Called to see if they do drain and fill for trans was surprised when I was told yes. They were certain they could get it done and was given a very fair price. I show up and all I said was I had an appointment and the mechanic said he won't work on my car. I was very confused and rather angry instead of wasting my time driving out all they had to say was "we don't work on transmissions" and that would have been that. read more

I had an issue with my cars ac. I went to two different shops, that priced me at 700$, took my car each time for a week, and brought it back to me with the same exact issue. I let them take it in again (rented a rental car again), but the second I got my car back the issue persisted. At that point I asked for my money back and walked away. When I went to pep boys, they charged me for evaluation, but came back and said it'll only be 300$ and will take a day to fix! I was thrilled. I got my car back and the issue was fixed! However, the second I tried to pull my key out of the switch, the key broke. I got back in, explained I gave them a perfectly working key, I'm incredibly happy with the work, but let's fix this key so we can all walk away feeling happy. The shop manager got crabby and suggested I'm trying to trick or cheat them (not true!) but agreed to pay me back after I fix my key, and so it was! I am writing this review to praise pep boys for fair prices, decent work, and keeping clients happy. It's important to give credit where it's due! read more

My wife and I went in for a flat tire ..they didn't fix it they moved the tire from the back to the front ..with the same screw in the same spot ..because we refused the tire protection that they offered us ...is this is what Pepe boys is about ...ripping off people ... read more

Had a tire pressure light go on. After I added air the light went off but came back on the next day. I took the car to pepboys because I bought the tires there and had road hazard insurance. They insisted it was a sensor. So while I didn't think it was the sensor I agreed to let them replace it and paid. The very next time I drove. The light came back on and pepboys insisted it was a different sensor even though the very day before, that sensor was fine. They wanted me to pay... again. I told them I would take the car somewhere else and I would never take my car to them again because they did not fix it the first time. Also the guy at the front desk is terribly condescending. I am a senior female. Would he have talked that way to a man? I don't think so. I will point out that, yes, I was upset. I think I have a right to be, however, I never once yelled or cursed. read more

I picked up a screw in my tire on my way out of my mechanic's neighborhood, 5 minutes after we had gotten done working on my car. We had just checked all of the tires because I'm going on a road trip tomorrow. Couldn't believe my luck! Called to ask about a patch, and brought it right in. When he was done, Xavier said "you're good, merry Christmas!" A small deed that helped me a lot on my way home for the holidays. Thank you so much! read more

Ordered tires through the Giga Tires web site and had them shipped to Longwood Pep Boys. Everything pre paid in full on the Giga site. Just had to choose an appointment time to have tires installed. Dropped car and waited for phone call to come pick up. David was very friendly and showed me a few things that needed my attention and that should definitely be fixed soon. (Brakes, Struts, Shocks) read more

No clue what they are doing. Three days and still not even looked at my truck. Never answer the phone. Finally after 4 attempts they picked up. Was told we don't have anyone experienced to figure it out Just a total waste of real estate read more

Went and had oil change and new tires for my Jeep Wrangler. Craig was very friendly and helpful. Had to order tires and even installed them a day earlier. Kept me updated all the time. I trust this Pep Boys location. read more

What the hell kind of company allows you to go online and schedule an appointment for a service, entering in the make and model and year of your vehicle... Only to arrive at the appointment and be told they don't offer that service there? Thanks for wasting my time.. Two stars because the gentleman behind the counter was extremely nice about it and helpful, referring me to Transmission World down the road.. read more

They quoted me $4800 to fix my car. Instead I went over to Reubens Tires and got it fixed for $1800!!!!

This location and their service has renewed my faith in auto service locations. The manager and hector are amazing! I watched as they provided exceptional service to every person that walked thru their door. It was refreshing to know that people like this still exist in this industry! read more

I have a third party extended warranty and needed my 2009 civic worked on. The alternator had gone bad and the new management is awesome. Got my car in same day, processed my warranty claim and made the warranty company comply with a same day alternator install. I will definitely be going back and referring anyone who asks. read more

I dropped my wife's truck off for oil change an tire rotation. 11 o'clock appointment I call at 3pm to see if it's ready cuz we have somewhere to be an they tell me another hr or so. 5 hrs to change oil come on.. very unhappy with the service. read more

Pep Boys is always there when we need them. They're always courteous, explain everything thoroughly & always seem to care about us. I don't trust my car in the hands of anyone else but Pep Boys. Stephanie was alone this morning & she maintained her composure & professionalism even when so many people were walking in the front door & phone calls came in non-stop at 8 am when they opened. I will definitely be back again! read more

I am very dissapointed with the service. We had to take our CRV back 4 different times until it was fixed correctly. Took our Sonata in ti have a bushing replaced, oil change and a tune up. The old spark plugs were left under the hood and the passenger side head light wasn`t working, took the car back and was told that the light bulb was burnt out, which was`nt true because I had already replaced the old bulb with a new one. I don`t mind giving the benefit of the doubt and I know mistakes happen but I do not like dishonesty. Needless to say, we will be looking for a new mechanic. read more

