Too bougie of a reservation policy for Franklin. They require a credit card to book a dinner reservation and charge you if you are not able to make it. It would be understandable if you were in downtown Nashville or a much higher in restaurant. This is family style Italian food and not even white table cloth to have this type of policy, again for Franklin. We ate here on their opening weekend and the food all came out at the same time even though the server said he would "space out" the entrees accordingly, but didn't. We felt rushed to eat and shovel food in so it was still hot rather than enjoying ourselves over a nice night out especially for the $$$. read more

We had a monthly girls dinner at Pelato last week. The food was good, but not any better than other Italian restaurants in the area. The service was good and it was a bit loud, but overall a pleasant experience. I think it would be good for a date night so you can share and swap food. read more

I had really high hopes since I have enjoyed the Nashville location, but to say we were disappointed would be an understatement. For a party of 3 (3 pastas, 2 apps, 1 dessert, 4 drinks) we spent a total of $220. And for the cost, we don't understand how an espresso martini could cost $20 but each pasta dish we got was $16-17, which we unfortunately did not picture. The caciao e pepe pasta was good. The pesto pasta was extremely salty, very oily, and tasted like there was just a hint of basil - did not seem fresh. We couldn't quite figure out how we felt about the vodka pasta until it hit us: Spaghetti-Os. Service was good, Tony did a great job. Overall, I am hoping it improves since this location is new, but I would not recommend for the cost nor quality. read more

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Excellent food and great service! Our server Patrick did such a great job explaining both the various portion sizes of dishes and the number of dishes he'd recommend for us as a party of two. His explanations were spot on and allowed us to have a nice meal without massive leftovers nor feeling unfulfilled. It was a great experience and I look forward to returning soon! read more

Pros: Friendly staff, awesome service, fantastic food! Don't miss the blackened asparagus. Con's: Too noisy, sequence of food service is confusing since they do small plate family style. Mains came out before apps. read more

Food & service were amazing!!! The only negitive was the acoustics. We couldn't hear ourselves think, much less have a conversation. We will come back for the homemade pasta, but only dine if outdoor seating os available. read more

Everything we ate was delicious and our server, Cam, was incredibly welcoming and patient with our large group. We will be coming back again! read more

Pelato - Chicken Parmigiana & Radiatori Vodka - Italian Near Me - Franklin, Tennessee

We celebrated a birthday. Our server was Aaron, both the food and the service were amazing. Everything was super fresh and flavorful. Will absolutely come again! read more

Wonderful experience and Cameron was amazing! Zucchini fries are amazing! All the food was so good.

AUSTIN IS THE BEST SERVER EVER!!! We loved our meal tonight! We will be back to see him and enjoy our gluten free pastas again soon!!

Drinks were great. Food was delicious. Olivia's service was amazing! We will be back. read more

Pelato - Frozen espresso martini. - Italian Near Me - Franklin, Tennessee

Good food, great service, loud restaurant Their menu is tapas style, meant for sharing or taking home. The potato croquettes are popular and best with extra garlic aioli, but I didn't realize until I returned to the hotel that they charged me for that-- not cool, I should have been told. The artichoke arancini are good with marinara sauce. Loved the chicken parm and that it does not come with pasta. The fusilli pesto is divine-- very "basilly", which I loved. Frozen espresso martini had good flavor but I didn't care for the slurpy texture. Best thing was the jaramisi, as you can tell by the picture after enjoying it. More mascarpone than lady finger, which I prefer. In addition to the non-disclosed extra charge, I was also seated by the server station, which was uncomfortable and unnecessary when there were plenty of other 2-seat tables available. I really dislike restaurants that put single diners at the worst tables. One of my favorite restaurants in New Orleans always treated single dinners as VIPs. Overall, good but pricey and I will try another restaurant when in town before returning here. Or maybe just order the jaramisu as take out. read more

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We chose Pelato for our anniversary and were hoping it might become one of our regular spots. Unfortunately, both the food and service fell short of expectations, especially for a special occasion. I waited to post this review until after receiving the manager/owner's response to my husband, which came across as dismissive rather than helpful. That was especially disappointing. My husband travels extensively and we dine out often, so we understand that restaurants can have off nights. However, this experience felt more like a lack of hospitality and accountability than a one-time issue. The night started with the waiter taking quite a while to get to us. We were ok though - he looked like he was juggling a lot of tables. He took our drink orders and after being gone for quite a while, returned to say he forgot my wine choice. Then my husband asked for a glass of ice. The waiter said, "That may take a while." Maybe he could have asked a team member for help? Several people who seemed to be managers came over to ask how things were going. It seemed like they needed more waiiters and less managers. In the end, the food was mediocre. It wasn't bad, just a disappointment. Also, the manager/owner thinks that getting bad service and mediocre food makes you have negative energy? This doesn't seem like TN hospitality to me. read more

Food was poor and ambiance terrible , they asked me to fill out a digital survey before I Left and two managers confronted me about my bad review . Very inappropriate. read more

