Pep Boys to the rescue! I came to this location after being unable to get my emissions test completed (the computer and my car were not communicating). I was told, at the emissions place, that it was likely a blown fuse. I have a German car so was having trouble finding someone to help without having to shell out $100 - $240 to run a diagnostic test. Pep Boys diagnostic charge was much more reasonable, and it turns out it wasn't a fuse at all but something with my GPS. They fixed the issue and I was on my way. Emissions completed. The staff here were attentive and friendly. read more

If I could give this place a 0 star , I would. I came in and paid for 2 tires to be replaced and somehow left with a receipt saying both tires were changed. Unfortunately, ONE OF THE TIRES WAS NEVER CHANGED. I scheduled an appointment for 430pm and wasn't seen til 530pm. I left at 6pm and had to go back ! Waited AGAIN for it to get fixed. Nothing in exchange for the inconvenience. No explanation of the reason I went home with still a messed up tire. Unprofessional. TIRES AINT CHEAP and NEITHER IS MY TIME read more

save your money because you will have to pay double to fix it Piss Boy stole my money and my car wasn't drivable after they "fixed" it. I'm leaving a review everyday until Corporate contact me read more

I came in for an oil change and to have my battery looked at and was able to get both done easily. The location downside is that there was only one employee at the front. Nothing against her, because she was amazing but one person can only wait on so many people at a time which caused delays. The oil change and battery fix took around two hours. I did spend a little more than I wanted to on everything but it was nice to have it all taken care of. The battery has a 30 month warranty as well. There is a small waiting area and they have free coffee and a clean restroom if needed. read more

Went to this Pep Boys to get a quote for an AC repair and were told the repair would cost about $1,900. Since that's a large repair, we wanted to review the itemized estimate before deciding what to do. When we first walked in, the employee at the counter ignored us for a while. That's understandable if someone is busy, but the interaction became very rude as things went on. We were told the estimate had been texted to us, but the messages had actually been sent to the wrong phone number. When we asked if the estimate could be printed so we could review it, she said no and told us we would have to call tomorrow to have the number updated. When I asked why it couldn't be printed, she said she had already left the checkout screen. While we were still there, we saw her print something and asked again if the estimate could be printed or emailed. She refused again and told us to call back tomorrow since she wouldn't be there. When my partner offered to give his email so the estimate could be sent, she refused to write it down and said "because I don't want to." When I asked for her name, she ignored the question and instead yelled across the shop to employees, "Get the GMC Terrain out NOW." We weren't asking for anything unreasonable--just a copy of the estimate so we could review a $1,900 repair. Unfortunately the customer service during this visit was extremely disappointing. read more

This is the first review I've ever left, which says a lot about how terrible this experience was. I dropped my car off for an AC issue, missed their call, and despite calling back multiple times couldn't reach anyone until around 7 PM. When I finally did, I was given a quote that seemed absurdly high, so I declined the repair and went to pick up my car and pay the $50 evaluation fee. When I arrived, the front desk employee ignored me for about 10 minutes. After paying, I asked for an itemized explanation of the issues they claimed to find. She refused, told me to call back when she wouldn't be there, and even refused to take my email so it could be sent to me. When I asked why, her response was, "Because I don't want to." Completely unprofessional and unacceptable behavior. If this is how they treat customers, I would strongly recommend avoiding this place altogether. Not to mention the incredibly high quote they provided, which is likely why they wouldn't give me an itemized description. If i could leave a Zero star review i would! read more

Lady manager or front desk lady was rude and wouldn't give me a update on my vehicle. I was there for over 4 hours for a oil change and a tire to be plugged. When I ask for a update she just ignored me like I frustrated her. read more

DO NOT USE THIS COMPANY!! They will rip you off, we took our vehicle to them because we have wheel and tire protection they we're one of the companies that took the insurance but however they NEVER touched our vehicle they we're trying to get about 1,700.00 for just a wheel no tire so we went and picked the vehicle up to take it somewhere else it's now been a month they are still trying to get money from our coverage all they need to do is call the insurance and confirm they didn't do anything to our wheel but they want all they do is put us on hold AB (assistant manager) is trying to tell us they don't have a claim number to close it!! That's a total lie, Charles (manager) is conveniently never there so we are still trying to get someone from PEP BOYS to close this ticket out, TAKE YOUR BUSINESS SOMEWHERE ELSE...PEP BOY'S YOU ARE COMMITTING INSURANCE FRAUD! I have also contact thier corporate office NO HELP EITHER!! read more

