Our server, LP, was great. Spent the right amount of time engaging in conversation with us without disrupting our date night. Thanks Lauren!! Room was very busy and loud with lots of energy. Appetizers were fantastic, pesto pasta was very tasty, lasagna style pasta dish was overcooked. We will definitely come back and recommend Pelato to friends. read more

Service was incredible, food was good but I thought the Nashville location topped it. The ambience leaves much to be desired. It's as loud as a cafeteria. Not what I'm looking for when spending this kind of money for a meal. read more

Food was great! vibes were awesome! CF was a great, fun server! Only downfall was kind of slow with the food delivery. no biggie though!

We came in on a Friday evening and the restaurant was very packed. We were a good of four and we were very glad we made reservations. Parking was a little tricky so plan a bit of extra time in case you have to park a little far. The first table we were shown to was right next to the door so we did ask to move. The restaurant itself is nicely decorated and we were able to sit by the window a little further back in the restaurant so there wasn't as much noise. We started with the bread which came with a parmesan dipping sauce which was very good. We ordered a few things to try. First, we got the fresh made mozzarella and pelato salad. The Pelato salad was one of my favorite dishes of the night. Such great flavor. I really loved the dressing. We all agreed that we could order just that for our meal and be happy. The mozzarella was good. A very small portion. Just enough for us to each have a very small piece. We all agreed that the Burnt Broccolini was one of our favorite dishes of the night. Our server even said it was his favorite as well. I was really excited for the meatballs but they were just okay to all of us. The chicken parmesan was good. Some great flavor. The standout dish of the night was definitely the Campanelle Shrimp Limone. That was one of the most delicious things I have ever had. Probably my favorite pasta dish of all time. So fresh, bright and delicious. We shared a few desserts. I didn't really love any of the desserts but the Bourbon Butter Pecan ice cream was the best thing we had. Terrific. read more

I have been there a couple of times around 6 pm without reservations and I agree that for the type of restaurant I wouldn't add my card for a reservation. Patio is loud. It gets packed very quickly.Service is quick, however it feels like they are rushing you out. Even when you are still eating. The food is ok. Meatballs were too salty, same with their red sauce. Love the bread with the cheese sauce. The chicken Parmesan is great. For the most part their pastas are ok..but one of them felt a bit undercooked. They recommended 3 plates per person but is too much. My last time we had 3 for 2 ppl and we had leftovers. Their cocktails are ok but also too pricey for the size. For the type of food/restaurant is too pricey. I can get the same type of Italian food, in Franklin for half the price. read more

We were very excited to try the new restaurant we've heard so much buzz about, and since the weather was perfect, we picked the patio! Praises: the manager! She was wonderful! Our waitress was triple sat with a large party. The manager jumped in and helped a lot. She was very present throughout the meal and checked in on us many times. Our waitress, while busy, did a great job and was apologetic for the business. The food came out item by item. We ordered 5 items. Everything we had tasted great. A separate server ran drinks out to us. It seems the serving staff and managers have a great teamwork system that impressed us. Tips for improvement: the host stand seemed overwhelmed/inexperienced. They may have been new, but customer service and communication was lacking. No greeting, little to no eye contact when talking, just staring at the iPad, no explaining if there would be a wait or anything. They triple sat our server when other sections were open. It was a poor choice by the host team for both the server and the tables in their section. We were a party of 4 which included our 3 year old. The host that took us to our table removed the fourth place setting before we sat. Our child didn't have a plate, silverware, etc. We had to ask for everything piece by piece. It definitely wasn't kid friendly. That is on us for not realizing, but just about everywhere here is, so we didn't think of it. No kids menu. No kids cup. They asked if I brought a cup for my son when I ordered him a drink. Not something I would have thought of. There was nothing rude said or done about having a small child there, they were friendly about it, but I'm not sure I would take a small child back. Definitely more of a date night, business lunch or friends place than a family place. Wonderful patio for outdoor dining! It was pretty loud however, our waitress couldn't hear the drink order and we struggled to talk across the table. I would maybe try inside next time. The pasta portion of buccatini was small for the price. I would definitely order two pastas next time. Overall we had a good experience and would return... sans children! read more

