Come on Pep boys really ... Try to scam me of $800 dollars So I bring my car in for a PA inspection And an oil change Hit me upside the head for not checking their reviews So I get a call They say Car needs new wiper blades I'm like huh? They were working just fine yesterday in the rain he says well they are smearing the window So it can't pass inspection Ok and AND He says there are 10 light bulbs burnt out Um 10 seriously 10??? Yup he says people can't tell if your parking Yeah ok what ever And here is the kicker Car needs a new tire rode at the tune of $800 Yup ok yeah pep boys I'm stupid but not that stupid My pal Rich looked at this car just two weeks ago he is a stickler for bulbs so Pep boys get a new life And stop trying to rip off people read more

I have worked with Pep Boys the past few years. The location in shady side is convenient to Oakland and easy to reach on Pittsburgh bus (typically 61 and 71) when I need to leave the car for longer time periods. Typically, I have only gone in for routine maintenance. Prices for regular maintenance (brakes, oil, tires etc) I've found to be reasonable, though there have been a few services (change of brakes and rotors) where they replaced all parts, driving up the cost on these visits. However, I am happy with my service, coupon availability, and their lifetime guarantee package for alignments (a must for Pittsburgh streets!). I have also interacted with one of the clerks at the service desk many times who is very friendly and helpful, and have been happy with my customer service experience. I would recommend this location and Pep Boys generally, given its range (all the way out to AZ from PA) and it's service. read more

DO NOT bring your car here for anything. The worst service I've ever received. The man with the giant vape torch and ponytail lied not once, but twice and told me that my car was ready when they hadn't even started it yet. read more

I stopped into Pep Boys today because I realized I had a brake light out right before I was about to drive the turnpike across the state! I was hoping I could buy a new bulb and have someone from service help me install it quickly! (Pretty simple job for a mechanic, right?!) When I approached the service counter, I overheard a conversation that made me uneasy. One of the guys working told the other guy that he had just told a woman he would need until Friday (this was a Wednesday afternoon!) to fix it because he "didn't want to" so he essentially lied to a customer and was talking about it right in front of me! When I explained my situation and asked for help, the guy literally laughed in my face and said there was no way they could help me today. I clearly looked panicked and he just walked away. So disappointed in their customer service and lack of professionalism and that is the last time I ever go here! read more

Helpful, kind, quick. Easy! Mounted a tire on a rim for me. Solid dudes. Would recommend for quick car maintenance that requires a little assistance. read more

This story takes place a few years ago....Let's begin... When I was a young piglet, I had my very first car. That car was my baby, my baby had a flat tire. Thankfully, I was already sitting in my parking lot so I wasn't stranded anywhere and needed a tow. However, I called these geniuses and told them, I have a flat back tire and I need a flatbed tow truck. If you don't know tow trucks usually lift your car up from the front and drag it with the back tires. Now since my back tire had a flat that wouldn't be a good idea. So I told them, I need a flatbed tow truck and bring my baby to your shop. They said okay. And I waited over 90mins for a regular tow truck to finally come after numerous calls to Pep Boys. The brought the wrong type of tow truck. The Driver then told me that the people in the office said that I had a dead battery not a flat. -_- I called the office once again, and was told that I can wait another 90 mins for a tow truck to come. I decided not to and drove my car to the place myself. Yes, that is true, smoke and burnt rubber filled the road that day. Pull rolled down their windows and made sure I knew I had a flat tire. "yeah, I know" I replied. We're not done. These idiots then made me wait all day to change my tire. 1 freaking tire! People that were showing up after me were leaving before me. Finally, I walked over to demanded my keys back and left. They didn't even ask me anything, it's like they knew who I was they didn't even ask what type of car or key it was nothing. Dude turned around grabbed my keys and handed them to me. Never been back since. read more

I scheduled an appointment online for 4:00. I took time out of my day, left work, and drove there and was told that they could not honor the appointment because it takes them 1.5 hrs. to do an inspection and oil change and the people who do the inspection leave at 5:00. Then, I received an email from Pep Boys asking me to reschedule because I cancelled the appointment. I should have read the reviews here before wasting my time. read more

Called me to indicate my car was ready. Inspection and oil change. Said i could pick it up. Then I showed up and waited 90 minutes before they released it! Very frustrating. Horrible service. read more

