Dr. Winter is Awesome! If you ever find a great doctor make sure you keep them. Dr. Winter is just that. He listens to your concerns and always has a polite way of explaining things. when its time for my sons vaccine the nurses administer it in a very organized way minimizing my sons pain sensation. we have experienced other pediatric doctors before, none compare to Dr. Winter and his nursing staff. although the wait time is long sometimes id rather deal with that than a bad doctor. read more

Dr. Winter and Dr. Abjelina have been my kids doctors here since 2007. I am glad we were able to switch insurance and get out though. The Doctors here are great but you can never get an appointment, when you do you have to wait well over 45 mins after your scheduled time to be seen. The physical appointments are a joke! It takes about 6 months to even get on the books for that. The office staff is so rude and rushed and they never call back. If you have to come here, be VERY proactive for your kids. The South Temecula office is much cleaner and we experience less wait times there as well. read more

This office is 500% better than Pediatric Partners Menifee. My little one had been tugging at ears for a few days so we got an appointment. Every employee we encountered was friendly, patient and knowledgeable. I hope I can switch and only come here. The waiting room was clean. read more

The doctor at this office is fine, the receptionist and their paperwork in the other hand is atrocious. They would not see my step-son because I'm not his biological father. I've been in his life since he was 1.5 years old and have NEVER had this problem before. They said they needed the bio fathers info before seeing him and they need moms signature on a consent form so I could check him in. Mom came in, asked if this form was a state/federal requirement and when they said "No it's an office form", we asked if we owned them any money, they said no and we left. We are now looking for a different doctor. read more

Doctor Winter is amazing. He deserves all the stars yelp has to offer. Yes the wait times can be long, but I just know that going in, I have encounter some rude front of house staff, but it seems like the rude ones never last that long and the nice ladies are back. I have seen some of the other pediatric partners drs and 4/5 are good and nice. Just not as good as Brian Winter. I will continue going here until my kids are too old. read more

I used to enjoy this place ;however, when we switched counties for medi-cal that's when everything changed. We had just switched to San Diego County so we haven't picked our new doctor and actually still had a routine visit scheduled with pediatric partners so I figured til we picked our doctor and signed a ton of paper work we would still be heading to Pediatric Partners in the meantime. My 8 month old ended getting really sick and we were already out in Temecula so I called and got an appointment to take her in. We ended up still having to hangout for a few hours before her appointment so we waited. Meanwhile my daughter had a fever of 102.0. Once we were on our way to the appointment I get a call saying they can't see us because of the switch of counties!!! Like you couldn't have said that hours earlier and they also had us scheduled for a routine visit still. All they had to say was sorry. It was the end of the day too so all other offices were closing and I was so angry that my poor daughter had to wait just to be turned away. I ended up taking her to urgent care she had an upper respiratory infection plus an ear infection! So I ended calling medi-cal who actually even told me Pediatric Partners could've seen us that day. They honestly don't care about their patients and won't work with you so avoid them please. Also now that my daughters at a better office we've tried faxing them for her medical records on the 10th and still haven't gotten them. I would love to tell them how I really feel but that wouldnt be in appropriate on here. Anyways, DONT COME HERE!!!! There are several better places! read more

We have payed alot of money for our insurance, and for the medical services. It seems like all pediatrics are chained with pediatric partners which is terrible. They never remember the kids. Everytime we go in a different doctor sees my kids. Even though we are a client, we always have to take our kids to urgent ccare if they are sick because pediatric partners will not acoomadate its customers. even though we pay them, it seems that they see our family only as a favor. To bad I have not found anouther pediatrician is south cali. read more

Dr winter is wonderful! Front desk staff is not very customer friendly! Rosieo (I believe her name was)is the worst I have ever delt with!