If you like Italian food and love to share dishes with friends and family, this is a great place to eat! I would suggest getting a reservation because this is definitely a trending spot! I started off with a Limoncello Margarita, great flavor, Mexico meets Italy! This is a tapas-style restaurant, meaning the dishes are smaller plates designed for sharing. We had a group of five and ordered a variety of items. We started with two orders of the Garlic Bread, very good! The fresh-made House Mozzarella was amazing and an absolute must-have. We also had the Pelato Salad, Burnt Broccolini (soo good, another must-have), and the Stuffed Mushrooms, which were very good as well. For the entrées, we shared the Chicken Parmigiana, Meatballs Al Forno, Bucatini Cacio e Pepe, and Shrimp Ravioli. Everything was excellent! Here's where we messed up... we didn't save room for dessert! The service was amazing, and the timing of the food coming out was perfect. You can sit at the bar, indoors, or outside. Sitting inside was VERY loud and made it hard to have a conversation with the table, so outside seating would probably be the better option. If you live in Franklin, what are you waiting for? Cheers! read more

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Finally stopped into Pelato for Mother's Day brunch and loved it! We had great service on a really busy day which can be difficult. As far as the brunch items, I only tried the French toast but it was DIVINE! Everything else is egg heavy and sounds really good. I'll try more next time! We also had the bread with parm sauce (to die for), meatballs, and artichoke arancini. Everything was very good. Can't wait to go back! read more

Pelato - Cannoli Chips & Dip - Italian Near Me - Franklin, Tennessee

I don't mean to sound dramatic, but the Chicken Parm and the ravioli were the BEST I've ever had. Perfect for a date night or with your girlfriends. Thank you Darren & Milla for 5 star service! Here's what I've had here: Cheesy sausage stuffed bread 5 stars potato Croquettes 3.5 stars ‍ Stuffed mushrooms 5 stars Pelato Salad 3.5 stars Chicken parm - 100 stars Pelato ravioli - 100 stars Radiatori Vodka pasta - 100 stars little Italian gelato balls 3.5 stars Dark chocolate budino mousse 4.7 stars I review 3 restaurants per week on my IG Lillypulitzerstylist. Pelato is one of my TOP TEN FAVORITES. read more

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I've been a long time fan of Pelato Germantown and was so excited about the new location! If you know Pelato, you know the best thing on the menu is the Vodka sauce. You can't miss either that. The food is just as great as the original location. Unfortunately, they missed the mark on recreating the vibe and ambiance. We had a Friday night reservation at 7. The place was packed and soo loud. The tables are packed in like sardines. You have just a few inches between the person at the table next to you. The vibe was more like Cheesecake Factory than upscale Italian. read more

All the amazing Brooklyn Italian favorites that you love from Pelato Germantown are now in Franklin! The Scotto family has done it again with the flair and flavor only they can do. The menu is filled with amore. The broccolini is my favorite side dish in the city. Followed closely by the crispy cauliflower. Follow that with the Polenta and Bolognese and a serving of Chicken Parm. Make sure to order the deconstructed cannoli for dessert. It might be the perfect meal. And the best news is you don't have to drive to Nashville anymore to get it! read more

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Meh. Sadly it's a "1 and done" for us. Wasn't really impressed with the food, but service was good. It's basically all "small plates", not full meals. What we got was "ok", but not great enough to go back again. I know it's super popular, place was packed at 4:30. Give it a try. You may love it. read more

