PEP BOYS Ocala Worse company ever!!!!. Sent my wife for a noise in the car. They sold her an alignment and three tires. removed the 4th tire and they did not check the nuts. On I75 tire flew off and she got into a bad accident destroying the car. They almost kill my wife and 9 year old daughter. Service manager Bill tried to avoided even acknowledging their error even with our invoice at hand. They sent a letter two weeks later refusing claim arguing they do not check nuts on car inspections and do not check nuts on tires to do a car alignment. After exhausting all diplomacy, we are now hiring attorneys to force them to respond for their negligence. We are opening a case with FHP for possible culpable negligence and sending formal complain with FTC for criminal and dishonest practices PEP BOYs are total criminals and they will get you killed with their careless services....Service Manager William .....Area manager Frank Crowner total scum bag rude and disrespectful, Claims manager Steve Shur does not even responds calls..... Avoid doing business with pep boys.... They are so bad that their store manager name is hidden from customers. They refuse to say the name. No one is accountable for anything there.... read more

On Saturday, 10/19 my husband and I went to Pep Boys (Store 0598 on College Rd) because he heard the brakes on his Jeep squeak and wanted to have them checked out. David Taylor, the Service Manager along with Spencer and Jacob got our Jeep to the garage fairly quickly. Dylan Walker, the mechanic is fabulous! He came in to get my husband to let him know that his brakes were just fine and took him to show him. While he had the tires off, he said "we might as well rotate your tires and clean up your brakes a bit". Here's the best part. We were not charged ANYTHING for his work! Mind you, we wouldn't have known the difference so that was really great for us not to pay for a brake job we did not need. The integrity and honesty they showed was truly shocking in this day and age. We were so grateful that we purchased a stereo and some speakers for his Jeep and can you believe this? They put it in right then and there. The job is so professional that it looks factory installed. Thank you to Jacob our salesperson! You were great and helpful. And a great big thank you to Dylan, our technician! We will be back with my daughter's car for headlights and my mother in law's car for servicing. read more

I was visiting from out of town with a friend, and made an epic curb check and needed a new lower control arm and ball joint ASAP. I had arrived the day before (after a 3 day road trip) and was there to surprise my parents and help with my terminally ill grandmother. Until I ran into a curb REALLY hard. After 2 AAA people the second being a tow truck driver who suggested Pep Boys and dropped my car off there. These amazing people sorry I don't remember your names (they probably remember me I gave them all a hug when I picked up my fixed car) early the next morning. Oh yeah and this all happened on the 4th of July weekend, I am so thankful they could find the parts and get it fixed so quickly. But because of these great people I was able to get to my parents house and help with my grandma. I am so thank you everyone at Pep Boys you rock! Sincerely, Kim R. and friend read more

My tires were so bad that I was actually scared to drive on them! I called around getting prices and Dave the service manager, not only beat ALL other quotes, he gave me a better tire for the price! Once I got there the staff was friendly, and they had my new tires already pulled and waiting for me! Knowing that my tires were worn so bad because they needed an alignment I was able to get the alignment and tires for less than the cost of the competitors set of less quality tire! As a single mom that's a big deal! When there was a delay they quickly informed me and allowed me to come back the next day to get my alignment so I could go to work! My parents highly recommended them to me and I'm sure glad they did. Kevin was helpful and kept everything within my budget!!! This place is amazing! My truck is safe to drive again!!! Thank you Pep Boys and crew! read more

I have not been in Pep Boys in over a year now, the last time I was in was not that great but I heard they got a new sped shop and I thought I would go in and check it out. I walked in and was very socked to see all the new high performance parts they had put in the store, but what really got my attention was the new staff they had there. The store has new managers and most of the employees are new from what I remembered from the last time I was in, and they really needed to replace them, but from the time I walked in until the time I left they was all very friendly and all making sure I got what I needed. The speed shop manger Spencer and the GM Rob seemed to really know what they was talking about and found me everything I asked for. Wow, what a difference from the last time I walked in. Pep Boys just earned this customer back, keep it up. read more

