Service is great! Called to get a quote for tires and was able to schedule an appointment online with many times available. Service tracker is also provided which is helpful time-wise! read more

Easy appointment set up! Great customer service! The front desk associate was very helpful and knowledgeable about all the questions I had!! I would definitely use pep Boys again based on my experience! Thank you!! read more

The two ladies who were behind the desk were awesome. Got me taking care of quick, fast, and in a hurry.

Dawn, the store manager is was extremely helpful and kind. The service received was efficient and professional. Thank you, Dawn! read more

Donna was great and got us in and out as fast as she and the team could. We had unfortunate luck on our trip, but thank goodness for the in-stock tires and expert care! We are grateful for the excellent service and value! read more

I went to this location because I had a dead battery and they said that they were able to fix it. When I got there the employee at the desk told me to turn off my car, and I ended up waiting several hours without being told what the price would be. I knew it would be more expensive going here because of labor cost but I was not expecting to pay nearly 50% more for a car battery than what is advertised at many other locations in the Charleston area. I was stuck since they had told me to turn off my car and forced to accept getting ripped off. I spoke with a customer service rep who told me that their batteries are special which is why they are more expensive than everywhere else. I recommend going anywhere else. if you have to go here get pricing written down before handing over the keys. read more

This is my second 5 star review of this place and it's another one that highlights the customer service. Simply ask for Sheena and watch the magic happen. I called with a question about past service, and she immediately invited in for the free rotation I forgot came with my previous tire purchase, and while I was there added an oil change. Flawless and in and out quickly. Don't hesitate to visit this location! read more

i had 4 tires installed,afterwords tire sensor light up on dash,went back,manager determined sensor was damaged,then said technician claimed it was already on when I came in,told me to take it to Toyota dealership,dealership quoted $300 to fix,called pep boys manager,she got rude no solution found,no return calls,I've turned to corporate office calls,no returned call either.....this shop/business takes no responsibility for damages..... read more

Went in for a wheel alignment got told it would be 130 plus 20$ because I had a 2020 . After my check up got told my tire were off a little bit to the left not even much I said ok let's get it aligned. Paid 175$ . I drove off the lot and my truck was still going to the left. read more

One of the managers was extremely rude and condescending, and not just to me. It was as if the customer was burdening them by showing up. It's a shame because I really enjoyed my experience in the past. Please don't take your car here. read more

After another local tire company closer to my home failed to call me back (after a trip through their oversees-based call center), I stuck with tried and true Pep Boys and was in and out in 90 minutes with a great price and no drama. The two ladies at the counter were very knowledgeable and really helpful, too! read more

They take too long to repair your car, a friend of mine had her car towed to Pep Boys 3 days ago and they still haven't finished it yet

I'm very thankful for the prompt and honest service from Pep Boys. I brought my flat tire to a Costco appointment, but the wait was still 90 min. I called Pep Boys and they were able to get me in and assess the problem. The puncture could not be repaired due to its location- it would be unsafe. They could have plugged it or sold me a new tire, and I would not have known better. Instead they reminded me of my warranty and recommended I bring the tire back to Costco for a replacement. Although, I was still stuck temporarily, as I await my next appointment, I was not ripped off. I was treated with respect and kindness. read more

Oil change. Put in all the info for my vehicle and scheduled an oil change. Got there after a pain to get there and they said oh we don't do Audis. They went on to say they dont do most European vehicles because the oil levels are confirmed on the vehicles instrument panel not a dipstick. Of course they asked me all sorts of info about,the,vehicle they now say they couldn't service! No attempt to even use the vehicles level indicator just "see you later" . read more

Made an Appointment online for 3pm. Got there at 2:50pm and heckled in but was told they couldn't get to my car for atleast an hr. So an hr later yep they started on my car, then another 45mins later it was done. They claimed you get a tire rotation with any oil change. Guess they thought I wasn't waiting for my car because they must use the quietest air compressor I have ever heard! I was around the corner and watched them, they never did the tires but put on my receipt they did it. As I sat there listening to everyone call in with problems the front desk would just say drop your car off tomorrow we close at 6pm but all the tech leave at 5pm. The place over all is just dirty. Who ever owns this place needs an overhaul. Explains why it's the cheapest oil changes out there. They also have a $3 supply fee added into your bill. read more

See all

Dawn was totally awesome. A welcomed change to the leadership at store 38. Despite not having enough staff, she ran the show like a true professional. Customer service is her super power! read more

Replaced all my tires, but didn't do a pre inspection because they claimed there was a lot of new guys, wheel bearings are shot so they just put new rubber on the road that's just going to get eaten up. thanks newbies read more

Sunday, June 9, 2024 I had two flat tires. One was replaced by my spare. I had the car towed to Pep Boys. I approached the receptionist about getting two tires. She didn't greet me at all. I asked her if they could replace my tires. She said No, they didn't have my tires. No offer to order them or anything else. She had a very mean demeanor. I went into the filthy waiting room, sat down and cried because I didn't know what to do next. It was 100 degrees outside and I'm a 77 year old woman that uses a cane to get around. When I got myself together, I walked in front of her desk, I told her she was very mean. She told me that I was mean because she didn't have my tires. I said I wasn't angry, I was disappointed. Some nasty words were said between the two of us. My insurance company called another tow truck. I went outside in the heat rather than sit in that filthy place. read more

