I needed an oil change and called ahead. I was told that they would not make an appointment and if I brought it in they'd take care of it in 30 minutes. So I brought my car in just before 4 pm today. As of now (5:37 pm) my car still hasn't even been moved from where I parked it. I have been told by the staff that "it should only be 15 more minutes" at least twice now. Another guy told me it was "almost done." It still hasn't moved. If you're looking for fast, affordable service and a staff that doesn't blatantly lie about the time things will take, I suggest you go ANYWHERE else. read more

1) appointment at 8 AM for oil change and wheel alignment. Told it would take about 2 hrs 2) got a call at NOON telling me my car was ready but they want to replace rear brake pads. I believe they charged me for rear brake pads at inspection two months ago (need to check that at home) 3) paid, waited for keys 4) told, "oops, we didn't actually do your alignment!" 5) commenced with "oh hell no" subroutine. Insisted on full refund and immediate return of my car. Got the refund 6) The tires were still off my car though. Declined tire rotation so not sure why they even had my tires off since they hadn't started alignment yet! Had to wait for that 7) Caught attitude from one of the mechanics FTW This is the fifth time I've been in there in 15 months, too. Two new pairs of tires, inspection repair, inspection follow-up, and this time some minor maintenance. I was on my way to being a loyal customer. Now I'm firmly in the "never go to Pep Boys" camp. Good job. read more

Tried to charge me $95 to replace ONE $15 headlight bulb that I ended up replacing myself. It cost me $12 and 1 minute of my time. I won't be back. read more

I brought my car in for inspection. Registered appointment online the previous night. Dropped it off at 9. Picked it up at 10:30. Nothing special to report, they did their job, as expected. Now for the weird things: - I inquired how long it would take. Response was 'a couple of hours'. Repeated requests regarding anticipated duration were met with 'a couple of hours'. - Hardly anyone was in the store. - Ten (10) staff were milling around. Three in the manager's office. Two guys with overalls doing something with their phones and the computer. Another one looking busy. Three more in the parts department were discussing whatnot. All the while one (1) guy was slowly billing customers that were queued up. - The waiting area had a kids' TV program blaring from the speaker. So bring your noise canceling headphones if you have to wait. - Friendliness, they've heard of it. read more

terrible visit. came in to get new brakes and rotors for my kia and the older guy at the front desk seemed to know less than i do. he didn't know if my car needed 280mm or 300mm rotors.. instead of asking somebody else, he said he "would guess" that my car needed 300mm and "hoped he was right". he also said he feels like "we've both wasted enough time on it". glad your time is more important than my safety. 0 stars if i could read more

Went in for a blinker light. Was told to get a 3157. Got one. Wrong part, needed a 3057. Went in the next day and was told I couldn't exchange it without a receipt. Showed them on their computer that it has the wrong part for the car inputted. Was told I could potentially be a thief exchanging blinker lights on a lark. My wife used to take her car there for service until I showed her the light when we met. You should never take a vehicle to one of these chain places. Ever. Find a local mechanic you trust. Now I won't be back even for parts. read more

I needed new tires on my truck. Out of all the places around, they had my my tires in stock and they were MUCH cheaper than the dealership. I realize that dealerships are extremely overpriced, but it was rather difficult to find these particular tires. The associates were amenable and I had my truck back within the promised timelines. Not much more to say. read more

I usually take my car to a neighborhood repair shop, but I just moved here and don't have "a place" yet. I was pleasantly surprised with my experience here, besides the fact that it took MUCH longer than I expected. I went on a Thursday, around dinner time (probably the worst time ever) and they told me it would be a few hours. Since I didn't want to hang around that long, i decided to come back the next morning which I thought would be a better idea. There were a few people ahead of me and they said it might be about an hour until they got to my car, but I decided to wait. Terrible idea. I needed a tire inspected and patched for a slow leak and had a coupon for a 24.99 oil change. The service was great, but I was not too happy with the fact that I was there from about 9:30-2. There is an Einstein Bros. down the street where I was able to kill some time and get some breakfast, but after that it seemed to take forever. When they finally got to my car, they suggested getting new tires because it was a bit dry-rotted and patching it could increase the chances of a tire blow-out. So instead of a quick patch, I had to wait for them to change out the tires which took at least another hour. The man who first took care of my order, Tim, was wonderful. Introduced himself and shook my hand when I approached the counter. I don't often get that friendly vibe from the large chain companies and I just love it when I do! Plus, he asked for my autograph (on the credit card machine, but still!). Another staff member, I believe his name was Rob, took over my order and he was wonderful as well. The staff gets 5 stars! I had a coupon for 15% off tires and a $24.99 oil change, so I was able to save about $30. I would probably go back here for service, but I will be sure to have someone give me a ride home so I never EVER have to wait there again. read more

