Wow I have had several jobs completed on various vehicles that I have had but never put a review out and today is a must! I had my truck serviced on the first day of the year. (Right they were open New Year's Day) I had a battery, oil change, air filter, shocks and alignment. I recently had a starter and manifold seals replaced. I want to personally thank Loren. This guy has went the extra mile to help me get my truck up and running. All of the people I have encountered at Pep Boys have always been helpful, patient and understanding. They go the extra mile. I also be had my other car worked on and got new tires, and balanced. All the Pep Boys shops are great but I prefer the Madison store. The prices are very reasonable and I will continue to be a customer as long as they are around. Thanks Loren !!!!! read more

I called the day before I made an appointment for my tire, which on the phone they said my account was pulled up and the warranty on my tire would apply and to bring it in after making an appointment the following day. I gave all info on the issue with tire and that I was on a donut and they said they had my account and warranty info pulled up. After wasting gas to drive 20 mins away on a donut the guy tells me that's a different warranty and wouldn't address why i was given incorrect info and told to come in and it wouldn't cost a over the phone. Wasted my morning to be of no help. Don't get the warranty either they scamming. read more

on 5/25/25, I called Pep Boys and Bryce answered the phone. I inquired about having a 4 wheel balance for my Toyota. Bryce assured me that he would work me in. I arrived, checked in with Bryce and a few minutes later, Michael had my car inside and was working on balancing my 4 Michelin tires. Michael took the time to step inside to assure me that it would be good this time as the previous balance done elsewhere was at least 3 oz off on all 4 tires. Bryce reattached the dust cover for me. The car rides great again! Thank you Bryce and Michael. read more

Eric was a bit frustrated. Understandable? Yes, excuses his attitude? No. I got here at 8:45, earlier than I was told the day before to make sure I was able to be seen but as soon as I got there I was turned down because I needed an appointment. I was shocked and told him that the service person that spoke with my husband did not do an appointment even though he asked for one but said we didn't need one. After he let his annoyance out, he proceeded to check me in and said next time make sure to make an appointment (sure I will, but I can't do anything about it if the person answering doesn't make it). They have a new lobby and area so it nice. Overall it was an ok experience. They did get my car in and fixed in a reasonable amount of time. read more

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I want to give A Good Compliment on The Guys here at Pep Boys on Gallatin Road in Madison on what Outstanding Customer Service they always Respectfully give to there Customers. The Business is always Pleasant and Clean and Full of Joy here . I will always Recommend Family and Friends to Do any Services on your Vehicle with this Company and Staff . read more

um nobody wanted to attend me, i was IGNORED after trying to ask a question. Not sure if it was because I was a woman or my skin tone, this absolutely the worst experience ever. read more

They damaged my car and will not replace the parts they have damaged. Have been trying to solve this problem for over a month now. This happened on August 3rd it is now September 14. read more

Pep Boys - Damage to carbon fiber front lip (crack) - Auto Repair Near Me - Madison, Tennessee

Bought my tires and scheduled my oil change and the tire installations online. Booked it for 10am and checked in at 10. They told me that they will get to mine as soon as the earlier appointment were done. They have a system set up to let you follow the progress. I was quite impressed! Well, it would be great if the techs actually updated the statuses as they went. Useless if not. read more

Pep Boys - Auto Repair Near Me - Madison, Tennessee

My older car needed the vacuum system fixed, they quoted me 1,200 dollars I opened a pep boys credit card, and they told me they fixed it, 2 days later the engine light was back on, took it back told me it was fixed, 2 days later the light was back on, they wanted me to bring it back AGAIN, nope, My friends husband, who is a mechanic looked at it went to his garage got a peice of hose and in 5 minutes it was fixed... read more

Arrived at 8:20am for my 8:30am appointment to change my oil. The trash cans are overflowing, the bathroom is dirty and the waiting room is nasty. It's now 10:15am and still no car. read more

Pep Boys - This was one of the employees working behind the counter. Look at that dress code! - Auto Repair Near Me - Madison, Tennessee

