Earlier this week i had a fantastic car-buying experience at Heartland Toyota Bremerton,WA all…read morebecause ofJoshua Schumacher. I had a specific budget and Josh was incredibly attentive to this. The entire experience was efficient and stress-free unlike so many car purchases. Josh is exceptionally knowledgable and professional. With this knowledge he represents Toyota at the highest level. I have already recommended him to local friends who are Toyota owners for their next car. If you are looking for an honest and genuinely helpful car purchase, go see Joshua Schumacher. The Heartland Toyota dealership is a large, pleasant and impressive experience.

Seems like every time we take the car in when we get it back problems arise. Back door wasn't…read moreworking right from the time I picked it up. Then tire pressure started to come on. The service people were great but not sure I trust the work that's done anymore. It's very expensive too. We finding new mechanic.

This Dealership has great people on their team and it carries through to Service Department!…read more Steve got me checked in and made sure to communicate if I needed to know something along the way. I got important questions answered and it was so valuable to talk with someone about my vehicle that is knowledgeable and clearly loves where he works. Thank you for a great experience.

Totally not the place you want to buy a vehicle, they will swindle you and Side talk you and make…read moreyou sign stuff that doesn't make any sense and at the end of the day you will get screwed, they will harass you to try to buy your vehicle, even if you don't wanna sell it and I mean by harass I mean daily calls even when you tell them you don't wanna sell it they will call and keep calling. if you want any kind of help from them. It will take days and you may have to go in there to talk to them in person because they are very unhelpful. They left the hood of my jeep unlatched 2 times, purchased a vehicle from them and noticed that there was a little tiny strip missing on a rear passenger door, they refused to replace it. It was like a $40 part but they couldn't be set back $40. They sell a whole bunch of warranties you don't need...and smile Like you should thank them...

I went in today for an oil change and had a great experience! Alex in the Service Department was…read moreprofessional, friendly, courteous, and explained everything in detail. I was just settling in to read my book when Alex came over to tell me they were able to finish early. Nice surprise to hear the checkup revealed all was well with my car and to follow up in 5,000 miles. Yes...I'll be back!

Awesome staff and customer service. Maintenance done quickly successfully and always keep you aware…read moreof what's going on.

Chris Strobel was an amazing salesman. I will go back and see him when its time for an upgrade…read more Already giving out his information to friends and family. He worked a lot to make things work for my situation. I appreciate how smoothly everything went after I finally made it. Shane in financing was very quick and explained everything I needed to understand.

Very friendly staff! Go see Dawn when you're ready for your next vehicle. She is very informative…read moreand patient.

I bought my Mustang there off the showroom floor and was very happy with my purchase.read more

DO NOT buy from West Hills Ford. They sold me a defective…read morenew Ford Transit. When I asked for help, General Manager Clayton Crittenden refused to help and sent me to Ford. Terrible customer service. No support after the sale. I do not recommend this dealership

Joel Lansangan!!!(!Sales)And David Gandel (GM) Of West Hills Honda...Remember those names when you…read morevisit West Hills Honda !! Hands down the best sales person ever to work at Haselwood! I have been buying from Haselwood for the past 30 years and never have I Ran into such a great Human in Sales. Makes the Car buying experience Fun not stressful and no pressure! Love this! He is enthusiastic and always making you laugh! and truly wants you to buy the right vehicle. Bought a 2026 Honda Civic Hybrid car!! Amazing car and such great Gas Mileage. Thank you Joel!!! My family and friends will be buying from you all the time. Also The General Manager David Gandel is a great guy! Very honest and upfront! Will always return your call, and he means it when he says he will take care of you!!! First hand experience on this deal and the Gmc Truck I bought from Joel 2 years ago! I just want you guys reading this to know, that I will be buying from West Hills Honda from Joel Lansangan and General Manager David Gandel for every make of vehicle. Joel can sell any car, truck in the whole West hills Autoplex. And I know The general manager cares about his customers! Huge advantage of going to WEST HILLS HONDA OF BREMERTON! MIKE AMICK

Honda West Hills made my service experience one of the best I've had at a dealership. Megan was…read morehelpful and communicative from the start. The location is really nice and has a great waiting area with refreshments while you wait for your car. They also offer a shuttle service up to 15 miles from the dealership. I felt confident with the services completed and outside of the items under warranty, the price I paid for the out of warranty items were fair.

Great service and sales department! Extremely helpful. I leased two cars and service both thereread more

Last prepaid oil change, I was there for 2.5 hours. I watched my truck in the parking lot for an…read morehour. I had to text them to process the paperwork to get done. 2 days later I check the oil, and it is black as the ace of spades. Not worth the time for court but I am never going back.

Let me preface this by saying I despise buying cars from dealerships. I'm Gen X and have had…read morenothing but bad experiences my entire life, every single time I've needed a new car/truck. Ryan made the sale, by being a polite gentleman and giving us space to research our potential buy. AND he was candid about what he didn't know; not in an ignorance is my defense sort of way, but in a "I don't know this class of truck" way. But Val in finance was the absolute best. He got us a finance package I never expected. He saw our credit score and used that to get us so many extras, even though I was sold before his effort. I live two hours away, but will buy every new-to-me car through these guys for the foreseeable future. Super thankful and super vocal about my recommendation.

