We have switched pediatric dental practices already but I wanted to still leave my input for parents.
Dr. Han himself is an average dentist, friendly to kids and gets the job done, nothing extra.
His staff though need to learn to be more patient and kind when it comes to children and families.
Our son got X-rays here and the hygienist doing his X-rays kept shouting for him to "hold still" and "do not move!" That is going to go well with a child, being shouted at by a stranger when they've got 10lbs of weight on their chest.
We also used to all four go back for both kids' appointments- both kids and my husband and I. This worked out because as they're so young, one of us would sit with one in the dental chair and the other would watch the other child.
During Covid, they still allowed this. I would call and ask multiple times before appointments and was always told we would be able to otherwise I would have changed their appointments.
After one appointment where after we waited for half an hour and they clearly saw all four of us in the waiting area, they told me they only allowed one adult back with our two toddlers.
We asked two days prior during our appointment reminder if this would be okay and I was assured it would be. I had also called a month before our appointment as well. Also told not to worry.
Not to mention our three visits before this where we were allowed to. This also could have been mentioned when I checked in half an hour ago when they saw all four of us standing there.
They wouldn't even allow us to each take one kid back and go at separate times because we had the same appointment time, but they were using the same hygienist?! If they had two different hygienist working on each of them at once, it would have made sense but this wasn't the case.
I ended up waiting in the car as my husband bravely took both toddlers back and he said it was the most miserable experience of his life as he sat with one and the other roamed freely touching things and exploring with no other adults in sight. They assured me they were trained to work with kids and my second would be watched by someone else but no one was there... just my husband who was holding our daughter who's eyesight was blocked and the hygienist who was tending to my daughter's mouth...
They put their own safety and my kids safety at risk and we are lucky nobody was hurt. I will never go back to a place that will make me feel this uncomfortable again and I want to warn other parents as well. read more