Dropped my car off before 8am for an oil change and confirmed with them that I'd be back at 5pm after work. After not receiving a text confirmation that it was done, I called at 4:45 to let them know I'd on the way. They hadn't even started working and told me there was no way it'd be done before 6pm. At the end of the call, I let them know I couldn't wait an additional hour and that I'd get my car without it being worked on. An oil change should never require 10 hours and at minimum they should have contacted me during the first 9 hours it was at their shop. I will never go back here. read more

Came in because my daytime running light wasn't turning on. No one was at the desk to help when we walked in. When we finally did talk to someone, he tried selling us the wrong bulb! We needed a a small, spherical bulb for a Jetta... the bulb he gave us was a medium sized rectangular one? When my boyfriend called him out he said that it was "the light that came up in the system" or some bs. We unscrewed the one in my car that wasn't turning on and showed him and he said it wasn't blown out. When we asked if we could get someone to come look at the problem he said, "uhh that'll cost $50-$100 and no one will be able to see you today." The store doesn't close for a few hours and it's also deserted? but it's okay we're going to go to the local shop that's open tomorrow and doesn't charge people just to LOOK at the problem, just charges people to SOLVE the problem... as it should be smh read more

These guys put the wrong size tire on my car in the front driver side tire that's closest to the transmission and motor and it messed up my transmission because it was grinding over the past 2 weeks so now I'm lolly going to need a new transmission in two years instead of eight because it was binding for the past two weeks until I got a new tire and took it to a garage today. But the service is friendly. read more

I took my car here two days ago because the 1 year old battery kept dying, it would not start in the rain, and there was a funny sound that may have been the alternator. I figured this was going to cost me money. They worked hard to find my battery warranty as I did not have the receipt. No luck. But they replaced it anyway. I guess I seem honest. After the battery was replaced, they said that there were no more problems showing up on the diagnostics. And so far, I have not had any problems. It cost me nothing. Nice and polite. That deserves 5 stars. read more

Had an issue with my wheel which Harold the manager went way out of his way to solve. Could have easily suggested I went through the GM dealership to get it fixed but was able to get it done a lot quicker and cheaper this way. Thanks. Mike read more

I went to pep boys at 6pm on the saturday of thansgiving weekend when everything else was closed. So first off, the store hours and accessibility in times of need was awesome. Herold was the customer services rep who helped us out and he was a very very big help. He got everything done and really understood the urgency of the problem (I had to drive 550 miles to SC the next day). He was delightful to talk to and was very patient and understanding as well. Dustin was the technical rep who handled my case and was very helpful as well. He really understood my budget limits and had very affordable solutions to my problems. I would rate these guys 5 stars because of the professional, friendly and understanding way in which they handled the matter. Oh, and we were also able to get big discounts on parts and labor which is always awesome. Thank you so much pep boys (especially Herold and Dustin), noone else has ever responded to an SOS call like you did. read more

These guys returned my car with only 3 lug nuts on one of the tires after they charged me around $230!!!! I realized one of the nuts was missing while I was on the turn pike and next exit was a 30mile drive. Longest 30 miles of my life!! Very sloppy irresponsible service, and the guy at the front desk was very rude probably a racist. Now three weeks later the check engine light is back on! Wonder what they fixed? read more

