The overall experience here has been good but I have to say their maintenance team is really great. In particular Carlos. He has always gone out of his way to fix any problems I might have--he's the best! read more

Update: the only quick response I've received is to a Yelp review. Absolutely pathetic. Communication is extremely poor and they don't honor their own policies. We were denied housing and they haven't returned our conditional deposit. Priya was very slow to respond to inquiries which was only slightly better than the zero responses from application processing. I would recommend steering clear of this place. The apartments are great but that doesn't count for much when the rest of the experience is this bad. read more

I'm a 5+ year resident. I used to enjoy living here. This past year has been a completely different experience. The level of communication, follow-through, and overall management has declined. My frustration is not that problems occurred--it's the amount of time, persistence, and stress it has taken to get even routine issues addressed. Instead of enjoying my home, I've spent much of this year writing emails, documenting problems, coordinating access while I'm at work, following up repeatedly, and escalating issues that should have been resolved much sooner. One ongoing noise issue from a neighbor lasted for months despite numerous emails, security calls, and repeated documentation. After months of limited progress, I ultimately sought legal assistance before more meaningful action was taken. Residents should never have to involve an attorney to enjoy their home. My maintenance experiences have followed a similar pattern. Water intrusion damaged my bathroom. I was given less than one day's notice to pack my belongings, make arrangements for my sick dog, adjust my work schedule, and relocate to a hotel Pegasus provided. After all of that, through my security camera, I discovered that no work took place. The vendor had been delayed. The situation reflected poor coordination and communication. I reported significant air gaps around my windows that allowed outside air and dust into my apartment. Maintenance initially advised that a historic window vendor would be needed, and I waited more than a month. After follow up, I was told the windows functioned as designed and I could purchase window inserts at my own expense. If energy efficiency, dust, outside noise, or indoor comfort are important to you, ask detailed questions. A frustrating experience has been my air conditioning. Since July 16th, my unit has failed to reach the temperature set on the thermostat, causing it to run continuously. My initial emergency maintenance calls went unanswered. Pegasus sent its HVAC-certified maintenance employee and later a contractor selected by the property. Based on observation, they did not perform a full diagnostic test that was necessary but recommended a thermostat replacement. The thermostat was replaced, yet the problem continued. Another HVAC vendor was scheduled. The General Manager intends to charge my account for that visit--even though I did not hire or select the contractor. It's not reasonable to charge a resident for an HVAC test the property's own maintenance staff and contractor didn't perform. I have provided photos, videos, and many written observations. I was also told that my AC issue is an isolated incident and that no other residents reported similar concerns. However, I have personally seen multiple residents post on the community portal describing HVAC problems similar to mine. More broadly, I've seen numerous resident posts regarding maintenance and community concerns that appear to require repeated follow-up. Throughout this past year, I contacted Equity Residential's corporate office multiple times because I felt issues were not being addressed onsite. My concerns were routed back to the same management team, resulting in even more emails, follow-up, and escalation. I also observed a decline in the condition of the common areas, including dirty, heavily marked hallway walls and baseboards that remained in poor condition despite requests for improvement. Residents were also required to sign waivers for a building-wide pest control treatment. To be fair, there have been individual employees who were courteous and genuinely tried to help, and responded professionally. My criticism is directed at a pattern of delayed communication, inconsistent follow-through, poor coordination, and the amount of personal effort required to resolve ordinary issues. If you're considering living here, I encourage you to read reviews carefully, look for long-term residents--not just those who toured the property--and ask detailed questions. read more

Jesus stopped by to fix my bathroom sink and look at the ceiling in our bathroom. He was so professional. I had the best experience ever with JESUS! Thank you so much!! read more

I've been apartments searching for a new place since my husband and I are separating. It's been such a stressful process. I came into the Pegasus apartment complex to get a tour, Jonathan and Priya were extremely kind and helpful with explaining a self guided tour and answering any questions I had. Thanks for a great customer experience. read more

My Name is Donnie J I live at 609 Grand I needed some assistance with some important matters Calvin assisted me with integrity and Excellence Thank you Calvin read more

Great tour -- Priya and Jonathan gave a great tours love the rooftops and the penthouses were great

Priya is so knowledgeable and easy to talk to. She answered all my questions and helped me a lot in making the decision for finding my new home. read more

Johnathan was so nice to my roommate and I! He made the touring process for extremely easy. We can't wait to start the process of staying here. read more

Jonathan was super helpful with the move in as well as gave great DTLA recommendations

I moved to Pegasus apartments in october. It's been a great experience. The maintenance team is amazing . The service director Gabriel personally introduced himself and helped me out with something in my apartment. The leasing team is also awesome . read more

Jonathan and Donavan gave a great tour today. I got all my questions answered and was very satisfied with the customer service.

