We have seen Dr Ornitz for a few years now. She is fantastic and I highly recommend her, but since the pandemic started, I really have to give a shout out to her physician's assistant, Lorraine, who is the hardest working woman in eye care!! She keeps so many balls in the air and is still calm, gentle with the kids and cheerful. It's clear she has 3 times as much work since the pandemic started! She does front desk work, minds 3 or 4 patients at a time as they shuttle back and forth across the hall for different procedures, she does her usual physician's asst tasks plus backtracks and cleans as she goes to make sure the place is COVID safe at all times. Wow. She's amazing. read more

Update: I met with Oliver, the head of the Optometry Department, and was so pleased with my experience, that I am upgrading the stars assigned. It was a true pleasure and he is exceptional. Update: a few days after posting the review, the Optometry Department reached out. The manager apologized for the exchange I had with his employee. His empathy went far. He invited me in to meet, which I will do. Original Review: This is regarding the Optical Department only. I brought in $300 frames. They did not want the protective case. My glasses were returned to me without a quality check. When I opened the package, the frames were severely bent at the nose guards and sides. Since I already signed a form holding them Not financially liable, I was surprised when the woman did not apologize on behalf of the lab she chose. When she tried to fix them - straighten them, she didn't heat them up first rather she tried to force them. She consistently said, "The lab would not ever bend frames this badly." Well then, was it her doing before it went to the lab? I dropped off a perfect pair, put them on in front of her. How could her rudeness get any worse? She said that she had been their for more than 9 years. She would not forward me to a neighboring optical store or cover the cost, if there would be one. She said she knew no optical store personnel or other optometrists outside of the Peninsula Eye. Sad that she didn't see fit to keep up here learnings on the industry via networking. read more

Dr. Donna Ornitz is the best Ophthalmologist!!!! I have been taking my son to Dr. Donna Ornitz for 9 years. She is very energetic, kind, and tests my son's eyes with a lot of patience to make sure everything is precise and accurate . We have also started taking our daughter to Dr. Donna Ornitz for a few years.I am very happy and fortunate to have Dr. Donna Ornitz as Ophthalmologist for my kids. We have even referred Dr. Donna Ornitz to few of our friends , they're very happy and continuing with Dr. Donna Ornitz for few years. Office staff including Optical Department staff very good and very helping . I wish that I could give Doctor Ornitz much more than 5 stars, what I mean is that you will be getting more than 100% satisfaction. read more

They never answer their phones, they always let it slide to the voicemail. I have left messages for the staff but I hardly get a call back. It is very difficult to get in touch with them. read more

I've been going to Dr. Koo for about 4 years and have always found her to be personable and professional. She takes extra time to answer questions and address concerens. She is very thorough and never rushes my appointments. I also selected glasses while at the office........Lynette provided excellent support and helped me choose the perfect pair of glasses. As well, the woman who fitted my new glasses was excellent and took special care to adjust my glasses for an optimum fit. There is plenty of parking in the Buildiing's garage, as well as on the street. I highly recommend the good folks at Peninsla Eye Physicians......Many thanks to the entire PEP Team for a positive and appreciated experience! read more

I always enjoy visiting this office. They had a nice little Halloween motif going and there were smiles all around. Dr. Michael Drinnan and Dr. Sandra Cheng both examined my eyes and were very gentle and friendly. They told me what the machines were checking for walked me through it step by step. I picked out glasses frames in the optical department as well with Oliver (I think that's his name), he was also very friendly and didn't rush me. The entire office felt honest and friendly, I recommend this office to anyone in the area. read more

My 2nd time seeing Dr. Sandra Cheng in 14 months and she was just as wonderful as I remembered from my first visit. Dr. Cheng is friendly, professional, caring and really good at what she does. My first visit 14 months ago was for an eye exam following a car accident and severe concussion. She called me a couple of times after the visit to see how I was doing and if those pesky floaters had stopped. Today's visit was due to an eye infection that started from some unknown cause. I thought maybe it was a stye but turned out to be a bacterial infection instead. When I called the office, the first available appointment was in two days. But after explaining my situation and concern to the receptionist, she out me on hold to go ask Dr. Cheng if she could squeeze me in today. Being the caring, professional that she is, Dr. Cheng did in fact squeeze me in today. What I really love about her, is her thoroughness. Even after she had diagnosed what was wrong, she still did a couple more tests to make sure it wasn't anything else. I really appreciate the time she spent with me and her reassurance. There was a power outage in downtown San Mateo today that impacted both their office and Walgreens, so she not only faxed my prescription but also printed out a copy just in case Walgreens was still offline. It's that level of attention to detail that makes a good doctor a GREAT doctor in my opinion. Highly recommend! read more

