I used to take all of our cars here in the past but stopped after a bad experience with a previous manager (who is no longer there). Brought my wife's car here Saturday for what I expected was a bad wheel bearing on driver side. Chris (manager) and David (mechanic) took good care of the issue. Did a thorough check the car and my initial diagnosis was correct. Appointment was at 8:00 and I was out of there by 11:00. Reasonable price for repair. I'd go back based on this experience. read more

Terrible customer service, they give you an attitude. Really slow service too I waited around 3 hours for my service to be done. Never going again read more

I've been going to the PEP Boys shop on Highway 6N for quite some time. I have always received excellent service. Recently I had issues with a really bad tire. Oscar and Jacob were able to fix it in a matter of minutes and now the tire runs smoothly thanks to them. I highly recommend this location. read more

Love this pep boys entire environment. Oscar & the rest of the boys are definitely a team. Positive vibes while getting an oil change & tire replacement, you can't beat that in today's atmosphere. Walk in feeling down, leave out feeling back like yourself. Very professional & quality work. Doing business with this Pep Boys location is definitely valuable & worth it. Thank you Oscar for always being professional & prompt with your work. read more

Horrible customer service! Made an appointment online only to find out it will take 3 hours for an oil change! Lucy had very poor customer service! How do you just schedule 1 tech for Oil changes? But yet walk outside and there are 3 techs smoking & chatting it up while people are waiting for a service!! VERY POOR CUSTOMER SERVICE- YALL NEED TO DO BETTER! read more

Pep Boys - Techs standing around smoking & talking - Auto Repair Near Me - Houston, Texas

Great customer svc with Oscar. Helped me as soon as I walked through the door. Explained everything and gave me a great deal.

Horrible customer service ! You walk in there is no one at the front desk. But I called before and he said it was no wait but I still had to wait 2.5 hours just to get a tire change read more

Engine was overheating, they charge me $45 for a "courtesy" evaluation, then quote me $2200 for the "necessary" radiator fan assembly & thermostat replacements. Luckily I sought a second opinion and Oregon Automotive identified the thermostat was the only issue so $312 and 2hrs later they had me taken care of. Thank goodness I never went back to this place! Apparently They'll look to force as much work as they can into a job necessary or not. read more

Issac was very helpful and took care of our issue fast! Really cheap price to fix our tire.

Tires not aired, even tho specifically asked. Oil Change reminder not reset on car. Sticker placed in window next to previous sticker. Drove around to get air in my tires, kid aired them go 40, not 32/33 psi. Had to have him remove air from my tires. Advertised price on website $34.99, was initially quoted for a full synthetic for $70+. No regard to the fact that I said I had a synthetic blend which is a semi synthetic, apparently the kid didn't know thats one in the same. Still ended up paying about $48 and some change for my oil change. I'll stick with a ford dealership. Its actually cheaper with their special. read more

Made an appointment for 11am , arrived 15 minutes early . I was told there were three cars ahead of my and one was for four new tires which would take time. I was Advised the wait time it would be Hour and a half based in the workload of the three customers who came in before me . So I asked, why make an appointment, they said absolutely nothing as guy with the tire install was standing there listening in . Remember this is just an oil change.... Next thing you know , all four of my my tires were removed and on the ground and they are telling and trying to show me that my brakes are bad . It's part of thier courtesy vehicle inspection that I did not ask for. Remember, I just wanted an oil change with an appointment . Short story , the real Pep boys business model is first in , last out. That is ok, if they do not take appointments. So bottom line is appointments at Pep boys is they mean nothing at worst and misleading the customer at best. They know that and acknowledge that today. So the question is, Why should I trust them with other work? And the joke of the day? Be sure to make another appointment! read more

Oscar not only provided great customer service but was also solved the issue very quickly . One of the best mechanics I've ever seen .

