Came to this location due to the convenience from my house. We came with a party of 5 to see Lion King. With anticipating such a high grossing film, there was not a lot of food ready. We ordered 3 hotdogs, 2 popcorns, candy, and 2 drinks... we did order pretzels with cheese but had to bring them back to get a fresher one. The original dish they gave us was crispy, hard, and clearly just sitting on the warmer. Part of supervision means checking for fresh food, and ensuring it is ready to go for a big film. When I got to my seat, there was 2 seats that had chocolate smeared on them, but we wiped it off with antibacterial wipes. Other than that, I like this this theater, and never have issues with it. The employees seem like they are just checking the block, and not really excited or motivated to be there. read more

Great Prices; I really I want to check out that IMAX Theatre; looks awesome. Concessions were pretty good. Seats were nice - but, they were really weird. I felt overall safe in the theatre. We would probably come back again; However - I have been to some nicer theaters. read more

New seats are electric so you can hear whenever anyone makes adjustments during the film. It fucking sucks. I'd rather go to Regal where they have better projectors and more or less silent reclining seats. Want to support local businesses but the local Regal is just a better theater overall. Although Regal is known for having rats, so be wary of that. I'll take a few silent rats over some loud annoying seats tho read more

Decent clean theatre with large screens. Digital projection, but it looks like they're using 2K projectors so you get the screen door effect (visible pixels) up close. Close to the airport so you can occasionally hear planes taking off. Imax theatre had better sound but resolution still looks like 2K and isn't worth the markup (it's a "Liemax," by the way). Popcorn isn't great but the coffee is excellent and sometimes they have girl scouts selling cookies. Big plus: they don't overload you with trailers like the AMC chains (last time I went to an AMC there were THIRTY MINUTES of trailers). read more

Expensive tickets, food is not great and overpriced.. however we've had a good experience with the staff, it's always clean and fun place to see a movie read more

I have been bringing my family to see movies at Penn Cinema in Lititz for the past 10 years and have always had a great experience but what took place this last weekend exceeded expectations for any business. My 15 year old son was watching a movie and inadvertently had his Apple Air Pods slip out of his pants and he left them in the theater. Due to the cost ($170) it took him 2 days to tell me what happened. I called Penn Cinema and asked if anyone found them and was told by the manager, Kiersten, that they had them in the office. The employees that were cleaning the theater found and turned them in to the manager. Now I know why this business has always provided an outstanding environment to attend movies; it is because of the honesty and integrity of the management and staff, and is a reflection of the ownership. read more

Very Disappointing. Previews were obnoxiously loud. During the movie where you expected it to blow up feel the bass you got nothing. The seat were tight together and fandango was incorrect about recliner seats. I paid 17.50 a ticket for a shitty time. When i got there the tickets didn't print our right. The popcorn was cold and the staff was rude and ignorant. They didn't even have collectors cups. When you go to the non imax version its fine no problems. But I'm just mad that I paid 60 bucks for pirates and got a lousy experience. Wish I could get tickets refunded or two free tickets. read more

Drove 40 minutes to see Rifftrax Live encore with my son tonight, and were told the show was cancelled. Will go to the theater in Lebanon from now on--wish we'd gone there tonight! SO DISAPPOINTED. Won't go to Penn Cinema again, will recommend friends go elsewhere to see Rifftrax Live, also. read more

I don't go often, but Penn Cinema is MUCH IMPROVED. I love the remodel, and enjoy the reclining chairs. I still think movie tickets are a little expensive, but that is every movie theatre. I'm glad we have Penn Cinema right here. read more

Horrible customer service! Left my wallet in the theater & refused "re-entry due to "policy." "We'll have to see if someone turns it in." I even asked the manager to accompany me as it was left on my seat...(not as though I had to search every row!) Ridiculous - won't patronize venues with such horrid customer relations who don't value their customers. Extremely disappointed. read more

I'm so disappointed in the customer service here! We had tickets to a 3:45 show when I got sick. My mom called to exchange for a 4:30 show. They couldn't do this over the phone (which is ridiculous), so she drove 15 minutes to the theater to exchange. By the time she got there (she left as soon as she got off the phone), the 4:30 show was sold out, and they tried to charge her more expensive prices because the next available showing was after the matinee times! I've never had a bad experience here before, so I'm very disappointed. read more