Really wanted to like a new Italian restaurant. Having been to Brooklyn a fair amount I would have to say it would not make it there. Wine selection was poor. Very small pours and the stemware was horrible. Thick glass that could be dropped off a skyscraper and not break. The caprese salad had tasteless purple tomatoes and the mozerrela was seasoned and actually not bad. The Cauliflower was pretty good. Meatballs were average and the Polenta with bolognese sauce was poor. Way too much sauce and cheese. Server was super nice, but had way too many tables and we had to ask multiple people for ice. Prices were not commensurate for the food that we received. Manager came by and said he was the manager of the managers? I can not see this place lasting over 2 years. Sorry, about the loudest restaurant I have been to in a very long time. Food came in a crazy order, but that is what the server told us. Guess we will go to downtown Nashville for our Italian food. We were so excited to try this place based on the reviews. Think this is a one and done. The atmosphere is of a chain restaurant with almost no sound deadening features like carpet etc. Was over 80 db loud. read more

Sat at the bar, sadly no happy hour. The place was busy! The bartenders were great as were the food runners. We had the crispy cauliflower piccata and it was delicious! Very crave-able and I will be back for that dish specifically. We also tried the polenta and bolognese, which was also good. My husband loved. Plato is a nice addition to the Cool Springs restaurant scene. read more

Pelato - Drink menu - Italian Near Me - Franklin, Tennessee

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We came for a birthday dinner and the service was exceptional. Cameron was the best server we've had while we were in town visiting for our friend's birthday. Tapas style which mean family style so be sure you come ready to share! read more

Pelato - Bucatini, spicy pasta - Italian Near Me - Franklin, Tennessee

Last minute happy hour for drinks and apps. Great food and EXCELLENT service from Bella and Josh at the bar. Will definitely return.

I had really high hopes since I have enjoyed the Nashville location, but to say we were disappointed would be an understatement. For a party of 3 (3 pastas, 2 apps, 1 dessert, 4 drinks) we spent a total of $220. And for the cost, we don't understand how an espresso martini could cost $20 but each pasta dish we got was $16-17, which we unfortunately did not picture. The caciao e pepe pasta was good. The pesto pasta was extremely salty, very oily, and tasted like there was just a hint of basil - did not seem fresh. We couldn't quite figure out how we felt about the vodka pasta until it hit us: Spaghetti-Os. Service was good, Tony did a great job. Overall, I am hoping it improves since this location is new, but I would not recommend for the cost nor quality. read more

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What a delightful restaurant! We celebrated our friends birthday and enjoyed sharing several delicious small plates. MPK was just the sweetest! You can tell by our numerous empty plates that everything was fabulous! read more

Pelato - Italian Near Me - Franklin, Tennessee

2 Stars We visited Pelato's new Franklin location on a Monday night around 7pm. It was surprisingly packed for a Monday, but we had a reservation and were seated immediately. Our server also came over quickly. The menu is structured around unconventional small shareable plates, so our table took a little time deciding what to order. We ended up ordering the burnt broccolini, meatballs, garlic bread, two vodka pastas, baked ziti, and two chicken parms. Early in the meal, a Diet Coke was brought to the table but the server accidentally dropped it and spilled the drink across the table and onto one member of our party. To her credit, she was apologetic, but it still turned into a whole ordeal of cleaning the table and dealing with the spill, which disrupted the flow of the meal pretty early on. Accidents happen, but there was no effort made to reconcile the situation beyond a verbal apology. There was also some confusion with the tea. An unsweet tea was ordered, but the drink that arrived was extremely sweet and clearly tasted like sweet tea. It was sent back and replaced, but the second one that came out tasted the same. Our server mentioned that this had apparently been happening with other tables that evening as well. Eventually a manager came over to check on it and ultimately told us they only have unsweet tea and admitted there might be an issue with the recipe they are using. Despite the mix-ups, both the Diet Coke and the tea still appeared on the bill. The biggest issue of the night, though, was the timing of the food. They did mention that dishes might come out at different times, which makes sense with a tapas-style format, but what actually happened went far beyond that. Some items appeared almost instantly (like the garlic bread), while other dishes took an extremely long time. The baked ziti didn't arrive until over an hour after we ordered it -- well after the rest of the food had already come out and been eaten. By that point we were essentially just waiting for it to arrive so it could be boxed up and taken with us. If certain dishes are expected to take significantly longer, that would be understandable with the proper heads up. However, in this case there was no indication that anything would take that long, and the delay honestly felt less like intentional pacing and more like something in the kitchen may have simply been mismanaged or forgotten. It felt like the restaurant hides behind the "small plates/tapas-style experience" concept as a way to excuse the lack of coordination from the kitchen. While staggered dishes are expected in that format, there still needs to be some level of pacing so the table can actually share and enjoy the meal together. In this case, it just felt poorly managed. Toward the end of the meal a manager came over and told us that he is a "body language guy" and had noticed that we seemed disgruntled with our experience. He said he wanted to hear our thoughts about the meal. However, the interaction mostly consisted of him discussing his credentials and reiterating ideas like "the customer is always right," while leaving very little room for us to actually explain the issues we experienced. We did our best to communicate the concerns mentioned above, and while he appeared somewhat receptive, the conversation ultimately ended without any attempt to make things right. The check arrived with the full bill, including the drinks that had issues earlier in the meal. To be fair, the food itself was good. The quality of the dishes we had was solid, which made the operational issues even more disappointing. Pelato clearly has the potential to be a great spot, but good food alone doesn't make up for disorganized service and a lack of follow-through when problems arise. read more

