I know nothing about cars and I've never had to go to a mechanic by myself. When I got to pep boys I didn't really know what to do but everyone I interacted with was super friendly and helpful. All I said was that I thought one of my break lights was out and left my car in their hands, when I came back like 30 minutes later, they had replaced the bulb(?) and my car was ready to go. It was just incredibly cool how convenient, efficient, friendly, and pleasant my first solo mechanic experience was. I appreciated it! and I will definitely be coming back. read more

Looked into this further. Advanced Auto wouldn't even replace the battery and Autohaus would charge around $100-130. So this price seems reasonable. I should've looked into this further before posting a bad review. Front desk is who I had the most contact with and they were all great to deal with. So in closing - I would replace the battery myself next time, but this price is consistent and cheaper with their competition. read more

Went in for a new car battery and installment. They hadn't put my appointment in the computer however it was still cheaper than I was quoted and took less time than was initially told, overall happy with the service. read more

Steer clear! I had an ABS pump/censor issue with my car and it's intermittent. These dumbies said "you're cars not acting up for us so we have no idea what it is" yeah no s***! I told you it's intermittent! I got so pissed off I left!! read more

I ordered new tires online. They had a sale on Coopers, buy two, get two free. So I ordered the tires on the website and scheduled a n appointment to have them installed. When I got to the store at the appointed time, they had no record of the sale or the appointment. They also didn't have the tires. Their offered me the same deal and price on Uniroyals. They installed the tires and after I left, the low air warning light came on. I went back, and they checked the sensors and said none of them were transmitting. I took it to the Nissan dealer to have it checked, only one was out. It was broken. Obviously done when they changed the tire. Instead of replacing it, they lied about all the stems not communicating. I will not shop Pepboys again. read more

Made an appointment, came in, and they asked me to come back the next day because they overbooked. Took my car in for my appointment at 9 AM and they said it'll be there until 6 PM! They overbook and make it the customers problem! read more

Internet purchase with pick-up in store was as smooth as it gets. The item had a great price, an e-mail alerted me that it was ready, the clerk knew where it was held (so often employees aren't even aware of such programs), the transaction was easy. Two minutes on-line, one minute in-store. Easy . . . read more

I really don't understand the point of making an online reservation. When I showed up for my appointment, I was told that the online appointments don't really mean anything and that it would take about two hours for my oil change. Unbelievable. I go there because it's a lot cheaper than anywhere else, but I guess you get what you pay for... read more

If I could select below one star, I most definitely would. Extremely awful service, nothing is done in a timely manner and even had to bring my car back in after I left here and it became 10 times worse than it was after they "fixed it ". I would highly suggest getting service elsewhere and not wasting your time or money here. read more

Service was absolutely horrible. Went in for an oil change but was not quoted any price or given any paperwork to sign (not even after service was complete). Service manager spoke to me as if I was a complete idiot. Felt like I was taken advantage of, so went back to speak to the store manager who was even worse than the service manager. Essentially asked for a refund and was offered $20 back on a $65 service. Was practically accused of lying with regards to signing paperwork, even though my signature is nowhere to be seen on my carbon copy of the work order. Was completely disrespected by these two employees and will never be using this location again. read more

I had front struts and shocks replaced in January 2011. 6 months and less than 5000 miles later, the strut mounts broke. I returned the car to Pep Boys and they said the part shouldn't have failed and they'd replace the part for free but charged me $80.00 labor for a 20 minute job. I complained to Monroe (strut part manufacturer) who stated that Pep Boys didn't want to participate in their warranty program. I complained to Pep Boys corporate and they stated that it was a local decision. Had I gone to a local independent garage mechanic, they would have replaced the part and picked up the additional labor. No more Pep Boys for me. I found a local mechanic who is $50 an hour cheaper and stands by his work and the products he uses. Pep Boys does not "do everything for less". read more

Had to make a mandatory stop here the other day, because my oil pressure went low unexpectedly and my car was towed here. They took a while to get to me (it was after 7pm and very "busy"). They told me they found no leaks (since I still don't know what caused the low oil pressure, this review may be premature...), and filled the oil ($40). They said that because I was over 1000 miles overdue (4000 miles since last change) for an oil change, that maybe that's why my oil pressure was low. They recommended an oil change. I have run over 1000 miles many times without a problem, and I my maintenance manual says my Toyota Camry really only needs the oil changed every 5000 miles or so, so I'm not buying that. They also suggested that whoever performed the last oil change may not have put enough oil in it or that the engine may be burning oil -- those speculations are more likely, although my Camry has never given me a lick of trouble in the past 7 years. I guess I got what I needed and I made a 4 hour trip home safely, although I didn't bother getting the oil change they suggested. I'm not sure I'd go back here unless I absolutely had to, however. read more