I have had very poor experiences here. Last time I came in for my annual, I was there for over two hours! I'm lucky I didn't get a parking ticket. The majority of those two+ hours was spent waiting! At the end of the exam, I was promised trial contacts to take home with me. I ran out and I needed a few before the ones I ordered would be delivered. I also took out my pair for the day and needed a new pair so I could drive home. I sat there waiting for over 20+ minutes, apparently, they went looking for the contacts and couldn't find them, and forgot about me. They finally noticed I was still there "Oh no one told you? We wondered where you went!" I was waiting because the doctor said he was looking for the contacts! Waste my time SMH. I had to drive home blind, I could barely see anything. Here I am three weeks later and still don't have my contacts, which I asked to be delivered. I finally called and they said they had them in their office. 1) I asked for them to be delivered; and 2) Why didn't anyone call and inform me they had my contacts? Why did I have to call ask where they were? Unprofessional at the very least. read more

I do not want to go back to this office. I do not know the reviews are so good. The waiting time was very long. I tried different type of contact lenses a few days where this contact lenses are fit me or not. My eyes are comfortable with the contact lenses that I have been wearing, so I did not change to new type of contact lenses. I received the bill from this office. The charge was for trying on new contact lenses. My former doctor has never charged any additional fee and she tried to find the contact lenses that made me completely comfortable. This office was NOT. read more

Went to Dr Drinnan for a cataract consultation. He was rude, arrogant, impatient, and worst of all, just rushed to judgement to do the surgery to get the $$. Avoid him at all cost. read more

I have seen Dr. Koo on multiple occasions over the years. She is always pleasant and down to earth. This is not a walk in optometrist type place where they do a quick and worthless exam so they can bill insurance and get you some glasses. This is an actual serious practice that does actual eye exams. However, Dr. Koo lets you know your options about how to correct your vision problems or to do nothing at all and just change the font on your computer screen. She explains pros and cons of off the shelf Costco glasses vs. prescription glasses and doesn't push you toward any product. I have not used the glasses sold there so can't comment on that. read more

Saw Aaron Kwan for a prescription. Very pleasant, helpful, and answered all my questions. Would highly recommend him.

I like my doctor just fine but from now on it's for glasses only. The front desk is pathetic!!! Last fall they cancelled my appointment and in spite of saying they would call me back to reschedule, they never did so I had to call a week later to remind them. Not life changing but annoying. This week when I'm have an eye emergency, they made no effort to get me in. Now I've wasted a day and will see a doctor at a different business who is taking this seriously. Glasses only from now on, the basic stuff.. that's all. read more

They don't accept MES. Their receptionist had never even heard about the insurance plan. When I told her I wouldn't be able to see the doctor because they don't accept my vision plan, she bluntly hung up the phone. read more

Dr. Drinnan has been great in answering questions as they have come up following cataract surgery some years ago. With scheduled appointments,he always checks to make sure my eyes are in good health, and responds to any concerns that I have . I feel very confident in his care. Mary B. read more

I have been going to Peninsula Eye physicians,for the past 7years and I can highly recommend them. From the moment you arrive, the receptionists are very welcoming and professional. The medical staff are warm and comforting and Dr Jacqueline Koo is amazing. - in fact, I like the group and Dr Koo so much, my entire family are now patients of Dr Koo,s and Peninsula Eye Physicians read more

Love the folks here at Peninsula Eye Physicians. It's not often that you get to see both an OD and a MD when you have your annual appointment. This office is a collection of professionals and I've been coming here for a few years now with very happy experiences. Dr. Sandra Cheng is my OD and she's great. Very informative and gentle - wanted to make double-sure my prescription was accurate and so gave me another set of contacts so I could make sure. I see Dr. Jacqueline Koo (MD) and she's wonderful, too. Wonderful bedside manner, explains things in a way that's easy to understand and comforting. They also have an eyeglass section and those folks are also very helpful, and not pushy at all. read more