Penn cinema is exactly what Lancaster needed. Anyone who's had to go to Regal on a regular basis understands why this place is such a godsend. And the fact that its an INDEPENDENTLY owned theatre makes it all the better. The lineup here shows that the owner actually cares about what they're showing. Don't let some of the other reviews on here discourage you. This is the best place to see a movie in the area. read more

It is a shame Penn Cinema ruined a great program by going to luxury seating and reducing the capacity for each movie. My wife and I were regular movie goers, popping into Penn Cinema at least once every month. With the reduced seating available, and the need to reserve a seat, we no longer do this. We have shown up 20 minutes before a show to learn only front row seats were available. (Theater seating capacity is way down from before) No thank you. We refuse to pay the $1.50 added fee, to purchase tickets in advance online. Thanks to Penn Cinema, we have gone from attending 20 movies per year, to perhaps 4 a year. We now wait for Redbox or HBO. read more

I was given a gift card for $25 as a Christmas present from my daughter. When I attempted to use it I was informed there was no amount left on the card. I was then informed after 18 months the card begins to lose $2 a month until it is empty. Nowhere did I find this policy posted or can I find it on their web site. We also were never informed when I purchased other gift cards. There is no number on the gift card to call in order to verify the amount on the card. Extremely disappointed with their policy and will think twice before returning. read more

Had a great experience here. As always feel like movie prices are a bit extreme, but I had a fun experience last night. John 3:30

This place is has no clue how to run a business!!!!! They put new seats in, so the can compete with regal. Haha now you have NO leg room and if the person in front of you leans back they will hit your knees!!!! You have more room on air plane then this place!!!! GO TO REGAL!!!!!!!!!!!!!!!!!!!!!!! read more

I love this theater but am so upset with the macho men that can't sit beside each other. They have to leave one seat in between them so that the rest of us can't find seats together for awesome premiers like Star Wars. We have to sit in the first 3 rows (which are meant to take your money and leave you with a terrible headache and vertigo because you're too close to the screen. These seats shouldn't exist. I'd rather the tickets were sold out than pay the money and be tortured. Someone from the theater should be making these people move together at least. Well make it a point to come earlier read more

Not the cleanest of theaters in the area and that's not saying much since most of the theaters in the area are disgustingly dirty and sticky. If you want comfortable chairs and don't mind the city check out the new chairs at the Regal they're sweet and lean back is plenty of room still won't speak to the stickiness or the dirt. Expensive, very expensive to see a movie give me a break, a $10 movie and they don't even have tickets to give you a free one after 6 or 7 or even a bag of popcorn after 8. They're cheap bastards. read more

I've been to a bunch of theaters and this place is always clean with great audio. Theater seating is great and comfortable. I look forward to when Penn is able to bring in a restaurant in the IMAX building. read more

Lots of options for different movies, comfy seating, reasonably nice staff. HOWever the bathrooms were filthy. Trash everywhere, dirty floors; one toilet was flushing ceaselessly, wasting hundreds of gallons of water. Lost 2 stars for that. read more

This is an amazing theater that shows every mainstream release out. It is new, clean, large, well organized, and easy to find. I was and am really impressed. read more

Penn Cinema is very clean, stadium seating, and they show some great 3D films. Also next door in the big IMAX theater which is also worth checking out. I've been to Penn Cinema countless times and never had a bad experience. It's usually packed during new releases so buy your tickets ahead of time. read more

This is a tremendous movie theater, but we haven't been in years because there's no closed caption. Please, please, please offer this for those of us who are too hard of hearing for other methods. Until then, it's the Regal! read more

I really do enjoy this theater. Its generally clean, no sticky floors like some nasty places i've been in the past. Very compfortable seating, semi good leg room for thos tall folks out there, like me(I'm 6'1)... Its only a few years old so its still in really good shape. They do midnight releases for big movies, and they are getting an IMAX theater buit for November's release of Harry Potter. Thats pretty hardcore to me!...I def recommend this place. read more

The best movie theater around, hands down. Plenty of screens means they can have a wide selection of movies, or more screens for the blockbuster hits. read more

A great theater and on par with Regal. They sometimes have exclusive showings to some pretty big movies. In this case it was for Florence Foster Jenkins. They have crystal clear picture with a curved screen for a great viewing experience. The seats are very comfortable with ample elbow and leg room. The concession counter has a decent variety and they have those all in one soda machines to make whatever you like. A good place for sure. read more

Best movie theater in Lancaster County! It has IMAX!!! They even pop their own popcorn! We just saw "The Hobbit" - Part 1 in IMAX 3D! It will knock your sox off! read more