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Wish we could give negative starts. My son took his car there to replace a water pump. Car overheated on the way home. Took it back, they said nothing was wrong. Couple days later it overheats again, now it needs a new engine. DO NOT EVER go to pep boys. There is a reason they are going bankrupt. read more

Stay away from this place. They will reschedule you if their mechanic isn't there. They have you wait and fail to notify why they are taking long on your vehicle. Honestly suck overall. Waisted my whole day there and nothing was done to my vehicle. Worst service tbh and coming from a big name like pep boys... shame on you for running a business like this. You are better off taking it to your local mechanic and getting a cheaper quote and an honest person than these goofballs. read more

The alignment guy here is one of the best in the business. I drive an older Outback. I've had the Subaru dealership try to force me to buy a new car...because something might break. I've even had another local Pep Boys quote me a new rear end suspension. This Pep Boys has mine done in a half hour sometimes. No complaints. No issues. The alignment I get at this shop is better than the ones I get when I'm forced to go somewhere else and they don't try to upsell me. read more

Tire replacement warranty is a joke, purchased tires 4 months prior from this location and had a nail. Needed replacement and was charged a pro-rated fee, service handling and had to pay another warranty fee to "re-warranty" the new tire. These tires were practically brand new. Customer service complaint made and nothing was resolved, and no refund was offered. 2nd complaint. My wife purchased tires approximately 2 years ago, had to have a replacement tire because of nail and was not charge anything. Additionally, she made an online appt for 8:00 a.m. showed up to have tires rotated and was told the technician would not be there until 10. So she rescheduled the very next day for 11:00, gets there and was told that the technician "called off" and that they would not be able to even "try to get to it" for a couple of hours. To top all of this off, when I did originally get my tires put on, they were mounted incorrectly and I had to return and have them inspected, which were found to have been done incorrectly. Thank goodness nothing happened prior to having them mounted correctly. I should have learned my lesson the first time. This service is unacceptable. We will not be returning to this location again. Obviously, my family is not the only people who have experienced the same type of situation by all the reviews on this page. read more

Worst service ever. We purchased a oil change package through pep boys with our used car from Hertz. We made several attempts to get the oil changed, but were told by this pep boys that the verification service was down on the weekend. After reaching out to the service ourselves, we found that this wasn't true, and pep boys was breaching contract by turning us away. After a few phone calls we were finally next in line to get an oil change. Less than one week later the car started pouring oil out into the driveway. Upon inspection I found that pep boys did not change the oil filter, but instead left it loose. If these guys can't simply change oil, I doubt they can do any major repairs. I will never go back to a pep boys. read more

Pep Boys - Damage due to poor workmanship from pep boys. - Auto Repair Near Me - Madison, Tennessee

Horrible customer service! They leave you waiting for hours even though you have an appointment! I have a maintenance agreement for oil changes that I purchased when I bought the car from Hertz. The prior manager was Always wonderful but he retired the first of the year. Now its nothing but trouble every time I go there for one reason or another.I have heard that they don't care about these prepaid plans that cash paying customers come first but I paid money for my plan two years ago and deserve good service also. I also don't need a response here from the new manager so don't waste your time here! I came in today for the 3 rd time this week and you didn't make things right! People stear clear of this place! read more

Horrible way to do business. Don't waste your time. I have an appointment. I have car here on time. Door is locked. "Systems are down, so we can't do anything today, we can take a look but won't be able to do anything". But I have an appointment, you couldn't have called me? "No". I understand that there was a storm and your phones don't work. But hey friend. No one has a phone to inform the customers who took off of work, in 2 days you couldn't figure out a way to let customers know? Is your home computer broken? Couldn't have called anyone on a work cell phone? So many ways you could have had customer relations be good but no. You chose the modern way of " I'm too lazy". So knowing you are too lazy to figure out a way to let me know, maybe don't take off work today to bring your car in. What else are you too lazy to do? What corners are you going to cut so you can make more money? It's really a shame. read more