They gave me a car inspection.It went well.They did a through and and efficient job.Very nice and friendly.And it was also cheap! Thank you all for your service and God bless read more

I made an online appointment at 4 o'clock to have my tires installed, I arrived at this shop with the ladies upfront to tell me they don't have time to do it because they already have a 4 o'clock appointment in the bay with only one person installing tires. I've dealt with other Pep Boys in the past and I've had no issue. However, this one I would definitely not come to you again. read more

Aaron and Dawn were amazing! we had some problems with the oil filter on our trip down to charleston and stopped by to see if they could help. They immediately stopped what they were doing and helped us get situated with the filter and oil and back on the road! Aaron definitely turned our stressful situation around! read more

Let alone Pep Boys employees lacking empathy, but also they demonstrated rude customer services by disrespectfully responding to our questions from the very first conversation to finally hanging up the phone abruptly in mid-conversation when I asked for his name for the negative attitudes throughout the encounter. Poorly trained or uninformed representatives miscommunicated with us frequently during our brief encounter (store was closed before the advertised business hours, told to pick up the vehicle, but when I got there, I was told too soon to pick up, etc. Miscommunication between the employees about my request on specifics of inspection and also about the exact inspection results, in addition, they couldn't find my key upon completion of service). Sadly, lack of resolution on my end as to what's wrong with the vehicle after all the work and money I spent. I question their professionalism and integrity and I would not recommend them for your car issues. read more

They will tell you one thing to try to get you to authorize service & then come back and tell you its not possible after keeping your car for a FULL day & over night and Dawn the service manager is the worst she started going on me literally mouthing off simply because I questioned what was promised to me. read more

I can't thank Dawn and Michael at Pep Boys, Savannah Hwy, West Ashley, enough for rescuing me and my wheelchair van today. They were kind, thorough and informative! I highly recommend them for your auto needs!! read more

I came here to get a tire repaired (thanks Charleston roads). I called ahead to make sure my car could be taken care of that day, as I was leaving town the next morning. They said it could be so I dropped it off. I received a text message that said I could follow along with the service which seemed cool, however by the end of the day, my car still hadn't been assigned to a technician. I gave them a call and was put on hold for a long time while they tried to figure out what happened. Apparently whoever I gave my car too dropped the ball. They quickly told me a ridiculous price and said none of my tires were under warranty. I know for a fact 2 of them are since I added it at their location but they seem not to have a record of that. They also said they wouldn't be able to finish my car until the following day. While this place is walking distance from my house which makes it convenient, after this experience, I won't be back. read more

Pep Boys - Auto Repair Near Me - Charleston, South Carolina

I went in last week for oil change and tire rotation. I'm currently borrowing a friends vehicle and as it turned out, the tires were dry rotted and needed replaced. They ordered them on Saturday and the new tires were in by following Monday. I would honestly return here for the customer service I received. I was new, but felt like I was treated like a regular or dare I say--friend. The guys at the desk were very friendly to me and even cut up with me some. I am someone who will return to places because I like the people that work there and this is definitely somewhere that I'll return to in the future. read more

Service and in particular, Brian the mgr, was horrible. Lost our key fob then said we put keys in wrong drop slot...kidding me WTF?! Showed up at 1000 on Thu after dropping previous Sat. Obviously tire never got replaced. We went to breakfast 4 mins away in order to give them time to find fob. Call received at 1150 that fob was found. Your car will be ready between 3-4. 3+ more hours instead of getting a call that they found the fob and are pulling it in immediately, ready in 30 mins. Worst tire experience ever. Next stop for me, BBB. Thx for your customer service brian...you are not mgmt material. Update 10/13/23: As we drove away after finally getting the tire fixed, Audrey noticed car pulled badly to the right...aka, balance was not done properly on new tire. Adam said bring it in any time & we will take care of it. That was 10/12. She took it in today and chris said "I don't care what adam said. I cant do it until next Wednesday." As she walked out she said worst experience ever and chris replied, "dont ever come back!" I have never posted a Yelp review but I had to in this case. Clearly corporate doesnt care based on generic auto-responses. read more

Replace two Perrelli tires. I got a price for the exact tires on their web site. Called Savanah Highway store and they said they would honor the price . I screen shotted the installed price from their web site. I went to the store the barely competent salesman Chris looked up the tires on his computer using my Pep Boys screen shot . He was confused and quoted me a price $90.00 more than the quote ! I showed jim the quote again and he said that was the best price he could do ! No offer to check or adjust his price ! Totally un professional and unhelpful . Need any service work ? GO ELSEWHERE. . read more

Pep Boys - Screen shot of quote. - Auto Repair Near Me - Charleston, South Carolina

I'd like to leave a compliment to Dawn the service advisor and Michael the technician I was in town visiting my mom and went to Walmart and my car wouldn't start I was starting to panic because I live in Virginia Dawn was extremely friendly got me right in come to find out it was the master fuse in my car that went bad Michael took good care of my car went home with no problem it was nice to be treated so good at a car repair facility thank you read more

