I previously wrote a 5-star review about the sales dept. The service dept. rates the same 5-star…read morereview. Our son has taken the car he bought through the sales dept. to the service dept for the required/recommended maintenance and told me how friendly they were. He even talked me up to Brent and ME up to Brent. So there was anticipation on both our parts. I was not disappointed and I trust Brent wasn't either. Brent immediately puts you at ease when you're first standing at the counter. I've never experienced such friendliness and confidence at any other auto dealer service desk, and rarely at any auto repair place. David, who sits next to him, is just as friendly. The oil change and vehicle inspection charge was fair and the turnaround time was quick--1 hour. Brent also had entered on my receipt the recommended service for next time and the estimated cost+tax. Oh, they also rotate tires for free on a specified schedule. This saves me from making a separate appointment at Costco where we bought the tires. Another added bonus. In this day of COVID, my son warned me masks aren't worn at the dealership. Well, I wear mine and I'm fully vaxxed and boosted and simply THRIVING with antibodies. So, I'm good. When I got home, I told my son and my wife that Brent and David were so friendly and conversational that it was like I was taking my car to a couple of friends who run an auto repair shop. THESE are the guys we're bringing our vehicle to for servicing from now on. At some future point they'll be servicing the vehicle we bought from the sales dept.

Run don't walk as fast as you can away from this business. Sold my son a car they knew was back and…read morethey refused to fix the problem. He has the car 13 days and it had to toll back to then 5 times. Look at legal to handle this mess. Taking advantage of a young man looking to buy his first car. Again run away from them and pass this along. ET

We've had terrific experiences with Peninsula Subaru - maintenance of vehicles as well as car…read morepurchasing. Staff are incredibly customer service oriented, go the extra mile to listen to customer needs and professionally walk you through to resolution. In particular Sales Consultant James Dougherty and Finance D.J. Kugler were exceptional to work with recently. The company culture embraces loyalty of long term employees, high performance, customer service focus and low pressure atmosphere in sales interactions with customers. Without a doubt, we will continue to look to Peninsula Subaru for current and future car needs! Highly recommend in every way!

I recently purchased a new Subaru Trailseeker from Peninsula Subaru, and I wanted to share a few…read morelessons I learned that may help others navigate the process more confidently. The experience wasn't terrible, but there were several moments that reminded me of the old-school dealership tactics many of us hoped were a thing of the past. My biggest advice is to come prepared. Research pricing, know the value of your trade-in, and don't rely solely on what a salesperson tells you. After numerous rounds of negotiations, we finally reached what I believed was an agreement. When I carefully reviewed the purchase paperwork, I discovered that the agreed-upon sales price had not actually been reflected in the contract. During the final negotiation they switched to discussing monthly payments, but the underlying sales price calculations had not been updated. The new worksheet looked like a better deal, but in reality the sales price remained the same. When I pointed this out, I was told it was a "computer error." Whether it truly was or not, it was significant enough that I seriously considered walking away. Instead, I ended up renegotiating with the finance manager and received a lower price than what was on the paperwork, but it still wasn't what I believed we had originally agreed to. The entire experience reinforced just how important it is to read every line before signing anything. I've purchased and sold several vehicles over the past decade, and I haven't encountered this level of confusion or negotiation tactics since the late 1990s, when another dealership manipulated both the selling price and my trade-in value and ultimately had to unwind the entire transaction. The trade-in process followed a similar pattern. The initial offer was well below what I believed was fair. Only after standing firm through multiple rounds of negotiation did the dealership increase the offer to $22,500 for my Outback, which had approximately 35,000 miles and no damage. That same vehicle is now listed on their website for about $29,000. Buyers can decide for themselves what that says about the negotiation process. If you choose to purchase from this dealership, be prepared. Know your numbers, verify every figure on every document, question anything that doesn't make sense, and be willing to walk away if necessary. Expect multiple rounds of back-and-forth negotiation and classic good cop/bad cop sales tactics. Unfortunately, the experience didn't improve after the sale. During delivery, my salesperson assured me that the dealership's technical advisor would help me learn the features of my new electric vehicle and assist with any questions. However, despite several attempts, she has been unable to resolve many of the issues I've encountered with the vehicle. That ongoing lack of support has only added to my frustration and has made the overall ownership experience less enjoyable than it should have been. I like the vehicle itself and hope Subaru addresses some of the software issues over time. I simply wish the buying experience had matched the quality and reputation that Subaru has built.

This has been way too long in coming…read more CJ and his team did an amazing job taking care of us. Two weeks after buying a Lexus, the heater was blowing only cold air. Bellevue Lexus determined someone had used something to plug a coolant leak which seeped into the engine and caused damage, including a cracked block. No fault of their own, CJ helped me find a new engine with significantly lower miles than the old one, and some additional parts, and had his mechanic install it and paid for the labor if I paid for the engine. He really didn't have to do that since we bought it as is, but that's their attitude there, which was GREATLY appreciated. Anyone in the south end looking for good quality people to buy a used car, go talk to CJ and his team at NW Rides!

Great place! Seriously! I was lucky enough to get CJ to show me this beautiful 2016 Subaru Impreza…read more he was awesome with showing me all the perks of the car and a great conversationalist. In fact, we were planning on being there for a while since car salesmen are usually hard to bargain with but this was quick and easy. CJ made everything go so smoothly and he was able to compromise with us on the price. I live all the way in seattle and the staff there DROVE THE CAR TO ME all the way from bremerton for free! Also he has the cutest dog in the world. definitely recommend this place. full gas tank and EVERYTHING. thanks guys!

