I earlier posted a review about having to wait for 3 hours while the service department did nothing, well, after they replaced the brakes on the car, the noise the new brakes made was / is horrible. We were no longer in the same area, so went to another Pep Boys to get the problem solved. The service response was much better in Sarasota, but the conclusion was that they found no problem with the brakes. However, more than 6 weeks after the original service, the brakes still sound much like a dying cat. They said it was normal for the first few days, but 6 weeks? and I have been a car owner for over 40 years, and the sound they are making is NOT NORMAL. I stick with my original rating of 1 Star, but only because I can't give them 0. read more

Went the website I could have spent my time better pissing on my feet and telling myself it's raining only thing to come out of that was I was registered for the spam mail read more

I had been going to this Pep Boys for several years, but will never return and will be contacting the better business bureau next. Brought my car in for play in the steering wheel, they said it was the steering box and would be about $450 - $500, I told them I would bring it back in several weeks for repair, when I did they said they no longer had the original estimate, got a phone call that the whole steering column would have to be replaced and a new alignment at $2000 !!! I asked them how this could be so much different than the first quote, they said they had an expert tech look at this time, I asked who looked at it the first time then. Told them I was on my way to pick up the car and went straight to Firestone - $194 and the car is steering great! just a worn bushing in the steering wheel ! read more

On the enterprise rental a nail was through the tire. Pep boys not only was going to fix it, they said it really needed to be replaced. They were able to get authorization from Enterprise to replace the tire... no cost to me! Yippee for Roy and Jeff at Pep Boys! read more

For such a well known establishment as Pep Boys, they should really check their employees for customer service skills and professionalism before hiring them. I have tried to get service multiple times at this location and it seems to be the same outcome every time. I will not post any names but there is a bald, fat and short gentleman with a tan and a scruffy van dyke style beard that has the worst customer service skills and it seems that if a customer comes in and is not going to spend more than a couple hundred dollars, he will just tell you to go try another shop down the road or will just tell you that it will be a long time before receiving service. Same outcome the five times I have tried getting service from this location. Stay away, at least until they have changed some of the the employees. read more

While getting routine service from your Cagan's Crossing, Clermont, Fl location I was told by Jeff that the mechanic advised him that I had a leaky right rear strut. But it was not a 911 for this service. That we may want to figure it for our next time in. I had some factory recall work done at the dealer and asked them to check the strut while they had the car up. I was informed that everything was fine and there was no sign of a leak. I was a steady costumer for all most 6 years getting my service done as the book stated. LOST ME on this one !!! I'll NEVER go back. read more

Scam artists! Put my life and the lives of my family at risk! Tried to upsell, lied about issues, and other employees ratted out the managers for misleading and poor salesmanship. Corporate was contacted and auto services Suddenly became free read more

I made an appointment a week in advance to have service completed on my van, then 30 minutes before the appointment receive a call saying they overbooked and to call to reschedule. read more

Very helpful staff. Jeff explained things very well, even for somebody without car knowledge.

I've been bringing both my car & my wife's car here with no issues. Edwin & Roy always take great care of us. No problems & the guys are always really nice. I've read some of the other reviews about taking a long time to get service done...I always figured a busy shop is a good shop. We usually drop off our cars & the guys call us when they are done. read more

The Sunrise Plaza location is full of liars and scam artists. Do NOT go in there. They refused to provide an authorization form for work to be completed and started unauthorized work on my car. They tried to charge me over $2k to get my car back for work that I never signed for. (My car KBB value is $400). After taking to another mechanic, he found all my OEM parts were replaced with aftermarket parts and work charged on Pep Boys receipt was not even done to the vehicle. Scott the manager is a thief and has no shame in stealing from customers by unethical means. I would not recommend them to work on a bicycle let alone a vehicle. read more

Came in with a screw in a tire and they were unable to seal the tire because the tire was too damaged. They did not charge me which was very nice. The service was prompt and professional. read more

The price was more than i could pay. That said, the customer service was amazing. Scott and Jeff made it possible for us to leave our cars in the parking lot. In addition, they gave us a 50% discount and told us about all the coupons and discounts that were available to customers. If/ when we get the money to fix our car, we will go back read more

I have been going to this store since pep boys took it over. I have found them to be extremely professional and courteous. I recommend them to my friends and family. They have a really well done rewards program. Every time I need brakes or an oil change done I receive discounts in the mail. Thanks to all at pep boys store #1417 read more

If you go here your going to get ripped off, I called and asked for and alignment asked how much "89.99" which isn't the proble, then I asked about how long and with a pause and stutter, the man on the phone, stated it depends on what's wrong and inspecting this and that, stating other potential problems, the only reason I called them is because they are one of the only places around. The last pep boy's I tried, did the same thing as the other reviewer, stating that my rotors could not be turned upon visual inspection, I guess these guys can measure within Thousand of an inch "micrometer". I will never try a pep boys again, I'm not saying that they're not good ones out there, but this one is definitely not one of them! read more

New on Yelp so I'm trying to give everyone their fair share. Pepboys has a pretty good crew at the Clermont location by Cagans Crossing. I was talking with one of the counter guys and had a question, a technician was walking though and answered it for me in detail. Very nice experience. I will be returning! read more

Claimed they couldn't fix as it was a dealer fix...took it to a dealer told it wasn't just a dealer fix. I had no issues they didn't charge me cause they couldn't do anything for it. The counter guys were nice and I will continue to support a pep boys but for only small repairs. read more

Scam artist pt 2. About two weeks ago I decided to get a wheel alignment with pepboys it turn out to be a disaster not only was the service horrible I was scamed and completely taking advantage of since I didnt know anything about cars. I waited two hours for the job to be done and at that time I was the only one at the store. I got a second opinion it turned out I had suspension issues you would think a store like pepboys that supposedly are professionals at what they do would had told me that complete ripoff dont let the name fool you I will never take my car into this location ever again. read more

We had to stop for a small emergency fix on a trip down i4. They were able to fix it immediately and were very fair and honest. Best experience I've ever had in a car shop, I'd suggest this location to everybody. Thank you!! read more

If I could give negative stars I would. I have the same problem as most people here. Online quote was a great price. Get to the store and oh I am sorry we don't honor online deals. Was told it was a 3rd party company doing there online service and they can't honor the price. Than they quote me a price for 350 more. Than I tell them no thank you after the 15 dollar diagnostic test to tell them the same thing I did. And than I get my car to another shop and my check engine light is on. 3 different coded problems all from apparent sabotage. I called a mobile mechanic and he fixed my car in the pep boys parking lot for over a hundred dollars cheaper than they could with a 3 year warenty . If you are one of the blessed 10 people who got treated right here thank your lucky stars. Everyone run. Run as fast as you can. read more

I dialed the 352-536-1177 number and no one is answering...I guess I will take my car elsewhere for an oil change and tune-up.

Incredibly nice to out of town folks. I didn't have this same experience from the Pep Boys in Celebration. They helped me out and took care of me like they cared. Other reviews differ from this but I personally had a great experience with Jeff. read more

The service is excellent here, and the store manager, Scott really "goes the extra mile". A person can go here for honest service, and not the "up-sell". read more

This has always been my go to place. Edwin is so pleasant to speak with, always happy and smiling. Today was no different, came in for service and was done while I waited. Quickly! I have been a customer for over 5 Years now and will continue to be. Thank you PepBoys read more