On our way to Michigan and Broke down with busted serpentine belt. Everyone here was amazing. They accessed the problem right away and got us back on the road. can not believe how quickly they helped us. could not recommend this place more! read more

I don't mind doing business with Pep Boys as they have been my go to for tires for years. Today, it was an oil change and tire rotation. The service was quick but they failed to complete the tire rotation. I mark my tires each service to verify and as usual, they tell you they did it and did not. The front desk person tells me "He said he did it but he will do it again". I tell him this is why I mark my tires so I don't get cheated on services I pay for. How can I trust that they are changing my oil and filter? I won't be returning to this location but I feel that it is just normal business for them so our tires wear out faster. read more

I DON'T RECOMMEND COMING HERE!!! If I could give them no stars I would. I took my car in for an oil change this morning. Brandon worked on my car and tried to sale me new tires. I understand upsaling but when my car was returned to me my bronze customized Jeep Valve (tire) caps were stolen off of my car. I informed Sara the manager and returned to the location to get the situation rectified. I received no form of compensation outside of calling corporate and Sara going on lunch because she did not want to deal with the situation. I've barely had my car 2 months, this is the first service I've received on it. I've been going to them for years with previous cars, I will not be returning. I DON'T CONDONE THEFT!! read more

This location is horrible! I told them I needed a quick oil change and tire rotation- they made an 8am appointment for me. When I came in they said the "tire guy" doesn't come in until 9 so it would take minimum 90mins! Why would they make an 8am appointment for oil and tires if the guy- doesn't come in until 9- No respect for customers time! No communication- just horrible read more

I was in desperate need for a oil change, and everywhere I called was booked up. Since I drive a Mercedes I can't just go anywhere. I typically go to Pep Boys , however this was my first time at this location. I called to make an appointment Monday hoping they had same day availability, but they were booked up until Wednesday, today. The first available appointment was today at 9 AM . I scheduled my appointment over the phone with ease. When i got here there were a few cars in front of me. I was worried that they would not be able to complete the oil change within the 1hr time frame I was giving. An hour later Donald came to the waiting area to let me know if my car was ready. I was thrilled. Pros : Great customer service, on time for service, clean quiet waiting area. Cons : The bathroom was disgusting. Like feces stuck to the toilet bowl I may catch Covid in here type of disgusting. If it wasn't 9 AM I would have chalked it up to it's been a long day and no one got a chance to get to the bathroom. But no, it was 9 AM and the bathroom looked like it hadn't been touched all month. Sorry to be so graphic but this is my reasoning for the four-stars. I held bladder for an hour , It was brutal. read more

From a mechanic, this place is shady. 1) Tried telling my wife she needed all new brakes and rotors for 1400$. I ordered and replaced them myself to find out all the rotors and rear brakes were perfectly fine. Just the front brakes needed to be replaced. Either way brakes and rotors was 300$ and 2 hours of work with basic tools and manual jack. To ask for 1400 is outrageous. 2) the tried charging me almost 400 for an alignment and oil change. They told me around 200$ when I first asked. It wasn't until checkout they gave me a different price. 3) after taking off the tires and reading the other reviews, I highly doubt they even performed the alignment. Just stay away. I used to solely go to pep boys, but never again. Corporate needs to completely overhaul the management and technicians at this place. read more

For buying a very simple item, a windshield wiper, I was treated as if I was buying or replacing an entire engine. I could not have had more attentive and professional service from any other 2 men. Both Shelton and Jeremy were so helpful, fast and expert at what they do....Please recognize them as valuable employees...they have the skill and right attitude. I would not go any place else for my car needs. Adrienne L read more

