four doctors from their office for my newborn, and they were all FANTASTIC. They also text me/call me when my son's RX is ready. This is just overall an amazing doctors office, and I am glad my son will be going here through the years. read more

Jacksonville Pediatric Associates is amazing! I have been visiting for over 12 years. They are open 365 days a year even during the weekend which works perfectly with my schedule. I did not have to wait at all upon arrival. I was in and out fast. The doctors and staff there are very nice! Dr. Silva and Dr. Quintana are the best! I would recommend it to everyone! read more

Dr Kenneth Cohen is so warm and approachable. I literally only visit this office because of him. Definitely not the lab tech who told me a screening she had to perform "typically means there's something wrong" with my baby, was super rude on the phone AND in person, and seemed very inexperienced in regards to the state blood test (where she had to repeatedly prick my child's foot, of which she has a scar). Definitely not Bc of her. Dr. Kenneth Cohen helped relieve my daughters reflux issues when breast feeding did not work out and I had to switch to formula. He's been very personable and a wonderful guide to me, as I'm a new mom. I've read reviews about front end staff issues... I've never had any problems on that end, so I'm my opinion, they're performing optimally. But again, Dr. Cohen.... Doctoring is like an art form, that you have truly mastered:) read more

I absolutely love Doctor Kenneth Cohen! He is absolutely amazing with my son. The staff in the back office is incredible. I do, however only give this office a 3 because the check in is rude. They really should know that check in is the first person a patient talks to and makes the office. read more

Five stars for the beaches crew Dr Quintana was my children's Dr and now my grandchildren see only him he's the very best already told him he has to keep working till my youngest is to old to be his patient. He has the best crew ALISA and vanessa are the very best and always go the extra mile to take care of us in every way can not wait till they are back in their own office the south side is so far for beach people and it's crowded also any way I would recommend they to anyone and always do thanks very much annie sligh read more