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Jayne E Delaney DDS and Rory N Smith DDS

5.0 (11 reviews)
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Review Highlights - Jayne E Delaney DDS and Rory N Smith DDS

We moved an hour away 7 yrs ago, but kept her as their dentist because the whole office is wonderful and I completely trust everyone there.

Mentioned in 2 reviews

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Gibberman Dental - Dr. Paul Gibberman

Gibberman Dental

4.7(93 reviews)
1.3 mi

I rate my experience as excellent. Every member of the Gibberman team is highly qualified,…read morethoughtful, and they deliver outstanding care. They are happy to see you, treat you with respect Dr. Laureen Gibberman and Dr. Paul Gibberman are the first class in their field. They immediately make you feel comfortable, take time to discuss your treatment and you feel like you are their only clients. The quality of their care is exceptional. I highly recommend Gibberman Dental.

I've been a patient at this office since I moved to the area back in 2000, and have written…read morepositive reviews in the past, so this review is hard to write. Unfortunately, a recent visit has made me reconsider whether I'll continue coming here. The hygienist, Kim, was rough while examining my gums, and when I told her it was hurting, she brushed off my concern and simply said she "had to do it" -- no acknowledgment and no offer of numbing gel to ease the discomfort. When the pain became too much, I asked to reschedule - hoping that I would be paired with a different hygienist; Upon my request to reschedule, Kim became visibly angry and told me I'd be charged for half the cost of services already rendered. Later, while I was at the front desk trying to check out, she came out and stood in the doorway staring at me for quite a while as I checked out. It was unsettling, and I just wanted to finish up and leave as quickly as possible. On a positive note, Nikki, the office manager, was wonderful. She was empathetic, kind, and clearly cared about resolving the situation properly. She's the reason I'm not leaving an even worse review. After over two decades as a patient, I don't think I'll be returning.

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Alexandria Pediatric Dentistry - Post cleaning session with Dr. Lopez!

Alexandria Pediatric Dentistry

3.9(52 reviews)
1.9 mi

While the doctor was excellent, the front desk experience--specifically with Mary--was extremely…read moreunprofessional and is the reason for this rating. I received a confirmation call at 3:59 p.m. for an 8:00 a.m. appointment the following morning. I initially confirmed, then immediately reviewed my schedule and realized I could not attend. I called back at 4:01 p.m., but the office was already closed, so I left a voicemail right away to cancel. The next morning around 8:20 a.m., I received a call from Mary, the secretary, that was confrontational and scolding in tone. I was told my actions were "unacceptable," repeatedly lectured about the 48-hour cancellation policy, and spoken to as though I were personally responsible for broader scheduling issues and other patients not showing up. When I asked why my only real-time communication about this appointment occurred one minute before closing, Mary responded dismissively that a reminder text had been sent weeks earlier. Given the timing, that text could have been sent during major holiday periods (Thanksgiving, Christmas, New Year's), winter break, or during recent weather closures--making it very easy to miss or forget. Relying on a single text weeks in advance and then reprimanding a patient is unreasonable. I understand office policies and operational stress, but patients should still be treated with professionalism and respect. Unfortunately, the front desk experience overshadowed an otherwise positive visit, and I doubt I will be returning.

Why the doctor keeps the front desk reception there after all these years knowing she is the cause…read moreof the horrible reviews is beyond me. We are looking for another practice because of it. It's a hostile environment, rude and just plain unwelcoming. The doctor is great but you can't get to him without going through the front desk! Do better doc!! You are losing valuable patients because of it.

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Jayne E Delaney DDS and Rory N Smith DDS - pediatric_dentists - Updated July 2026

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