Dishonest staff for sure, slow service definately. You will end up buying a tire or a part you really did not need. Not all PepBoys are bad , but this location is HORRIBLE!!!! Corporate needs to step in and hire new people for this location. read more

My front right rim was a little cracked and I needed to replace it. They did fix my car but they also charged me $150 for a new rim and an alignment, the total cost is $325. This is the "new rim" I received. I will speak no more and just let people judge, but whatever I don't think I'll ever come here again. I'm just very unsatisfacted with their pricing read more

Pep Boys - The rim that they charged for $150 - Auto Repair Near Me - Pittsburgh, Pennsylvania

I made an appointment for 11am and dropped my car off on time. I told the guy I'd wait but I had to be back at work by noon (an oil change only takes 30 minutes to do, so I had plenty of time). He requested that I leave and return, so I obliged. I told the guy I'd be back at 3:15. When I returned at 3:15, my car was parked exactly where I had left it at 11. When I went to the desk to settle up, the guy working the desk went back and told me "they're almost finished with it" and prompted me to wait. Spend your money somewhere that won't waste your time. 10/10 frustrating experience. read more

I'm not a yelp person, but people deserve an honest review. I made an appointment for 11am, got sold on the most expensive oil up front and then waited until 1:30 before seeing my car being brought back finally as I was asking for the keys to leave (I was told this would take an hour to an hour and a half upfront). I'm a young guy that doesn't know much about this stuff, so naturally the staff in the front were completely dismissive and not helpful at all. They said they were short staffed which I understand, but multiple people in the shop around me were having the same exact issue. I wouldn't go here unless you want zero transparency and maybe a nice 3 hour nap. I guess this is why people learn how to change their own oil. read more

I had to come here for a quick fix on Saturday. In the middle of the rainstorm my wiper decided to just fly off. And of course it was the one on the drivers side. I was able to stop my wiper and my window did not get scratched too badly, but still. It was sad to see my little wiper just fly off. I came to Pep boys because it was close to Oakland, I was coming from a baby shower. The person who helped me out was nice, I am not discounting that. I would have rather just looked for the size in a book, because since I had to talk to someone I was talked into the expensive wipers. He was nice and he also installed the wipers for me. I could have done it myself but for how expensive they were, seriously they can do it!! The Rainx wiper blades did work out really well. I am kinda in love with them? But for $35.00 they better be the best wipers I have ever purchased in my entire life. Product Features: Water repelling coating - Rain‑X® water repelling formula is applied to the windshield by the wiper blades and lasts for months Ultimate all-weather performance - designed with a synthetic blend rubber squeegee to withstand extreme weather conditions and deliver longer lasting, superior wipe performance Noise and wind lift reduction - aerodynamic spoiler prevents wind lift and delivers a quiet wipe. So, we will see if they continue to be my favorite wipers or if they are just not worth the money. So far, I have just used them that one day. They worked great. But we will see. read more

I would not recommend coming to this auto shop. The men are unreliable and their shop is constantly backed up on work. After 3 poor experiences, I will not be returning. read more

I was going to get an inspection here, and had to change the date, and when I called back, got the same rude guy as I got when I called for my tires weeks ago. I decided not to reschedule with them at all and go somewhere else. That guy shouldn't be answering the phones. read more

I must have went here on a good day. I know Pep Boys is a chain, and not always the best place to go when you have troubles with your vehicle, but it does in a pinch. So much so that my recent endeavor ended well for me. I bought new tires for my car several weeks ago and while driving in the wonderful streets of Pittsburgh my one brand new tire came in contact with a nail. When I discovered this, probably several days if not weeks later, I called the original place to go in and have the replaced or repaired. Hassle there, huge, huge hassle (they made me set up an appointment for a tire that was actively losing air). So instead, I drove here to Pep Boys. When I arrived, it was midday and they were busy, which I expected. When I walked in and told the guy at the counter what I was there for and after he got my information, that's when he told me the wait time. Four hours, on a Thursday, at three in the afternoon. I was a bit miffed by this, but I needed it repaired and they could do it that day. So I said whatever, grabbed my umbrella and started to walk around the Shadyside area. A hour into the wait, my phone rang and to my surprise, my car was finished. Now this is why I give them a higher rating than most people, when I went to pay, it was free. Yes, I did say free. If you are a member of their rewards program, minor repairs like a flat tire are free of charge. I was expecting to pay the $30 I was quoted on the phone, but because of that little plastic card I walked out of there without paying a cent. read more