Should have checked these reviews before going here. Made an appointment at 6p. Showed up and they said their mechanics go home at 4pm. No phone calls no nothing. Screw these guys. Because God forbid you'd ask a tech to stay a little later to take care of a customer. Because techs going home drinking beer is much more important than taking care of your FUCKING customers. read more

On 5/23 I had Pep Boys service my tires. On the way home from the store, my tire blew out, putting my life in severe danger. Pep Boys refused to take responsibility for the incident and instead chose to blame it on not buying the tire from them. The tire was clearly overinflated. Horrible management at this store and even worse work. Do not waste your time or money. Update: 5/28. Pep Boys comments under my review telling me to contact them after I already contacted corporate. They have done absolutely nothing to rectify their wrongdoing. read more

Pep Boys - Auto Repair Near Me - Madison, Tennessee

My car died at Sonic, right next door....I called to ask if someone could walk right over, just a few steps, to jump off my battery....the man or sounded like a kid....said "NO, you can have it towed over her and we will jump it off and run the diagnostic for $15.99...". So I ask can I pay someone to come over...he finally said you can walk over and use the jump box.....I told him I could not do that, I can barely walk...I told him I was disabled.....he said that's all I can do for you.... I seriously was only a few feet from the garage part of there store to my car... Are people really that inconsiderate ....especially young people...I wish I'd gotten his name. I will never go to that store, for anything.. read more

Took my car here for an inspection. My boyfriend took it as i stayed with our child. They made him wait for hours before even telling him anything. He had been there from 11-4 before he decided to come home since they said it would be another hour. He left my car there and came home. They then called him and stated that the reason they took so long was because they ordered the wrong spark plugs TWICE. how does that even happen? They wanted to keep my car over night and give a 10% discount. a discount for wasting his time and not telling him from jump that they kept ordering the wrong things? So I decided not to let them work on it after all and so they put the original parts back. I went to pick up my car and it sounded WAY WORSE than when i dropped it off to begin with. I brought it back and told them that it was running way worse. The manager, Tyler, was on the phone with the receptionist and he talked to me like i was stupid. He was speaking slow like i didn't understand and still continued to lie to me. he said "When you put the same parts back in the car will run worse", that's an absolute LIE and i knew it. I hope his dumbass sees this too cause he's really just out here lying to people. I also verified with my brother (who is a mechanic and has worked on this car multiple times, but isn't currently in the country so can't), and my brother ALSO stated that it should still sound the same, and if it sounds worse than they did not put it back together right. so yeah, do NOT go here. it's a scam. the original price they wanted to charge was $480 too. for a simple job like this? I bought the CORRECT spark plugs/coil on my own on the first try . costed me $125 versus their $480. this place is a definite scam and they really don't know what they're doing. read more

Just moved to Nashville, excited there is a Pep Boys here and it was 20mins away. Went online to make an appointment for shocks and struts. Entered the year make and model of my vehicle. The appt. was confirmed online. Waited 4 days, get there bright and early only to be told at check in the parts I would need have to be ordered or buy them myself and bring it in. I was shocked. Why would an appointment be made if the parts weren't available? Now I have to search for the parts and bring them (or not). I am also due for a much needed oil change and I'm scared to try them again. read more

These folks got me in and out extremely quickly when I was in a real tight time crunch. Taylor was working really hard juggling a lot of questions and customers, some of whom struggled a bit with English, and she stayed calm and professional the whole time. I felt nothing but respect and professionalism from everyone I interacted with. read more

Went in to get new rotors and pads installed. They had my truck all day and called to tell me they were unable to get my rotors off. I picked up my truck and i heard grinding on the way home. When i parked smoke was coming out from wheel well. I took the wheel off and noticed they had warped and broke the rotor so bad that it was rubbing the caliper bracket causing friction so bad that it melted my abs sensor and the outer boot on my cv axle. They also ruined my wheel hub by beating on the rotor. They turned a $100 job into a $1500 job. I did some research online and purchased all parts including the ones Pep Boys ruined. I did all the work in my garage with basic tools. How does a store with experienced mechanics and all the tools in the world fail so badly at a job I did in my garage? read more