Fantastic theater, big clear screens, clean chairs and facilities, nice employees. Tickets are resonably priced at $11 for adults (as of July 2015). The place is never over packed so buying tickets prior the screenings is okay! They also offer summer movies for kids at $3 a ticket, these movies are little older (ex. Big Hero 6) but still a great deal. read more

This is a great place to catch a movie. Very clean and not one of the big chains/corporate theaters. Took my son to see Zootopia here and we had great seats and easy parking. much better than the theatre in Lancaster. worth the extra drive. Popcorn was exceptional too! read more

It's still very new, the service is great, and the theaters are comfortable, clean, and spacious. I've never had a problem going here.

One of the best theaters in the Lancaster area, lots of parking, a small arcade, clean bathrooms, decent theater food collection, and is pretty up to date. Also the imax is right next to it if you want to get the most out of your movie experience. All around a pretty solid theater with lots of selection. read more

The location is great, the staff friendly, but why do the ads and previews need to be so loud? I usually take ear plugs to use before the main movie. Please tone it down!!!! read more

I've lived in Lancaster for over 8 years now and I have to say that Penn Cinema is the best theater in the county. I never go to Regal anymore if I can help it because the service there is terrible, not to mention thier theaters aren't very clean. With that being said Penn Cinema is completely the opposite. I really don't know why people are complaning so much about the concessions at Penn Cinema. No one is twisting your arm to buy popcorn or candy if it's too much money for you. I mean lets face it ALL theaters consessions are overpriced, BUT Penn Cinema is still cheaper than Regal. I have friends who've gone to Regal recently and each size popcorn is a couple dollars more then Penn Cinema, plus it's much saltier too. I go to the movies for the movie. When I go, I expect to get good service, a nice clean theater and comfortable seating for the price of my ticket. You definitely get all three things when you go to Penn Cinema. I've never had a bad experience. New movie goers of Penn Cinema will not be disappointed I guarentee! read more

I've been to Penn Cinema many many times and still enjoy it so much the seating is great and for the movies that just come out they put those in the big theaters and the movies that have been out for a while they put in the smaller theaters. The snacks are great and the popcorn is also very good!! It might be a little over priced ($10 for an adult regular ticket and $16 for the IMAX) but it is worth it! read more

Best movie experience we ever had! We were camping in Gap PA. to pickup a puppy and left the camp ground to watch a movie. WOW! Awesome seats, very clean and the best part it was in the middle of nowhere. Drive through the cornfields and BAM! a huge, modern movie complex! It was awesome. read more

Their theaters are good, I like going for IMAX when it's in 3D. However they're less great for fixing problems. I bought tickets for a movie wanting to see it in 3D, but they listed it as "IMAX Experience" they didn't differentiate whether the movie was 2D or 3D. I go and the movie is in 2D, meaning I paid extra for a movie with no real difference. I emailed them and the guy said "We've changed it on the site." but never does anything more. It's garbage to sit there and acknowledge there's ambiguity on the site but make no attempt to fix it for people affected by poor information. Make sure you know what you're getting before you buy tickets, because otherwise they'll just stick it to you, even though it's their fault. read more

Best movie theater in the Lancaster area. Dozens of screens so there's always a movie you can get into. Has all the newest movies playing on multiple screens. Most seats are quite comfortable. The IMAX is unparalleled for quality, whether seating, picture, or sound. I don't watch a movie anywhere else in this area. read more

Website says $16.50 for IMAX shows and they charge $17.50. That's false advertising!

Penn Cinema is my go-to movie theater. To start, it's location is convenient. Just 5 minutes from my house. The facility is very clean and well kept. The seats in the theater are amazingly comfortable since the renovations, and there is a large assortment of snacks to purchase before a movie. The only downfall, for me personally, is the price of tickets. They skyrocketed to $11.50 recently, and I believe this is way too much for a one-time movie showing. However, comparatively, the price is right on track with other nearby theaters such as Regal. I recommend Penn Cinema over Regal. read more

I go to Penn Cinema quite often. I went there Sunday, August 14th, to see the 2 PM showing of "Lights Out", which was advertised as late as 10:30 AM for that time. When I got there around 1:30 PM, I was told the first show was cancelled, and the next show was at 4:15. The girl never even apologized to me, even after I told her it was still advertised as such at 10:30 in the morning. Needless to say, I enjoyed the movie at Regal. Great seats, reclining, comfortable, roomy. read more