Thank you Yana in the Service Department for all your help with assisting us with our new plug-in…read morehybrid. She was very patient with two customers new to the plug-in hybrid world. And we thank her. Also Ron Terry in Sales, big thank you for guiding us through the Toyota App. Again patience and understanding goes such a long way. Also everyone from the front desk, to parts, sales and service were so engaging and helpful to all our questions and needs. We are happy we chose such a wonderful car dealership in Heartland Toyota.

Unprofessional sales process. I requested a standard itemized price breakdown via email before…read morevisiting, but the dealership refused to put anything in writing. They used high-pressure tactics to force an in-person visit instead of sharing clear numbers and then simply stopped responding. If you value price transparency and honest communication, look elsewhere. 0 stars = 0 transparency!

This Dealership has great people on their team and it carries through to Service Department!…read more Steve got me checked in and made sure to communicate if I needed to know something along the way. I got important questions answered and it was so valuable to talk with someone about my vehicle that is knowledgeable and clearly loves where he works. Thank you for a great experience.

For those customers with a lease, beware of the experience towards the last 3 months…read more You will start getting emails from various sales people, telling you that they have buyers interested in your car so to come in to talk about ending the lease early. We did and elected to just turn the car in. This was June and our lease ended in August. We were told to write a check for $275 and the lease was canceled. Imagine our surprise when we received a bill from the leasing company asking for over $700, that the car went to auction, not sold to someone else and the whatever the dealership promised along with the check was between us and them. Now we can't get the sale rep to answer us, Kaydian Fehr. We are so done with this dealership.

I went in today for an oil change and had a great experience! Alex in the Service Department was…read moreprofessional, friendly, courteous, and explained everything in detail. I was just settling in to read my book when Alex came over to tell me they were able to finish early. Nice surprise to hear the checkup revealed all was well with my car and to follow up in 5,000 miles. Yes...I'll be back!

Betrayal. Went in for a routine recall repair after my being…read morea loyal customer for years. They disconnected the car battery during the procedure and when they returned the car to me the GPS , radio, & heating/cooling display no longer worked. When I realized this soon after reclaiming my car, the "service" dept told me too bad and I would need to pay them to replace the entire display unit to the tune of some $300. Very untrustworthy, total lack of integrity, all about them soaking the customer for more $. Bush league betrayal from the only dealer in the county. Words cannot express the utter double-cross I experienced at West Hills KIA.

Chris Strobel was an amazing salesman. I will go back and see him when its time for an upgrade…read more Already giving out his information to friends and family. He worked a lot to make things work for my situation. I appreciate how smoothly everything went after I finally made it. Shane in financing was very quick and explained everything I needed to understand.

Very friendly staff! Go see Dawn when you're ready for your next vehicle. She is very informative…read moreand patient.

Agree with J. B. No…read moreprior experience with West Hills Ford, but their service department, particularly Caitlyn, was communicative throughout the recall repair process, and was able to get me a rental when I needed it most. Their shop got the job done quicker than expected, so no complaints there either.

DO NOT buy from West Hills Ford. They sold me a defective…read morenew Ford Transit. When I asked for help, General Manager Clayton Crittenden refused to help and sent me to Ford. Terrible customer service. No support after the sale. I do not recommend this dealership

Joel Lansangan!!!(!Sales)And David Gandel (GM) Of West Hills Honda...Remember those names when you…read morevisit West Hills Honda !! Hands down the best sales person ever to work at Haselwood! I have been buying from Haselwood for the past 30 years and never have I Ran into such a great Human in Sales. Makes the Car buying experience Fun not stressful and no pressure! Love this! He is enthusiastic and always making you laugh! and truly wants you to buy the right vehicle. Bought a 2026 Honda Civic Hybrid car!! Amazing car and such great Gas Mileage. Thank you Joel!!! My family and friends will be buying from you all the time. Also The General Manager David Gandel is a great guy! Very honest and upfront! Will always return your call, and he means it when he says he will take care of you!!! First hand experience on this deal and the Gmc Truck I bought from Joel 2 years ago! I just want you guys reading this to know, that I will be buying from West Hills Honda from Joel Lansangan and General Manager David Gandel for every make of vehicle. Joel can sell any car, truck in the whole West hills Autoplex. And I know The general manager cares about his customers! Huge advantage of going to WEST HILLS HONDA OF BREMERTON! MIKE AMICK

Honda West Hills made my service experience one of the best I've had at a dealership. Megan was…read morehelpful and communicative from the start. The location is really nice and has a great waiting area with refreshments while you wait for your car. They also offer a shuttle service up to 15 miles from the dealership. I felt confident with the services completed and outside of the items under warranty, the price I paid for the out of warranty items were fair.

