I had a MOHS procedure done at the end of November 2023. My experience was wonderful. They got me in quickly, explained everything that could happen, made me feel very relaxed and the doc did an amazing job getting all of my Basel cell carcinoma and stitching me up. I should be good to go! Thank you Penn State Dermatology and to the folks scheduling these appointments, for your hard work, your clinical approach to the work and to your kindness. read more

I have always been happy with Dermatology and Dr.Miller is my hero for getting me out of many a pickle.But when I was referred to Mohs for a basal cell removal this past Jan. By Dr.Lam n Dr.Green ,thought it would be simple procedure. They did what was needed n I was to see a plastic surgeon for the official closing. But he was called in to the OR in an emergency.Now what ? I had gone home in the meantime ,as I had the start of a bad headache n needed to eat,that's when I got a call from Mohs, saying I should come back and they would close my open wound,not thinking much if it I did.That's when my night mare began as I sat in a chair for approx 3 hrs in sheer pain as my nose was litterly carved in my opinion ,as I was constantly injected with numbing meds n I ended up shivering uncontrollably from it. They stated it was a reaction,not because I was cold. I prayed to get out of that chair ,at the end I mentioned to them ," just because I am 68 doesn't mean I have no pride in my appearance, as I heard ok we understand. I left there with my left eye almost swollen shut n had to drive home myself,thank goodness I did not live far.Not once was I asked or told would need a driver or one to drive me home.Not once was I given options and found out later there are 9 plastic surgeon's there, so what happened to the other 8 ( were they on vacation) I learned those Dr's go for 3 yrs in surgery n a plastic surgeon goes for 12 yrs. I learned my wound was not life threatening n the closing could of waited a day or two for that plastic surgeon, but again was not given that option, I learned that what they did ,I should of been in the OR n under anesthesia period. I learned to ask more questions after this, worse day in my life n been in that much pain was ridiculous. Later I told her ,I wasn't happy about this, she stated well look at this way ,at least we got the cancer my response. Yes at what cost,your not the one to look in a mirror n cry all the time,she had nothing to say then. I was very depressed n pulling myself out slowly ,but again was told ,the feeling in my nose would take 2 months, it is now May n no I still don't ,the sides of my nose yes, the middle NO ! So if you have a wound larger then a pea......see n insist on a ,Plastic Surgeon ,pls !! I will bear these scars the rest of my life n will NEVER,NEVER go back to Moh's !!! read more

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I've been going to Penn State Dermatology for several years, and have been very happy with the service I've received from them. The doctors I've seen are Sarah Ferguson and Dawn Sanzotti; both are very professional, and are pleasant to deal with. Wait times are generally short, and the office staff is helpful. read more

I had an appt scheduled for today (11/16) , they called YESTERDAY to tell me that the Dr wasn't available and I needed to reschedule sfter I had had the initial appt for 2 months! When I called to reschedule, they kept hanging up on me. At one point, I was on hold for over 10 mins, while I was at work! AND then the girl (who was a complete IDIOT) wanted to push it out as far as MARCH! She kept interrupting me, too. She was very rude! Why would I want to push an appt out that far if I've had the appt for over two months already?! She kept giving me dates and times that didn't/wouldn't work. She said Dec 2nd after I told her TWICE that it wouldn't work b/c I'll be out of town. These people need to get their acts together! read more

All they care about is bringing in as many patients as possible, racking up business and money, instead of prioritizing their relationships with patients they already have. Calling them to ask questions about anything is the most impossible thing ever, their system (meaning literally everything about penn state dermatology) is absurdly confusing and unorganized and they don't walk you through anything until you've spent so much time ripping your hair out trying to figure it out yourself that you're then spending 10 minutes on their obnoxiously long recording trying to figure out the right number you need to dial to find help getting your questions answered. To summarize, this business and how it's operated it just outrageously inconveniencing and makes me not wanna work with another dermatologist again. read more

