Review of Service: 2015 Toyota Prius Hybrid Repair…read more ​Rating: 1/5 Stars ​This review outlines a highly unsatisfactory experience involving multiple attempts to resolve a recurring issue with our 2015 Toyota Prius Hybrid, resulting in significant cost and an ultimately undrivable vehicle. ​Initial Service & Failure: Our vehicle was brought to Starr's with a confirmed diagnosis (from a Toyota dealership and a second independent shop) requiring a replacement of the electric water pump (EWP). After this repair was completed, the core problem--a recurring hybrid system alert forcing the car to shut down--returned almost immediately. This demonstrated the initial repair, despite being based on external diagnosis, failed to resolve the root cause of the vehicle's functional failure. ​Second Service & Misdiagnosis: During a subsequent tow back to Starr's, the small accessory battery was unintentionally depleted. The shop diagnosed the issue as a faulty battery, charging us $700 for a replacement, yet failing to address the fundamental hybrid system alert that necessitated the tow. The owner later stated that replacing the battery would have "permanently erased existing codes," a claim that raises significant professional and technical concerns regarding the shop's understanding of modern vehicle computer diagnostics and permanent fault storage. ​Conclusion: After two service attempts and substantial expenditure, the car still exhibits the exact same critical hybrid system failure and is currently undrivable. We caution prospective customers that our experience indicates a lack of capability to properly diagnose and resolve complex hybrid vehicle systems, leading to costly and unsuccessful repairs.

They are fast with their diagnostics and the repairs at a fair price, I will definitely go back…read morethere for repairs on my other three vehicles when needed

This shop said it would be $600 to replace a single wheel bearing (the cost of labor was $400 on…read morethis piece) and an additional $500 to change the rear break pads and rotor. also they don't close at five. I attempted to pickup my car at 4:50 due to the pricing (and my only ride just got off work) and got told off saying they were closed. overall just go to a place that knows how to set up their times correctly.

Got every aspect of professional service. I personally expect to encounter the following traits…read morewhen I know I'm going to spend money. Honesty, knowledgeable, experienced polite staff, fair prices and above all clear concise communication. We agreed to having a large amount of work performed. Mark is a class act. His estimate was on the money. Before he started turning a wrench he verified with me what they actually found. We agreed to proceed with the repairs so the vehicle would be safe, dependable and a pleasure to operate. Do not pass this repair shop next time service is needed from a simple oil change to a complete and complex engine rebuild. Just bottom line. These are good people.

Friendly and honest. They won't just keep tacking on charges and extra things. Best of all: they…read morewant to get done as fast as they can. It's a no frills sort of place but who cares so long as they fix it and fix it right? They could have screwed me over big time but they didn't. They helped me out and were more concerned with getting me back on the road instead of bleeding me for more and more money. They've taken over a location that has had a transmission shop in it for decades but are completely new. I had my car back in no time... and exactly when they told me I would have it.

Our family was on a road trip from California to Florida when our truck suddenly started idling…read morerough on the way to our next stop. We were incredibly fortunate to find Gerald Henson Automotive. Larry and his team worked tirelessly to diagnose and repair the problem so we could safely get back on the road. From the moment we arrived, they treated us with kindness and professionalism. Their communication was outstanding, they kept us informed every step of the way, explained everything clearly, and made what could have been a very stressful situation much easier. Not only are they extremely knowledgeable, but their prices were also very fair and honest. It's hard to find a shop you can truly trust, especially when you're traveling far from home, and Gerald Henson Automotive exceeded every expectation. We are beyond grateful for Larry and his team. If you're looking for friendly service, expert mechanics, honest pricing, and people who genuinely care about their customers, this is the place to go. I would recommend Gerald Henson Automotive 100% without hesitation. Thank you for getting our family safely back on the road! -The Garcia's

Took my F150 in for a grinding noise. They quickly diagnosed the issue and fixed it for a…read morereasonable price.

Free waters and coffee for paying customers. Restrooms clean and in working order. Staff brought…read moreout and extra chair for me to sit in while I wait, that was very thoughtful and nice. Knocking a star off because there are cheaper options for an oil change for my car. A newer model (2024) and I paid around $100* for an oil and filter change (plus labor) at this location.

Brought my Nissan Sentra with CVT transmission issues here for a full diagnostic. I clearly put in…read morewriting that I wanted both ECM & TCM codes read and transmission fluid pressure sensor data pulled. Instead, I was charged $125 for what felt like a basic OBD scan (same P0846 code I had already gotten for free at O'Reilly Auto Parts). I called for an update and the call was disconnected, would not be shocked if they hung up on me since I was very firm on the he call. They had told me they would call me back, but never did. No way should they have needed to keep my car overnight; I dropped it off in the morning and was told I'd get an estimate later that day, yet I only got the same vague "you need a new transmission" answer the next day. They quoted $4k-$6k for a replacement CVT without providing the live data, freeze-frame data, or proof I requested. I was shown a jar of dark fluid with metal debris, but there was no confirmation it was from my car. Overall, I left feeling underwhelmed to put it mildly. This was more about selling a transmission replacement than giving me the thorough CVT diagnostic I paid for. I would not recommend this shop.

Stephen and his staff at Hirst Transmission were honest, compassionate and incredibly helpful in a…read morevery stressful situation!! We were going home to New Orleans from our vacation in Florida when our Nissan went from 70mph to 20mph on the interstate by Pensacola. Thank goodness we were near an exit. Unbelievably we ran into one of Hirst's mechanics at the gas station and he took us over to the shop. Stephen did the diagnostics right away, it wasn't something we could afford to fix at the moment and we did not feel comfortable trying to drive it to Nola. He was so kind to let us leave our car on his lot and also helped us arrange a rent a car and a great auto transport company to get our car home! Stephen and his staff really cared about what was best for us and helping us get on our way safely!

I was having some very hard shifts on my Ford Ranger. I considered parting out vehicle. Stephen, at…read moreHirst, did a transmission check for free. He told me that there was some other problems that should be explored first that may solve my problem. That is Honesty and customer service at its best. I will use Hirst if I ever need transmission work and tell everyone that needs transmission work to shuck the worry and go to Hirst Transmission.

GREAT Customer Service !!!! These guys know what they are doing !!!!…read more I HIGHLY RECOMMEND !!!!!

Positive: honored the work done and warranty…read more Negative: used cheap non OEM parts the first time that lasted less than 6 months. Also, I asked them to look at the front hubs and lockers on my 4x4 truck. It's been one week, and the hubs are humming badly while I'm on a family trip. Guess I'll have to bring it to a shop that knows 4x4 trucks and gets the job done right the first time and not the third.

I cannot thank Matt at Sandy Sansing enough for what he did for me during a very difficult time in…read moremy life. When I truly needed help, he stepped up in a way that very few people would have. He sold me a vehicle that I feel incredibly lucky to have, especially when most others wouldn't have been nearly as helpful, receptive, or understanding of my situation. From start to finish, Matt was open, efficient, and professional -- but what really stood out was his positive attitude. He handled everything with a genuine smile and a great personality that made a stressful situation feel manageable. I never once felt judged or brushed off. Instead, I felt supported and valued. If you're looking for someone who truly cares and goes the extra mile, Matt is that person. I'm beyond grateful for his help and highly recommend working with him.

These guys are wonderful. Honest & extremely helpful every step of the way. Mazda makes great…read morevehicles, this is known. Yet when something goes wrong and it jeopardizes one's livelihood..... it can be devastating. Having a compassionate team to guide you through the process makes such a difference! Thank you Tyler & your whole team!!!