I was very concerned about going to this location after reading the reviews. We are normally seen at Redhawk. The staff and Doctor were amazing! It was a sick appointment scheduled for 445 and after the review stating they like to close early I decided to show up a little earlier than the appointment time. We got there at 425, we were taking back almost immediately. Vitals were done and the I got nervous... the oh man and now the wait begins but that's not what happen at all! The doctor came in and did a full and thorough evaluation of our daughter! Thank you Pediatric Partners at the Jefferson location for proving the reviews wrong! read more

I have to say pediatric partners is great. I see a lot of negative reviews on here about the office staff and I was apprehensive at first about making an appointment there. Once I made the first appt, I realized the office staff was very kind and efficient for how busy they were. I also have to say Dr. Winter was great! I really enjoy taking my children to pediatric partners. read more

This review is specifically for the Jefferson office. Apparently the staff likes to leave early on Fridays regardless of whether they have appointments scheduled or not. We had a same day sick appointment for my son who had been running a fever for two days. Showed up on time just to find the office had already closed! We normally go to the Redhawk office their doctors and staff are wonderful and professional but they didn't have any same day appointments available. Never going back to this office! read more

If you could give zero stars I would. I can never get anyone on the phone, and if I do they have the worst customer service. I'm just saying if you hate your job so much go somewhere else. Whenever I can actually get an appointment, a standard wait is over an hour after your appointment. I don't get a comforting feeling at all from the doctors and I have been with three different ones. There is terrible communication. I asked for a referral for my newborn and come to find out the doctor never put it in. So I have been waiting forever thinking that they did their job. I have never been so mad at a company. Do Not Go Here. As you can see from all the negative reviews this company is just not the place to go to. read more

The only reason I give this office 2 stars is because of Dr Winter. The wait times are crazy and every time you call they put you on hold for at least 30 mins if not forget about you. When I'm sitting in the office I hate sitting there watching them answer the phone and do it to every single caller. They are rude and I think I'm just going to switch, this is ridiculous. read more

Our two boys have been seeing dr winter since they were born. We love them, they are usually Easy to get into but sometimes your on hold a lot when you call because they are with other patients. But that shows that they are always busy in the office which is typically a good thing. We will continue to go to dr winter for as long as my kids can be even by a pediatrician. read more

I haven't even gone to my kids first appointment and I am already looking for care elsewhere. I have called several times to reschedule an appointment, no answer. I have left two messages...no return phone call. This is a sign of the service I'll get there, no thanks read more

Extremely unprofessional practice. I gave them several tries but they just hit my last nerve. They take on all patients so they are constantly swamped. If you call 80% of the time you have to leave a message and most of the time won't receive a return call. Their appointments are always overbooked. If you are on time for your appointment you are still going to wait about an hour to be seen...every time.They NEVER have spots open if your child is sick. The available appointments are weeks out so they suggest you go to urgent care or the hospital if your child is ill. The nurses never wash their hands. The newborns are processed in the same room as sick children which is unsettling. If you have to call the after hours care line and you actually get thru (which half the time doesn't happen) you will be received by a doctor or nurse whom is incredibly rude and off put that you would disturb them. The last straw was this past week when I was calling to change my sons appointment. The girl put me on hold immediately when the call picked up. After 30 minutes on hold i was disconnected. I called back and the same thing after waiting forever I was disconnected. So I called again and before I could get a word out was placed on hold again. Fed up with waiting and ticked about being put to the back of the line despite having already waited so long I kept calling and when she answered again she started to say "hold please" and I yelled "no". She said their were other callers ahead. I explained that I had already held several times for long periods but was disconnected. I explained I didn't want to skip the line but I asked her to please take down my number and call me when it was my turn. She refused stating that it wasn't possible for her to do that. I asked her why...she said "it doesn't work like that and then put me on hold again!" Needless to say I am DONE! I only stayed as long as I did because I liked one Doctor there, but I can never get an appointment with him anymore anyway. He's always booked. It's simply not worth it anymore. Moving on. Avoid at all costs! Dr Winter if you read this please switch practices. You are wonderful but I can not deal with the horrible treatment of the staff working with you. read more

I started taking my daughter hear in 2014 when she was first born. Her doctor was Dr. Winters and he's a great doctor. The only doctor at that office I trust to care for my child. Well in May I gave birth to twins and had to deal with Dr. McChesnsey I tried to schedule their 2 month appointment for weeks calling everyday trying to schedule it then they scheduled me with McChesney so I tried to reschedule it which I got rescheduled with her again when I specifically requested Dr. Winters. The wait staff is rude. read more