I wanted to stop by and say how much I appreciated Solie Waggoner's customer service today. I live here alone and was having a hard time coping with a turn of events I experienced earlier today. He allowed me to sit with him and take the time I needed in order to regulate while still being there for other clients. He didn't have to take the time out to be available for me let alone so present with everyone around. But I'm greatful he was. That's what a community is about. read more

Pegasus Apartments - Apartments Near Me - Los Angeles, California

Jonathan was very friendly, he helped me with my apartment tour questions. He goes above and beyond and really cares about the community!

Jonathan was very helpful but went beyond tours, he gave us recommendations for the city that I'm very excited about. The rooftop is a vibe.

Jonathan Boyle is amazing! He gave me the best personal tour that was very descriptive, authentic and joyous. Not only was he great assistance leading up to the appointment, he was thorough afterwards regarding the application process. Thank you Jonathan! read more

The staff here are incredibly responsive and helpful, always addressing my maintenance requests promptly. I really enjoyed living here, but my dogs are used to the countryside/suburbs, so the transition was a bit rough for them--and in turn, for me. This apartment community is very dog-friendly; my pups just couldn't quite adjust. If you're single and looking for a walkable city lifestyle with lots of great food and conveniences, this is the perfect spot. big shout out to Priya, Leo, and Ashley! read more

Johnathan B helped a lot through the tour process and had great customer service. excited to possibly move in!!

I have been at Pegasus since March 1st, 2025, and everybody has been great!!! This is my 2nd time staying at an Equity management building. The staff at Pegasus from the office team to the concierge desk and the maintenance team have been wonderful and so accommodating. They have gone out of their way to be helpful! Service (repairs, etc.) have been very quick and the concierge staff have been amazing (bringing up my packages when I wasn't feeling well). And Ashley and everyone in the office have been wonderful. I highly recommend living in this wonderful apt complex. Thank you, guys, so much, Teri Dourmashkin read more

I currently live at Pegasus Apartments and am considering breaking my lease due to constant secondhand smoke in my apartment. The apartments themselves are nice, but if you value clean, toxin-free air and peaceful enjoyment of your unit, this is not the place for you. Management has been slow to respond to my concerns and refuses to seal vents. I am waiting to see if they start enforcing the no-smoking policy they advertise and write into every lease agreement. Additionally, management attempted to charge me an extra $50 for paying a portion of my utility bill from the first week I moved in (in addition to the utility charge). It is illegal for landlords to profit off of utilities in California, and only when I pointed this out did they remove the charge from my account. read more

Pegasus Apartments - Apartments Near Me - Los Angeles, California

Priya and Taurell at the leasing office have been amazing to work with, answered every single one of my questions, went out of their way to help and made my family feel at home at Pegasus. Awesome team! read more

I've been living here at Pegasus for almost a year now and the men that make up the concierge staff are beyond amazing having just recently protected me and my apartment by not allowing an unwanted visitor onto my apartment and I can't thank them enough for that. Ashley, my leasing agent has been nothing short of amazing since I moved in last summer. The maintenance squad is amazing, helping me out when my apartment got flooded I just feel as if everyone I've encountered from the staff have been caring and thorough and I can't say enough good things about all parties involved. Today is my birthday and management left me a birthday card on my door; super cool of them. Love this place ! read more

Pegasus Apartments - Apartments Near Me - Los Angeles, California

Have been living here for 4 years this May. Love this community and area. Especially shoutout to the responsive maintenance staff, Jesus and Mike. Quick, effective, seamless responses to our needs without fail every time. Polite and kind. Thank you Jesus and Mike for the excellent and professional services to our home at Pegasus! read more

I have been living at Pegasus for a year now and have loved it! I am currently in the process of transferring to another unit and Ashely Reyes the leasing manager, has made the entire process so easy. She is exceptional at what she does and made me feel supported no matter how many questions I had. She's amazing and I truly appreciate her! read more

the customer service is amazing ! Priya is always courteous and kind in the leasing office. she consistently goes out of her way to ensure our needs are met. read more