Had such a great experience with this place. I took my scooter here and even though they don't work with scooters, they helped me out and fixed it for me. Such amazing service and kind people! Definitely going back here once I do get a car and if I ever need help with it. read more

I would like this email to be forwarded to Tim Gentile @ the S. Millvale Pepboys in Shadyside Pa. I took my car to pep boys again as I am a frequent customer. Today's visit included an oil change, tire rotation, alignment and filter changes. However the tire rotation was not completed. I went back into the shop and explained the situation to Matt. He asked that I come in the next day but this is not possible for me. This is the second time I have issues with the tires on my car at this pep boys. It is very discouraging that the first thing listed on my receipt was not completed. It also makes me wonder if any of the other work I PAID for today was completed. I bought my tires from pep boys on multiple occasions and I would like to maintain them appropriately. Hurdles like the one I was presented with today makes this difficult. Having to take my car back is a huge inconvenience as well. The only reason that PepBoys has kept me as a customer is because of the great service given by the front staff. The guys Herrold, Ray and Matt should be commended on their great work. I am very disappointed with the mechanic staff though. Joe D I believe is the mechanic that "completed" the work on my car today. I would like the discouraging matter at hand to be dealt with promptly. If these issues keep happening with my car, the great customer service alone will not be enough to keep me as a customer at PepBoys. I have sent this as an email to Pep Boys customer service as well. read more

Steve and the entire staff were great. They serviced my Tesla with a new set of tires and were very quick/responsive.

negative stars. Staff did not follow through with promises. Telephone hold time was more than an hour. They told false information about their actions and my actions when my family member talked to them. This was a terrible experience I will never forget read more

The gentleman at the front desk is clearly a professional and master coordinator. My oil was changed very time efficiently and the waiting area was especially clean. Special thanks to the under appreciated essential workers like these guys! read more

I STRONGLY recommend NOT leaving your vehicle here. In April, Harold gave my truck to my nephew's father WITHOUT MY PERMISSION. I got the truck back but not before he used it for several jobs. They still had possession of one of my cars that I planned to negotiate some work for their negligence. It had been months. Honestly, I had anxiety about dealing with them. Yesterday, I spoke to Mark who had no idea or record of where my car was or that I was ever there. I showed up in person to discover he never even checked the computer. He immediately found me after checking but still no record as to what happened. Dan, the extremely defensive and RUDE manager, who said he believed it was towed and had to check. I asked why I wasn't notified and he said they tried several times. Lies. I never heard from them. The vehicle now costs $995 to recover from the junk yard. They are taking no accountability nor offering apologies. Come here at your own risk. I will be pursuing further legal advice as well as contacting corporate.. Since, I have contacted corporate and have only been told that they are "looking into it"! One of the case numbers is Case #827000 taken by Luis G. I was also told by Alba T that someone in the leadership team would reach out. Still haven't heard anything. read more

Avoid a guy called Matthew Tray there. He should not be the face of customer service due to his unprofessional and douchebag of an attitude. First visit: wanted a tire inspected and repaired, made an appointment at my time to wait and have it done. Took them 45 mins before informing me that it could not be repaired and needed my tires replaced instead, that I would have to wait longer to have it done. When I asked why it took so long to tell me that, the "assistant service manager" Matthew scoffed, told it me it was my fault for not picking up my phone (even though I was at the store and came to the service area immediately after I saw the call 5 mins later). One of the service guys from the back came out to tell Matthew something, and they got into a verbal argument at the desk. #greatimpression Second visit: gave them the benefit of the doubt and figured, how badly can an oil change go wrong? BUT OH WAIT. Scheduled in advance an advertised 15 min oil change. Planned my day around this appointment. I arrived and unfortunately had to see his smug face there again. He told me I'd have to leave my car for 4 hours; when I said it was confirmed for 15 mins, he shook his head at me and said "nope". I said, "alright then I can't do this... I'm leaving". Dude stares at me and says "ok fine bye". Ok fine bye Matthew I am never coming back here again and telling everyone I know not to either. Have fun being a jerk to other people! (Or your coworkers when you run out of customers) read more