My light had blown and had a long drive ahead of me and I did not want to risk safety and the chance of getting pulled over during it for having a light out. I was referred here by AAA because it was the closest and had the earliest hours. I got there as soon as it opened with the hopes of being able to return to my day. It turned out that the shop doesn't open when the store does but it was not too long after, so that was good. I was told it would cost about $50 to get both bulbs changed (better safe than sorry I figured) including labor which ran about $10/bulb. They have complimentary WiFi which was nice and a separate waiting area which also has windows so you can watch your car being completed. While waiting I figured I would check in on Yelp and saw the reviews about time and price issues. As the time went by I was realizing that there was definitely a problem here. Again, I was the first one. Not counting the 15 minutes it took for them to open the shop it took about 45 minutes total for them to bring in my car and replace the bulbs. I can't imagine how long it would have taken had I not been first... He finally brings the paperwork to the counter and I go out and then waited 5 minutes for them to finally pull my order (there were two guys at the counter- one helping someone else the other doing some sort of filing which I'm sure could have waited while he took the 2 minutes to get me on my way). This is where the price issue comes into play. As I'm paying the guy makes a surprise look and mentions how he was surprised it cost that much. I didn't really think twice about it until then, if the staff makes a comment like that then there must be something going on. Annoyed with the place and having expected to be out of there much sooner I realized that though it is a good concept being able to buy what you want and get it installed in the next room, Pep Boys just doesn't have the "pep" that the name claims. EDIT: I appreciate that time was taken to address my experience. As this was a pass through visit not much can be done, in my view, besides showing genuine concern and allowing then the opportunity to take my opinions and use them as they will. However, reviewers take note. They might go back to find your information and call you before you give them the okay to initiate contact. While this may be in the spirit of addressing issues I felt it to be rather invasive that they went through their files for the sole purpose of finding my number and calling me. I recommend that the business uses the features Yelp has (public comment, private message) to initiate contact and not cold calling reviewers. read more

Pep Boys - Service waiting area - Auto Repair Near Me - Marietta, Georgia

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A total sham!!! Prices for repairs are extremely too high. You go in for one repair, and amazingly there's something else wrong with your vehicle read more

I have tried this location 4 times and each time I made an appointment. They want me to leave my car every time JUST FOR AN OUL CHANGE. On top of that I wait. THEN, they tell me they are short EVERY TIME so the wait would be 5 hours. The location is already not appealing or comfortable to wait. Their accountability is terrible! They do the blame and excuse lane for no matter what... price... wait... appointment... procrastination... I don't know if it's because I'm a woman but could possibly be because I see me. walking in and out looking completely satisfied. I'm sweet and humble soft spoken so it's not my attitude, it's just that this location is HORRIBLE. check the latest out: ME: I would like an oil change please pep boy: oh we don't have the oil or filter we would have to order it. ME: Can you all get it from another location or call and let them know to add me to their appointment line. pep boys: Well we could but to be honest it's gonna take half the day, can you leave it. ME: it's 8:15 am pep boys: it takes a while ME: I try someone else pep boys: ok it's probably best it's sad business that need taken over read more

This particular Pep Boys has a very talented group of mechanics. Over the past 9 years, I have taken my 1929 Mercedes Gazelle Kit Car over here to have work done, replace specific (and difficult to find) parts and general maintenance. This work has kept my car running (took a road trip last August). Unlike other garages, the staff at this Pep Boys always has found a way to say "we'll make it happen." read more

Pep Boys - 1929 Mercedes Gazelle Kit Car - Auto Repair Near Me - Marietta, Georgia

This location is the best! If you give them a call to schedule service for your vehicle, they will honor your request in most cases depending on the car project! Transparency, customer service and communication exist here! Maggie and Jason are the best to ever do it! I wouldn't trust no one with my vehicle! I drive from Alpharetta to this Marietta location each and every time for my car issues! Trust me, there is no competition!! read more

