A great thank you to the very friendly and helpful George and team at the Cherry Creek Mall store. I needed assistance with a new Peloton seat installation with my existing bike, and they immediately took the task and with no questions ask quickly changed out the seat and I was on my way. read more

I have the bike and really like it...but this is for the store. Great layout with very knowledgeable staff. Our friends tried out the new rower and loved it. And of course ordered it. Cool place just to browse their products if you have never done so. read more

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Went in today to tryout the rower. Seven Lindsay was our assistant and helped us figure out how to calibrate the rower to our personal settings then we did a test rowing class. I must say- I really enjoyed using the rower! It was so quiet and the other reviews I've read about it say how much better it is in form improvement than any other rower.after our 5 minute class- Seven showed us the rowers form corrections - where it shows us what techniques we need to improve. I loved it- as I really need to learn better form. We are definitely going to buy this rower! read more

I'm having the most frustrating experience with Peloton right now. I have never purchased a Peloton product and I am a new customer. After researching the Tread, I thought it would be a good fit for me, but recognizing the price point, I wanted to try it out first. Luckily, Denver has a store front. I went into this store to try. I also knew if I decided to purchase, I would do it in store to support the staff who work on commission. Trying out the Tread confirmed that it seemed to be a great fit! I liked my sales person and was ready to go. I made a down payment from my bank account debit card and then was financing the rest, here's where things have become terrible. The debit processed and then as I was filling out the form for financing on my cell phone, the salesperson's system crashed. The only way to proceed was to rerun everything, but the transaction was already showing as a pending action in my bank account. It is still showing as pending. They couldn't offer support in the store, they are mostly retail and don't have access to the transactions. I tried calling Peloton and was put on an indefinite hold, 40-minute wait, and I then gave up trying to talk to someone. 30-minute wait in the customer service chat yesterday and gave up. Tried again online today in chat and corresponded with someone who said they'd need to contact the billing department. What I'm the most frustrated about is this was a system glitch on Peloton's side. I didn't do anything wrong, but now my funds are on hold until it can be resolved (yes, called my bank, they said it has to be corrected on the merchant side or someone from their business has to contact them to amend). No one from Peloton has been particularly helpful in finding a resolution and this entire experience is making me question whether I should have purchased from this vendor. At this price point, and with the problems Peloton has had over the last year, I would expect there to be solid customer service in place. I'm stunned that this has been the experience. read more

Considering my husband and I were actually coming in as potential day of purchasers. Suzanne attempted to help us, however extremely rushed. I clicked to see a demo of some of the content as that's the only factor leading us towards the soulcycle bike. Before I could even get a glimpse of the content shequickly clicked me out of the program and then walked away to assist someone else. Rude. We left not purchasing a bike and not feeling really assisted at all. Terrible sales associate, terrible sales technique. It's clear she's trying to scrap easy sales without much explanation at all. Very disorganized as the cherry on top. Don't work with her. Don't give your sales to her. read more

Continued delivery push outs and total lack of ownership at all levels. They were so eager to secure my $5k order at the store. Now they won't even talk to me when I ask questions about why my 12 week delivery was just pushed another 8 weeks. Love a lot about Peloton but this is just too much read more

This review is based on my visit not purchase of a peloton. Staff was very friendly and answered all questions. Very strict on taking covid measures, it's by appt only and they change masks and put gloves on when you enter and check your temp. Would definitely recommend going here! read more

Love Love! Love love love my peleton. Many thanks to Nick and his team, who made the entire process from purchase to installation very enjoyable and professional. read more

Went in a little on the fence, came out more excited than ever! When we first started thinking about getting a Peloton I did all of my research ahead of time so we could walk in the store and know exactly what questions to ask. Scott was friendly right off the bat and respected that we knew what we came for. He didn't try to upsell us or sway us in another direction. He was very knowledgeable about the ins and outs of the system and bike itself. He even told us about some sweet deals that were available so we saved $300 on the bike itself! Awesome experience overall, can't wait to get our bike in just a few weeks! read more

Peloton customer service has gotten terrible since Covid. Like many businesses, They are using the pandemic to not have enough employees to help their customers. We have had a peloton bike for a few years and have been happy with it so wanted to purchase a treadmill. They shut down treadmill sales for five months during Covid and now they are so backlogged it takes months to get delivery scheduled. I scheduled a date and time that worked for us to be here and then peloton changed that date and time. I spent one hour on hold trying to get it changed back, Both on chat and the phone at the same time. No one ever picked up to help me. We are now canceling our treadmill purchase, if something goes wrong with it, there is no way we will get in touch with someone for help. read more

Very disappointed in the customer service here. There were 5 sales people on the floor. One of which was pretty helpful. He talked to my husband and answered questions while I watched my son. The other 4 were following me with their eyes around the studio. My 2 year old naturally was curious and touching things but not anywhere near destroying. A young sales guy came over and told me to tell my son to stop touching things because he would break a paper sign he was holding. He then grabbed it from my hand after I took it from my son. It was extremely rude and demeaning. He clearly doesn't have kids. After owning my bike for over 2 years we were considering the tread. But after my experience there it made me never want to step foot in that store again. I love my bike and the community it stands for. Peloton should really consider the sales people they hire and ensure they also represent the inclusive community, especially moms who are primarily using this bike! If this had been my first encounter with Peloton I would have never bought a bike. read more

Our bike was delivered with faulty cleats, so the shoes they supplied got stuck in the pedals. That means nobody is able to use the bike except for my wife because her shoes were the ones that were stuck. I requested they waive our first subscription payment, they said no. I requested a pair of shoes that will work with the cleats, they said no. For a $2500 exercise bike, I'd expect a bit more in customer service. They got my money and that's all that matters to them. Poor company. Poor management. Poor accessories. There are other similar companies that I will be researching. Peloton let me down and they'll let you down too, just wait you'll see. read more