DONT GO HERE. I wish I could give 0 stars. My friend and I walked in and went to the tire desk because she had a flat tire. The tire pressure was at ZERO and we had no clue what to do. I frantically asked if he could put some air in for us and just take a look at it. The old, rude man sitting at the desk said two things. "well if the tire is at zero it's flat." and "I'm not getting out in the rain to look at it." I can't speak for any of the other staff but that guy should be fired. I have never met a more rude person i. my life. Go to NBT instead and ask for MIKE. He's much better. read more

I brought my car here for what seemed like an issue with my drive belt. A couple hours later, PepBoys calls me and tells me that my car needs $2,200 worth of work. I took it to a local mechanic for a second opinion and they were able to resolve my issue for only $140. If I hadn't known any better, I'd be out $2,000. Giving 2 stars instead of 1 because it was easy to make an appointment and the staff were friendly, but I will not be trusting this chain in the future. read more

Made an appointment for an oil change after recently getting new tires and an inspection in addition to other costly services from this location. I showed up for my appointment at 9:30 AM and was told an oil change would take 4 hours after I made an appointment for 9:30 and stated I'd wait for the service when the appointment was scheduled. They're awful. They also never tell you when your car is finished and you have to call to see if it's ready. Never go here. Ever read more

EXTREMELY DISAPPOINTED. I had my oil change at the pepboys last year and this year when I oil change was due again, I went to the dealer to do it. The dealer told me my oil pan thread was stripped because the mechanic who did the previous oil change(the pepboys) over torqued my drain plug and now drain plug can't be put back! My car can't be driven right now and it takes me 3900 dollars to install a new oil pan. I contacted with the store manager, he just told me he already contacted with the district manager, I also called the customer service for two times, they always tell me call me back at 48 hours but it has been a week, no one every contact me for follow up! I am out of my car for three weeks, I need it for my work, all I need is get it fixed. Everybody just doing the blame shifting. read more

I will never go back there. I took my car for inspection they said I needed 2 ball joints and plate lights were out they wanted to charge me 1,100 I said no I'm going to my mechanic that I know that will do it. so I got it done took it back to them and he told me the break light is out I can't pass it. they wanted to charge me $100 to put that in. so I got it fixed and there now giving me a hard time to take it back to put the sticker on it and they want to charge me again this is ridiculous I will never go back there they are a ripoff. read more

My spare tire failed, and I stopped into pep boys before my tire went completely flat- I am also 2 hours away from home with no spare. I was told I can sell you a tire, but can't put it on because we are too busy and understaffed, and proceeded to tell me there's no other garages around that can help me. So I am stuck in Carnegie, with no way to get home and 2 kids with me. I understand staffing sucks everywhere, but it takes 10 minutes to put a tire on, especially they had time to be sitting around sleeping. And on there phones when I walked in. read more

Stopped in for a quick free diagnosis of my brakes because they've been rather noisy lately. Got a call about 45 minutes later saying that the problem was that my struts and/or cartridge needed to be replaced and the cost was expected to be about $1300. Well, I don't have that kind of cash on me so I just went back and grabbed my car and then called another local mechanic who is very well trusted in the area. I wanted to avoid this because I had to borrow my partner's car to get to work, which left him stranded without a vehicle for at least a day. Well, it was worth the wait because he says that my brake system is completely safe. He checked the struts specifically and said they are totally in tact and not leaking. I have heard from more than a few sources that Pep Boys will scam you out of your money if given the chance, and this was more than enough evidence for me to never go back for anything, no matter how simple or inexpensive the task. Feel free to Google "Pep Boys scam" and you'll find a ton of results from customers and employees alike. Although I can't say whether or not these statements are true, there does seem to be a lot of them. They do, however, have an A+ on the BBB despite 86% of their reviews being negative. I'll take inconvenience any day over being scammed out of several hundred dollars. Shame. read more

The staff at Pep Boys is always very friendly and helpful. I've gone here quite a few times, primarily for oil changed and tire rotations. I have a pleasant experience each time I go. The one issue I have with Pep Boys is how long it takes for my car to get serviced. Granted, I'm sure most garages are this way and when they are booked every day it probably gets backed up and hectic. I always schedule myself for an early appointment because I know they tend to get backed up. Still, my car takes over an hour each time. Normally it doesn't bother me because I will run other errands while I wait. The one time I got my car inspected and the service rep gave me an entire list of things needing fixed on my car. Since I am a young female, I called my dad to see if these were all legit issues because it was going to cost me a ton of money. I ended up taking it to a garage in my hometown and got the big issues taken care of for 1/3 of the cost. Other than that, everybody is friendly and I can get my oil changed and tires rotated for pretty cheap. Today I got those services done for $25, so I can't complain ! read more

