My daughters car was acting up and her check engine light came on. Took it to this store as it was the closest to our location. They ran the codes and were able to get her car in that day to fix the issue. They were professional, courteous, helpful and made sure her car was fixed up for her to drive again. They even fixed her gas cover that didnt latch without being asked and without charging us. They definitely will have our business again! read more

you pay for repairs but once they get your money and the work not right they screw you around trying to get what you paid for. talk about customer service more like customer rip off. Go somewhere where else read more

Had a tire that had a nail in it on my drive out of state. I just had surgery 2 weeks ago, with my cat in the car, in the middle of a 22 hour drive. The guys at the shop were not only open on a holiday weekend, but took pity on me, immediately took the car in and fixed it within 30 minutes! Very grateful for the team at Pep Boys for being so kind and accommodating. Very reasonable prices too. read more

Wanted to charge 100 for a synthetic oil change, and would take hours. Thanks no thanks. Tire rotation and oil change cost less at the dealer. Would not waste my time or money at this place. read more

Honestly, I'm still here waiting in lobby. I came yesterday to ask about slow leak in tire. Made an appt for today. Walk in and there is no recollection of appt. It only gets worse from there. Lots of mumbling and frowning. Literally I'm here for a slow leak.... 10/10 don't recommend for customer service. Would choose any other place if I hadn't UNFORTUNATELY purchased my tires from A Pepboys that came with "a warranty". read more

Jeremy helped me by fixing a nail that went backwards(heads first) into my tire. He was super professional and very courteous. I will be back with any more tire problems. read more

Had a nail in my tire. I walked in without an appointment, did some quick paperwork, and they called me within an hour to tell me it was all fixed up. They didn't charge me, as they said it was an easy fix. Literally paid $0 for a tire repair, that was completed within the hour. Highly recommend this store. read more

My car broke down and I had it towed to them for diagnostic. most professional and helpful thing I have experience in the auto business in a while. honest and quality work is rare these days but they have it. Very impressed . Thank you Adam! A+ read more

Had some tire issues with my company car. Took it in and they worked with the fleet maintenance company and put two new tires on, shocks all the way around, and did a whole car alignment. Forgot how smooth the car is supposed to feel. They are the ones that I trust to do any work to the car I earn my living with! read more

I had a slow leak in my tire. Had to put air in all week. Had a nail in my tire. They took care of me. Definitely will be coming back.

My trucks flashing check engine light came on and luckily I was close enough to this pep boys to pull into. They pulled my truck in right away and figured out what was wrong with it and how they were going to fix it. They even offered me a free Lyft ride anywhere I wanted and a ride back.. on them! I got a call about an hour and half later and came in and they honored my warranty on the part that was broken and had me on my way. My truck runs 10x better now and I couldn't have been any happy with the service. Will definitely be going back again. Remember to ask for Greg! Great guy and really helped me out. read more

Thank you so much to Greg and the other gentleman working who I didn't catch his name. We were driving through on a Sunday and had a tire issue with a rental car. Greg and the other gentleman helped us get repaired and back on the road very quickly. I have nothing but great things to say about how nice Greg was in helping us out. Thank you thank you. read more

These guys are super unprofessional. Terrible on the phone. There are other locations in town that are much better. Charged me for things I didn't want. Had a flat within two weeks of getting tires here and they charged me 120 to fix it. Never going here again. read more

This location has a lot of potential, but where they fail is their over-scheduling and false guarantees. After 3 separate visits, these are some major takeaways to be wary of: -Appointments dont mean anything, setting one up does not ensure your car will be worked on. It just gets more people through the door for services. I've had to wait several hours, even just for an oil change with an appointment. -Price estimates are intentionally set lower than what you'll actually pay. There'll always be a special fee or "parts missing" that will be added onto your bill when you pay. Make sure that anything over $100, you request a written estimate. This is Florida law and will protect you from some serious overpricing. -Services themselves are way overpriced. You can get an oil change at the Creighton walmart for $60, or express oil change on nine mile for $70 (synthetic). These guys charge $90, to give you a perspective. For any other body work or peripheral repairs, the firestone right down the street is a little cheaper and does a phenomenal job. To give a little credit, they do decent work and will work with you on problems/complaints. But this shop has a long way to go before I ever drop another dollar here. Buyer beware. read more

We received a coupon for an oil change for $19.99. Brought the car in early and they were to call when it was done. After several hours I called and was told the car had been ready for hours and they were about to close. When I got there, the bill was now over $40.00 because they decided I needed some other additives and those incurred a "labor charge." Needless to say I felt like I had been scammed! That's the last time I fall for a "special deal" from them! There are plenty of other places to go to get your oil changed and I suggest this one be taken off your list. They are unscrupulous. read more

