Cesar Medina came to my house in less Than 2 hours of…read morespeaking To him on the phone and cleaned my rug. Did a great Job and explained the whole process as he worked. Rug looks Great!! I highly recommend him.

We've been using Cesar's company for about ten years now. Carpet looks fantastic as always and…read morealways accommodating to let us transfer our scaredy cat from room to room while they're working. They were over here on two days notice since we are long time customers. Call them today!

They have some beautiful things in this store , my husband loves it .. however it smells like an…read more asthma attack or at least today ... good God , my skin on my face itched from the Christmas smell .

Do not buy anything from their online store. They use an unreliable shipping company that has a 20%…read morechance of making it to your door. When I attempted to ask for a help on the missing package they treated me like an idiot before ignoring my concern and refusing to give me a refund. I wanted a fair resolution but their lack of customer service has left me with no other option than to warn others to prevent them from getting robbed by Kirkland's online store.

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

Like the winds of time, change supposedly comes to everything. In the case of Home Depot, it's…read moresimply inconsistency from day today from week to week from year to year .... And some things don't change. Biggest frustration for me is to go online to see if an item might be in stock. Then jot down the aisle and bin number and go to the store only to find out that the information I wrote down was incorrect. My solution -- simply check the store app and map....Same issue there: every item was off by at least one aisle. And when I checked for with a staff member. (Who was polite & congenial).... He said "I don't know where they have that today you might check...so and so area." Problem? Uh... I had already checked there and it's not where he guessed it might be. Check out? Another pain in the neck headache. First machine would not accept my loyalty number, so clerk entered it manually. Then the machine refused three times to accept my payment. Again, clerk who has been there, 10 years, said "it's always like this." Plans? Not coming back here too soon.

These guys made our dream come true of moving leyland cypresses that I planted over 5 years ago to…read morea new location blocking neighbors house. I was thrilled to know that this was possible for an affordable price! Thank you Raintree Transplant for doing an incredible job!

It was clean nice had a good selection and wish we could have bought more to take home with us. But…read morebe careful area around isn't the best.

Service is great, love the selection, great prices! Everyone at every store is so friendly and…read morehelpful.

Small storefront but seems like they have a lot to offer. Back of the house looks to be an…read moreenormous storage area filled with yard care supplies while the shop area is neatly stocked with power tools, mowers and maybe the more basic stuff homeowners could use. Staff was helpful for sure. When we couldn't find the tool I vaguely described to them, they helped figure out what it was and where I could get it. Much appreciated - recommend you visit and I will be back again.

I was very disappointed with my visit to Dickens. I will not be back. I was sold a very expensive…read moreproduct that did not meet my needs. When I returned the product, I was not offered a partial or complete refund. I was told," I am sorry" several times. They wanted to give me a small discount on a different product. Why would I give them more money for something that may or may not be what I need? I went because they are the "experts" in landscape care. One of their experts made an expensive mistake and I had to take the loss. Not a good way to treat your customer!

Travis was not only very professional but genuine. My daughter got hurt no fault of the store and…read morehe was truly concerned. He was knowledgeable and helpful through the whole experience and when she got hurt he understood and there was no sales pressure. We returned the next day and picked up where we left off. More like lost friends than a salesperson. Truly appreciate the entire experience and very excited for the bed to be delivered

If I could give this store more than a 5 out of 5, I would! My husband and I had a particularly…read morechallenging return situation and Travis (store manager) was BEYOND helpful! The assortment at this store is also huge compared to others in the middle Tennessee area that we have visited. I can't say enough positive things about the team members at this store. They care about their customers and strive to make things right. We will drive all the way out there again from our house for our future purchases!

Large showroom with constantly changing selection. We've bought a number of pieces here over the…read morelast few years. You can find some good quality pieces as it's right in the middle of Brentwood. The manager has been very helpful, even going out of the way to assist us with a delivery last year on his own time. Love popping in here to see what's new. Prices always reasonable.

Beautiful stock. We Evan returned a second time to buy a headboard. Unfortunately they don't have a…read moredelivery service. We were told that we would be given the phone number to call and arrange delivery. We were disappointed as we thought such a nice store would be full service