Avoid Pegasus at all costs. I lived here during the peak of the pandemic and am not pleased with the experience that I had here as a resident. The building is poorly maintained and managed. The management team prioritizes building a facade that Pegasus is a well-maintained, well-functioning operational building as demonstrated through extensive lobby construction. However, it is abhorrent how poorly managed and poorly taken all of the resident feedback truly is, as I am aware of several times that residents have brought their frustrations regarding various facets of basic living at Pegasus to the attention of management. Pegasus has 8 elevators, but at most two worked at one time. One entire side of four elevators was out of service for the entire year that I lived at Pegasus. Furthermore, all of the elevator permits were expired. Given that only two elevators remained operational at most times, there were days when I waited over 6 minutes to get into an elevator. There were days where I'd be late to class because of how long it took me to get into an elevator to go to the basement parking, and it's not always practical to take 9 flights of stairs down especially when transporting items. There were also days when all of the elevators were down and they'd be quite slow to have repairs completed. Basic maintenance requests were also very slow. While a resident, I had submitted a service request for the blinds in my bedroom to be fixed since the cord snapped on 5/29/21, and nobody from maintenance came until 6/24/21; that's 26 days for someone to even come after submitting a service request. Towards the end of my lease, the smoke detector battery was low and it would repeatedly beep in the middle of the night but was only accessible by a ladder. The front desk staff stated that maintenance would deal with the issue in the morning, and the alarm beeped for three days before maintenance came to replace it. Additionally, in-building parking is very limited, overpriced, and the pipes are constantly leaking water onto the cars. Overall, I would not recommend Pegasus to even my worst enemy. There are so many better, properly maintained buildings in DTLA. I would honestly stray clear of Equity Residential Management group in general, if possible. read more

Pegasus Apartments - Apartments Near Me - Los Angeles, California

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The entire staff here - management, concierge, maintenance have been great during my years here. Good folks ! Just ask and they will take care of you. Special shout out to Mike, Ashley, Dee, Leo The upgrades they've made to the building common areas ie pool, gym, etc have been nice too. Location wise I love being able to walk everywhere in the city. The garage is secure and you'll meet a lot of neighbor doggies read more

this is the first post out of a few to come. I'm also going to post on Google and a few other sites to make people aware not to give this company your money. when we moved in everything was bright and shiny, employees were kind amenities were nice. slowl we began to notice the lack of attention to the actual grounds. we made serval complains that were not addressed. so we reached out to corporate a month later. corporate sent someone out to walk the grounds that was not even paying attention to detail. then Ellen the called asking what is is we want, after the 3 long detailed emails we sent, they basically told us they can't put in a dog shade till maybe next year, the wouldn't compensate us for the issues, and we had to wait for the dog park to be cleaned until the grounds keeper was hired. that being said when the finally hired someone , he turned the cleanliness around. we always see him out doing his job. So I can speak good on that. Now as far as the rest, there are no cameras no one picks up after their dogs the elevators are discussing, there is colege parties all the time very loud, many unwanted guests due to lack of the mail door being locked durning the day , messy package room( which they have worked on) , aggressive breeds (dogs) who are actually very aggressive and to boot some ( treadmills , row machine) equipment in the gym has been out of order for 4 months. read more

Rented my son an apartment at Pegasus. I can't say enough good things about the people who work there. In the leasing office, Ashley and Karen were very helpful. In my humble opinion, Ashley went above and beyond the call of duty in helping me get comfortable with my son leaving home for the first time in terms of getting things done quickly and efficiently. She rocked. The concierge there is also fantastic and very helpful. " If your son or daughter is going to school nearby, the Pegasus apartments are safe, modern, clean, with many amenities. read more