My car battery died today and I contacted AutoZone and spoke with Jesus who was so kind to help me research the last battery I purchased and then to install it within 10 minutes of my arrival! He was so kind and helpful and I was very pleased with the service at this AutoZone! My battery was under warranty, so there wasn't even a charge!!!! read more

I was scheduled for an appointment at 10:00 Sunday morning for an alignment when I made that appointment Saturday evening I made it there at 9:40 7 and was told that I could not be seen until 5:00 p.m. or come back Monday because I had three other cars in front of me or just continue to call read more

no Cadillacs. don't bring your Cadillac for service. paid couple thousands to fix ac. the compressor failed before 3 months. 2 weeks in it took 15 miles of driving to work. then it went out completely. I addressed the issue when it started. it's 4 years later and I still have the same compressor and what ever these unskilled "technicians" parts and labor. they said they are not able to take the check engine light off. solution take your vehicle to the dealership or Learn a lesson that takes time and money I have to spend 5-7 thousand all together. read more

Service here is always hit or miss. I really hate that. Arrived at 8am for an oil change. Was told, "Sorry ma'am, I won't have anywhere here for an oil change till 9". ?????? Umm, maybe I'm being unreasonable but I would expect an automotive service center to be able to perform oil changes from open to close. Particularly a chain. And don't tell me about setting a damn appointment. It's an oil change, not a doctor's visit. I need convenience. Ah well...off to a competitor. read more

Pep Boys - Lies they tell! - Auto Repair Near Me - Houston, Texas

SCAM ARTISTS went to get my A/C checked out and the guy said my hoses were leaking, I took it to two other places and neither of them said my hoses were leaking. Tried to charge me $1200 to fix my a/c. HONEST AUTO CARE is doing repairs for $700 and was one of the places who said my hoses didn't need to be replaced. Tried to talk to the manager about it and he said what he saw on his screen is not what I was telling him... like come on. You have no idea what your employee said to me. Her told me my hoses were leaking and to fix everything it'd be $1200. Didn't explain the estimate, didn't look over my car with me. Waste of time and money. Do yourself a favor and go down the street to honest auto care, free diagnosis, fair pricing and they don't give you the run around like pep-boys. read more

Great service by this crew when I got a flat tire at the HWY 6 and 529 intersection. They were efficient and friendly. read more

Would have given this shop a 1 star but the great customer service offset the all the inconveniences. I came here for a tire repair 2 and a half weeks ago. They didn't have the specific tire for my car so it needed to be ordered. The delivery was supposed to take 2 business days yet I am here still after all this time and many phone calls. The service manager, Jason, did a nice job dealing with the hiccups. Along the way my dad's car also got a few nails in it and it was repaired for free. All as the result of debris from our flooded and under recovery neighborhood. The price was reasonable and actual repair work was done fairly fast. read more

My drive shaft completely broke while driving. Thank God I was able to cost in a safe place. I have a Pep boys card and called their wrecker service. I waited an hour, got picked up and towed to Pep boys in Copperfield. Brian took care of me. This was on a Friday afternoon. I also have an extended warranty. So come Saturday the next day, Brian was able to make magic happen and found the only drive shaft left in the city. My truck was ready that day at 4p. Brian delt with my warranty company and I only paid $98. Brian went above and beyond and took care of everything reliving the stress of possibly not having my truck for a week. Ive been coming to this Pep Boys for over about 15 years and never had a problem. Thank you Pep Boys! And thank you Brian!!! read more

I've been here four times, but I don't think I'll return after my last visit. Prices are fairly inexpensive and service is on the slow side (45 minutes for an oil change, with no one ahead of me). They push their "go online and make an appointment" all the time, so I was very disappointed when they refused to honor an appointment I'd made last Saturday. They were behind, they had computer issues, etc....bottom line, my "appointment" would be delayed three hours. This is not the sort of service I have come to expect from Pep Boys, and there is plenty of competition for my auto servicing dollars nearby in the Copperfield area. read more

Courteous on phone when setting appointment. I was 2nd when I arrived. Only getting oil change and tires checked. It's been 2 plus hours, walked to lowes and back. Still not done. Have a lot of time or someone pick you up. Positive is that they have a huge walk in auto part store plus some other stuff. read more

Pep Boys - My truck with hood still open and two employees hanging out in front. - Auto Repair Near Me - Houston, Texas

You "did not recommend" a review from a customer who is definitely speaking my language - is it because you just don't want Pep Boys to have bad reviews? I have been to this location many times - set an appointment and then was told after waiting quite some time that there were no techs available who would be able to help me - but usually, they are not the ones initiating the check back- I am having to go ask how much longer I will have to wait - after waiting about 45 minutes or so - Our family has spent hundreds at pep boys on tires, repairs, batteries, etc. - sorry - no more read more