Diagnostic on 2007 Jaguar. Called them on 8/17/23 and told them I needed a Diagnostic ASAP. I specifically asked them if they had time and was told that they could possibly get in done same day or "first thing tomorrow." No word all day Friday. By the way, you have to call at least 6 times because no one answers the phone. Called them Saturday and I am told "WE DON'T GUARANTEE ANYTHING" after I told this guy what I was told. I tell him I'll let Corporate know about the lousy "Service" and the guy laughs. Come to find that Corporate has a 1.5 star rating! Car owner calls Monday as is told "We won't touch the car because your boyfriend wasn't nice on the phone" Are you kidding? Car is there for FIVE DAYS and nothing was done. Got a case number from Corporate on Saturday and still haven't received a call back. Had the car towed (at my expense) to a Jaguar mechanic. Diagnostic scheduled for tomorrow. Plan on filing suit for damages (car rental..towing) My opinion is that these people are UNPROFESSIONAL AND INCOMPETENT. Someone needs to teach these boys some manners. No wonder Pep Boys is going down. By the way..Corporate.. have any idea how much business you're losing when nobody picks up the phone? read more

This Pep Boys is located at the corner of Cobb Parkway and Franklin Road across the street from Dobbins Air Force Base and next to the Social Security office. This location has a full service center and a car parts and accessories store. It's open 7 days a week. I normally only go to Pep Boys when I need the occasional car care/car cleaning supply. I did stop by here once to grab some touch-up paint for my car when my hood got some rather big nicks in it after getting hit by debris on the highway. The store has a multitude of paint colors to choose from. My car is silver. There are many different types/shades of silver available. I could hardly them apart. Thankfully, the store employees trusted me enough to where they allowed me to take a few bottles of paint with me outside to my car. I was able to compare my car's paint with the bottles of touch-up paint closely under natural light. I was able to find a shade of silver that matched approximately to my car's paint. It was far from perfect, but it was better than leaving those large nicks exposed. The bottle of touch-up paint is small, but it contains much more paint than I'll ever need. It resembles a bottle of nail polish on steroids. I stopped by during my lunch break and was in and out quickly. I've also called this Pep Boys for tire quotes. Compared to the competition (e.g. Sears Auto Center, Weaver Brake & Tire, Discount Tire), Pep Boys fared poorly with its high prices. They also would not match a quote I got online (including shipping estimate) from Tire Rack while the other tire stores did. read more

I was driving my 2000 Jeep Cherokee Sport from Florida on I-75 heading to Kentucky when all of a sudden my fuel pump failed. I was towed to the Pep Boys location at 1531 Cobb Parkway. After booking a hotel for the night, I spoke with Darren who was so comforting by arranging to get my Jeep back on the road ASAP. He worked diligently to find me reasonable pricing for parts and labor since I was basically 'stranded' in Marietta. His customer service made me feel like I was in great hands. If you happen to need auto service I highly recommend you give this location a call. They definitely came thru for me!!! Jose has put together a solid team. Kudos! read more

Car needed work they got it fixed quickly, yet to pick it up but I'm sure they did a great job or will make it right if something is off

The only reason I come here is that I really enjoyed dealing with one particular person and I just found out that she retired! So now there is no reason to come here even though it's 2 miles from my home! The wait to even talk to a service person is awful! I'm here now and have been waiting for 20 mins because he's the o my one here but yet there are 4 people behind the sales counter! Smh!! read more

Pep Boys - 3 Service counters 1 person and he's in the back! - Auto Repair Near Me - Marietta, Georgia

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The low tire pressure light came on in my car and I was on my way to an important meeting on a Saturday afternoon. I drove to this location, which only services vehicles, to get some assistance. The place was packed with vehicles and Peyton was the associate who helped me out. I didn't tell him i was in a hurry so I was debating whether to wait or take my chances and leave. Instead of suggesting that I wait for an hour to get my tire checked, he offered to put air in all of my tires. There was no charge and his kind demeanor assured me he did this out of kindness and concern for me to continue with my day. read more