Dr. Vinca is superb! She recently performed cataract surgery on both my eyes. My "new" vision makes me appreciate how precious our eyes and sight are! She is professional and efficient but warm and caring and takes the time to answer questions! Everyone in her office, both optometrists and office staff, were helpful and equally professional. read more

After hearing about Peninsula Eye Physicians from a friend I decided to make an appointment to get my eyes checked and new glasses. Sara in scheduling was very helpful and sweet, though unfortunately they don't take my insurance. This review is purely on my interaction with her. read more

Sandra Cheng is absolutely wonderful. She is very thorough, professional and easy to talk to. My entire family goes to her and we depend on her for high quality care. read more

I booked my appointment - general eye check up with Sandra Cheng. She is most knowledgeable, kind, professional and supportive. After the visit I felt Dr. Cheng had thoroughly tested all areas and I feel very well looked after. Thank you read more

My doctor is Dr. Drinnan. He has been take caring my eyes long time and he also did cataract surgery my eyes last summer. Now I have a great vision. He is very friendly, courteous, and highest caring patients. I appreciate very much for his thoughtful care of my good health. With this Regards I can highly recommend Dr. Drinnan. read more

Have been going to Peninsula Eye Physicians for quite a few years. Dr. Sarver is my Opthamalogist and my Cataract surgeon is Dr. Drinnan. Both are 'da best!! Dr. Sarver has helped me thru an eye infection, many refractions, and review of detached retina repairs on both eyes. She is very careful and pays lots of attention to detail. Dr. Drinnan has been my cataract removal surgeon for two different eyes. Since surgery actually takes only a very few minutes elapsed time, his prior calculations for lens/future lens focus requires extreme accuracy. He has been perfectly accurate twice for me and performed surgery perfectly...also twice. Far as I'm concerned, I think he is near genius in his field. Doc Drinan provides Country music (or music of one's choice) to keep you relaxed during surgical procedure (you are awake the entire time). And, he continually upgrades surgery requirements for continuous improvement of his craft (it was about two years between cataract removal of my left, then right eye.) This is really a outstanding group of eye physicians...I had to go to a young people's doctor in their office during detached retina episode, because all of the other doctors in the group were attending a conference. She found the detachment and sent me to a retinologist that afternoon for repair. read more

This clinic is extremely unprofessional. They repeatedly had me come in for unnecessary appointments. For example I ordered contacts through them. As they were a new brand the Dr told me she wanted to have me come in to try them out for the first time, even though I have been wearing contacts for over 20 years and said it was not necessary. I felt this unnecessary but agreed. Took the morning off from work, only to be told once I got there that they didn't have the contacts yet. They still charged for the visit and I had to come back again another day for a two minute appointment with the dr. Total waste of my time. Unhappy with this and similar service I switched to another provider. My new doctor asked them to send MY records, Peninsula refused to send the 9 pages without charging an outrageous 20 fee. For nine pages. These people do not value their patients, their patients time and seem to care only about making money. One sense of what you are in for: if you call them you don't get a person but an automated phone tree as if you were calling a credit card or cable company. Good luck reaching a person. Stay away. read more

Dr. Arthi Vinca performed cataract surgery on both my eyes, and it could not have gone better. She is a very skilled surgeon. I received the monofocal toric lenses which also correct for astigmatism. Dr. Vinca made careful measurements to make sure that the correct lenses would be used. My vision is now better than 20/20 and the world looks crisper and brighter. As is the case for all monofocal lenses, for reading anything closer than 2 feet, I now use reading glasses. Dr. Vinca is very pleasant and took the time to explain everything thoroughly and answer all my questions. Since I have claustrophobia, I was concerned about whether the anesthesia would sedate me enough. She explained the procedure in detail and oversaw that this was not a problem. Everything went smoothly. The nurses at Mills hospital also were highly professional. Following my two surgeries I had four follow-up office visits to ensure that all was well. Dr. Vinca again did these thoroughly and answered my questions fully. I am grateful to her. read more

I've been going to Sandra Chang for many years now for my annual eye exams. I think she is such a fabulous doctor, one who really cares about her patients. Every time I'm at her office, she remembers everything we discussed the prior year and she always tries her best to find creative solutions that work well for me and my lifestyle. I never feel rushed in her presence. At my last appointment, I noticed that she even came out into the waiting area to call my name and to walk me into the exam room. How often does that happen anymore? She's a rare breed of health care provider. I also want to add that I have had incredible service from the optical (eye glasses) department over the years. The gentleman there, Oliver, listens to what you are looking for and "gets it" so to speak. On a recent visit, he made some out-of-the-box suggestions to me about the trendy type of eyeglasses I wanted (none of which were even on display) and found a way for me to try them on. I ended up buying a pair! read more