We see Dr. Brian Winter for our son. From day 1 Dr. Winter has been amazing! He takes time with us, answers all questions, never makes us feel like the things we are asking are silly. He is friendly and never ever rushes through appointments. He answers emails and even gets us in the day when needed. The rest of the staff at this location is also so nice and friendly. We have never had a single problem and I recommend Dr. Winter to every mom I know :) read more

Dr. Winters is a great pediatrician, he is very knowledgeable and has great bedside manor. The medical assistant Janet is so sweet and compassionate, she administered my daughters vaccines, she was extremely patient and made my daughter and I feel at ease. read more

I had to go in to get a TB test, and after waiting for 45 minutes to be seen... Tiffany finally came in to begin the piercing process. As the needle was put in my arm she slipped took the needle out and said "oops!" When going into my arm a second time with the shot she slips again and states, "well that's weird I did it perfectly on my first try in the last room." The third attempt for the shot she does it successfully. I left the office with two bubbles in my arm rather than one. Not to mention that her "slipping" and messing up was a result of her long acrylic nails. read more

I really do wish i could give zero stars. The office staff at this location need a crash course on common courtesy. I cannot believe the attitude and rudeness that is displayed to myself and others over the past year. I've bit my tongue long enough. My son's pediatrician is absolutely wonderful! This office staff IS ATROCIOUS. I have called over the course of 2 months to try to make an annual appointment for my one year old son. I had been told to call back to see if there were any cancellations. I wish I could give staff names but none of them ever answer the phone identifying themselves. I was transferred to a "supervisor" for some reason that the first girl didn't explain to me. The supervisor then proceeded to tell me that the doctor didn't have any appointments available until the end of June. I explained to her I was calling to see if there were any cancellations for the 13th, since that is what I was told to do the last time I called. She then said very rudely "well its noon, so...." so what? I thought. "If you expect to get an appointment, you need to call in the morning." Um, NO. Through gritted teeth I re-explained that I was calling about cancellations on the 13th, NOT TODAY. She just didn't care to listen, because she continued to tell me that it was noon and I would never get an appointment that way. The fact that their so called system won't allow them to make appointments months out is ridiculous! Every single parent I know is extremely busy and forgetful! What is the point of having the appointments spaced so many months apart if you can never make one when you are in their offices! ?! Do yourself a favor and don't give Pediatric Partners your time, courtesy, respect or money. Find a better office out there. read more

This is unfortunate because the nursing staff is so friendly, but administration in this practice is run so poorly. We've had problems with this since day one with our 3 year old son, and it is now at a point where we can no longer put up with it. If you are looking for a pediatric practice for your family, this is not the place. Look elsewhere. read more

Great front office staff. They are friendly and competent. Love Dr. Winter. He takes the time to listen to me as a parent and never makes me feel as if my concerns aren't valid. The wait can be excessive and is the only reason they didn't get 5 stars. Overall, very satisfied. read more