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We chose Pelato for our anniversary and were hoping it might become one of our regular spots. Unfortunately, both the food and service fell short of expectations, especially for a special occasion. I waited to post this review until after receiving the manager/owner's response to my husband, which came across as dismissive rather than helpful. That was especially disappointing. My husband travels extensively and we dine out often, so we understand that restaurants can have off nights. However, this experience felt more like a lack of hospitality and accountability than a one-time issue. The night started with the waiter taking quite a while to get to us. We were ok though - he looked like he was juggling a lot of tables. He took our drink orders and after being gone for quite a while, returned to say he forgot my wine choice. Then my husband asked for a glass of ice. The waiter said, "That may take a while." Maybe he could have asked a team member for help? Several people who seemed to be managers came over to ask how things were going. It seemed like they needed more waiiters and less managers. In the end, the food was mediocre. It wasn't bad, just a disappointment. Also, the manager/owner thinks that getting bad service and mediocre food makes you have negative energy? This doesn't seem like TN hospitality to me. read more

Too bougie of a reservation policy for Franklin. They require a credit card to book a dinner reservation and charge you if you are not able to make it. It would be understandable if you were in downtown Nashville or a much higher in restaurant. This is family style Italian food and not even white table cloth to have this type of policy, again for Franklin. We ate here on their opening weekend and the food all came out at the same time even though the server said he would "space out" the entrees accordingly, but didn't. We felt rushed to eat and shovel food in so it was still hot rather than enjoying ourselves over a nice night out especially for the $$$. read more

MP was awesome, she made the experience fun for the whole table. This was a special occasion and she made our guest of honor feel great

We tried this place a couple times and while there were definitely some positives, the amount of salt on just the pasta for any of their red sauce dishes was insane. We thought the first time maybe it was a mistake but the next times we went the same thing - the pasta itself was so salty it ruined the whole dish. What is strange is that it seems to specifically be the pasta itself and only on red sauce dishes. We had the Sunday Sauce the first time through and the sauce/meats portion was actually terrific but the pasta was made as if no one had bothered to taste it. Mentioned this in a fb group aimed at local foodies and there was overwhelming agreement on this. People mentioned this was not an issue at their North Nashville location so decided to offer the feedback very politely via their feedback form for the Franklin location. No response. Hope they get that straightened out because the food was otherwise solid. read more

Amazing atmosphere. Food was exceptional!! But Amanda was the top notch server who made it "over the top". Kodi (manager) stopped by frequently to ens our experience was top shelf. Will be back for sure ‍ read more