Just awful service. Slow, rude employees from front to back. I'd take my car anywhere else in the future. They give no incentive to spend money it's ridiculous read more

I live close to this location, and so a few times I've stopped in to pick up a car-related resource or to get work done; I've experienced every level of the Pep Boys services, and to tell you to run far away in the other direction doesn't begin to describe the headache you'll endure coming in to this shop. Very friendly service people juxtaposed against incompetent representatives on the floor and tied to disgustingly half-assed work. Take your car to Zovko's in the South Side for maintenance/work, and take your car to Duke's in the South Side for tires. And if you care, read below for a more in-depth list of upsetting moments in chronological order: 1. Needed new tires. Went to Pep Boy's for a tire offer. Great tires, nice price. Quick installation, got my car back with smiles on both sides of the transaction. Driving across the state, my hub cap blows clean off on the turnpike. Check my tires, the lug nuts are all loose. Pep Boy's didn't tighten the lug nuts. Fortunately, they reached out apologetically, replaced the hub cap, and checked out their work. Nice enough. 2. Needed some rust remover and touch-up paint. Looked for what I wanted, but was confused at the large amount of options available. Waited about fifteen minutes in line to ask an employee, who asked me to wait to check out the three people behind me before walking over and giving me his recommendations. After looking up my car make/model/color, he gave me a can of rust remover and some paint to go with it. Turns out, it was the wrong color. I brought it back after it dried and he apologized, continuing to say that he really wasn't sure and I shouldn't have asked. I asked if they could take it off and he said that they don't strip paint, sorry. 3. Woke up to a vandalized car. Needed some graffiti remover, wax polish, and some microfiber rags. Walked in to find a similar issue--there are so many different options and I wasn't sure which to buy. Asked for help. An employee said he had no idea, he just works here and isn't very good with cars/never really did any of this. A veteran employee then helped him get the graffiti remover, wax polish. I asked which microfiber rag I should get, and he said, "I dont know, grab any of them." 4. Tire popped, needed replacement. Took my car in, bought a new tire, was in and out in a few hours. Great, fast service, all smiles. I asked what was wrong with the tire, they said they didn't know and would have to go back and ask but it might take a while. As I drove off, there was a nasty scratching sound (like steel hitting pavement). Took my car back in, turns out the piece where you attach the wheel was bent and it was hitting the frame of the car. They fixed it--for the next two weeks, I drove my car around and still heard the occasional "whump whump whump." Took it in to Zovko's, they took it apart and said that it wasn't fixed. There was a piece of metal hitting my brake rotor. Zovko's fixed it. I don't trust Pep Boy's. I don't trust the service workers, I don't trust the employees, and I don't trust the establishment. I don't want a frequent customer rewards card, I want a quality person to see me through start to finish that knows what they're talking about and is proud of their work. I will never go back to Pep Boy's, even if it is right around the corner from me. You should never go to this Pep Boy's. They will only steer you into a ditch. read more

On a recent 17 degree evening, my 7 year old battery dies, and I'm stranded wearing only a light jacket. My friends are real champs, rushing to the rescue. After a jumpstart, we pull up my options on an iPhone, and this is my "best" hope--'best' is in quotes because it has such bad reviews. We roll up to the store 5 minutes before closing and Dave and Brian welcome me like an old friend (I've never seen them before). I can tell you at night in 17 degree weather 5 minutes to closing I wouldn't be happy to see anyone, but these guys really seem like they want to help. I tell them my situation, and they look up my car in the computer. They have my battery. It is now closing time when I ask with a grimace, "Any chance you can install it?" They explain they are now closed and so the shop has been locked up. They look at each other. And then one comes out to look at what will be required to change it while another goes into the shop to locate the battery and see what tools are available. They go in to confer. Ten minutes past closing time the shop bay doors open and to my immense relief they are waving me in. More than half an hour past their closing time they have completed a free installation and are driving my beloved car out in perfect working order. I tell them how I almost didn't come because of the terrible reviews. They said they know; they have let go problem people and are working very hard to win better reviews. Well, here is one. I say give them a chance. And thank you Dave and Brian. You saved my hide. read more