Came here for the first time because they had a good deal for a wheel alignment. Dropped off the car on a Monday evening and it was estimated to be ready within 2 hours because they were a little busy. So I left and ran other errands. About a couple of hours laters, I got a call notifying me that my car was ready as promised. Came back to pick up my car, and it seems to be running smoothly. My only annoyance was that I was charged like an extra $20 for "shop fees," which was never mentioned beforehand, on top of what I was expected to pay. Overall, I was pretty satisfied with my experience. The guys there were very helpful and courteous. They were able to answer all of my questions. I will most likely be back for future services. read more

Dirty waiting area: sticky chairs, disgusting rug, and flies. Took my fleet vehicle here for a tire repair! Had an appointment. Waited for 2.5 hours! Never updated on the status, I had to go ask "how much longer"? My car was done, and no one said anything! I told them I would be waiting, it's on my paperwork "customer waiting", and I was the ONLY customer in the waiting area! The clerk's response "oh, we just got back from lunch". So unprofessional! First and last service at Pep Boys for me! Save yourself the irritation! read more

I have been dealing with Pep Boys since I was a boy. After moving to Texas, I was not sure where to get my vehicles serviced. That is when I found this Pep Boys at the intersection of Highway 6 and 529. The manager at that time was Jason, and he treated me very well. Eventually, Jason moved to the Pasadena location and Brian took over as Manager and Jacob as assistant manager. They have always treated me very professionally with a personal touch that keeps me going back. Earlier this year, the AC system on one of my vehicles and it needed some major work, and while that was in the shop waiting on some parts to be delivered, I began to have a transmission challenge with my other one. Brian said they could not do the work there, but he was very professional and referred me to a reputable transmission shop. Then, Brian and Jacob arranged it so that I could pick up my first vehicle (sans AC), so I could at least have something to drive while the transmission on the other was being repaired. Last month I needed a bolt-on exhaust system put on one of my vehicles and Jacob was able to work it out so it...they look and sound great. Yesterday, I was trying to put some step bars on the truck, but the bolts were too tight for me to remove. Today Brian and Jacob took care of assisting me and now I have some nice shiny bars installed. We get all our oil changes done there, along with other automotive work. I highly recommend this Pep Boys location and will continue to go back and see them for any work I need done. Thank you Brian and Jacob! read more

Came in around 11am. Told them this was my first time and I have never been here . I gave the service desk my phone number and he kept asking if my name was Jessica. I'm like no I never been here. So he added the information but I don't know why he needed to see my ID. He also spelled my email wrong when I was saying out loud to him. He paused when I was spelling it. I was spelling it right. He told me that the service would be done in 5 mins! I didn't even believe him. I was like okay? Total estimate time was 46 minutes. My miles was 97,000 estimated after the oil change he said I have to come back when it's 100,000. I have to come back for an oil change after 3k? No way. read more

Every time I come here I wait at least two hours for an oil change even when you make an appointment! They never offer a discount to compensate for your time or say sorry about your wait! I will not be coming back. read more

I had a very good experience at this location. My car engine keeps dying after I changed battery, I brought my car to this location and William, the mechanic, was really good in trouble shooting and explaining what it is the issue. As woman I always worry car repair places are tying to take an advantage with me but not here. I felt very comfortable as he explaining the issue and he actually saved money a bit. Walter at the checkout counter is very helpful and attentive. I will always bring my car to this location. read more

This place has the worst service ever, i got a flat tire on my way back home from work and i live 45 min away, so i put the backup tire and I started to look tire place near me, then it was 5:30 pm they close at 8pm and i walk in explain my situation to the receptionist and the said his technician was already book for the evening that he sorry..... imagine my face.... thats why this place has 3 stars and i ended expending 180$ at firestone 0.6 miles away from that place!! Good job! read more

Ive gotten my oil changed at pep boys for the last few years and was always told that the oil change comes with complimentary tire rotation and air. I took my car in for an oil change and rotation today. I asked the gentlemen working to make sure my tires get rotated and to put air in the tires. I got a call 30 minutes later saying I needed my a new battery, two new back tires, new windshield wipers, new brakes, and new air filter. I just got my car inspected 2 months ago, had my windshield wipers replaced and also gotten a brand new battery 2 WEEKS ago. So of course I said no to all the extra things they wanted to fix outside the oil change. Once I picked up my car I went to discount tire to let them check the two tires pep boys said was bad. They told me it looked like the tires had not been rotated for a very very long time.. meaning not one of the times I had got my oil changed the last year had the tires been rotated like pep boys said. So now have to replace two back tires that have zero trend and the front tires are fine. As for the battery.. I took it to auto zone to have it checked and they said it was 100% charged, the voltage was good, and the battery was fine. So another $230 pep boys wanted me to spend for no reason. Do not trust pep boys, after all the years I've been a customer. Will not be going back read more