I had to get oil change and some warranty issues resolved. I received communications via txt and…read morewhen I picked up my vehicle, she showed me future bundle options which I will consider. 5 stars Note, military discount does not apply to bundle deals only à la cart items. One negative is that the business charges 3% for a CC fee (everyone uses CC today for a variety of reasons down to identity theft). When you think of the taxes and the high costs of labor, this can be high. This is why I am debating on returning here to conduct maintenance. I may only use them to perform warranty work. 1 star as the dealership makes plenty of money that they can absorb this fee as many mom and pop stores all over do. This is the cost of doing business and you can tax write it off.

I had an appointment to purchase a truck, and they texted me 20 minutes before I arrived to see…read morewhere I was. Upon arrival, I was told that the truck was just sold. I drove all the way to the dealership from Renton and made this appointment 3 days prior. Why would you wait until I arrive and not inform me that the truck sold prior and not waste my time. Then they pawned me off on 2 other salespeople and showed me much older vehicles then what I wanted - even showing me one that was supposed to be detailed and upon opening the truck it was filthy and needed repairs done which he said I would be responsible for as there would be no warranty.

I found these guys off Carfax and they have been nothing short of amazing on service. I purchased…read moremy car from out of state , Ty was who I personally worked with, hopped on multiple phone calls, over delivered on every small ask I had and made me feel as if I was buying the car in person. It was such a smooth process and honestly every other person from the other departments were top notch as well. I contacted over 15 different dealerships trying to find a specific SUV and none were as friendly, caring, or trustworthy as these guys. They deserve every 5 star review they have and this is coming from someone who's maybe written 5 reviews ever, but I feel compelled too when service is 10/10 like this. Great company. Can't recommend them enough. Ask for TY, he was the man.

I am extremely disappointed with the customer service and lack of communication. I had to call…read moremyself just to find out what was happening with my sister's vehicle--even though I'm her brother and live halfway across the country. It's unacceptable that a mother of three was left without a vehicle for 22 days because of poor communication between departments. Customers deserve timely updates, honest communication, and follow-through. Ariana, please stop making promises that can't be kept and focus on providing the level of service your customers expect and deserve. There is significant room for improvement.

My daughter purchased a nice Ford Flex from Vlist. A year and 11K miles later, the rear brakes were…read moremaking a grinding noise. Although she bought the car without a warranty, we went back and told them the problem. We knew that Vlist had their repair shop service the rear brakes before they put it up for sale - and they remembered that. They called their repair shop - Hall-N-Sons - which is located next door. They sent a man to pickup the car within minutes and shortly after said a part had failed and they would honor their repair job on warranty - no charge. They had completed the brake repair with all new parts within hours, and the folks at Vlist were delighted to have helped out. The Vlist brothers are car guys- they live, breathe and collect them and they know nice cars. If you're looking for a nice car - give them a look.

Just purchased a unicorn (Honda Element 4WD manual transmission) and the experience could not have…read morebeen better. Great communication from the staff during my many phone calls. So when I drove 3 hours south to look/purchase the car I felt 100% comfortable with my decision. Helpful, Honest, friendly and family owned. If you despise the car buying experience, call Van at Dick Vlist Motors, he breaks the car salesmen mold. Two thumbs up!

I previously wrote a 5-star review about the sales dept. The service dept. rates the same 5-star…read morereview. Our son has taken the car he bought through the sales dept. to the service dept for the required/recommended maintenance and told me how friendly they were. He even talked me up to Brent and ME up to Brent. So there was anticipation on both our parts. I was not disappointed and I trust Brent wasn't either. Brent immediately puts you at ease when you're first standing at the counter. I've never experienced such friendliness and confidence at any other auto dealer service desk, and rarely at any auto repair place. David, who sits next to him, is just as friendly. The oil change and vehicle inspection charge was fair and the turnaround time was quick--1 hour. Brent also had entered on my receipt the recommended service for next time and the estimated cost+tax. Oh, they also rotate tires for free on a specified schedule. This saves me from making a separate appointment at Costco where we bought the tires. Another added bonus. In this day of COVID, my son warned me masks aren't worn at the dealership. Well, I wear mine and I'm fully vaxxed and boosted and simply THRIVING with antibodies. So, I'm good. When I got home, I told my son and my wife that Brent and David were so friendly and conversational that it was like I was taking my car to a couple of friends who run an auto repair shop. THESE are the guys we're bringing our vehicle to for servicing from now on. At some future point they'll be servicing the vehicle we bought from the sales dept.

Run don't walk as fast as you can away from this business. Sold my son a car they knew was back and…read morethey refused to fix the problem. He has the car 13 days and it had to toll back to then 5 times. Look at legal to handle this mess. Taking advantage of a young man looking to buy his first car. Again run away from them and pass this along. ET