I'm in my second year living at Pegasus and have loved the experience. From the front desk to the leasing office staff and maintenance team, everyone has been helpful. I recently had an emergency maintenance request, and Tony was assigned to assist me. He was incredibly kind, thoughtful and speedy helping me out to resolve the problem. Michael is another maintenance staff who is so nice and professional too. Feeling so grateful of having this level of service! read more

it has been my third day so far living in Pegasus and I honestly love it all! yes every place is never perfect so I will point out the amazing things pegasus has to offer and just some two minor flaws. Pegasus has an amazing beautiful gym overlooking the downtown la sky scrapers and it looks even more beautiful at night. They also have a beautiful nice long pool that has a a wonderful view of the DTLA sky scrapers as well. The lobby is beautiful and so are the apartments. I honestly love my apartment. it's nice and spacious. It comes with modern appliances such a stove, dishwasher, refrigerator and washer/dryer in one! (pretty cool) and the bathroom is pretty big too. You are also in the middle of downtown LA which is also awesome and is such a flex lol. **also the leasing team is amazing. my leasing agents name is Karen. And I appreciate her making it happen and getting my new apartment! If you want someone that will be there for all your questions and concerns make sure to ask for Karen! She is amazing. Now for just two things that are inconvenient for me of living here which really doesn't affect me at all that much I don't mind. 1.) There will be no parking space available for you when you move in due to there being limited spaces. You will be on a waitlist for a few months. Which is what I was told. And it will be $200 a month. (I found parking elsewhere for $180 a month not so far from Pegasus. And I have an electric scooter too which makes it like 3 minutes to get there.) 2) The hallways when going to some floors do have a unique smell that is sweet in a way it's very unique. The smell isn't revolting or bad it's just a unique smell you will get used to. Fortunately for me the smell in my floor is not too strong. The apartments do not have any smell it smells like nothing. In all it's nothing major for parking or the "smell" in the hallway. In conclusion I love Pegasus and I can see myself living here for a few years and hopefully upgrade to a penthouse with a terrace / balcony. Shout out Karen again and the team for giving me a go in leasing my new apartment I'm in love with it ! Thank you read more

Pegasus Apartments - Beautiful night view worth every penny - Apartments Near Me - Los Angeles, California

Ashley and the team are absolutely THE BEST. I have lived here for over 7 years and am consistently amazed at the attentiveness, professionalism and care that each team member puts into their role. Maintenance requests are always handled quickly and accurately. Rates here are beyond reasonable and the amenities are high-level. It feels good to live in a community where the team looks out for the residents so well. I would highly recommend Pegasus if you're looking for your next DTLA home. read more

My partner and I decided to move to L.A, last month, we searched all over for a place we could call home. We visited a few different places ranging in price and location. The Pegasus is in a great area. As someone who has lived in cities for most of his life and doesn't mind the hustle and bustle, I love that we are close to everything. The process was a bit extensive, but I understand why. Karen who became our main point of contact was exceptional. She was helpful, and communicative responded in a timely manner and was professional throughout the process. Karen helped my partner and me move in quickly and smoothly. We have been here for about a week now and really love our new home. Our fur babies are also happy. The only thing that I would have liked was parking, however, it is my understanding that there is a waitlist. We were able to solve the issue, but it would have been nice to have my car closer to me. Thank you Karen and the team at Pegasus, I am looking forward to ongoing joyful memories here at Pegasus. read more

Okay management. A little lack of communication but they have been quick to fix it so far. Maintenance is amazing though. I have had a few issues and they were always quick and on time. Mr. Gabriel is the one who usually stops by to help me out and he's always so considerate. Also very respectful, always. Maintenance wise, no worries. Very on point. An extra star ONLY because of that. I'd give maintenance 5 stars. read more

Renting and living here was a night mare, when I rented the property from Karen. Karen mentioned it was Airbnb friendly . As I told her I travel a lot . Then I come to know that Airbnb is not allowed. So basically they trick you to do Airbnb to take a commission of 20%. I signed up. Then I get a call saying I would be evicted if I do Airbnb. I was eager to cancel lease and leave but then I stayed on. The parking was promised after 6 months. I reach out to ashely after 6 months my car was broke into from the spot hero app they suggested and my converter was stolen , had to buy a new car. Ashley replies in email & says I'm number 19 with the parking . then I reach out after three months , that's 9 months . Karen says I'm 25. I was like how did I go up. When Ashley said 19 . I sent them screen shots and caught them in the lie. Then Karen says I said it cause you have an Airbnb lease violation . These women in the office think I'm a joke and going to believe anything they say. I have screen shots here as proof. Then 2 months later a new lease they need me to sign with $300 rent increase. For the past 3 months the air condition was down and every time they would fix it it would keep happening I was about to complain to the city & get some of the rent back . I did not sign the lease as I was asked to pay another deposit that was non refundable . I said no I'm moving out. Then 2 months passed rent was due & i paid the guarantors ( a third party insurance company that I went through when I paid my first deposit (non refundable) . I paid them the full balance as my portal was locked. My move out was $400 in March. As continued to pay the third party, as they needed to sign new lease with increase rent so they locked me out of portal. Though I find a notice to vacate even after paying rent documents attached. The reason why they did this as they increased rent and applied an illegal eviction, & was eager to get new tenants in & fool the next batch. They never provided no summons on purpose they mailed it, their legal team have no documents stating it reached me. But saying it was sent. I'm arguing this at court. I'm attaching emails as proof and the people at office should be fired for lies and continuous conspiracy against tenants . Never rent here . The amenities are over 100 years old you prolly think your back in the 1900's don't be fooled by the reception n pool. You have to sleep in your car at the end of the day with nothing working. I suggest going to bed & have a good dream at where you & look away if you consider renting here. Y'all can read with attached proof of documents right here. read more