I went into this store on 2/16/2013 in the morning for one replacement tire as I had a flat the previous evening. I was told there one in stock in the size and brand that I requested. I left my vehicle and waited next door at the book store. It was finished in a little over an hour. I checked out and went to leave and noticed that the tire really didn't look that new other than the tread looked ok. My old tires looked newer than the just purchased one did. Anyway I proceeded to leave as I had somewhere I needed to be. But when I drove out of the parking lot I noticed the spare tire mount was rattling. So I turned around, went inside to the service desk to have someone look at it. When the spare tire cover was taken off, there was only one lug nut put back to hold it. So this was making the spare tire wobble from the mount. The Service guy replaced it with an extra lug nut he found as he said he had no more in my size, but it still wiggled a little bit. I left once again. Later this same day I noticed the tire getting a little low. I thought maybe it didn't get enough air when it was replaced, so I had to go to put air in the tire. The very next morning of 2/17/2013 I went out to leave for a breakfast with family and the exact tire that was just replaced the previous day was totally flat!! I phoned Pep Boys right away and was told it was probably just something minor to bring it back in. What a very inconveniencing weekend so far. I managed to get back to the shop. When I went to the service desk I asked to speak to the manager. He actually was behind the counter when I spoke to the service employee. When that employee said someone needed to speak to him, he never even looked up. He just mumbled something to the employee. Finally he acknowledged me standing there. I explained to him the situation and that I didn't understand why this tire didn't look new, but looked used. And the fact that the spare that was returned to the mount was wobbling so much. He got very defensive and not once apologized for any of the inconvenience etc...He just said he would have someone look at it and let me know. I then spent another hour waiting for the verdict. When it was finished, he said THEY had nicked the valve stem and this is what made the tire go flat. It was replaced and the two other lug nuts were replaced that were missing from the spare. Still, no apology or concern. This customer service was totally unacceptable. Although the end result was that my tire was finally fixed, doesn't account for the poor customer service. I wasted a lot of time due to the mistake of Pep Boys and I was treated poorly. I didn't want to even give them one star, but had to in order to post this... read more

Avoid this place for state Inspection they just rip you off and back in into a corner telling you that if you don't do their repairs they will fail you. I was told I needed to replace two bulbs for turn signals because a little bit of the orange paint fell off the bulb it still has a orange cover that blinks orange. They told me it would be 6.99 I said I could change it myself but they told me I couldn't because I would then have to come back to re inspect and pay another Full inspection fee.. To add salt to the wounds they then charged me 9.99 for each bulb replacement which he did the one in front of me and seriously it took 30 seconds. Labor cost should not be $699/hr wouldn't that be nice if we all got paid like that. Then the next problem I need a new tire you would think I have choices nope only one tire to choose from and of course its the most expensive one they have. The only other cheaper tire was $70 which of course Matt and Kyle both tell me it not good and not safe and will not line up the tread pattern so I say well that the one I have to do but oh by the way that's not even an option because its out of stock. Bill the service manager was no help one he was so condescending that it took everything I had to keep my composure. He was extremely rude and arrogant telling me to go shop around their prices are very reasonable. So if you have wads of cash that you don't care about wasting go see Bill Matt and Kyle they will gladly take every penny you have with a smile on their face. Stay away from Fruitville Pike Pep Boys in Pa!!! read more

Had an appointment at 10:00 in the morning for an oil change. Called at 2:30 to see if my car was done (it was not). I was told (shortly) on the phone that they were working on a car and mine would be next and it would take a couple more hours. I called back at 4:30 and it was finally done. Thank goodness I wasn't waiting for my appointment to be done. Went to pick it up and no other customers were there. The guy behind the counter was looking at paperwork for a good 3 minutes before helping me. Having previous experience in retail...my boss would have ripped me a new one if I didn't take care of the customer first. Terrible customer service. They also did not put a sticker on my windshield saying that my oil was changed. That's the last time I'll be having any type of maintenance done on my car at Pep Boys. read more

I also wrote this in a tip but I had an awesome experience today! Special thanks to Gary from servicing for going above and beyond to make my experience positive this morning. He was respectful, professional, and competent. It is very rare to find anyone willing to go the extra mile but he did. Other friendly faces include Gloria and Jim who helped me at checkout. It felt good to be around people who seemed happy at their job :) read more

I was at pep boys twice in 3 days. Great customer service! I ended up having 2 nails in my tires. The guys got my car in and out both times. I was just super impressed with how nice everyone was. Special thank you to Brian and Steve. If I ever have a problem again I will be returning to pep boys! read more

In my experience the auto work here is done promptly and well. I recently had a good experience involving a misunderstanding about a tire rebate where the manager was able to make a fair resolution to the problem. Helpful and friendly. read more