I scheduled my state inspection online for 10 am Saturday thinking I could get it done early and not waste an entire day. Over 3 hours later I was still sitting there waiting, with them claiming inspections take a couple hours. I've had my car for 4 years now and usually take it to my car dealer, but since I moved to the city I decided to go somewhere close. My car dealer's inspection lasted about 40 minutes at the absolute most. 3 hours is unacceptable and I will not be going back there. I also sat and waited and saw how many people came in and asked for inspections and they were immediately assisted. Why even make an appointment at that rate if they'll help everyone that walks in before you? Ugh. read more

It's the closest auto shop near me but I'd rather drive twice the distance to go to Firestone. I got tires replaced here and when they did a rotation they didn't plug back in the wire for the AntiLock Breaking system. I brought it back in and they tried to charge me over $100 to tell me that I needed to bring it in to the dealership to get a new system. I refused to pay. Took it to Firestone and they charged me $20 for a full inspection and simply plug back in the wire. Pep Boys is overpriced and filled with incompetent people. Sufficed to say I won't be going back. read more

Better pile on the 1 stars so hopefully more people will avoid this damn place. My husband recently took our car in for a state inspection and emissions inspection, and was told that we had to replace our tires. This was not a surprise for us, but I just found out that they lured my less-than-knowledgeable husband into a "Tire Installation Package" which included unnecessary replacements of our tire pressure monitoring, a ridiculously expensive warranty that is superfluous given manufacturer warranties on most tires, and again an unnecessary wheel balancing and wheel alignment adjustments. Plus, they charged a 12 dollar "tire handling charge" separate from the mounting fee. All in all, they charged us over $250 to change our damn tires. Never go to this damn place. They'll try to milk you for all you're worth. read more

Deceptive and dishonest are the kind ways of describing the people that work at this PepBoys location. I had work done there about 8 months ago. The first sales rep that I talked to about my car's symptoms became openly disappointed that he couldn't charge me $70 for a diagnostics test because one of the mechanics accidentally revealed what the issue was without looking at it. (This apparently happens a lot with my car model.) My car was "fixed" for a week, then the check engine light came back on and I went back to have more work done. $500 later, everything seemed to run smoothly. They even said that they "gave me a break on the labor." I was so grateful! Last week, my car showed signs of the SAME issue happening again. 8 months later. On a car with 40,000 miles on it. I took it to another mechanic who ran a diagnostics test (for free) and confirmed that it was indeed the same issue. When he was done replacing the parts, he kept the old ones to show me: they absolutely had not been replaced and were completely falling apart. I was tempted to drive over there with my bag of parts and my receipts, but I know that they will just give me the run around. Give your money to ANY OTHER car store. What they're doing is criminal. read more

No one wants to have to replace their tires, especially all four of them at once. They're expensive no matter where you go. That in mind, Pep Boys was cheaper than what the dealer (Nissan) quoted, offered a 10% off coupon, and a rebate. Not too shabby. I tried to purchase my tires online before I went in so I could get the 10% off. There was some sort of technical problem with the online form, so I called my local Pep Boys, easily made the appointment, asked about the 10% discount that was "only available online" and was told by Robert that I just had to print the coupon and bring it in with me and he'd apply it to the bill. He also made my appointment for me as that function wasn't working online either. Dropped my car off and had two friendly workers there to joke with and handed over the keys. I walked to work, a few hours later I get a text stating my car was ready. When I arrived the guy at the desk said he didn't want to "call and interrupt me at work so he sent a text instead". That's some good customer service right there. Honestly, I was hesitant to go here because I always heard it was overpriced and that local tire stores offer better deals. But I think Pep Boys is the way to go in regards to price and quickness. Since I've only had the tires on my car for 24 hours I really can't comment on or review those, but Pep Boys on S. Millvale was a positive experience. read more

I should have looked at Yelp before I stopped here to have a flat fixed. While the clerk was friendly and courteous, I wasn't savvy enough to realize "as quick as we can" was vague, cover my ass, language for "you'll be here forever." I waited an hour and then asked again when they'd be able to start on my car. Given that they have a huge sign up that they have "THIRTEEN BAYS," you would think that service would be prompt. After an hour and a half, they still hadn't even pulled my car back. I came to Yelp to look for a Plan B and saw the terrible reviews for Pep Boys. I'm now at Walter's - a one bay garage - and they pulled a car down from their lift to fix my flat. I'll be in and out of here in 20 minutes. I will never go to Pep Boys for work again. read more