DON'T TAKE YOUR CAR HERE!! I brought my vehicle in for new tires and alignment because they were much less expensive. First they took over 4 hours to complete the service. Afterwards it was pulling hard to the right worse than before they "worked on it" When I brought it back they informed me that "They are made to veer to the right for safety reasons." I was told this by the cashier, and the shop manager when I questioned him. After giving them 4 attempts to make it right, and all of my wasted time I ended bringing in to another company who found the issue in the suspension and repaired it. The people here are dangerous and should not be allowed to work on vehicles. Someone is going to eventually get in a car accident and be seriously injured from trying to deal with their inexperience!! read more

If I could do 0 stars I would. Made an appointment for an oil change on 2/1/20 for 8 am. I had about 15 miles to travel and even though I was ill and didn't want to get out of bed I wasn't going to cancel. When I arrived I was told that I would have to wait 4-5 hours and that I didn't have an appointment even though Bob said I had one on Monday. I left in a very ugly way. Also I purchased the car care through Hertz and have received very poor service and oil plug not replaced last time. I will not return and will tell everyone I know not to use Pep Boys read more

You're joking right?! Thank goodness I only went in for an oil change. Slow, ignorant and disrespectful pretty much sums it up. My vehicle was up on the rack for exactly one hour before the guy even got to the filter. As I waited for my slow-motion oil change (it took 1hr. and 40 minutes) I couldn't help but overhear the plight of the other poor souls waiting to be gouged. One guy had waited over 3 hours just to hear a diagnosis of the problem. So, as I was waiting to pay for my guaranteed 29 minute oil change, two employees were having a conversation (using profanity I might add) a customer walked up to ask a question. Well, they continued their conversation for at least a minute before acknowledging her. Once they did, they acted intruded upon. Even if you have a dire emergency, run, do not walk away from this trap of a business. read more

I've been here a lot over the past 5 years for oil changes and routine maintenance. They do a good job honoring coupons of competitors. I feel they do a competent job on the engine/tire needs, although I wish I had a guy who would really get to know me and my vehicles needs. Customer service in the service department is either awful or excellent here. The service in the store side is usually very good. read more

Horrible experience - 3 and a 1/2 hour wait to install a new battery. Rude employee who clearly doesn't value customers. This long time customer will be going elsewhere with my business. read more

If I could do zero stars I would! This place has the worse communication, took my truck in on a Wednesday never heard from them I finally called on Sunday FOUR days later for an update. Got a whole run around how they can't find the part. My whole question is why wasn't this communicated at any point?! Truck has been in 3 times now. First fix they didn't notice a broken piece, two weeks later it breaks again. They go to replace said piece and brake bolts off! And what to charge us 600 plus to fix their problem. Call and file a complaint said bring it back in and they will fx it. Nope! Don't waste your time here. read more

Fast, affordable, and friendy! Although this place is close to my house, I was originally hesitant to go here because of the previous posts. I ended up being pleasantly surprised! Took my Rogue here for it's 60,000 mile service (made appt online). Chris was super nice and got me my car in-and-out as promised. He even helped me resolve a small issue. As a lady toting around a small child, it's nice to have a mechanic shop close by that I can trust. read more

I blew out a couple tires because of debris just down the highway from PepBoys. Unfortunately I was driving to Alabama at the time with my cat in tow and no knowledge of the area. I was towed there and the employees and manager Cody went above and beyond to not only get me back on the road but were so understanding of me having a cat in their store. I even had damaged my wheel but Cody found one in the store and got me back on the road even though it was a Sunday. Every single person there was so nice and wonderful to talk to. Really really incredible customer service, great job guys! read more

Showed up to my appointment only to see technician make a fit about having to mount tires on my vw. When they finished, I noticed a day later, in big bold letters on the wall oh the tires reading: inside. Yes, they mounted my asymmetrical tires backwards. Immediately drove back to the store and said o needed to wait 2 hours. They did not even apologize for their mistake, or my inconvience. These people are incompetent. Period. Do not get tires at this location. Its a disaster. Will give my business to discount tire. They have always been great and very fast. read more

