Not at all thorough. Missed two appointments before we cancelled. They "seem" to be on the ball,…read morebut follow through is lacking.

My entire home was cleaned along with the outside windows. Photos were sent and I was pleased with…read morethe entire job. Mary is professional, friendly and extremely accommodating. Excellent!

had an awful experience where the owner was dishonest about the he claimed was doneread more

if I could give these guys 10000000 stars I would! Shane and Nick were great to work with and got…read moreour furnace up and running in 10 minutes. Fast and Friendly service. Highly recommend these guys you won't regret it! The value for your dollar is great too. They aren't so expensive that you're taking out another mortgage on your place. Will be using them for our needs in the future!

What a fantastic week near Acadia National Park and Bar Harbor…read more Located in Trenton, the 3 bedroom, 2 bath home was perfect for a relaxing family vacation filled with hiking, sailing and fishing. So nice to be able to wake up and watch the sunrise over the water, watch the sunset or see the stars on a clear night. Trenton Lobster Pound is within walking distance. The Acadia Visitors Island is close by on Thompson Island. Check-in was so easy. Nice to be treated to goodies likes whoopie pies, Maine blueberry jam and a bag of chips. The kichen was fully stocked with pots and pans, a few spices and storage bags. Nice to have hand soaps and hand sanitizer. Thanks for the reminder to bring body wash, shampoo and bug spray. The library had cards, Bar Harbor-o-poly, Boggle and Jenga. WiFi worked well. There was also a washer and dryer, but no A/C. So peaceful and quiet. Nice to able to open the windows at night to enjoy the fresh sea breeze. Charming house. Great hosts. So sad that we had to check out.

The house was magnificent and we had a perfect time on Mount Desert Island, but the property…read moremanagement company was actively dishonest in returning our deposit. Admittedly we were still in the house at checkout time, having just finished packing up, but the property management company used the opportunity to claim that we were in the house for hours afterwards (we weren't) preventing the cleaning staff from working. Rather than simply penalizing us, they pretended to have already sent us our deposit, and then claimed we deserved none of our deposit. Eventually we only got half of our deposit back ($250). The house rental itself was rather expensive, but we accepted that it was worth it. Yet, we felt horribly cheated when we had to argue back and forth for weeks just to get part of our deposit back. Sadly, we will look elsewhere for a vacation spot next year. Really, we would have almost paid the additional amount from the beginning, but being cheated like that really tainted the experience.

I've made many investing decisions over the last ten years, from land to cabins to single family…read morehomes, stocks, options.... And never have I made a more detrimental financial mistake that is as bad as choosing ascend to manage my property. While I can't discuss some things in their entirety -- it has been a nightmare, an absolutely gross oversight of their duties that's costing me and there's no end in sight. The staff will not call you, or answer about 60% of emails, the owner thinks it's beneath him to reach out personally to try and be helpful. Money has been lost and mismanaged 2-3 times now and no single month feels consistent. I never know what's happening with my home, the condition of it, and now I'm getting hit with legal fees and have a lien on my property from the delinquency of Ascend not have utilities properly switched. If you're an ascend client- check your ledgers carefully. If you're not--- run don't walk. Now I'm being threatened by them with retaliatory billing practices because I am not keeping quiet anymore , try any other company besides them.

I called after visiting their website and spoke with Zach. I have called other management companies…read moreand some did not even get back to me. Zach answered on the second ring! Their pricing seems extremely fair, and Zach was upfront about estimated expenses in the first few months due to some existing tenant issues I have with my property. The communication has been excellent. Very easy process to get all the paperwork done. I have high expectations based on their reviews from other platforms!

I have had the best experience with this property management. Ryan has helped me tremendously. I…read morewas nervous about moving from Florida to Louisiana, but he made my moving experience very easy. I recommend this company. Thanks Ryan for all your help.

From the owner: Real Property Management Acadia is a new office here in Maine, but locally owned and operated with…read moreyears of Property Management experience and a focus on providing exceptional customer service. We help alleviate your stress and frustration owning an investment property and help you see the long term financial benefits.

Even after being told we look good on paper... The reference from our current landlord (who said we…read morepaid on time oh except for this month .. we used our security deposit of 1100.00 to cover 800.00 of rent to allow our family to have a security deposit to move with ass our current rent has sold. oh and we made showing the house difficult... we have a dog who needed to be in her kennel .. couldn't just leave her for 10+ hours a day we work full time jobs...had to find some one to help out with that.) so after all the clarification we get a email from Penbay Property Management saying "Michelle, Thank you for the clarification; however, based on that reference, I am still unable to set up showings. Thank you, " Our family has other references yet we are un-rent-able because of a reference from a landlord who did get paid and on time!!

I am incredibly disappointed, and frustrated with how we (the tenants) were treated by Penbay…read moreProperty Management LLC, Dan and Ashley Burpee specifically. Penbay is based out of Bucksport, but manages one property in Orono, ME which is where the problems stem from. Dan and Ashley do not like driving to Orono which spelled disaster for us (the incoming tenants). They did not conduct an inspection of the house after the old tenants moved out. The house was filthy saddling us with cleaning which involved pulling old cigarette butts out of window sills and the radiator. Additionally, Penbay did not note the state of affairs in which the house was left for us (more on this later). During our stay at 10 Cedar St we were asked to do room inspections for exiting roommates and report on the room conditions (something Penbay should have done). On top of that, they neglected to fix the fire alarm and blamed the tenants for it. They refused to deal with a rat problem which posed a health hazard to the tenants. Penbay even went as far as to accuse us of lying about it. During the oil tank replacement they scheduled, the contractors failed to remove the old oil tank. The oil remaining in the tank evaporated and seeped into the house producing an overwhelming smell. When we moved out of the house we were charged for a scraped bathroom floor, and a dirty fan vent. Had they done any kind of inspection before we moved in they would have noted both of these things as previously existing. The scraping on the bathroom floor was due to the severe slant of the flooring, not an issue pertaining to the tenants. The fan vent was caked in several years worth of lint so saddling us with it was lazy. It should be noted that we made an attempt to clean it but the cover was sealed to the ceiling. And finally, we were told on several occasions, after moving out, that our security deposits were in the mail. This was not the case. They missed the 30 day deadline after the expiration of the lease. We were lied to, mistreated, and disrespected. I am happy to have rid any obligation and connection to Dan and Ashley along with Penbay Property Management.