I don't normally Yelp but I had such a good experience with this Pep Boys that I thought it worthwhile to share. I had to purchase tires for my wife's car and she worked with a person named Herold who was a gentleman from start to finish. Instead of pushing extra services, he spent considerable time explaining what needed to be done, what our options were and what was the most cost effective solution. No, this is not what one expects from a car part dealers.... Kudos to Herold for showing that the words "customer service" still actually mean something! read more

DO NOT EVER TAKE YOUR CAR HERE!! I made a 9 oclock appt, on a Sunday morning (the first appt of the day) and...they're going to try to have it done by 130!! How do they explain this? They didnt! read more

THIS PLACE IS FRAUD !! SAVE URSELF!! I went for flat tyre check and they said that I need to buy a new tyre, so I did, 150$. Left my car there they said they will call once its ready. Three ours later I got a call that my Car's break pad are totally gone and its dangerous to drive with that, new will cost 400$. I had no option but to say, ok do it. I went to pick the car when it was ready. While picking up, there was ABS warning sign on the dash. I informed then about that immediately, they said its post 6PM we cant work on it now. Please come tomorrow, I went the next day at 5 PM, they said we cant check on it today please come prior to 5 PM tomorrow. I went again the next day at 3 PM. The guy on the reception told me it will take 120$ to check what is the problem I had to argue with him for 15 mins to explain it happen when your mechanic was working on it. They checked it and said its a bad news, its going to charge 400$ to fix it. When I said this problem was not there before and this is first time its happening when your mechanic work on the Car and they had replaced the breaks pads as well. He said ITS JUST A COINCIDENCE !!... WOW, I couldn't believe it. I was so frustrated and irritated by this time, what kind of professionalism is that ? they are seriously conning their customers. I have never seen such pathetic service and response. They suggested me to drive with this warning sign on as "ITS NOT A BIG DEAL". Two days before they were telling me its too dangerous to drive my car. I WILL STRONGLY RECOMMEND EVERYONE TO STAY AWAY FROM THIS PLACE. read more

When I picked up my car the mechanic broke the valve stem piece of the TPMS sensor off. It wasn't until I asked what they were going to do about it and pushed them, that they agreed to pay the replacement fee for one at the dealer. read more

I gave three stars for very specific reasons; Ray and Greg. Otherwise, I have to say-1 star would have been the tops they would get from us. Where do I begin...the beginning, a very good place to start! We needed a hitch attached to our car. My husband did the research; he found a hitch and a place to put it on that was reasonable, convenient and fit into our schedule (or so we thought). We made an appointment for 11am. They said it would take about 2 hours. We figured we 'd give them 3, being it was a Saturday. Just before 3pm (4 hours from when we brought it to them) the mechanic called to ask us a question so that he could start on our car. START ON OUR CAR???? WHAT?? Having just finished lunch not far down the road, we headed directly there. I asked to speak to the manager. He was away. Assistant Manager Ray was incredibly helpful. I was LIVID to say the least. We had 100 things to do that day and getting the news that our car hadn't been started was not helpful in the least. Apparently, it was supposed to have been marked "appointment" on the invoice but hadn't. It was given to a mechanic that was working on an involved car before ours and wasn't going to get to it in the time frame quoted. The person that checked us in hadn't done his job. He didn't indicate the appointment on the invoice. He didn't take into account the mechanics workload and certainly didn't provide any customer service when he finally approached the desk. No apologies, no remedies, not a word of encouragement. The mechanic felt bad; but, it truly wasn't his fault. There was nothing he could have done differently. His name is Greg and he did a fantastic job when all was said and done. Ray took over. He was soft spoken and stern. He understood my frustration and handled it well. He helped Greg to get the necessary parts needed to do the job right. They told us it would be done by 5:30. We arrived at 6:00, just in case. With everything connected, the electric was tested. Oh no...something was wrong. I felt myself boiling again. But, quickly Ray calmed me. He explained that Greg would take care of it all. That, instead of waiting, I could come back tomorrow. Although upset since what was supposed to take 2-3 hours is now taking 2 days, Ray really was genuine. We picked it up the next morning; it was all put together and the electrical was working fine. As for the other person who really fell short; when the manager returns from vacation-trust me-I will certainly have an earful about the lack of professionalism and customer service. read more