This location on 434 and 1792 has restored my faith in humanity. I had a roofing nail in my tire which went completely flat as I drove into their parking lot. They advised me it could not be repaired. Due to the recent increase in tire prices a replacement was not affordable. I asked them to put the spare on till I could afford a new tire. Much to my surprise they put on a really decent used tire and they never charged me a penny. Well done gentlemen! read more

A very very extraordinary customer service. Always provided solutions. Manager over there and an Indian guy i dont remember there names they help me out of the box. I checked there oil change price which was lowest around the area. I highly recommend this place. read more

I have been coming here for quite a while and the other day I noticed the sticker said that they put a non-synthetic oil in my car. I called and asked what had happened. They told me that the gentleman changing the oil marked the wrong oil type. They understood my uneasiness in taking their word for it so they drained and refilled it anyway. Thank you for taking these steps to reassure me that the correct oil is in my car. read more

Great service. They went above and beyond to make sure that my tire was fixed in a timely manner.

Roderick is amazing! Honest, efficient and a great communicator. I would go back to this shop again.

Went to Pep Boys in Longwood for the first time last week. Got a set of 4 tires. The transaction was smooth from start to finish. The 2 managers in the office were great. Would recommend them. read more

I brought my car in because it was leaking oil. They told me my oil pan was basically mutilated because I must have hit something and damaged it. My quote for repairing it was $1,022. An oil pan for my car is less than 80 dollars. They told me the labor was $250 so I couldn't really understand why they quoted me a crazy amount. I ended up taking my car home unfixed and had a friend come fix it for me a few days later. Oil pan in fact was not damaged, it just needed to be resealed. Less than a 100 dollar fix. Don't let this place rip you off :) read more

Had a flat this morning. Took a lyft and my wife called around and they made a priority to make happen between 6-7 before they closed so I had car for tomorrow. Great customer service and was very helpful. read more

I was greeted nicely and my car was pulled in by my appt time. I had a slow leak in my rear passenger tire which they assessed and fixed quickly. They told me I was good to go, and happily my tire pressure light is off. I would definitely recommend them and return to them for other services. read more

Really good people! Helped fix tire on my truck when it was late and I was on the way home. Very helpful, competent, knowledgable. Doof choice read more

Love this place! Always quick, courteous and accurate with estimate! Balanced my tires and showed concern as to why my car was so out of balance! read more

They advertised $21.99 oil change special. I sent my teenage son....but charged $40.29!!! THEY DIDN'T EVEN ROTATE TIRES AS PROMISED with the deal!!! I sent my son based on a 21.99 oil change and tire rotation ADVERTISED and supposed to check all fluids. My son came back saying they charged 40.29. The scuff mark on the right front tire was still there (before he left had 2 rear Firestone tires, 2 front Primewell tires. Not rotated). Radiator fluid and brake fluid were super low and not even mentioned on his invoice. I have to wonder if they even changed the oil??? Switch and bait people!!!!!!!!! OH BTW TOOK 2 HOURS FOR AN OIL CHANGE!!! read more

Honest and reliable. Never try to sell me anything that I don't need. Sometimes they are a little backed up but it's worth the wait to know I'm getting what I need. read more

they didn't even change my oil!!! what a joke! thanks for nothing and fucking up my car!!

This garage is truly customer focused we feel very well taken care of bringing our cars here. Many thanks to Wes to John. Not there to take your money there to get your car problems resolved correctly. read more

I scheduled an appointment near my fiances work, I drove the 35 minutes from our house to get her car. Pepboys called and canceled the appointment less than 15minutes before. They "didn't see it pop up until just a little bit ago" I was 2minutes away. I turned around and headed to tire kingdom, who took the car without an appointment. read more

The guys here went above and beyond when installing my battery. They were out of the battery i needed but instAlled a better battery but honored the price from the battery i needed. This is great customer service and hospitality. Thank you!! read more

This Pep Boys location is wonderful! The service is top notch and the people are very kind and generous. I went in two separate times for an issue with my tire, and they fixed it perfectly with no charge! I was very impressed and grateful for their kindness. read more

On December 19, 2013 I went to Firestone complete auto care located @ 400 W State Road 434 Longwood, FL, 32750 to just get tire flat fixed (there was a neil in middle of the tire). First the lady at the front said we are closing in 25 min and mechanic is busy can I make you an appointment for tomorrow. I told her I need this done today if possible, she said let me talk to mechanic and if he wants to stay little late and do the work. It took her 10min to get answer from mechanic, she said he will do it. I said thank you and she took my information and told me that is going to be $58+change. I was surprise that why it would cost that much to just put the plug in the tire and the tire was in my trunk so they don't have to do any extra work. She said you have low profile tire. I said don't fix it. What a ripoff. They just lost the customer. Few blocks from them there is a Pep Boys on corner of 17-92 and 434, it was almost 6:55pm they close at 7pm. I went in the office and ask the guy if they can fix the flat tire, he said sure just bring the tire. In 2 min my tire was fixed and I ask how much I owe you he said nothing. I said thank you and he said don't worry sir. The mechanic even helped me put the tire in my trunk. Thanks to Pep Boys (Michael & Jerome). They just got new customer with lots of referral. and was a ripoff firestone they try to take an advantage of bed time. read more