Dined here last Friday with girlfriends and we had dinner on the patio. I was excited to try the Franklin location, and I'm hopeful they can improve next time. We were encouraged to order everything at once and everything would be coursed out- for the most part this was fine but we ordered several appetizers and it felt like most of them arrived at the same time and overwhelmed the table with too many plates (not the end of the world, but could have been coursed better). When our pastas arrived, one of my friends ordered gluten free and the server didn't ring it in correctly, so they had to remake her pasta. No big deal, but they could have done something to make up for this since we finished our pastas before her food arrived. When we ordered dessert and drinks, the waitress skipped me for ordering a dessert or drink (I guess assuming we would all share)- no biggie, we didn't call her back, but that would have been an additional drink and dessert added to the tab. The reason for the three stars- the overall vibe was off. We felt very rushed. When the server had us pay she took our credit cards, ran them through the kiosk at the table, and yet, oddly forgot to say thank you to any of us (very simple thing to do, but very obvious when it is not done, over and over). The worst part, the minute we paid we were asked to leave our table since there were reservations and they said we were taking up reserved space (we were at a four top). As we walked out of the restaurant I spotted three other empty four tops and several other empty tables. Maybe we were not desirable guests (no idea why), but this didn't exactly give me the come back and see us soon vibes. The food was okay (hence, no real detail in this review- it wasn't bad, but it wasn't anything to write home about. None of the dishes left an impression where I can't wait to come back and try it again). read more

MP was awesome, she made the experience fun for the whole table. This was a special occasion and she made our guest of honor feel great

We had a reservation for 5:30 but ended up sitting at the bar and had amazing service. The limoncello margarita was an excellent start, and the we got the caprese salad & the Pelato salad, then the cauliflower and the charred broccolini. Finally the meatballs and the lemon shrimp pasta, which was probably my favorite. Everything was fresh and perfectly seasoned, and the portions were very generous for "small" plates! read more

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Sunday Sauce dinner was excellent along with the vodka pasta. Service by MP was great‼

Solid first time at Pelato. Our server, T.H, was terrific. Loved his energy. LOVED the Italian Sandwich. LOVED the Campanella Limone.

Camden was an excellent server. we appreciated his hospitality and advice when it came to the menu. It was very loud in the main dining room, would suggest the patio. read more

Meh. Sadly it's a "1 and done" for us. Wasn't really impressed with the food, but service was good. It's basically all "small plates", not full meals. What we got was "ok", but not great enough to go back again. I know it's super popular, place was packed at 4:30. Give it a try. You may love it. read more

Food was decent. Nothing special compared to other options in Franklin. What really stood out to us was the complete inflexibility on menu items. No substitutions whatsoever. This place takes itself WAY, WAY too seriously. Get over yourself Pelato . . . you're not all that. Olive Garden with a snooty attitude. read more

We tried this place a couple times and while there were definitely some positives, the amount of salt on just the pasta for any of their red sauce dishes was insane. We thought the first time maybe it was a mistake but the next times we went the same thing - the pasta itself was so salty it ruined the whole dish. What is strange is that it seems to specifically be the pasta itself and only on red sauce dishes. We had the Sunday Sauce the first time through and the sauce/meats portion was actually terrific but the pasta was made as if no one had bothered to taste it. Mentioned this in a fb group aimed at local foodies and there was overwhelming agreement on this. People mentioned this was not an issue at their North Nashville location so decided to offer the feedback very politely via their feedback form for the Franklin location. No response. Hope they get that straightened out because the food was otherwise solid. read more

Amazing service, great food and wonderful dessert. Our waiter Camden was awesome. This was our first time and the food was amazing .

Our server, LP, was great. Spent the right amount of time engaging in conversation with us without disrupting our date night. Thanks Lauren!! Room was very busy and loud with lots of energy. Appetizers were fantastic, pesto pasta was very tasty, lasagna style pasta dish was overcooked. We will definitely come back and recommend Pelato to friends. read more

We thought we would try this new Italian restaurant located in Cool Springs, next door to Connors. We arrived at about 1:30 in the afternoon and decided to have lunch there. The menu was quite limited, and our server told us that most of the items were sharable. We ordered garlic bread, Calamari, burned broccolini, meatballs and a pasta dish. We also ordered two cocktails. The servings were scattered and not served all at the same time. First out was the garlic bread, at $7. (If you wanted a bit of sauce with your bread, it would be $3 more.) The garlic bread was rather crispy and did not taste fresh. It was a challenging chew. Normally, the exterior would be crisp, but the center would be soft. It was not all that good. Plus, it was served by a young lady with a large piercing hanging out of her nose. That grossed me out....sorry but, it did. Next came our Calamari. It looked good but, it was pretty salty. So salty that we could not enjoy it at all. We have never experienced a salty Calamari dish at any other establishment. I don't know why they felt the need to salt it as they did. The next item that came out was the burned broccolini. That was very flavorful and delicious. A bit salty but not overloaded. Then the meatballs (3) were served. Our server told us that the meatballs were cooked for eight hours in their sauce. They tasted good, were a bit bready and kind of dry for being cooked in sauce for as long as the server claimed. I am an Italian man from New Jersey, and I cook my meatballs in sauce too. The Pelato meatballs could have been more moist. However, the tomato sauce was tasty. Last out was our pasta dish. It was good, but the cheese in the sauce was too thick. They need to serve that dish a little thinner. One comment I would like to make regarding the management. If I were opening a new restaurant, I would expect my manager(s) to be visiting tables and speaking with customers. The restaurant was not too busy and it would have been an excellent opportunity for the management staff to question diners regarding the food and service. We did see a couple of management types but none of them visited any of the tables for feedback. Our tab was about $114., plus tip. For what we ordered and tasted, that seemed a bit too much. It was fun but we won't be back. I hope your experience is better. read more