I really have mixed feeling writing this. I like the doctor we see, and overall think it's a nice practice but some aspects just don't jive and haven't in our two visits. Read on. The background: We came to this practice because our pediatrician made the appt. It's an hour from our house so I'm not sure if it's because of insurance or because the patient they are treating is so young. Note to self: need to look into this. Situation: The doctor we see has her name on the door. She wears a coat that says "Dr". Her name is listed on the bill yet both visits she had to "consult" with another doctor - who ultimately was the one to order treatment and make decisions. Considering that according to both doctors the condition is common and not challenging in the least why can't doctor #1 do what doctor #2 does? Why is doctor #2 even necessary? If a "doctor" is a resident would they have their name on the door and need shadowed?!? I'm still trying to figure out exactly what doctor #1's status is! Reason why we are so annoyed by this is timing. This place runs behind to begin with. Both appts have been no less than 1.5 - 2 hours so far + nearly an hour's drive each way. Most of which is waiting in the exam room for either doctor #1 or doctor #2 and waiting on doctor #2 alone is no less than a half hour wait. With a newborn no less. Why don't they just schedule us with doctor #2 in the first place? Check out is also a bit of a challenge. Doctor #1 actually looks at her schedule and tells us the date she would like us to come back than sends us out to check out/scheduling. However she doesn't communicate this with the front staff who even when we tell them she wants us on THIS day either have to: 1) hunt her down to confirm (more wait) or 2) call us back to confirm. At our last visit the patient in front of us also had a problem with this as well as the nursing staff not doing her pre-op paperwork that she claimed they were to do on a prior visit. She was quite vocal about it that's how I know so much. I actually feel bad for the front staff as it appears that doctors and nurses have their own agendas and don't communicate with the staff who actually need to execute the orders. We also had a problem with medication being prescribed that wasn't covered by insurance and in a formula not easily available. It took some time, and many phone calls to the insurance company, pharmacist and doctor's office to come up with a solution but ultimately was handled. Moral of story: plan ahead - you will be here awhile and don't take your frustrations out on the front staff because clearly the problem is with the back! read more

A year ago I went to the dermatologist here after calling and being assured by the staff that it was COVERED after a $40 copayment (which I paid). I just found out they sent me to collections for $110 for the appointment. I was there for 15 minutes and got prescribed an $8 antibiotic cream. $150, really? Penn State sucks and so does their medical center. read more

Sarah Hurst was the assistant that made the most positive impact on me, during my procedure. Sure, the doc was awesome for their use of a knife, but Sarah had all of the bedside manner. She made a difficult experience very pleasant. Sarah was very engaging, reassuring, and had a terrific sense of humor. Well done, Sarah! read more

I have used Penn State Dermatology for 15 years, and during that time have been through many Dermatologists as they frequently come and go, most staying a few years and moving on. Many years ago, they had an EXCELLENT Dr. at the Hershey Medical Ctr., but he moved on to a private practice. Since they have a lot of residents and up and coming professionals, I think this is a "stepping stone" for many. That said, the head Dermatologist at the Nyes Rd. Harrisburg is very arrogant, cold and distant. I told them I'd never want to see him again. Then, the "new" doctor I was assigned to in Hershey was very, nice, outgoing and friendly. However, she did not give me the respect of telling me what was wrong with a particular place on my skin. She said, "Oh, you've got angry skin. Angry skin!" And went on as if nothing was wrong. I tried to stop her to ask more questions but she was bouncing all over the place trying to be real friendly and just blew it off. Later, on my medical overview they send you, I see I have a diagnosis. News to me. I went back and she gave me a cream that didn't work. I went back and without asking if I was allergic to steroids gave me an Rx for a strong cream w/ steroids. Once I received it and read the data sheet, I realized I couldn't use it. She also is the physician for another person I know who told me, "She is easily distracted. I went in for a skin check, and she found something that she wanted to study and talk about, which is good, but she got so side tracked by that issue she never finished the skin check." Basically, I am fed up with this practice, gave it 15 years as I am not a frequent visitor to that department, but today I am looking through reviews in order to find a new Dermatologist that is caring and has a good bedside manner. I see from other posts, I'm not alone in this experience. This is my first Yelp review, thanks for reading. read more