Be careful taking your car here. I went with my husband because he works with cars and wanted to make sure I wasn't sold anything I didn't need. I paid for an oil change and an alignment. My husband asked for the paperwork on the alignment and they gave him paperwork for another car. When he pointed this out, they said they couldn't provide the paperwork because the printer was out of paper when it was time to print and they Can't go back that far to print it now (their system can't go back an hour?) We asked them to provide the paperwork so they had to 'redo' the alignment. The technician said to my husband, "good thing you got an alignment, it really needed one" which confirmed one wasn't done on it. Be careful and check your paperwork. I paid 159 dollars for an oil change, tire balance, tire rotation and alignment and had i been by myself, i would have driven away with only an oil change done. I feel that I can't trust this establishment and I am disappointed in the service I paid for and didn't receive until I asked for proof it was done. When asked about if the rotation and balance was done, the technician said they Can't do those without an alignment done first... So please be careful when you go. They even gave me a free oil change for next time but it doesn't fix how wrong their behavior and ethics are. EDIT: I reached out to the email address that a Pep Boys representative left on the below reply I never heard back from Pep Boys. Their customer service center called me to see if I was happy with their rectification of the situation and I told him I had yet to receive a call from Pep Boys. They told me that Pep Boys would call me within 3 business days and this was over a month ago. They obviously don't care about their customers. read more

The service here is questionable. You can't believe the wait time that you get quoted. Even if you make an appointment you have to wait an hour or more before they even move your car. This is the second time I've experienced this at this location. I get told my car is going right in to be serviced and yet I have to wait an hour and fifteen minutes for them to even move my car even tho no cars were in the bay when I asked how long the wait was. So a ten minute wait turned into over an hour, and I still have to wait for the service to be done. I won't be back to this location. I love PepBoys but this one is trash. read more

I had a couple of issues with a rental car and this Pep Boys was the vendor used for repairs. Ms. Donna was an example of how to treat customers. She clearly set repair expectations and time frame and made each commitment. In addition, this was the smoothest running Pep Boys I have ever been to for retail or repair. Clean and friendly. read more

Matthew from service helped me find out a tire was dry rotted in a brand car I had bought last year. He was knowledgeable and professional. Thanks again Matthew and the team up here this guy is a superstar for real! read more

These people are friendly and they made me laugh. Yes, there is a very long wait for a walk-in oil change, but I appreciate how they are upfront about that from the beginning, so if you choose to wait and you don't like it, you have no one to blame but yourself. Also, it only cost $62 and they didn't try to push me to buy anything else except the oil change I came for. read more

Made an appointment for at 11 to get my CV joint inspected. I called around 5 to find out it hasn't even been looked at yet. When i went to the shop to see what was going on, it hadn't even moved from the spot i left it in. Pepboys continues to impress me with how bad their service is read more

When your battery dies, you can't do much. There's no time to go to Yelp and find the best place to replace your batteries. So, I came to Pep Boys that was close to my work. Everything you read from the other reviewers is true. My battery took 3 hours to replace. That's right, 3 hours. They originally told me 2 hours, but it actually took 3. So be prepared for that for any service request at this Pep Boys. Just assume it's going to take 3 hours. I can't give them low marks because of that. They seem understaffed to me. They seem to run behind on their services and look busy all the time. I can't fault them for taking too long. Besides, I felt that they were cordial and friendly. They looked like they were working hard to me. Also, one of the reviewers (Carrie T.) wrote about them losing keys. That happened to the costumer in front of me! I couldn't believe it happening in front of my eyes. You have to prepare for that as well. The whole store looks old and run down. They have been here for many years. I remember coming here when I was a kid. It shows its age. It doesn't look like they renovated or anything. So are they understaffed; therefore everything takes 3 hours for even simple jobs? Or are they just incompetent and lazy? I'll give them the benefit of doubt and give them 3 stars. At least they weren't rude. read more

Customer service in the service department is absolutely the worst. Henry I assuming service advisor and his coworker female with shoulder length hair name tag not visible need training in customer service. I walked in the door both the female and Henry engaging in conversation with another employee and it didn't sound work related. I walked to Henry counter he abruptly says, Mam someone will be with you in a minute. I just kindly step to Jose who immediately took my request for service. Please let Henry know his action does the civil rights movement a hugh injustice. For the lady your performance as a whole as I sat and observe demonstrates someone who don't like their job. You give plenty excuses to the public too. Management should pull the camera's weekly and observe each one of your performances to see for themselves. Definitely appear to be the most unfriendly person and heard her tell a customer, "he is Uneducated" about the Lyft rental car service agreement and Pepboys. Thank you Jose for being a genuine customer service oriented associate. Well, I might have prematurely thank Jose. When I heard the commotion between the female associate I kindly step to Jose to ask for management only to find out he was manager. For him to standby and let this woman rudeness an inacapability to serve the public professionally then it reflects the lack in him as manager in the area of taking lead. read more