Hey PORT ORCHARD FORD how about a response?!?…read more 9/14/24 Update: hubby got a call from a salesman. They were excited to talk to him as he's bought a couple vehicles and hey, can he help out with inventory reduction?!? Well, no, but can you help get our 80k truck out of your service department since it's been there over a month and your third party warrantee is refusing to cover what you signed a contact to cover?? Buying experience? 5/5. Service experience?!? We need a lawyer. References? We have purchased or traded in three vehicles from PO Ford. The purchase for our last vehicle was top notch, until it wasn't, Hubby bought a crew cab Super Duty F250 diesel with ALL the trimmings, including a bumper to bumper and extended drive train warrantee, In two years only 20ish k miles of minimal driving, he only brought it into PO Ford for servicing and routine oil changes. Over a month ago, we were headed home and all of a sudden it made awful clunking noises, seized up, and we used AAA to have it towed to PO Ford. They started to assess it. They claimed the assessor found over $10k needing to be repaired. Third party warrantee says we did aftermarket work that voids the warranty. But we have paperwork showing $30k of aftermarket add ons by the original owner that were existing at time of purchase. We did NO changes. All oil changes and routine maintenance were by PO Ford. A week after submitting that documentation, they are claiming they have to submit further photos to the third party warrantee.... but it should be approved. So we have been without a very expensive vehicle for almost a month with repeated denials for a loaner, all because THEY didn't fully document upgrades on a vehicle they sold. Thank goodness hubby kept all the documentation from the original owner!! Long story short, PO Ford needs to buck up and honor their service warrantees. Edit. It's been over a month now. Supposedly the third party warrantee has now approved the repairs, including a known Ford recall (oil pan drip pan?) so we may have the truck back by the end of TWO MONTHS so it's drivable, and then will have to bring it back in to get further work done because parts won't be available first another extended period. So that means 2 months of not having a vehicle, at over $800/month payments , because PO Ford partners with a third party warrantee program that won't cover what they agreed to pay for for months? And multiple times refused a convenience vehicle? So much for the salmon season, so glad we bought a boat to fish using this fancy truck! What type of attorney do we want for this?

My daughter purchased a nice Ford Flex from Vlist. A year and 11K miles later, the rear brakes were…read moremaking a grinding noise. Although she bought the car without a warranty, we went back and told them the problem. We knew that Vlist had their repair shop service the rear brakes before they put it up for sale - and they remembered that. They called their repair shop - Hall-N-Sons - which is located next door. They sent a man to pickup the car within minutes and shortly after said a part had failed and they would honor their repair job on warranty - no charge. They had completed the brake repair with all new parts within hours, and the folks at Vlist were delighted to have helped out. The Vlist brothers are car guys- they live, breathe and collect them and they know nice cars. If you're looking for a nice car - give them a look.

Just purchased a unicorn (Honda Element 4WD manual transmission) and the experience could not have…read morebeen better. Great communication from the staff during my many phone calls. So when I drove 3 hours south to look/purchase the car I felt 100% comfortable with my decision. Helpful, Honest, friendly and family owned. If you despise the car buying experience, call Van at Dick Vlist Motors, he breaks the car salesmen mold. Two thumbs up!

I previously wrote a 5-star review about the sales dept. The service dept. rates the same 5-star…read morereview. Our son has taken the car he bought through the sales dept. to the service dept for the required/recommended maintenance and told me how friendly they were. He even talked me up to Brent and ME up to Brent. So there was anticipation on both our parts. I was not disappointed and I trust Brent wasn't either. Brent immediately puts you at ease when you're first standing at the counter. I've never experienced such friendliness and confidence at any other auto dealer service desk, and rarely at any auto repair place. David, who sits next to him, is just as friendly. The oil change and vehicle inspection charge was fair and the turnaround time was quick--1 hour. Brent also had entered on my receipt the recommended service for next time and the estimated cost+tax. Oh, they also rotate tires for free on a specified schedule. This saves me from making a separate appointment at Costco where we bought the tires. Another added bonus. In this day of COVID, my son warned me masks aren't worn at the dealership. Well, I wear mine and I'm fully vaxxed and boosted and simply THRIVING with antibodies. So, I'm good. When I got home, I told my son and my wife that Brent and David were so friendly and conversational that it was like I was taking my car to a couple of friends who run an auto repair shop. THESE are the guys we're bringing our vehicle to for servicing from now on. At some future point they'll be servicing the vehicle we bought from the sales dept.

UPDATE: I had to sign documents to waive the extended warranties yet kept my GAP. These additional…read morewarranties cover basically everything normal car insurance covers except KAO charges $6,000 + $3,500 "accessories" for this. However, due to their mistake, I have to wait 6-8 weeks for $9,500 to fall off of my loan with the lender and refinance to lower my note to what it should have initially been. Additionally, I've emailed TWICE about the brake pad warnings popping up on my car when I haven't had it two weeks and my dealer warranty is still 3 months. No one has been responding, so my next move is to show up to the dealership. I will not be changing my review to add stars unless my brakes are fixed or someone compensates me for having them fixed elsewhere. Shop here at your own discretion, but heed my warning...there are far better places to go, especially if you are a woman. __________________ OP: I had an extremely long review written out, but it has since expired so I will come back to re-write this at a later date. Gist: Rayvin is great! Finance added $3,500 in charges for "accessories" (car didn't even come with a spare tire much less accessories) and United Care Care ($6,000 undisclosed) onto my contract without showing me beforehand. I had my son with me, so I was a little preoccupied, but the finance employee breezed over paperwork without disclosing line items. I got home and read through my paperwork far more thoroughly and noticed these charges. Now I am responsible for $9,500 I did not consent to and feel like they straight up f*cked me over simply because I did not have my husband with me and was distracted with my child. Predatory behavior.