We sat at the bar and it was great once again! Kaylee was awesome!!! Recommend the radiatori vodka, burnt broccolini, and chicken parm!! read more

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This restaurant offers poor value for the quality provided. While the ambiance and menu are appealing, they seem to be a pretense for overcharging for subpar Italian food marketed under a "tapas" concept. Furthermore, the service was unacceptable, as our waitress disappeared for over an hour. Given my experience, I am shocked by the amount of people who dropped this much money for this quality of food and was satisfied. read more

Just discovered my new favorite Italian restaurant in Franklin tonight the food, atmosphere and service at Pelato''s was amazing. The staff and restaurant will do whatever they can to make your dining experience perfect. Autumn the bartender was very knowledgeable about the menu and made some great suggestions. I won't hesitate to go back. At Autumn's recommendation I thoroughly enjoyed the Shrimp. Limone which was excellent. read more

My wife and I had a great experience here. Our server, Aaron, did a great job explaining how the menu worked and making recommendations. We did not have a bad dish! Burnt broccolini is a must along with the potato croquettes. read more

Not much to say except excellent fare and excellent service. Don't miss the appetizers. Pelato Rav is perfectly tasty. Take note, if you're looking for a quiet dinner out with friends or family, you may wish to choose another spot. Cameron, our server, was outstanding but Pelato is so loud we almost couldn't hear him at the table. Hard surfaces everywhere, voices ricocheting off the walls like thunder in a canyon. I won't reduce the score for it, but, Pelato, consider investing in some acoustical panels. read more

Service was incredible, food was good but I thought the Nashville location topped it. The ambience leaves much to be desired. It's as loud as a cafeteria. Not what I'm looking for when spending this kind of money for a meal. read more

great food, even better service! Austin was so helpful and we loved our dinner!! Will be back

Food was Wonderful and our Server, Austin was Awesome and had the best recommendations on the food for us. It was a fun, delicious night.

Had a party of 12. When we all sat down they promptly let us know there was a 65.00 minimum per person. "Didn't you read the contract" the manager asked. Now 65 doesn't sound so bad but just the audacity to demand that was very disrespectful to the group. Basically demanding us to spend that much. Now, with shared meals we came up over 200.00 short. And I have to admit the food was ok but nothing to write home about. But the whole fiasco put a big damper on what was supposed to be my daughter's birthday dinner. Pelato pretty well screwed that up for her and all of us. I'd suggest they take that stupid requirement down. If that's one of their policies I'd suggest everyone intending to take a group there read the fine print. First and last time we'll be visiting their establishment. read more

My daughter love this place and convinced me to go!! I really enjoyed it! The service, atmosphered and the food were all amazing! The icing on the cake had to be our experience with our server Kileigh. She was awesome! She made great food recommendations after learning it was my first visit. She was engaging and very personable! Thank you Palato and Kileigh for an amazing experience!!!! shante read more

Hubby and I went for my birthday. I had higher expectations for the food quality. The burrata crostini and the Pelato salad were the best choice of our meal both were flavorful. After that, it was downhill. The arancini was burnt, the calamari was too salty, the chicken parmesan was just okay. I compare it to Olive Garden food quality. The pasta was just okay. The service was excellent, although we had a mixup with the manager over us being given the wrong check. They did straighten it out. The ambiance was too loud and tables were way too close together for my liking. I may go back for the burrata crostini and salad, but that is all. read more

Amazing experience! The food was incredible and the whole place had a great energy even though it was really busy (and for good reason!!!). Our server Darius was fantastic -- super knowledgeable about the menu, made great recommendations, and was so attentive without ever making us feel rushed. A great server can really enhance the dining experience, and Darius knocked it out of the park. It was my friend's first time there and he gave a great explanation of the restaurant's roots, which was a really nice touch. One of the managers also checked in with us, and you can tell the team takes a lot of pride in what they're doing. Special shoutout to the bucatini cacio e pepe and the pistachio gelato -- personal favorites of the night! read more

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Cameron was the man! Great experience and excited to go back. My favorite dish is the vodka sauce pasta

Good solid NYC Italian food. Shared plates are a great idea. Service was very good but no control on what came first. My only real complaint is the extreme loud environment & no tablecloths. If you want to be considered a good NY Italian, please invest in some tablecloths... white or red checkered. The owners of this who are great restauranteurs should know this. It would help with noise. Really wanted to like this place as we live Scottos in NY, but I couldn't wait to leave. Cool Springs could do with a better NY Italian atmosphere. read more