Unfortunately, I would not recommend renting from Salt Air Properties. I recently booked an Airbnb…read morethrough them for a future stay in October, but found out my father in law had recently been diagnosed with stage 4 cancer. As soon as we found out, I knew that our plans may need to change as his prognosis wasn't looking good so I went to Airbnb to see what our cancellation options were. I realized I was 3 days late to a full refund. The partial refund was still available to me though, which was 50% a night minus the service fee. I figured it might still be worth a shot to explain the situation at hand and see if the host was able to accommodate us, and make exception for a full refund or even a credit for a future stay. I sent Amanda a direct message with the request mentioned, and she had advised to reach out to Airbnb to explore my cancellation options. I reached out to Airbnb and they said I could try to request for the full refund and though there is a cancellation policy, the host can ultimately decide if they want to honor a full refund and make exceptions given the situation at hand. They even said they saw the messages and felt the host was understanding so requesting the full refund looked promising. Anyways, we tried working out having me request the full refund and I was not able to due to access issues. The Airbnb agent then said she could request for at least what I was already owed (50% minus service fee), and I can just request for the remaining balance after and the host will just have to approve that request for the full refund. It wasn't until after that I realized by doing that, Airbnb had to cancel my reservation. I asked if it could be undone but they said it could not. So, that was done but I figured I'll just do what I can now. I submitted for the remaining balance and even uploaded documents of proof of us going to the pulmonologist and being recently diagnosed. Within a day or two, I got a message that Amanda denied the full refund. I got my partial refund, but there was an amount I lost. I reached out to her again and requested if there was a possibility I can just rebook the same reservation (with the same dates) so at least some of my other family members can go even if some of us had to stay back. The dates were still available, I requested to pay back the refund I got back, but just requested if we can just at least use the funds I lost during this process towards the reservation again. Amanda said no and that I would have to rebook the reservation again and essentially now, pay MORE because she was not willing to use those lost funds towards the original reservation. I am truly upset by the lack of professionalism, empathy, compassion, and communication by the host. What was the purpose of having me reach out to Airbnb to explore my cancellation options if you knew you weren't going to honor the full refund or credit request? Amanda could have been fully transparent and also practiced more compassion to explain that she understood the situation at hand but couldn't honor the request and a partial refund would be the best she could do. I would have been more than fine with that because I do understand I missed the cancellation policy for a full refund by a few days. But not being direct, transparent, and compassionate was disheartening. On top of that, not even considering the accommodation of returning the reservation to us if I was willing to pay back the refund and use my lost funds towards it... that was all I needed to know about her. Greed over compassion. She could do better as a host and as a human being. I hate that I even have to give a 1 star. Also wished I saw that she had a yelp review before I booked. I would've much rather provided business to another host that would be much more deserving.

Traveler Beware! I would not recommend renting this Airbnb…read more I needed to cancel this Airbnb reservation due to a medical emergency involving my daughter and her newborn (only 2 weeks old at the time ) I contacted the hosts well in advance and sent multiple polite requests explaining the situation. They initially said they would consider my appeal but over 48 hours later I had to message them again. At this time they said I was required to cancel first before they would review any refund options. Quote: "We will work with you as much as we can... If you cancel tonight, there is still a chance that the nights will rebook. We are expecting great weather this coming week and that always helps when people are looking to book their trips. Thank you. " After canceling, I noticed the property showed some of my original dates as unavailable, so I followed up with six more respectful, well-worded messages requesting some compensation-- all completely ignored. To this day almost one month later, I have never received a response. This level of unresponsiveness is extremely unprofessional. Ultimately, they retained the full payment, even though the property may have rebooked for the same dates. This experience did not meet my expectations for communication, consideration or professionalism , so I would not recommend this Airbnb based on my experience. I understand it may have fallen outside standard policy, but this was a clear opportunity to show empathy and simple kindness and decency given the genuine medical and financial situation. Sadly, they chose profit over compassion. For that reason, I cannot recommend this Airbnb to others.

This home is perfect and the owner has clearly thought of everything. The house is technically 4…read morebedrooms and 1 bath, but we only used the upstairs (1K 1Q) - the first floor has two small rooms with a twin in each; the bathroom is upstairs. Highlights: the kitchen is fully (and may I add perfectly) stocked to actually cook dinner in - lobster pots and crackers, pots, pans, knives, everything. They even provide the dish soap and paper towels...something we never get when we travel in the south. There is a washer dryer (again, there is soap) in the basement. Next, there are tons of books, DVDs, an XBox and even toys/books for little ones! Since we were flying this was key. There is also a crib, high chair and stroller. Other rentals up here don't offer that! The deck is great - lots of seating and a nice view of the harbor. They have some adirondack chairs down by the shore and a fire pit. You can walk to the marina (buy lobster from a lobsterman!) or into town in just a few minutes. Oh and there is AC...again many places up here don't have it and you never know if it will be 95 or 75 up here in summer...we've had both! It's about 25- minutes to get into Acadia National Park, which may seem far. But the town of Southwest Harbor is so quaint I'm glad we stayed here.

From the owner: Acadia National Park vacation rental homesread more