Good food, great service, loud restaurant Their menu is tapas style, meant for sharing or taking home. The potato croquettes are popular and best with extra garlic aioli, but I didn't realize until I returned to the hotel that they charged me for that-- not cool, I should have been told. The artichoke arancini are good with marinara sauce. Loved the chicken parm and that it does not come with pasta. The fusilli pesto is divine-- very "basilly", which I loved. Frozen espresso martini had good flavor but I didn't care for the slurpy texture. Best thing was the jaramisi, as you can tell by the picture after enjoying it. More mascarpone than lady finger, which I prefer. In addition to the non-disclosed extra charge, I was also seated by the server station, which was uncomfortable and unnecessary when there were plenty of other 2-seat tables available. I really dislike restaurants that put single diners at the worst tables. One of my favorite restaurants in New Orleans always treated single dinners as VIPs. Overall, good but pricey and I will try another restaurant when in town before returning here. Or maybe just order the jaramisu as take out. read more

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Pros: Friendly staff, awesome service, fantastic food! Don't miss the blackened asparagus. Con's: Too noisy, sequence of food service is confusing since they do small plate family style. Mains came out before apps. read more

Amazing service, great food and wonderful dessert. Our waiter Camden was awesome. This was our first time and the food was amazing .

Dined here last Friday with girlfriends and we had dinner on the patio. I was excited to try the Franklin location, and I'm hopeful they can improve next time. We were encouraged to order everything at once and everything would be coursed out- for the most part this was fine but we ordered several appetizers and it felt like most of them arrived at the same time and overwhelmed the table with too many plates (not the end of the world, but could have been coursed better). When our pastas arrived, one of my friends ordered gluten free and the server didn't ring it in correctly, so they had to remake her pasta. No big deal, but they could have done something to make up for this since we finished our pastas before her food arrived. When we ordered dessert and drinks, the waitress skipped me for ordering a dessert or drink (I guess assuming we would all share)- no biggie, we didn't call her back, but that would have been an additional drink and dessert added to the tab. The reason for the three stars- the overall vibe was off. We felt very rushed. When the server had us pay she took our credit cards, ran them through the kiosk at the table, and yet, oddly forgot to say thank you to any of us (very simple thing to do, but very obvious when it is not done, over and over). The worst part, the minute we paid we were asked to leave our table since there were reservations and they said we were taking up reserved space (we were at a four top). As we walked out of the restaurant I spotted three other empty four tops and several other empty tables. Maybe we were not desirable guests (no idea why), but this didn't exactly give me the come back and see us soon vibes. The food was okay (hence, no real detail in this review- it wasn't bad, but it wasn't anything to write home about. None of the dishes left an impression where I can't wait to come back and try it again). read more

Sunday Sauce dinner was excellent along with the vodka pasta. Service by MP was great‼

Solid first time at Pelato. Our server, T.H, was terrific. Loved his energy. LOVED the Italian Sandwich. LOVED the Campanella Limone.

This restaurant offers poor value for the quality provided. While the ambiance and menu are appealing, they seem to be a pretense for overcharging for subpar Italian food marketed under a "tapas" concept. Furthermore, the service was unacceptable, as our waitress disappeared for over an hour. Given my experience, I am shocked by the amount of people who dropped this much money for this quality of food and was satisfied. read more

We had a reservation for 5:30 but ended up sitting at the bar and had amazing service. The limoncello margarita was an excellent start, and the we got the caprese salad & the Pelato salad, then the cauliflower and the charred broccolini. Finally the meatballs and the lemon shrimp pasta, which was probably my favorite. Everything was fresh and perfectly seasoned, and the portions were very generous for "small" plates! read more

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We sat at the bar and it was great once again! Kaylee was awesome!!! Recommend the radiatori vodka, burnt broccolini, and chicken parm!! read more