I was hearing weird sounds coming from my vehicle and I was looking for a nice, but budget friendly place to take it to be serviced since the last place I tried didn't meet my standards, so I chose Pep Boys as my new place to try. Upon my arrival, I was acknowledged and was treated very well by the staff. They diagnosed my vehicle quickly and lead me out to see the problem for myself. All of my questions were answered and I was very satisfied with the answers I got. These people are amazing! The work done was excellent, the customer service is spot-on, and manager is a real sweetheart who will go the extra mile to make sure you're satisfied and safe on the road. They're very good, honest people and they do amazing work! read more

my son was here for a visit and their car broke down about 1 mile from 42 and 301 we were able to drive it to pep boys a 2007 lincoln town car took 4pm On a Wednesday and was ready by 1pm Friday their diagnostics found issues and was explained very well with a sensor low voltage battery egr valve so fuel se odor and voltage a perfect storm for loss of power got senior 10% discount as I paid his bill car is back in Cocoa Florida and running fine ever since great job guys at Mulberry Pep Boys Robert Higgins Sr read more

Honda Accord needed struts, tires and an alignment. Went to Pep Boys for just a quote. Left with a receipt and work completed. Jannette helped us with everything. She was professional, courteous and very helpful. She did have an issue that she could not figure out with the order. Dave came to her rescue in short time and had everything worked out. Pep Boys has the best selection, price and level of knowledge out there. Our family are customers for life. Thank you Jannette and the Pep Boys Ocala team. read more

Every time I go into Pep Boys on 200 in Ocala, the staff is very friendly and helpful. The last time I went to them, my brakes were bad. Lamar gave me a price for parts and labor, after he beat all the competitor's prices, his quote was definitely the cheapest. We are on a tight budget so any extra savings are greatly appreciated. Lamar also called me back when he said he would and had my vehicle out of the shop the very next day. He truly understand what customer service means. Thank you Lamar..... read more

My husband and I went through there when we were on vacation. Our car started acting up and my husband took our car to Pep Boys. They diagnosed it with an ignition problem. Being that we were on schedule and it was so late in the day we were worried that we would have to wait until the next day to have them fix it. We explained the situation and they stayed late to fix it. Not only did they stay late but the service was great and the price was fair. Would recommend this place to anyone. read more

Great service. I was stuck in Ocala, which I live about 60 miles from, due to a mistake by AAA, the tow truck did not get my car to the shop till after seven on a Saturday, the staff was nice enough to wait for me and stay till my car was fixed after their closing time, if they had not done that I would have been stuck with no way to get home. James, Todd, Ozzy and Ty were professional and proficient. I am very appreciative and thankful for their help.. read more

Pep Boys has just earned a Life Long Customer. I have never used them before and was price checking for two new tires. Not only did their employee Lamar quote me at the best price that was in my range, once they saw what my car needed the manager and Lamar worked with me to get the price I could afford. As a young lady I never left a tire shop happier. I give top recommendation for everything. read more

Pep Boys was amazing on 10/21/2013, my family broke down on I-75 around 7:30 pm. Called everywhere and the only place open was Pep Boys. The service Manager David Taylor and Sales Clerk Sarah were awesome, helped us to get a tire and back on the road. Great customer service and very helpful. I will definitely go back to Pep Boys!!! Thank you so much for you assistance!! read more

The newest addition to this Pep Boys has proven to be a welcome addition. Originally the wrong tires were ordered and installed on my vehicle. But Dave, a new member of the management team made things right. He rectified the situation immediately. Thanks to his customer service I will be a continued customer in the years to come!!! read more

NICHOLAS PATTERSON Is the definition of great costumer service. He dealt with my car situation for two days. He went beyond to make sure I got taken care of. Nicholas kept it honest and made sure I understood everything that I had going on with my car. I will defiantly return again if I have any trouble and see him.! Thank You Pep Boys read more

I agree with this one I have had close friends take their car there and the unscrupulous management of the business do their best to defraud you by insisting that you agree with their auto check up and do all their "required" repairs 90% of them are bogus , the state attorney should investigate this place immediately read more

Just wanted to say David Taylor was so much help to me... I cant say enough about how nice he was.And how he made me feel important and he really cared. He was so much help and took good care of me and my husband. And he didnt rush us I liked that !!! Thank you for having such friendly people as was Saraha.... read more

Ginger and Taylor helped me out and we're able to procure the specific parts I needed and with great attitudes! No issue with installers, Holly and Greg did great on both separate issues I had, considering I normally do my own repair work, I trust these people with my car, and my safety and it has been well earned. read more

great service every time I go in. employees are always smiling and happy to help me out as soon as I walk in the door. would continue to shop there. The storemanager rob helped me find great prices on tires he even let me know that i could shop around to find better prices and he would beat them by 5%. read more