Dear Service Manager,…read more I am writing to formally express my frustration and disappointment regarding the service I received from the service department at Monken's Automotive. I brought my vehicle in for repair on March 20th because it was having issues shifting properly and struggling to accelerate. My father is currently on hospice, so having reliable transportation is extremely important for me right now so that I can travel to see him during this difficult time. Last week I received a call from your service department informing me that my vehicle was finished and ready for pickup. However, the moment I put the vehicle in drive, it immediately began jerking, struggling to move, and failing to shift correctly -- the exact same issue I originally brought it in to have repaired. I immediately returned to the service department and asked if anyone had actually test-driven my vehicle before calling me to pick it up. Ethan informed me that the vehicle did not have enough gas for a test drive. However, the vehicle still had approximately 40 miles of fuel remaining. Regardless, anyone moving the car from the service area to the parking lot should have been able to recognize that the transmission was not shifting properly. Despite the repair not resolving the issue, I was still charged $900. As of today, I am still without a properly functioning vehicle during an extremely difficult time in my life when I need it most. This situation is unacceptable. I trusted your service department to properly diagnose and repair my vehicle. Instead, I was charged a significant amount of money and given back a vehicle with the same unresolved problem. I am respectfully requesting that management review this situation immediately and provide a resolution. At this point, I believe it is reasonable to request either a proper repair at no additional cost or reimbursement for the $900 charge, given that the original issue was not resolved. I would appreciate someone contacting me as soon as possible to discuss how this situation will be corrected. Sincerely, Angelica Garcia

I worked with JJ on trading in and purchasing a vehicle. From the initial availability to…read morediscussing extended warranty and financing, he was a pleasure all the way around. Stayed in communication, never pressured me into a sale and was very transparent. Just a really personable guy that wants to see you get into the right vehicle. It can be an intimidating and overwhelming process to purchase a new vehicles these days and I walked out of several larger dealerships in the area before I found JJ and the entire Monken staff. I can't recommend them enough. JJ, CJ, and Bob were all absolutely fantastic!

My name is Chris, I was recently sold a lemon car a 2020 jeep wrangler Rubicon of March 31 2026…read more This car is not even 30 days old, I've been dumping coolant in the engine everyday non stop, I had a check engine light come on the dash. So, I decided to go get it checked out. I took it to holzhauer and had them check the problem, they told me that they wasn't going to do anything about it cause "it's a used vehicle you know what you got." This place doesn't do anything to help a person when they know about a cars problem. Cause im pretty sure a dealership wouldn't just buy a car off of trade-in without knowing what's wrong with it. I haven't even made my first payment yet and they will not do anything for me. I'm writing this hoping a person will see this that is interested in a new vehicle and just save their money and not deal with this place! All my money that I saved up for a down payment on a car is literally gone, and now I can't even use my 20 day old vehicle. So please, if you read this and show interest, take your money elsewhere to save you the trouble. If I could give this place zero stars then I would!

I recently contacted Holzhauer Motorsports after seeing a trailer on their website and worked with…read morea salesperson named Nic. I live 725 miles away and have never visited or set foot in this dealership, but I was seriously interested in the trailer and even provided my credit card information for a $500 deposit to show good faith. After thinking it over, I decided not to purchase the trailer because I was concerned about my ability to safely get in and out of it. I am a disabled veteran with a severe spinal cord injury, so accessibility is extremely important for me. When I informed Nic that I needed to cancel the purchase, he told me that I would not be getting my deposit back -- even though I never visited the dealership, signed a purchase agreement, buyer's order, deposit agreement, or any document stating the deposit was non-refundable. There was also no discussion whatsoever about the refund policy of the deposit in the event I decided not to proceed with the purchase. This experience was extremely disappointing and unprofessional. Keeping any person's deposit with no signed documents and no disclosure of a refund policy is unacceptable. I cannot recommend this dealership based on how this situation was handled. I have also registered formal complaints with the following: * Illinois Attorney General's Consumer Protection Division * Federal Trade Commission (FTC) * Better Business Bureau I would be happy to update my review if and when the dealership refunds my deposit.