I have been taking my children here for a few years. I want to start by saying that Dr. Winters is wonderful! Very kind and nurturing, I enjoyed taking my daughter to him which is why I stuck it out so long. However, the rest of the doctors are not like him. Originally we were assigned to Dr McChessney; she is impersonal and judgmental. In fact, the other physicians do not seem to be as experienced as Dr. Winters. When my son had a fever over 100 for 2 weeks and could not keep food down, I brought him in three different times to see 3 different doctors within the practice. They told me it was allergies! I kept insisting it wasn't and asked for a blood test. They told me that was unnecessary to do to a 9 year old, making me feel like a bad parent. Finally, we drove to Palomar hospital and he had Mono, most likely from a drinking fountain. Guess how they found out.. A BLOOD TEST! Now, to the office staff. In the years we have been there we have encountered ONE nice nurse...yes ONE! The office staff is awful! I drove all the way there for my daughters well visit, which is nearly impossible to schedule there because they say they are booked 2 months out and then they won't schedule two months in advance,; yet, there is a sign in the room that says "vaccinate on time everytime"...How do you do that with pediatric partners? Anyway, so I drove all the way there and they said my appointment was the following day and I was wrong. I said..no I put it in my calendar as she told me and I received a phone confirmation. The lady was soooo rude and insisted I was worn and that I must have misunderstood and asked me to show her the appointment card. Of course I couldn't find it so I went to the car to leave and low and behold...I saw it by the radio. I went back in tot show her, hoping they would take my daughter and she still refused! I live 40 minutes away, had taken off 2 hours of work and pulled my daughter out of pre-school early. Another time, they had my ID scanned and I left my wallet at home, they turned me away! And I have literally NEVER been there without waiting an hour just to see the doctor no matter what time I schedule. I think that is so disrespectful; especially considering they are with my child no longer than 15 minutes. What am I paying for?? One time we waited in the room for an hour and the waiting room for an hour! Another time, after an hour in the room my daughter was soaking in sweat as was I because the air conditioner broke. Needless to say, we found another pediatrician who is just as amazing as Dr. Winters only her nurses and office staff as equally as kind, patient and professional. We have been there 4 times so far and never waited in the waiting room for longer than 10 minutes and in the room for 5 minutes before she comes in. That is were we will be going from now on. read more

I have been taking my children here for years and now it is over crowded. My son sees the emergency room more than he see his doctor. When you do call for appointments they do not have any available for months. When do you say enough is enough and stop taking in patients you can not accommodate. Looking for a new pediatrician go somewhere else. read more

If you're looking for a doctors office that doesn't answer the phone or return your phone messages, YOU FOUND IT! It doesn't do my children any good to have a pediatrician when you can't book an appointment...... read more

I transferred my child to this Pediatric Partners because we moved to this area and we've always had a good, hassle-free, helpful experience with the pediatric partners in Fallbrook, ca. My daughters first visit was unfriendly and the wait time was ridiculous even with an appointment we waited close to 2 hours! Then, her second visit was scheduled and the receptionist were rude and unwilling to help, basically shooing us off. I then called for her 3rd visit and was finally fed up with the receptionist not letting me get a word in to situate an issue that was going on with my daughters insurance so I yelled "you suck" hoping she'd at least hear that instead of her own voice and hung up on her and transferred my daughter to a different Dr immediately. Terrible Clinic to trust with your kids. Haven't gone here long enough to give my review on the Dr's but they should really consider hiring new Front office MA's or write them up and retrain them. They usually sound very uneducated and unwilling to do their job. read more

I've never been one to write negative reviews before but Dr. Winter is a HORRIBLE Dr! He misdiagnosed 2 of my children for years. I came to him time and time again with developmental concerns. He brushed them off repeatedly. I asked for tests and he told me they weren't needed. He told me "ear infections clear up on their own" so he didn't treat my youngest son. It turns out that one of my sons has a developmental disorder (one which I asked Winter about) and my other son has now had 6 surgeries in the last 3 years to try to correct the damage done to his ears. Dr. Winter never took my valid concerns seriously and my children are the ones who suffered. He should not be allowed to practice medicine. I know many people who feel the same about him. In addition to all of this, the waiting room is disgusting and the wait times are ridiculous. Please take your children somewhere else. read more

The office staff are very rude and unprofessional. To make an appointment you will always be on hold at least 30 minutes. They have terrible customer service both on the phone and in person. They overbook and are always running late. We have never had an appointment that didn't take less than 3 hours!! An hour and a half in the waiting room and another hour and a half waiting in the exam room. The waiting room is unorganized and they do not enforce any rules. All of the kids are jumping and running on top of the chairs and even almost bumped into and tried to jump over my infant in his stroller! I understand it's the parents responsibility to watch their children but this was over the top ridiculous and the office staff has never stepped in and asked the parents to watch their kids! Even if you make an appointment with the same doctor every time you will never end up being able to see the doctor you are assigned to. The referrals department is horrible and not compassionate at all! My son needed several referrals to the children's hospital specialists and they were never completed on time or done right and they never maintained communication with me. They do not return phone calls. I had to spend hours on the phone with insurance to fix pediatric partners mistakes. The office manager doesn't care about their quality of care either. Honestly the doctors aren't bad but they are not worth the headache that comes along with going to any of their offices! We have since left and found a wonderful pediatrician who cares for each of their patients individually where your children aren't just another number. read more