SCAM, SCAM, SCAM. I went to this location because it was the place closest to the location where my car stalled. Come to find out, my linkage cable on my transmission came loose on my Fiat and needed a grommet. I got there on a Sunday at 1:30, and was told that they couldn't get to it on that day because they only had one mechanic (Okay, fine...it's Sunday) and two others ahead of me. Long story short, I wound up leaving the car there and was expecting that they'd give me a call when they were able to get a look at the car. It took them TWO DAYS to call me back (after I called them and was told repeatedly that they were waiting on word from Fiat). They kept my car for TWO DAYS, charged me $106 for a diagnostic, AND THEN they told me it was "jerry-rigged" in there for a temporary fix, and that I would need to take it Fiat to get it fixed. For a bushing?? BRUH. It would have been nice to have been told that on Monday. Instead, I was without my car for two days, and I wasted time and $$$. NEVER Pep Boys. NEVER. AGAIN. read more

First time I've been to a pep boys, but Keith, the manager was awesome. Helped me sync up my TPMS sensors I got for my aftermarket rims and said not to worry about being charged for it. I'll definitely be coming back here for my tire needs! read more

Pep Boys - Tires Near Me - Pensacola, Florida

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Needed something looked at...walked in and the dude at the front looks at me and walks out...says nothing...guess he was checking on another customer's car? Could have at least acknowledged me...I waited a few minutes and no one was anywhere to be found. So I left...(as he was talking to another customer) And no, not a deaf guy because I've been here before and asked the same guy a simple question about how much they charge for a specific service and he responded extremely rudely about the price range....(unless he reads lips very well and naturally is rude when responding.) read more

I have used this Pep Boys before and received great service. The engine light came on in my Versa. They did a computer check and found out I had a bad gas cap. (NO CHARGE!} Today I go for an engine light on check. The person at the desk said, It would cost $89.00 to find out the problem. What changed? This is a 180 in customer service. Manny, Moe and Jack would be so proud? Pep Boys never again! Tim in Pensacola read more

I never write bad reviews, but here we go... Wow! I couldn't be more unhappy with how I've been treated at Pep Boys on Nine Mile, the last three times I've went there. The last time I went, was for a tire plug, that took two and a half hours, and even then it wasn't placed right. Guess what I ended up having to fix myself? The second time I went in, is because I needed a cooling fan assembly replaced. They wanted nearly 1700 dollars for something that any regular Joe with a set of ratchets and wrenches could've done in 2 hours. They said "The part is what's expensive"...again, wrong. I ended up getting so angry that I left because their manager (I believe his name was CD) told me he'd call me back with a price on just the part, and I let him know I'd do the labor myself. Which he never did. Awful customer service, so I ordered an OEM part for 200 bucks and did it myself. Way to save 1500 bucks. It took me an hour and a half. Now, tonight. I replaced the alternator on a vehicle myself, and took my car in because I figured some new terminals would be nice, corrosion from a previous battery had set in. I told Paul that I wanted Terminals put in, I told him that I had just installed a new alternator and battery. He told me that I needed a new battery because my battery was leaking. Without even looking at my vehicle, or even acknowledging the fact that I got a new battery, and I had been working on a new alternator today, and I just wanted someone to handle a simple task for me, that wouldn't take long. He couldn't even do that without mentioning I needed a new battery. Well, Paul. How would you know that without even looking at the brand new battery I had? How do you know much of anything with the minimal training that the crew at this store has? This location is a blatant embarrassment to Pep Boys. Save your money, spend it somewhere the "mechanics" actually care about their customers. FYI, These aren't mechanics. Real mechanics aren't limited by what they can do in a shop. These are Youtube mechanics. They can change tires, batteries, and oil. That's really about it. Make sure you don't stop here unless your car is nearly dead, even then...you might be better off just pushing that POS to Vannoy's down the street. read more

I went in for a routine oil change - NO issues with my car prior to this point. I got there at 5:30 and patiently waited. They finished up after their closing time, told me everything looked great but recommended an air filter change soon, sent me on my way. A few days later, a friend let me know that my car had leaked oil on their driveway. A quick glance underneath the car showed us that a metal wire was sticking out of the drain hole and the plug was not sitting flush (see photo). I took it back to Pep Boys on Monday, let them know about the leak and showed them the photo - they immediately saw the issue and pulled my car into the garage. They told me the helicoil in my oil pan was broken - I repeat, I've had ZERO issues with my oil pan prior to Pep Boys touching my car. They then told me I would need a new oil pan which would cost over $500 between parts and labor. I let them know I would go somewhere else for the repair. He then spoke to his superior and advised they would cover the labor costs. They sent me home with an oversized plug so I could think it over. I brought it back the next night and dropped it off for the repair. They told me it could be completed the next day as long as it was in stock. From this point on, I am Ubering home, to and from work at $40/trip. The next day, they tell me they had to special order the part, but that it would be in the next day. (I have a Chevy Cruze, not an uncommon car) This seems odd, but unavoidable at this point. The next day, I call to check in - they're having some difficulty getting a piece off, but still assured me it would be completed that day. At 1pm, they let me know they ordered the WRONG PART. They said the dealership would get it to them within an hour and that my car would still be repaired that day. At 4pm, they told me that it wouldn't be fixed until the next day. When I pick up my car the next day, they did not charge me, but overall I still paid $240 in Uber costs (not including tips to the drivers). The oil pan issue was VERY noticeable. I was sent home with an obvious issue - likely because they didn't want to deal with the issue at 7pm. Had I not been to a friend's house, this issue would very likely not have been caught until it caused significant damage to my vehicle. I will not be returning to Pep Boys, and I would urge you to think twice about your choice in shops. read more