I have never in the 17 years that I have owned cars had as awful an experience as I have at this Pep Boys. They tried to over charge me, tacked on extended warranty and only when I reviewed the charges did I see it. The intial toal was $562.00 after reviewing the bill the new total was $403.00 big difference. The customer service was seriously lacking, I was left on hold, disconnected at one point. Told they ordered the wrong part and the right one was conviently $40 more. They are the typical shady auto mechanic. What a nightmare experience!!!!! I wouldn't even give it one star. Avoid at ALL costs. read more

I Love this place. Very Friendly and Fast Service. Some people think they are the only one that has to be waited on referring to previous persons issues. Chill out! Prices Very Reasonable! Richard Colley here in Madison TN is Awesome read more

Worst Pep Boys ever. Made an appointment at 9 AM, expecting to get work done in a timely manner. I waited in line what seemed forever, get to the counter and was told they were short staffed, and was told they wouldn't get to my vehicle for a few hours and if I could leave it. What is the point of an appointment, wasted my morning. read more

Purchased New Tires (2), Balanced, tires Rotated, Front end Alignment. Reasonable price and got great service! Reasonable wait time, friendly people. read more

I Never seen as good customer service as the last weekend in this shop, my family and I went shopping and skating at Madison Tn.,and our van broke down, thank goodness we were near Pep Boys and the good service they gave us helped us drive back home the same day!!!, God Bless Richard and everyone else working in this shop, we are very grateful to you. Thank you for your good job and all the discounts that we got in the store. My kids were scared at first because we knew no one in town, but then for us it was like we were sleeping in the storm, my children felt safe to return home and that is priceless. I highly recommend Pep Boys in Madison Tn. Do not hesitate to visit this store, if you want to get a good customer service, best price , this is the right place to visit. :) God Bless You! I don't recall the name of richard's peer, but I know he will remember us, We really appreciate your support. Thanks Nunca antes habia visto tan buen servicio al cliente, mi familia y yo fuimos de compras y a patinar a la Ciudad de madison Tn. y nuestra camioneta se averio, gracias a Dios estabamos cerca de un Pep Boys y gracias al buen servicio que nos dieron pudimos regresar a casa en el mismo dia!!! Dios Bendiga a Richard y todos los que trabajan en la tienda. Estamos muy agradecidos con ustedes.Gracias por su buen servicio y los descuentos que obtuvimos de la tienda. Mis hijos estaban asustados al principio porque no conociamos a nadie en la ciudad, pero despues de ver el servicio en pep Boys fue como estar durmiendo en la tormenta, mis hijos se sintieron seguros al regresar a casay eso no tiene precio. Yo recomiendo ampliamente Pep Boys en madison Tn. No duden en visitar esta tienda, si quieren un buen servicio al cliente, un buen precio, este es el lugar correcto :) Dios los Bendiga! No recuerdo el nombre del companero de Richar, pero se que el el nnos recordara. Nosotros realmente apreciamos su apoyo. Gracias. read more

I live this place. They always give me the best price in town. They do get busy at times and oil changes can take a while if this happens but if I'm too busy to do my own I'm not going to complain that they take their time to do it right. I recommend this location to everyone I know because I know that they will not try to steer them wrong. read more

Okay I realize I am repeating myself but these guys came through for me AGAIN. I was rear ended on Monday night (10/20). I do not have a police report yet so I cannot get the man's insurance to do anything. To continue to drive safely I needed rear lights which worked for lights, brakes, turn signals. I called and Jim understood my needs and told me to come in for them to take a look. Cody was at the desk when I got there and was shocked to see my van in that condition and wrote it up. Jason was my mechanic and preformed the miracles that were needed to make it work properly and be legal. Not only that they taped up the back with clear plastic to keep out the rain and cold air so I could drive. Never underestimate the boys. I have a legal vehicle thanks to them to drive till I can get this mans insurance to settle up. I will not miss a days work. Thank you. read more