I had my first appointment today. The appointment was easy to schedule. The office was clean and attractive. I did have an issue with the receptionist being rude and unhelpful (hence the 4 stars). The office manager quickly and kindly helped sort that out & the doctors were friendly and efficient. read more

I'm a patient of Dr. Jacqueline Koo at Peninsula Eye Physicians. I've been with her for several years. She has seen me through detached retinas and cataracts in both eyes, as well as other ongoing support of eye health. I've always felt that Dr. Koo is genuinely concerned about my welfare. She's very thorough and very patient, always warm and caring, never rushed. And such a delightful person! When my wife said she needed an ophthalmologist, I referred her to Dr. Koo. I'll never go elsewhere. read more

I've been a patient of Dr. Drinnan for about ten years and have always been pleased. Recently he performed cataract surgery on both eyes within six weeks of each other. I have always been pleased with the care and treatment I've received from Dr. Drinnan and his staff, but my cataract surgeries were without exception the best care and treatment. Dr. Drinnan is very compassionate and thorough in his procedure. He explained the procedure clearly and was willing to answer any questions I had. My post-surgery care has been exceptional from both Dr. Drinnan and his staff, and my vision is perfect. The surgery center staff at Mills Hospital was also the best for care and follow-up. I highly recommend Peninsula Eye Physicians. read more

Dr Koo came highly recommended to me and she certainly lived up to what I had heard. She is professional, patient and very friendly. The staff were all polite and I appreciated that my appointment was on time. I was surprised to learn after my first appointment that Dr Koo also provides Botox. What a find! I have received these injections from several different doctors over the past years and have always been very uncomfortable and ended up with bruises. It's only fair for me to say that my skin is quite sensitive. I have gotten Botox twice now from Dr Koo and have NOT bruised, was VERY happy with the results and did not have to go back for "corrections" as in the past. 5 stars for a great experience. read more

Watch Out!!! This medical group has a plan for you and its to get your money using a slippery slope bait and switch approach which cost you more and more each step of the way... Small amounts yes, but just say what the costs are up front and we wouldn't need to write negative reviews. Go somewhere else and get the price up front and save money... read more

I am a long time patient of this practice. My children also have seen Dr. Donna Ornitz and I see whoever is available. I had a last minute appointment for myself last week. While I did not have a issue personally that day but as I was sitting in the waiting room I overheard a conversation between the receptionist and a patient which bothered me. The lady approached the receptionist and from what I am assuming the patient was late. The way that the receptionist talked to the lady was very rude and almost down right demeaning. She made it a point to tell the lady how late she was where the whole waiting area could hear. I have seen my fair share of doctors over the years and have waited numerous times but yet I don't tell a doctor rudely how late they are or how long I've have been waiting for them. I know there are policies in every office but I think having a bit more tact and compassion would have been beneficial in this situation. I also would have to say while waiting to see the doctor it can be very frustrating to hear the staff laughing and talking. My wait time to make my appointment seemed longer than usual as well. Overall the office is good, doctors are good, and it has met our families needs over the years but customer service is definitely lacking. read more

I can't say enough wonderful things about Dr. Jackie Koo and her staff at Peninsula Eye Physicians, their service and care is 10 star plus....Last month I had an eye infection that was unbearable. Dr. Koo had warned me several times that this could happen as I wear my contacts way too much and my eyes get irritated.That Saturday morning I went to the emergency care...had waited 2 1/2 hours and still no doctor ...I called Dr Koo's emergency line, never dreaming she would call me back and meet me in her office in 20 minutes..she was out with her family and changed her plans to meet me, I never expected that type of service. This week, after meeting with two other doctors doing my annual check ups..I had my annual check up with Dr. Koo. The office staff was amazing and helpful, and I had several questions for Dr. Koo and she took the time to explain and address all of my concerns. She probably spent 45 minutes with me which shocked me in that I had just worked with a couple of other physicians and I felt rushed and on a time clock. Dr. Koo and her team are the best. read more