Monken Nissan has been great to work with. The sales department was friendly and enthusiastic,…read moremaking it a very pleasant experience. Had a glitch in my vehicle and contacted service. They were very helpful and was able to get me in quickly and were able to fix my issue with no problems. I highly recommend this dealership for any vehicle purchase and service.

Bought a "nice" used vehicle with relatively low miles from them and have had nothing but…read moreelectrical and mechanical issues since. Have only had the vehicle a few months. Repairs have already cost upwards of 40% of what I bought it for ($18k). Nice folks, but be cautious of the product.

The service department went above and beyond for us . We stopped here to charge our car , had some…read moreissues and they were very kind and helped us ! We would have been stranded 1000+ miles from home had they not been so caring . Great job guys !

Purchased a car there today. We had priced a 2011 Traverse at another dealer - 20000 miles for…read moreabout 25k. Went to Meier and Eric Stiegman assisted us. He was able to get us into a BRAND NEW Traverse for that same price after finding us several rebates available to us. Mr. Rueter in the finance department was also awesome and made sure to get us the best interest rate he could find for us. We were there for several hours while these gentlemen worked their magic and I can say that everyone we encountered was friendly and seemed genuinely happy to be working for the company. I highly recommend you check out Meier if you're in the area looking for a car. Eric Stiegman is a fantastic salesman and he and Mr. Rueter will do what they can to get you into the car you want at a price you can handle.

Very shady business practices and over charge on high mileage junk if you don't have 3 to 4…read morethousand to put down you get put in what they wanna put you in and will not work with you when my mother was sick I was late on one payment and he repo the car stay away and save your money shop somewhere else

these guys got me in, did the deal and I was out less than an hour. Nice. Ukrainians. My peopleread more

They did a great job on my brake lines and were three times cheaper than what I was quoted at…read moreDobbs! Highly recommend them!

Great car dealership. Bought a car and was out in 5 minutes. Best experience ever! Could not be…read morehappier with my new car!

Honestly, I don't usually leave reviews, but this place deserves it. I've been to a few dealerships…read moreover the years, and this was by far one of the best experiences I've had. You can tell right away that they've built a solid reputation -- everyone was welcoming, professional, and actually seemed to care. Mike (the owner) and Kenny (on the sales team) were both awesome to work with. No pushy sales tactics, no rushing -- just genuine, helpful people who really took the time to make sure I was comfortable and informed. The whole process felt easy and straightforward, which is saying a lot when it comes to buying a car. It's just one of those places where you feel like you're in good hands. I'd definitely come back and recommend them to anyone looking for a dealership they can actually trust.

Thank you, thank you, THANK YOU to the team at Max Dye for such an enjoyable car buying experience!…read moreChad was so responsive to all of my email questions about the car I found on cars.com. He was able to offer us a deal that made it entirely worth driving the 2 hours from St. Charles to Salem to meet the team and see the car in person. We walked away with a car at a price that we felt confident was fair. And the car is PERFECT! Max, Mike, Dan, and Kenny, thank you for everything. I've never seen such teamwork at a dealership before and was thrilled to have THE Max Dye help with our tags! WOW! And Mike, you went ABOVE AND BEYOND. Cleaning out our kiddos' disgusting car seats so that they were nice and fresh for our new car was AMAZING! So grateful and IMPRESSED by the service at Max Dye. We will be back!

We had a trailer brake issue which affected our truck while we were on the road. Phil the service…read moremanager and his team diagnosed the problem and quickly fixed it. We greatly appreciate their work and commitment to getting us back on the road! Highly recommend this dealership.

Friendly faces, helpful staff, great inventory and deals. Just a half hour from home.read more

My car broke down while driving along I57. Firestone was the only mechanic open on Sunday. They…read morewere able to get me in immediately. The repair was very involved and they recommended seeing a dealer mechanic. I would need to wait until the next day to tow my car. Chris said I could keep the car inside overnight as I had a trailer hitch with my luggage on it. He pointed out the nearby restaurants while I waited for a ride and also pointed me to a nearby ATM. Amazing service. Great dude! Thanks Firestone!

I will recommend Firestone I went there to get a couple tires put on my vehicle and I got a very…read moregood quote on some very decent tires the service was friendly and I really didn't have to wait as long as I thought I would and I would definitely be back to see Chris