I've come up to the Penobscot Bay, Cape Rosier, and Blue Hill areas for about twenty years and had some very mixed experiences from several different rental agencies. While some agencies try to be big and flashy, Peninsula Property Rentals keeps it very focused, personal, and customer-oriented. They truly understand that customers are coming for a vacation and make it as easy as possible for them to enjoy it.
That being said, I'm rather biased because I've just returned from a wonderful vacation thanks to their help and I can honestly say that this is the nicest business I've ever reviewed on Yelp and the most satisfying customer experience I've ever had. That's a very strong statement which I fully support!
To start off, the rental agent from PPR took the time to contact me by telephone. They were incredibly friendly, knowledgeable and downright earnest about finding me the perfect rental house. She took the time to actually hear from me what I wanted to do on my vacation and then helped me pick out a location which would suit that best. I ended up getting a gem of a place with a gorgeous view of Penobscot Bay and Deer Isle, but my experience with PPR didn't end there. I found myself requesting information from them several times and was directed to find some of the best services in the area, found great kayak rentals which delivered to my door, found some of the best local restaurants and things to do so we could plan ahead for our vacation. When all was said and done and I was ready to pack my bags to head up I was extremely satisfied, but yet again it did not end there.
I've had situations with other rental agencies where I travel up to Maine on a Friday night, something is horribly wrong with the place and I can't get in touch with the rental agent until Monday morning when they open for business again. Not with Peninsula Property Rentals, I was given the direct number of their owner and operator, Sandy Douvarjo and was told to call any time if there were any problems. Fortunately when I arrived there was nothing wrong at all, everything was in perfect order and we settled in quite nicely.
That's not enough to earn a raving review though. On July 4th my brother got called in to work remotely and needed internet access. As the cottage we were staying in had no internet access we attempted to find a coffee shop in nearby Blue Hill with wifi access, but unfortunately due to it being a national holiday no businesses were open. We immediately called Sandy and she actually let my brother (who she had never met) stay in her office and get internet access for the day to telecommute. She and her husband had plans to go to a cookout that day as well, but attended to every single need instead (we were lucky enough to leave early so that they could still go, but they showed their willingness to bend over backwards to please their customers and that's something I haven't seen in years!) and for that I would highly recommend Peninsula Property Rentals to anyone and say you'd be a fool to take a vacation to Maine without using their services. I've only been in the door for twenty minutes and I'm already making plans to book with them again. read more