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We thought we would try this new Italian restaurant located in Cool Springs, next door to Connors. We arrived at about 1:30 in the afternoon and decided to have lunch there. The menu was quite limited, and our server told us that most of the items were sharable. We ordered garlic bread, Calamari, burned broccolini, meatballs and a pasta dish. We also ordered two cocktails. The servings were scattered and not served all at the same time. First out was the garlic bread, at $7. (If you wanted a bit of sauce with your bread, it would be $3 more.) The garlic bread was rather crispy and did not taste fresh. It was a challenging chew. Normally, the exterior would be crisp, but the center would be soft. It was not all that good. Plus, it was served by a young lady with a large piercing hanging out of her nose. That grossed me out....sorry but, it did. Next came our Calamari. It looked good but, it was pretty salty. So salty that we could not enjoy it at all. We have never experienced a salty Calamari dish at any other establishment. I don't know why they felt the need to salt it as they did. The next item that came out was the burned broccolini. That was very flavorful and delicious. A bit salty but not overloaded. Then the meatballs (3) were served. Our server told us that the meatballs were cooked for eight hours in their sauce. They tasted good, were a bit bready and kind of dry for being cooked in sauce for as long as the server claimed. I am an Italian man from New Jersey, and I cook my meatballs in sauce too. The Pelato meatballs could have been more moist. However, the tomato sauce was tasty. Last out was our pasta dish. It was good, but the cheese in the sauce was too thick. They need to serve that dish a little thinner. One comment I would like to make regarding the management. If I were opening a new restaurant, I would expect my manager(s) to be visiting tables and speaking with customers. The restaurant was not too busy and it would have been an excellent opportunity for the management staff to question diners regarding the food and service. We did see a couple of management types but none of them visited any of the tables for feedback. Our tab was about $114., plus tip. For what we ordered and tasted, that seemed a bit too much. It was fun but we won't be back. I hope your experience is better. read more

Food, ambiance was great. Our server C.F. was amazing. Every item he recommended was outstanding. His friendly, courteous demeanor was refreshing. We would go back just to have him serve us even if the food wasn't as great as it was. read more

I wish I could give this restaurant 3.5 stars, but that is not allowed. I'm going to base this review off of service, atmosphere and food. Atmosphere was great, it was laid-back and not too formal. Very well done. The staff was eclectic and on top of everything. Very very attentive and we did not need to ask for one thing. A couple managers came by to check in on us. Here's the thing, the food is really not that much above average and is overpriced. Portions are small, I know they're shareable, but it's just too expensive to pay this much for food that's not out of this world. We got several dishes and not one was to rave about. In particular, one of our pasta dishes was way too al dente. Wish we liked it more, but we probably won't return solely based on the food. read more

Delicious food and attentive service in a fun (if slightly loud for conversation inside) setting right by the Galleria in Cool Springs. We had reservations so no wait, but the wait time for walk ins might have been longer on a Friday night, especially on the very nice covered patio. Standouts were the radiatore vodka, the fusilli pesto, the charred broccolini and the lobster risotto special. Our waitress Derica made the night extra special by bringing a sparkler for my daughter's celebration night. Will return soon to save room for the awesome looking dessert menu. read more

Had a party of 12. When we all sat down they promptly let us know there was a 65.00 minimum per person. "Didn't you read the contract" the manager asked. Now 65 doesn't sound so bad but just the audacity to demand that was very disrespectful to the group. Basically demanding us to spend that much. Now, with shared meals we came up over 200.00 short. And I have to admit the food was ok but nothing to write home about. But the whole fiasco put a big damper on what was supposed to be my daughter's birthday dinner. Pelato pretty well screwed that up for her and all of us. I'd suggest they take that stupid requirement down. If that's one of their policies I'd suggest everyone intending to take a group there read the fine print. First and last time we'll be visiting their establishment. read more

Great food....Austin was a tremendous server. The Vodka pasta lived up to hype. Highly recommend

DG was an incredible server! She took great care of us and made sure we had everything we needed. Cant recommend this place enough - it's truly amazing! read more