this place is awful! i have been here since 2001 and it has completely gone to waste. getting a hold of anyone is impossible. the hold time is at least half an hour. the last time we were in, the floor in the exam room was so dirty i actually got a paper towel, soap, and water to make sure it was really dirt and it was. gross. the staff are soooo rude. i tried to get my daughter in for an ear infection and they gave me a next-day appointment. i ended up taking her to urgent care because she was in so much pain, called and LEFT A MESSAGE AGAIN TO CANCEL, and the next week received a bill for not showing up. the portal is so horriblly bad. it says on there they diagnosed my daughter with depressive disorder at ONE YEAR OLD. i so need to find a new physician. this place is literally a joke. read more

I've had it with this office. My children have been going here for probably 13 years. It use to be great now they must just have to many patients. Last time I was in there because my daughters school thought she would benefit from OT and the doctor just looked at me like I was stupid, then it took them 2 weeks to send the referral to the insurance, then it was for the wrong department, called multiple times to get it figured out. Today I called to see if I could get an appointment for a couple days from now incase my daughters fever, cough and sore throat (shes had for 4 days now isn't gone), Was on hold for 30 min. Just hung up out of frustration! If I have to wait that long just to talk to someone about an appointment how long am I going to be there for the appointment. Waiting this long on hold is not something new, happens every time. I would rather just take her into urgent care from now on. Its not like your getting one on one care here. Different doctor every time you go. read more

If I can give zero stars I would, or even negative stars. This place is all around awful. Awful staff and doctors (dr winters).two years ago my son has a victim of malpractice. He went in for his circumcision at 2 weeks old and during the circumcision they made him choke on the glucose water. They didn't have a bulb syringe or anything in the room. Oxygen mask nothing! While my son laid there lifeless, the doctor continued the procedure. Luckily my father in law was in the room(he's a retired firefighter paramedic). He pushed the doctor aside, unstrapped my son off the table, and performed CPR on him. My father in law saved my sons life while the nurses and doctors were not prepared for an emergency like this and did nothing about it. After the heartache, I received an ambulance bill due to my son being rushed to the hospital/NICU. I kept calling Doctor winters about the bill and never received a call back... NOTHING. I spoke to the staff about it and they said that the doctor won't talk to me since I'm not a patient. I was pissed and told her a brief story of my experience and didn't seem to give two sh**s about it and said that's out of their control and they won't pay for the bill. Total joke! PLEASE people, save your time and your kids life and do not take your kids here. This place needs to go out of business for all their malpractice. Oh and come to find out, one of my gfs took their son here about 4 years ago and dr winters messed up her sons circumcision. If I knew this before, I would have NEVER gone there. read more

My daughter takes my one year old grandson here, although she is changing doctors. After dealing wth them for the last week I understand why. She needed to get some blood work done for him for WIC and the doctor told her(Dr McChesney )she can walk into Lab Corp any time. So I took a him a couple days later since she works. Lab Corp didn't have the order. Then the doctor office said we had to make an appt with them to get it. So fast forward a couple more days I call when I know our schedules to make an appt. The office tells me they have the lab slip there for him and we can pick it up. I have NEVER seen a doctor's office not give Lab slips the day they see the pt. Sometimes they send it to the lab but I have never had to go back and get one. So I go to the office to get it and the older lady with fizzy dark hair refuses to give it to me since I am a grandparent. My daughter signed an authorization when she first started going there so I could take him to appts and have his info released to me. Apparently this poor excuse of an office worker refused to see that. She did fax it (finally) to lab corp. Unfortunately lab corp wouldn't do the test since I didn't have my grandson's insurance card. (Even though all of his insurance info was on the order). The final straw was when I was walking out to the car with him and I really looked at the order. I saw the doctor ORDERED THE WRONG TEST....seriously how hard is it to do your job and do it RIGHT? The office staff there is inefficient and rude. read more