This Dealership has great people on their team and it carries through to Service Department!…read more Steve got me checked in and made sure to communicate if I needed to know something along the way. I got important questions answered and it was so valuable to talk with someone about my vehicle that is knowledgeable and clearly loves where he works. Thank you for a great experience.

For those customers with a lease, beware of the experience towards the last 3 months…read more You will start getting emails from various sales people, telling you that they have buyers interested in your car so to come in to talk about ending the lease early. We did and elected to just turn the car in. This was June and our lease ended in August. We were told to write a check for $275 and the lease was canceled. Imagine our surprise when we received a bill from the leasing company asking for over $700, that the car went to auction, not sold to someone else and the whatever the dealership promised along with the check was between us and them. Now we can't get the sale rep to answer us, Kaydian Fehr. We are so done with this dealership.

Thank you Yana in the Service Department for all your help with assisting us with our new plug-in…read morehybrid. She was very patient with two customers new to the plug-in hybrid world. And we thank her. Also Ron Terry in Sales, big thank you for guiding us through the Toyota App. Again patience and understanding goes such a long way. Also everyone from the front desk, to parts, sales and service were so engaging and helpful to all our questions and needs. We are happy we chose such a wonderful car dealership in Heartland Toyota.

Unprofessional sales process. I requested a standard itemized price breakdown via email before…read morevisiting, but the dealership refused to put anything in writing. They used high-pressure tactics to force an in-person visit instead of sharing clear numbers and then simply stopped responding. If you value price transparency and honest communication, look elsewhere. 0 stars = 0 transparency!

Agree with J. B. No…read moreprior experience with West Hills Ford, but their service department, particularly Caitlyn, was communicative throughout the recall repair process, and was able to get me a rental when I needed it most. Their shop got the job done quicker than expected, so no complaints there either.

1. To listen and write customers descriptions not by service employees'words…read more Example: This was Recall data update on powertrain the first time. my truck ran good for 4 days then started the same symptoms. I returned because my truck had the same symptoms, the wrench symbol- erratic shifting while driving, the service employee said "like it's in neutral" when I said it's shifts into 3 or 5 gear won't come out. He tells me there's a diagnostic charge of $220 for the transmission. I tell him I know it's the same symptoms, the wrench symbol means it's the powertrain. I have an another letter stating it's the sensors and lead frame recall. Josh the service employee says recall was rejected by the ford company and the replacement for the lead frame is over 2K. Included other inspections of contaminated brake fluid, coolant change, transfer case fluid, front and rear differential fluid change, tire pressure sensor quoted total 6K. I wonder why they didn't do this "inspection" when I first came in with the recall. I went to pick up my truck on Saturday. Baer the service employee says my truck is not ready for pick up. I said what do you mean, I did not authorize any work to be done on my truck. He is glaring at me. He says he has to look at the paperwork, your truck is not ready for pick up. Still glaring at me. I asked him why are you staring at me. I am here to pick up my truck. Baer then says I have other customers I have to help. Proceeded to help the next and only customer. Baer is gleefully helping check out the male customer. Comes back with a stern face and glaring at me. Grimacing through tight lips and clenched teeth, tells me to wait in the waiting room where customers are supposed to be. I said no, I want my my truck back and I want all the diagnostic codes the mechanic pulled. charges me $257 for P0715, P0717, P061a turbine shaft speed sensor-- molded lead frame needed for repair

I have toured a few of the West Hills Autoplex lots while car shopping. Every team I interacted…read morewith was polite, knowledgeable, and not pushy at all. They really know how to treat shoppers!

decent price on a 2023 sierra denali, but pushed hard on completely unneeded add ons, which are…read morejust pure profit. the finance guys mislead you to believe u need stuff like windshield coating (Permaplate)$1,499, theft protection(panel etching) $399, paint fabric leather protection (ResistAll)$1,499 They don't actually do anything additional... it's all just pure added profit. Then their extended warranty is 2x what you can buy on your own. Don't get scammed, say no to everything Carson or Robyn try to sell you. And sales manager (Ash Morshedi) are of no help either once you sign . Make sure you look close at every detail including tires Before you sign. I was soaked for an extra $15,000! Managed to get $9k canceled next day... but don't fall for their sales double speak. I learned my lesson.

David at West Hills Mazda provided excellent service…read more He was courteous and attentive.

Better off going to https://www.southtacomamazda.com/ South Tacoma Mazda will sell you a car at…read moreinvoice with no forced add ons. Their service department is also less of a hassle to deal with. I understand trying to upsell service customers with "recommended" services, but come on. Recommended by who? Not Mazda... recommended by you of course. They legit recommended that I have the transfer case serviced for over $200 on my front wheel drive Mazda3. SURE, lets do it... just show me the transfer case first. Oh wait, it doesn't have one. Also if you try to pay in cash they'll absolutely refuse to give you any change, yet nowhere do they have it posted or tell you beforehand that exact change is required. Yet they'll charge you a service fee for using a card. What kind of idiotic policy is that? The musclehead service manager or whatever he is tried to guilt me into just donating the extra because they refused to give change. No thanks. I don't need to give you even more $ so you can make corporate donations to receive extra tax refunds using your customers' $.