Went to the Pep Boys at Franklin Rd and Hwy 42 about 7 months ago to have my oil changed. I had an 8 am appointment and after 1-1/2 hours they had not even moved my car from the parking lot. I asked for my car and the service attendant to give me my car keys I had waited long enough. He gave me a business card with a free oil and filter change to make up for my time. 7-1-19 I scheduled an appointment for 5 PM and at 6:00 I asked for my car keys again. The service attendant advised they had 5 cars in from of me. Once again I left. This store is almost always dirty and the service is terrible. I have taken my car to the Pep Boys in Acworth and they always provide timely and excellent service. Avoid the Marietta store as the service is terrible and an appointment means nothing to the, read more

Well, I'll be the first to review this place and give it 5 stars! Where else can you get new brakes on a Sunday evening and get good customer service? A little background: About 10,000 miles ago, or earlier this spring, a certain dealership that shall remain nameless told me that I would be needing new brakes in about 1,000 miles and it would cost me $500-$600. I drive about 1,000 miles a month, so I began to prepare myself for a hefty bill even though my brakes weren't making any noise. The dealership acts like VWs are so complicated that if you take your car to anyplace outside the dealership, the mechanics will screw it up and the car will never work again. I decided to get a second opinion from Karma VW in Decatur since they specialize in VWs. Karma VW told me that my brakes were fine! So basically the dealership lied to me. Fast forward to this October (and nearly 8,000 miles later on the same brakes). I went back to the same dealership to get my oil changed and was told that I might need new brakes in another 5,000 miles. Um, well, didn't you tell me earlier this year that I would need new brakes in 1,000 miles? Make up your mind dealership! I ignored them. Now, fast forward to this past weekend during the rush of holiday shopping. I heard my brakes making a scraping and scrubbing noise and I was sure that wasn't good. I wanted to get them fixed ASAP so that I would know how much I would have left over for Christmas shopping. I was prepared for a large bill and to possibly get ripped off and lied to because I'm a lady. A male friend recommended Pep Boys and I'm glad I took his advice. I arrived at 3:30 on a Sunday afternoon with no appointment. There were several other customers waiting. My car was checked out right away. The manager mentioned that I might need a new tire because my treads were worn down, but he didn't push a new tire or any other useless services. I was told I only needed rear brakes and a fluid flush and the price was less than half what the dealership quoted me for! I also had a coupon for 10% off and a rebate (I printed it from the Pep Boys website). I really appreciated the honesty at Pep Boys and that they did not tell me I needed "this and that" to get extra money. Also, I don't know very much about cars (this is my first time getting new brakes) and when I asked questions, they were polite and answered me in a way that I could understand. My car was ready to go around 5:45. That's not bad at all for a Sunday night when they had about 5 other customers. My car is working fine and I will go back to Pep Boys for future maintenance! read more

This place used to be great. Recently it has been a huge waste of money for me. I came in and asked for a diagnostic for my shaking car. They said I did not need a diagnostic. Just needed new tires (My tires were only half way through their mileage life span). The guy was convincing, so I wasted $400 on that. When the car was still shaking, I took it to a real mechanic who performed a diagnostic and let me know I needed my axle replaced. I have had no issues since. More recently, I came in to get an oil change and brake light changed. My manager's special oil change came to $89. My break light change was $15. As soon as I drove off the lot, my break light dash light was still on. Also note, I left my car there at 4:45, and they had not finished my oil change (on a Tuesday) until 7:00. I picked up the car at 7:30 and they said with the 20 minutes of work time they had left they would not be able to replace my brake light. Since this was one of two small jobs I came in with, I cannot express my full disbelief in how incompetent this group was. Needless to say, where I used to be a loyal customer, I will not be returning. I called to speak to the manager. I was placed on hold for an exorbitant amount of time, and so I left my number. It has been hours, and no one has called me back. read more