I decided to get my oil changed on a Sunday and they were the only ones opened. I was WARNED by friends not to go here before I did for the awful job they do, but I desperately needed to before I went out of town. By the time I made it to the mobile bridge, my protector cover came off and got completely destroyed because they didn't screw it in right. They told mee they were going to replace it. I drove all the way back from mobile for them to have the wrong part and told me they'll fix the problem. Never did and completely ignoring me. Do not go. They have done this to me and multiple of my friends. read more

I am so thankful for the amazing service I received from CD and his other mechanics. They were so kind and helpful when my engine had a misfiring cylinder. They diagnosed the problem immediately and had it fixed within the hour despite the fact they didn't even have the part on hand at the shop, they knew exactly who to call and how to get it there quickly! I couldn't be happier with the service and I absolutely recommend going there if you have any car problems. read more

I dropped my car off to get worked on and then went back to work myself. At the end of the day I returned to find that not only had my car not been moved from the place that I had parked it but they had not even looked at it. It is safe to say that I will NEVER be going back to this location in the future. read more

I cannot express strongly enough how appreciative I am for the service and help that I received from Kyle and the team at this Pep Boys location. I came in with a horrible situation. I was driving with 2 teenagers to CA, and when we got to Pensacola the a/c on my daughters car went out. It was Friday night and the weather during the day was in the 90's. The Volvo dealerships in Pensacola to Mobile were closed for service on Saturday, and I feared we were out of luck, since it was unlikely anyone could get parts for her 2010 S40. At this Pep Boys shop - they were so willing to take a look and determine the issue. They discovered the problem but tried to give me options for minimal cost and fastest time - so we could get out on the road, but informed me that ultimately my compressor needed replacement. I decided it was best to fix it - and they were able to get the parts in and get everything replaced in an amazing amount of time. During this time - my daughter and her friend took my explorer to the store to buy a USB fan just in case the a/c couldn't be fixed -- and hit a giant metal road hazard that punctured my tire. While my daughter called AAA, Kyle ordered a replacement tire from the warehouse (just in case he couldn't repair it) - and received it just as the tow truck showed up with the kids and my truck. It turns out the tire had a 1 inch hole ripped in it -- so thankfully Kyle is very proactive and forward-thinking. Aside from the efficient and prompt emergency service for 2 vehicles, I received courteous service with consideration of my time and cost - which is just about all you can ask for from a repair facility. As we prepare to drive off to continue our road trip, I'm sitting in the parking lot taking another 10 minutes to write this review, because they deserve it - and without the amazing service, care, and work of this crew/staff --- we would be Uber-ing to a motel to wait out the weekend for Monday morning. So thank you Kyle and the rest of the team at Pep Boys on 9-mile !!!! read more

Took my car in because of a strange NOISE in the engine. Kelly got right on it and I was out in no time with NO NOISE. Awesome repair shop. You ROCK Kelly and crew! read more

Open on Sundays. Did a quick job fixing a flat tire. Great customer service.

Absolutely the worst car maintenance place on the planet. Took my car there for tire rotation and will alignment. Came back still pulling to the right they did not rotate the tires but charge me for them. When I approach the manager he said he would check but there was nothing fixed. Had to take the card somewhere else to get it fixed properly double cost but at least the car does better now. read more

Against my better judgement, I bought a set of tires from a Pep Boys up in Georgia back in April because I needed an alignment anyway, and they were running a special. I picked the car up near closing time, and by the the time I hit the highway, I could tell it wasn't even close to being in alignment. I dropped it off at another location the following morning, and they finally squared it away. Here I am 8 months later in the lobby of this 9 Mile Rd Pep Boys for another alignment. I've already had the car here once today - they had it for a few hours that time. I picked it up, paid, and got a few miles down the road when I realized it was still pulling to the right. When I came in, the manager, Paul, immediately dismissed it as the "crowning" (angle for water diversion) on the road causing the issue even though I had driven on several highways, surface streets, and an interstate before I brought it back in. I explained that I know how gravity works. They took it for a test drive and put it back on the lift for nearly an hour. The tech finally gave me the keys and said, "Sorry, the machine has been acting up." These guys are a joke. If my tire rotations weren't free, I'd have never brought it back here anyway. Update: STILL not aligned!! I guess I'll get it fixed when I get back to Atlanta. Only gave it two stars because the bathroom was clean...lol read more

I am in town from California helping my Mom and went to Pep Boys today to have them check my brakes. They were very busy and I was going to come back a little later with an appointment, but then the manager, CD McNair, heard the brakes grinding as I was driving out. He stopped me and took me in right away to check the brakes due to the safety issue in driving with them sounding like that. I was really impressed with that service! CD was able to get the parts within a matter of minutes and had me out of there with new front brakes quickly and at a very reasonable price. I would absolutely recommend this location of Pep Boys and will definitely come back for other needs due to the outstanding service I received from CD and his staff even when they were already very busy. Thank you for making my day in Pensacola! read more