VERY VERY POOR 2hrs 36mins. to change 4 tires. Stopped in to get a quote on tires. Received one on a print out, was told they do not schedule installations first come first served, showed up 15 mins. before opening two days later & was the first in line & was told there was an inspection ahead of me (FIRST COME FIRST SERVED??) took way to much time as stated above & when I went to pay the bill it was $133.78 higher then the quote I just happened to have it with me & they said that the quote was for passenger rated tires P rated (not stated on the quote) but clearly stated on the quote that they where for a extended cab 4x4 pick-up. I had ask for a quote on LT tires LT=light truck not tires for on a car p-rated now they where on the truck & $133-78 more the quoted. I was told to call the manager after 12:00 when he made it to work. So I did (12:03) he claimed he would check & get bake to me the same day.Call him back at 5:00 got absolutely nowhere . NEVER AGAIN PEP BOYS ARE HISTORY. Should have checked their feedback first read more

I have a Mitsubishi Lancer GT and needed some tires...so I decided to get some winter tires. After a little investigation I decided to get the Falken ZE 950 series. I would not have thought of Pep Boys at all but the big dealer in Lancaster pulled a "bait and switch" something about this tire being discontinued so it would cost more....soooo....Erin at Pep Boys service told me they could have them in two hours (on a Sunday afternoon!)...the price was as good as the "other guys" so off I went. I opted not to have an alignment with the tire swap. I was across the street at Barnes & Noble and received a call from the service guy. He noticed some cupping on my rear tires. He assumed they had been on the front when this occurred...he was correct....so yeah I opted for the alignment as well. When it was done about a half hour later, the alignment guy showed me the numbers of where it was and how much he had to adjust it. He was right...it definitely drives better. I have at minimum a new alignment guy for my Lancer....Very pleased with the service and the quality of work. read more

These guys were responsive and helpful when I needed some tire work in a hurry. I called, they answered right away, and when I arrived they took my car right in and got me back on the road quickly. read more

Surprisingly I had a decent experience with this particular Pep Boys. 1.5 year ago, I bought a Bosch car battery. Now it's not holding a charge. I believe it was leaking because the metal plate at the bottom was covered with white crust (battery acid corrosion). I brought it in; told them about the leak. They check it out and had a replacement for me the next day. The checkout was a bit slow, but I can't complain. I have a new replacement battery; hopefully will work properly for the life of the battery. I have to give them decent rating for the good customer service. read more

This is the worst store I've ever been. The staff thinks that they're more knowledgeable than anyone, but they're super incompetent. They do not care about the customer's property since what the heck, they don't own it. They will not follow any instructions whatsoever about special care of your vehicle. Their staff is there just to wait for their pay check, that's it. Waiting area is filthy and their merchandise is overpriced. They will make you wait there for ever, just to make you shop around the store. I know is a franchise and that's probably what the problem is, you're better off dealing with a local mechanic who cares about their customers because it's all about his reputation. I'm sure this store doesn't meet the monthly goals and they just don't care. Bottom line, AVOID THIS STORE. read more

Needed parts for a older jeep, told them what I needed showed up next day they had everything I needed all fit the first time. Person on phone was very helpful and was able to make suggestion on the proper products also checked to make sure I had everything needed for swaps. read more

Sad. These guys need some serious customer service training. I made an appointment online for a quick oil change and tire rotation. I arrived an hour earlier just in case I could get in sooner. When I arrived there was 5 people standing and talking behind the service counter, not working...just standing and talking...and leaning against the counter. A 6th associate was assisting a customer at the register and there was 1 customer in line in front of me. When it was finally my turn, I mentioned I had a 4pm appointment and asked if I could get in sooner. They said it would be at least a 30-40 minute wait and I said I would just come back for my appointment time. I got back there 10 minutes to 4 and the associate told me that it would be at least an hour wait. When I mentioned I had a 4pm apt she and another associate began to discuss and argue that I was just going to have to wait. Apparently my business was inconveniencing them. There slogan says "We do everything for less.". Apparently that includes customer service. read more

I was very disappointed with the customer service. I had scheduled an online appointment for 2pm. I dropped my car off around 1:30. Allan had a very hard time entering my car into their system. I informed him that I wanted them to use Castrol oil because of an engine warranty on my car. I had also written that in the special instructions online. At 3:25 he called me over to have me pay. I paid and asked for paperwork that said they used Castrol oil. He said they used penzoil. They then tried to tell me that my warranty doesn't exist, and that it doesn't matter. He finally said he would change it again and put in Castrol. While I was waiting for my car the second time, one of the techs looked at me and rolled his eyes. While I appreciated that they redid my oil, before I left he told me, in front of many other customers, "next time, be more specific on what kind of oil you want." I again reminded him that I was specific and very clear and walked out. I left around 4pm. I will not be returning here! read more