Their service center is ok but I'm not fully confident in their diagnostic service especially at the price they quote for it. Tires are always on backorder. Sometimes a friendly staff member - sometimes a grump. read more

Everytime I come to this location I encounter Donna. This is a very busy location but her customer service always astounds me. My issues are considered and fixed in a timely manner and she gets my vehicle to a mechanic fast as possible. I learn customer service and professional job skills Everytime I visit the store just by observing her work ethic in a fast pace busy atmosphere. read more

#CorruptedPepBoysStore This store achieves the highest (one start) rate over all pep boys stores! At least they're good at something!! The store manger is useless, weird and unprofessional, he should be fired long time ago!!!!!! I have a 2007 Nissan 350Z , with 125,000 miles on it. I went to this location on 09/05/2017 to have a Pennzoil full synthetic oil change, I had a coupon for $49.99,they said you know what, we will give you a better coupon for total of $39.57 including tax! WHAT A GOOD DEAL!! So definitely I agreed and gave my keys to JOHNNY WILLIS then asked him very clear simple question: Is this $39.57 oil change a full synthetic oil? He answered with a big smile YES SIR. I waited form 3:30 pm to 7:00 pm until my car is done, all that for a normal oil change, I had no appointment so I'm fine with it. having nothing to do in the waiting room except drinking some coffee (after a long day in college) and watching my car while they are applying service on it. The guy who worked on my car is so funny, he didn't know where is my oil tank to open the led, I promise it took him 10 mins to find out, then h left the car up and instead of taking off the bottom cover for the whole engine, he bind it from the corner and start working on the car! I was shocked and went to talk to him so he reply as they don't have to take it all out and this way is easier!!! So I shut up and go back to waiting room where I can keep watching him. Then suddenly while he is working under the car, releasing the oil bult, high pressured oil everywhere on his face, his shirt, arms and for sure on the engine cover that he refused to take off! So now I have oil between the engine and the bottom engine cover!! Which later on everyone pass by the car tells me that there's a burning oil smell coming out of my engine!!! He start filling the the engine with the new oil, I can see him dropping everywhere on the engine and on the car's body!! Anyway it was like I'm watching horror movie, imagine someone abusing your baby in front of you and you can't do anything about it. Finally they're done by 7:00 pm, I paid for the horrible service then took my car directly to a car wash. The very next day, sitting in my car in the break between my classes, looking at the oil change reminder sticker!!! What !!! They marked the sticker as HIGH MILEAGE OIL and my next oil change should be in 3000 miles!!!! I grabbed my car's paperwork and the oil change receipt!! It's true! I asked for a pennzoil full synthetic oil, they gave me the pennzoil high mileage oil instead! So I called the store right away and spoke to the MF ( Jeff ) and explained everything to him so he replies as oh no we gave you full synthetic!! then he's like no we don't carry a pennzoil full synthetic oil in our store but the one you got is a synthetic blend high mileage, I told him that I asked for full synthetic and that what I have been putting in my car for the past two years, The MF replies to me: don't worry, the car will make it until your next oil change in 3000 miles then by that time put full synthetic!!!!!!!!!!!! He didn't even apologize to me and offer anything to help me. I called customer care of pep boys and explained everything to them, having all proves that I have a high mileage oil not full synthetic in my engine, customer care said someone will call you in 24 hrs, after two day I called again and explained the whole story again to them, explained that there's a white thick smoke coming out of my exhaust which is not normal! I think my engine is gonna blow up but looks like nobody care about us even though we're a very loyal customers for year! I mean we were because I'll never have any business with pep boys anymore! They are liars, unprofessional and just trying to make money any possible way, even by fooling and stealing off their own customers! #CorruptedPepBoysStore read more

Pep Boys - #CorruptedPepBoysStore This store achieves the highest (one start) rate over all pep boys stores! At least they're good at something!! - Auto Repair Near Me - Marietta, Georgia

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