I've had many years of good service from Smoke Vision Care in Buchanan. I especially appreciate…read moreMissy, who helped me so kindly get my new glasses recently.

I called here a week after Trenda spoke so rudly to me and hung up on me and I left a review on…read moreGoogle. The review was factual and simply stated the truth. I believed when I called that I wouldn't have to speak with her. I was fortunate at first when Crystal answered the phone. As we were in the process of making me an appointment she suddenly hesitated a moment and said that one of the optometrist wanted to speak to me. That's when everything went south! Trenda got on the phone and at first it appeared that we might possibly get past our earlier difficulties and that maybe she was going to help me get my issues with my glasses taken care of. Good heavens, was I wrong! Before I knew what was happening, she started screaming at me and calling me a liar! I immediately asked to speak to someone else and asked at least at least 2 or 3 times as she carried on but my requests were all ignored. She was on this insane rant and no one was going to stop her! Of course, as happened last time I couldn't get a single word let alone a sentence in! She yelled right over anything I had to say! She was angry about the review. Something, I cannot recall what, was mentioned about the previous owners, the Smokes, who are now both retired. They very generously allowed the new owner to use their name (terrible mistake if you ask me) anyway, I believe what was mentioned was that they do still see a few patiens now and then. She became enraged and yelled "they're never here and all of the patients are Brad's! When I said that I saw Dr Smoke she went ballistic and said that I was a liar and went on to say that they don't own this place anymore!"..blahhh and so on... ending the conversation with (what I said in my review) ...so, you don't like being hung up on? How do you like this?" And she slammed the receiver down AGAIN! Is this person 12? Grow up! But, this wasn't the end! Oh no, it gets soooo much more interesting! Later in the day I receive a voicemail from the owner. Apparently, he is the doctor. Someone you would expect to handle the situation in a professional manner. This is what I thought when I did as he asked and returned his call. This is how I expected the call to go...or, something along these lines anyway: Him: "Thank you for returning my call. I just wanted to tell you that I'm sorry about the way you were treated today and I want to assure you that this type of situation will not happen again. I don't know what is going on with Trenda, I know she's been working a lot but, I will definitely talk to her about this. So, if it's okay with you, let's do this, when I get back in on.... I'll have.... call you to set up an appointment. I will personally see that you are taken care of and all of your needs are met. Sound good to you? But this is not what happened. Not even close! He apparently checked out all of my reviews online and accused me of "being seriously emotional when you write them"! Next, he stated that I must not have very much of a life since it appears that all I do is sit around and write terrible reviews about made up nonsense to destroy good people and their businesses! Seriously? Who the hell does this guy think he is. He "TOLD" me that I called Trenda a liar and stated "there were other people there"! ...(and I suppose that they were all listening to Trenda as she acted the crazy woman too... right? well alrighty then! ...what, pray tell, DOES THAT EVEN MEAN? Please, DO TELL! I do NOT call people a liar! Even if you are one which, Trenda, if you did say that, then... well, you are not being truthful! You are simply trying to make yourself a victim in a nasty situation that you created and he finished! You Trenda, are very manipulative and you seem to have pulled your boss into your strange little world full of anger and conflict. I don't need this. I don't need your negativity! I'm sorry to leave this kind of review only because of the Smoke name attached to this business of which this business is in no way worthy. I can only hope there will come a day when the doctors take their name back!

They helped me in an emergency, I would absolutely recommend them to anyone. They were so friendly…read moreand helpful, and the office was very nice. Also great that they are open early on Saturdays.

Dr. Offerle gave me my eye exam and was polite, professional and thorough…read more The staff was friendly, I really liked both opticians who helped and I've already referred people. HIGHLY RECOMMENDED!

My husband's appointment went well. Service was very good. Nice selection of frames, and…read moreespecially appreciated that they were separated and clearly marked in sections. Good location, easy to find. Ample parking.

The staff is amazing. Both optometrists.are very knowledgeable and explain your conditions well…read more what I don't like is the billing system between the office and insurance companies. I feel like there is hidden fees. I can pay the bill in its entirety only to go in at a later time and have more charges I was not informed of. Its very frustrating.

extremely professional and friendly! I didn't feel uncomfortable, rushed or misunderstood…read more thank you!

Used to go to a big town eye doctor. I tried Niles Vision Clinic in my hometown and i was…read morepleasantly surprised. The professionalism and knowledge of all the staff are second to none!!

Pleasant staff. Friendly and helpful. The Doctor is skilled…read moreand competent. The eye exam was not unpleasant. Highly recommend.

They did not make any attempt to clear the walkway up to the door, not even salt. The sidewalk was…read moretreacherous from snow that had fallen days before. It was not new snow. Plus it was an afternoon appointment so they had plenty of time to have it cleared off. The male receptionist just said, "That's up to the city". Fortunately, the doctor did come out several minutes later and instructed one of the staff members to shovel and put down some salt so it wasn't as treacherous getting back to the car.

I can not believe how well everyone was with my son! Costco wouldn't even work with my kid because…read morethey thought he was too hyper. All of the ladies here were comforting and talked so nice to him. That made him more relaxed and we got a true exam with the correct glasses prescribed. FYI, my son is six years old and a little ADHD..

Quick service wide selection of frames very pleasant staff only negative was my final OOPread more

Was on my way to Chicago to purchase eBikes and stopped in to RAR to look around and ended up…read morepurchasing from Art and Shelly. They had scheduled appointment customers they were helping and managed to work us right in without neglecting them. Art and Shelly are fair, knowledgeable and extremely kind. Art spent so much time with us explaining the ebike world to us and making sure we made an informed decision with test rides and answering all our questions. Before we left he made sure everything was fit and working properly to our satisfaction and patiently making changes to our needs. I feel confident Art and Shelly will continue to support our purchase above and beyond should we have any future problems or repairs. Our maiden trip was 18 miles on some hill country that I certainly would not have entertained on my mountain bike. In my late 50's it has opened up a whole new world of possibilities and much needed exercise. If you are considering an ebike go to RAR first!

The owner of this business was so helpful and a pleasure to do business with! A true professional!read more

Nobody (not the desk staff nor the doctor) recorded my symptoms and I was not treated. I lost 70%…read moreof my vision

We love Dr Lovett and Staff!! My daughter and I have been…read morepatients for several years. Last year we got my husband to give him a try. FINALLY we got a doctor who accurately identified issues and was able to give him an accurate prescription after 3 other doctors and 3 other practices could not! The staff is also very friendly and helpful. I highly recommend!