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I moved into the Pegasus just before the big rains in Feb. The staff was great about helping make move in as smooth as possible and always responsive to questions that came up. Then the rains came. And a leak from a higher floor started behind my wall, blistering the paint and dampness was gathering Not a great situation but the facilities/engineering staff was right on it, first catching the leak, then finding the source, fixing the leak and then circling back for repairs. They kept the damage to a minimum and I was very pleased with the repairs. The leasing staff and concierges are friendly and very helpful. And so far the people in the building are considerate and friendly. There are quite a few dogs in the building and they are well behaved. The building is well located with lots of restaurants and stores nearby and 7the Metro Center and the DASH bus line means not needing your car every day. So far, so good. read more

I LOVE living here at Pegasus. I've been here less than 2 months and love this more than any other apartment community that I've lived in and I've been here since 2006. Our building is cleaned 24/7, quiet, the leasing team is friendly and the service team is responsive and timely. Mike from the service team knows how to fix any and everything. I recently had a plumbing issue in my sink and I let him know at 4pm and the plumbing vendor was at my apartment by 6pm to fix the issue. I've never had a response that fast. Even my dishwasher was not working properly. I happened to see Mike in the office. He came up within the hour to test and replace my dishwasher. The standard of Excellence regarding maintenance issues at this property is taken very seriously and with a sense of urgency! Alanna from the leasing team is my go-to Girl! Anything I need she is responsive and gets back to me expeditiously. She is always kind and friendly and my favorite person to work with. She understands my personality and delivers a standard of excellence in communication, timeliness and she's always solution-driven. Everyone on the leasing team is friendly and professional! Leo is the GM and is extremely down-to-earth and handles business. Ashley is Leo's right-hand and equity to make decisions which I love. Ashley is also a really good listener. I can ask a question and instead of just answering yes or no, she shows me the how to find the answer via a solution to my inquiry. She's always working hard in her office. Taurell who I affectionately call "Bishop" because brotha is dressed to the nines. You can't tell him it's not Sunday Service when he comes to work. I felt like I needed to bring the collection plate for Pastor! Lol He is super cool and was the first person to assist me in finding my apartment. He also goes above and beyond like the rest of the team. I plan to stay here until I'm ready to buy. And did I mention this great location? Everything you need is in walking distance. Even my doctors are just 1 block away. God is so Faithful. I said I would never live downtown and here I am! read more

Despite the location, it is a joy to live here. All needs are met with the best attitude and very timely. I can't complain about the rent because look around.... good luck. In the time I've been here I can say it's been nothing but the best and it is just so greatly appreciated. read more

Giving 5 stars to the staff Tony in Maintanace is the nicest most helpful guy ever! Also Stevan at concierge is a king

Pegasus has been making consistent improvements in the last year or so I've lived there. The elevators have been updated and the wait time is virtually nonexistent. The building itself got a facelift and it now has the elegance of its period architecture but updated to look new with modern amenities. The staff is really friendly. When I request help from concierge or maintenance, they handle my requests quickly and professionally. The team always says hi to me as I pass them in the lobby and a couple even greet me by name. The building is unusually quiet for downtown. Perhaps it is the age and the materials used back then but I never hear my neighbors or anything from street level. The rent is about the same as the rest of LA but I like the building and location so I'm ok with the price tag, which is what you expect from an upscale building in the heart of the city. I look forward to living here for a long time. read more