I love this place, Rachel and Brittany are so helpful and kind, thank youread more

Today I accidentally bit the tip of my tongue for first time in my life that I can remember and it…read morewas the most bittersweet experience I have ever had. I have had an open bite for as long as I have known myself. I've always been unable to completely bite through food and would always struggle through meals that could not be cut with a knife. My open bite has always been one of my biggest insecurities but today my teeth touch for the first time and it was such a strange feeling that I definitely shed a tear. I consulted with so many orthodontist before deciding that Dr. V was the one and I have no regrets since. Every doctor previously dismissed my case as too severe for braces and told me I would have to go the surgery route. Doctor V was very clear and practical about my options and although she did point out that surgery may be on the table, she answered all my concerns and reassured me that we could try the braces route first. I have absolutely no regrets about choosing this office for my Ortho home and I brag about them all day long. The staff are friendly and they're pretty on point with your appointment times. I'm always running on a tight schedule but I know that this will never be the stop in my day that throws me off my timeline. They are reasonably priced and have great payment plans which they go through with you. I'm only 10 months into my projected 24 month treatment but I am extremely happy about my progress so far. I have carried this insecurity for so many years that it's so exciting to finally experience "normal" things like accidentally biting my tongue. Braces were definitely worth the investment for me and I will continue recommend Co-Op City Orhto to anyone who asks.

WARNING: In my experience this practice is highly unethical and very poorly managed…read more In short: 1. They overcharged me and refused to take any responsibility (despite me sending in bank statements as proof). 2. Once they had all my money, they became extremely unresponsive to calls and emails. 3. After I decided to no longer move forward with my Invisalign treatment (in which no trays had yet been made), they tried to keep my full payment for the procedure. 4. Once I got them to agree to a partial refund, they sent me a statement (on a word doc, not even billing software), with fraudulent or embellished charges, trying to scam me out of as much money as possible. I regret having ever walked into this office. In my opinion, Dr. Kossowan and Greg have low morals and no shame. If you search around for other reviews, you'll see I'm not the only person they've tried to scam money from. The longer story: I had a unique situation where I signed a contract for Invisalign, had the X-rays and scans taken, but then had to stop before any trays were made. I needed major dental work, which ended up taking almost two years. During that time, I made my downpayment and continued paying a monthly fee until my contract was paid off. Once I was finally ready to move forward, Greg, the office manager, tried to tell me that I would have to continue to pay a monthly fee--despite having paid my full contract while waiting to resume the treatment. While pushing back on this, I realized Greg had already charged me $557.50 in unauthorized payments past what my contract was for. Greg claimed he didn't think that was possible. I sent in my bank statements. Greg and Dr. Kossowan suddenly became very unresponsive...until I mentioned legal action. Even then, it took three months for them to refund the overpayment, though they claimed they were only doing it "in the spirit of accommodation." At this point, I had lost faith in the practice and no longer wanted to move forward with the treatment. I offered to pay for the X-rays and scans. Dr. Kossowan told me nothing was refundable. Despite never having actually received the Invisalign, she felt entitled to keep the full $7,800 I had paid her. Eventually, Dr. Kossowan agreed to a partial refund, but still wanted to keep over half my money. When I asked for a bill, it took her two weeks to send one to me. I showed the "bill" to another orthodontist and they were appalled. A few things of note from the bill (which is attached below). 1. $250 for "orthodontics photos" = three photos her technician took on his iPhone. 2. At one point, she tried to sell me on a $2,000 split for my jaw to help with TJM. I told her I was not interested in that--multiple times. Now she's charging $500 for a "TMJ X-ray" that I never consented to. 3. If the doctor had to do a "second Invisalign tx. plan" she only would've had to make adjustments to the teeth I had dental work on. Yet, that cost $1,000 like the first treatment. 4. $400 for four phone calls with my dentist. It seems to me that this practice is desperate to keep as much of my money as possible. Or perhaps they are financially unable to refund me. Either way, it seems they have resorted to lying and unethical behavior as a result.

From the first day I walked in I was comfortable. I usually hate the dentist but with Anne Kossowan…read moreI've been looking forward to visits. The process is smooth. Her and her husband have even set up payments plans for they understand other things have to be done. I would recommend her to everyone I know :)

They have amazing customer service!! They are so caring and informative. They really helped me in…read moredeciding the best financial option for my daughter. By the way my daughter was extremely happy with her braces. All the staff that helped her were fantastic!! We're excited for this journey !

Friendly staff,very clean office my son is very comfortable here. The doctors are very…read moreinformative about treatments plans and what neess to be done to get your teeth looking better. Little to no wait time this office is just as good as the adult and pediatric office next door.

Dr. Stevens delivers truly exceptional orthodontic care. I've been seeing him for several years as…read morean adult, and his skill, expertise, and thoughtful judgment in recommending the right treatment have completely transformed my smile. I couldn't be happier with the results. From the moment you walk in, the office environment is warm, friendly, and comfortable while still maintaining a high level of professionalism. As someone who typically feels nervous about dental visits, I was surprised to find that I actually looked forward to my appointments and tracking the progress of my smile... I even miss the more frequent visits. Dr. Stevens but me at ease and made the entire process seamless and stress-free. I have absolutely no regrets. I have nothing but positive things to say, and if I could, would give 10 stars!!! Whether you're considering braces for your child or for yourself as an adult...look no further. Choosing the right orthodontist truly makes all the difference in your experience and final results. It's a process that takes time so you will want to choose someone you can trust for the long haul. I'm confident you will not regret choosing Dr. Stevens!!!

Awesome doctor who is caring and thorough. I trust his methods and guidance for my whole family…read more.. and the results are great!

TERRIBLE!!!! 1st time .. went for a basic cleaning & x-rays …read more At first was impressed that , He himself was doing the cleaning . Then discovered he decided to bond my teeth close to gums WITHOUT MY KNOWLEDGE & CONSENT! Now my teeth and rough and found out its not irreversible without major work done that will cost me $ and pain! Of course, I went right back to him to smooth my teeth . BUT , he did not do such thing. He actually did it again over MORE of my teeth! INSANITY! Why did he do this?! To charge the insurance company more $ twice! DO NOT GO TO HIM!!! HE SHOULD NOT BE LICENSED !

Antique equipment, caused an incorrect diagnosis. The staff is not at all knowledgeable about…read moredentistry. They billed my insurance and additional $300 for a procedure i did not have done. When I requested a copy of my xrays, they billed me more than what is legal to charge. Took them to small claims court and won. I went there for a toothache they incorrectly diagnosed. I could have lost half my jaw... thankfully I knew something was wrong, and found a really excellent dentist that could diagnose and treat my problem. As a PSA, never let a dentist clean your teeth. Hygienist are trained to do that. Dentists think it's above them. They do notoriously bad cleanings.​​​

Friendly staff from the front desk to the dentist. I had a my silver fillings removed and replaced…read morewith ceramic using the CO2 mechanism. 10/10

I waited 1.5 hours for my appointment due to a miscommunication, only to have the worst, most…read moreexpensive cleaning of my life. The tech barely touched my teeth, skipped over some with the water pik, and barely polished them. For $300. Very nice people, but I won't be going back.

Wonderful doctor and exceptional staff. The waiting room is kid friendly with many games and toys…read moreto keep the kids entertained while they wait. After shopping around, we found his fees very reasonable and his work is outstanding. I highly recommend to all.