I work at Firestone so I know a little bit about cars. However I bring my car to pep boys because I have prepaid maintenance plan from when I purchased my vehicle. The first time I came to this pep boys no one told me any information about my vehicle. I had to ask the condition of it. Which then I found out my tires were very low on tread. The next few times I went back, the technicians did not know how to reset my oil light and did not change the sticker out like I had asked before hand (because they did not do it the previous time). After that I went during my lunch break for an oil change and they told me I would be the next one in. An hour and a half goes by and I check to see the status and they had not even brought my car in yet. Later to find out they have one technician working in the back. I would not have minded if I would have been told that first thing and I would have came back later. So the second time I come back for the same oil change, I get told the same thing, I'll be the next one in. Another hour passes by and I want to check in so the same thing does not happen. Again my car had not been pulled in. And only when I asked the associate did they get my ticket and take it to the technician and they pulled my car in right away. I understand that they can get busy and backed up. But they should be mindful of people's time. And coming from Firestone where I expect the same service as what I give, this was a terrible experience. I wish I could take my car to my Firestone. But I will be trying other pep boys. read more

Always use these guys and once again they took care of my car. It's great knowing that the same mechanic has been working on my car for years read more

Thank the lord for pep boys!!! I went to Walmart.. 3 hour wait... NTB super long wait. So thank you to Jason the manager and Mujahid for working on the car!!! It was so fast and they even have complementary chargers for your phones! This is the best experience I've had at a car place in a while :) read more

If I could give Zero stars I would. I waited three hours to get brakes looked at....and I had an appointment. Then another hour and a half to replace the brakes they installed at another location just 2 months ago. Apparently ALL Pep Boys suck!! This is just ridiculous. I do NOT recommend them to anyone. They don't deserve hard working people's business. I'm gonna have to find a local mechanic who cares about his clients and keeps scheduled appointments. read more

Since this is a duplicate listing this will be a duplicate post. My car was working when I took it in. No issues. No isues starting. No issues driving. All I wanted was an oil change. Now, something they did means my car is stuck on valet mode and if I drive any faster than 80 mph. After initially saying they could have done that (on one trip) and then giving me the runaround (second trip) the third trip, they basically said it wasn't their fault and I would have to shell out for my key getting reprogrammed. There are several other auto body shops in the area, don't waste your time here. read more

there has been no contact from regional management.i sent tom the manager the estimate from a competing shop ,it seems that this company doesnt care about there shops clearly ripping there customers off .its starting to look like they support it . read more

I came into Pep Boys at 12 Noon on a Wednesday and walked straight up to the service desk. I only needed an oil change but I noticed a manager's special with RainX windshield wipers. Despite knowing I'm being gouged, I opted for the special just to be a good customer and also to resolve my own minor windshield wiper problem. Instantly the rep asks me if I've made an appointment. When I reply no, he flinches and says "We can take care of you." I had planned to drop off my truck and cross over the street to the gym and spend an hour or so getting my lunch workout in. Something told me I wasn't going to be happy when I got back. I walked back over at 1:15pm to find my truck in the same place I left it. When I went in to pay, the same clerk nervously says "Let me check on your vehicle." Realizing they had not touched it and that I'm running late, I opted to cancel the service and drive back to work. Summary: I'm really disappointed that A.) A simple 20 min job couldn't even be started within 80 minutes and B.) that my business as a walk-in customer is disposable to them. I would probably go back if I got shot in the home depot parking lot, just to use the phone. read more

The only reason this is a 4 star review is because of the GM, Jarmi -hope I'm spelling this right. Besides him, I wouldn't even put one star. Besides the issues I encountered here, which I'm not about to begin with, he took the time to personally correct all issues and address any problems. He went above and beyond and with that kind of structure I'm sure this store can succeed with that type of management. read more

I highly recommend this location. We always take our vehicles here. They give exceptional service. They have a very friendly staff. They are much cheaper than any dealership service centers around. They are fair and explain every detail. They have a quick time frame so you are not without your vehicle for long. I would not go anywhere else. read more