Took my car in on a Saturday morning 10am to have my front tires replaced. Greeted by several very cooperative and helpful salespersons. Chose some suitable tires and was informed a few hours wait time. Not a problem, so I sat around for a couple of hours and went out to have a second look at my car. Upon inspection decided to have one of my front tires saved on the rim as-is to use for a spare, and have my spare tire discarded and use the rim for my second front tire. This is where the problems started; The two helpful salespersons were no longer present and the one that was seemed to have an issue with understanding my request about which rim to use for the second tire. He said sure, but you'll need to pay an extra 20 for another tire mounted and balanced. I attempted to explain to him there was only two tires(the new ones) that had to be mounted and balanced, just use the spare rim instead of the second on the front. He started getting argumentative so I waited a few minutes and tried to explain again, but he insisted on talking to me at the same time I was talking to him and communication was impossible. I canceled the order at that time and having wasted my entire morning, drove off to find another tire store. Bottom line: Seemed like a nice place to do business until the front was turned over to a clerk with 0 communications skills and an ugly attitude. read more

I came in yesterday with a nail in my tire after having a extremely bad couple of days. I was mentally exhausted and I was so stressed about what it would cost me, they ended up not charging me anything to plug both holes in my tires. My bf also used them and they were so fair with pricing. Thank you for making my day a little less stressful, you guys were awesome! read more

Went in due to service light issue, while visiting Charleston. As soon as the gentleman heard me describe the issue, he knew exactly what it was. And with in 5 minutes, I was on my way. No charge and very pleasant. Thank you. read more

Pep Boys Auto Parts & Service on Savannah Highway in West Ashley is a great place to go for all things auto parts and vehicle service. This location is very well managed and operated and they make it easy to find that part you are looking for or fix your vehicle quickly for a good value. The staff here is very friendly and works hard to make sure that you are helped. I have had a really good experience every time I have been here. read more

Pep Boys - Pep Boys Auto Parts & Service - Auto Repair Near Me - Charleston, South Carolina

See all

I had never been to a pep boys before, just seen the commercials all the time. I needed some starter fluid and they were nearby so I stopped in. The selection of products ranged much wider than typical auto parts places I've been and the store was clean and well organized. The moment I walked in the door I was offered assistance and she knew exactly where to find the item I needed. They also do full service repairs and have 4 or 5 bays on the side of the building... good to know. And they offer free wifi so bring your laptop and get your car worked on. read more

Pep Boys - Auto Repair Near Me - Charleston, South Carolina

Went in for a low beam bulb change. Waited 20 minutes to be seen because the cashier could not speak due to losing her voice and had to write everything on paper. Upon giving her my info she told me it would cost $100 for labor to replace a headlight bulb which I already had the bulb in hand. Ridiculous! Never going back here read more

If you go here to get an oil change, make sure you watch them. There oil change service is suppose to include tire rotation. Well needless to say they didn't rotate my tires even though I asked to make sure it was going to be done. The mechanic had to my car back on the lift and rotate the tires. He was pissy about having to do this. The front desk girl Sarah ended up discounting my oil change by 50%. My thing is, if I wasn't paying attention they would have gotten away with not rotating the tire. Not good for business read more

I scheduled the day before my appointment to get all 4 tires replaced. I was also able to schedule online which made things so much easier! I brought my car in the morning and it was ready to go a few hours later! Quick and friendly service! Definitely 5 star worthy! They were great! read more

I had lost hope for this company given the customer service at the Rivers Avenue location, being they were very unprofessional. Decided to give this location a go seeing as they're close to my work. Well I'm glad I did! I had the pleasure of talking with "Jason" at the service desk and told him what was going on and about my unpleasant visit with their other location and that I simply needed help installing some bulbs I bought for my headlights. We walked to my car and he changed out my bulbs in what didn't even seem 5 minutes! Not to mention I was 10 minutes early for my appointment! Top notch customer service here! Highly recommend if you have any automotive needs or questions! Thanks again Jason! read more

By far - best auto mechanic in West Ashley with 2 master technicians - they helped me so fast and with fair pricing after I was taken advantage of via charges and stolen parts from my vehicle at 2 different local shops. I cannot say enough about the customer care, friendliness, honestly and integrity, care and professional demeanor and service. They are my new shop for all the time I will live here. The corporate office is foolish not to throw some paint on that shop. Really foolish. They are that outstanding. I drive a foreign vehicle to boot. All my thanks to them! read more

I actually love these guys. I'm a pepboys rewards member so I get great deals. Yes, it takes a while to get my car serviced, but that's normal. They have a small little customer lounge with coffee and a tv. The guys are always super nice and helpful for me and my car is always serviced properly and if anything else is wrong with it, they let me know and ask if I'd like it fixed before charging me. I prefer coming here but SCHEDULE YOUR APPOINTMENT ONLINE. It's easier and you dont have the hastle of scheduling- all of the availability is listed. The only reason I gave 4 stars is the wait time. read more