Beware of this location!!!!!! Not knowledgeable at all, Very unprofessional, slow, and not helpful!!!!! The one star is for this location of pep boys only!!!!!!!!!! The staff including thr store manager are awful!!!! I made an appointment for to get my tires replaced after getting new tires from pep boys (a different location) in November 2021. The tires were feathering and needed replaced. And I requested an oil change. I dropped off my car at 8 am. At 2 pm they called and told me the tires were done and gave the amount which was much higher than I expected. I asked the gentleman if they pro rated the tires since I had just had them changed 7 months ago. They said no and repeated the amount owed. I then asked if that included the oil change again the gentleman said no. I asked to speak with the manager. He got on the phone I explained the above he said I'll take care if it. He then called me an hour later said it was done. When I got there there was no sticker for oil change and I was told they owed me 60 $ he asked me just to come back next week because their computer system wasn't working correctly to which I replied nothing here works correctly. I called three time to get this off my conscience with no return call. Then Dan called me today the priced changed again I still don't know that they did the oil change I will Never use this location again read more

Today: Jan 8, 2015 Windchill: -15 degrees, Actual Temp: 7 degrees Last night, My other head light finally bit the dust. So I was driving with only parking lights on. I had called several garages to get the bulbs replaced and the rates were ridiculous! I looked up a step by step tutorial to change them my self to save money. I went in and purchased the bulbs for 10 bucks a piece, I was asking the parts guy some questions regarding getting into the actual head light because I had tried earlier and couldn't get in. Enter Nick (Remember the fact that it feels like it's -15 degrees outside) Puts on his jacket and willfully goes out in the polar vortex to change my light bulbs for me. Brilliant service. I never thought that they would go out in this terrible weather to help a customer. I will definitely go back. read more

If you want to get ripped off this is a great place to go! I went in for an inspection and one of my tires had a nail in it, so instead of offering to patch it up for a small fee like any other place they told me that I had to replace that tire. They then said that they had to replace all the other tires because it's all wheel drive (this part would generally be true for replacing a tire on an awd car depending on how worn down they are but the car is new enough with only 10,000 miles) and this would cost an extra $500. I think they earned 2 stars because they did successfully change my oil and windshield wiper without too much of an overcharge. read more

Tried to tell me my car wouldn't pass inspection without a $1200 repair and replacement of my Jeep's control arm. Little did they know my previous vehicle was totaled because this part snapped, and I know damn well what happens when your tires don't connect to your chassis. The car doesn't move because it is very broken! (And long before that, it would drift.) In a disgustingly sexist move, they assumed because I am a woman, and my inspection was late, that I would believe them and pay. The customer service rep, who argued for several minutes with coworkers in front of customers, did do me a "favor" by fitting me in for an inspection that afternoon. After I questioned their assessment and paid for the emissions inspection, he said again that I really needed that control arm replaced immediately. Because of this dishonesty, I had to lose money by missing work to get a second opinion and another state inspection. I took my car to Mr. Tire on Freeport Road, who actually called Pep Boys afterward to tell them there was nothing wrong with my control arm at all. This REPUTABLE shop also noted I needed new wiper blades, something Pep Boys apparently missed, and that I would pass inspection for $75 once they were replaced. Mr. Tire also gave me the heads up that I would need to replace my brake pads and one rotor in the next 6 months to a year, again NOT EVEN NOTED by PEP Boys. Pep Boys is also missing a tool, as they left it attached to the top of my car. Thankfully it didnt fly off and damage someone's vehicle. SAVE YOURSELF HUNDREDS OF DOLLARS AND DON'T GO TO THIS AWFUL BUSINESS. read more

I came in with 2 flat tires at around 2:20 the previous day, I sat there for 4 hours before they told me they would not get to my car today but they would have new tires on it first thing tomorrow. It is 5 pm and I have been waiting for another 3 hours today and they just told me it has been taken into the garage. Do NOT come here if you want anything done in a time effective manner. read more

The people who work here were incredibly kind to me and helped me out with my car big time. I haven't been shown that level of respect or kindness in ages by a business. I really appreciate the great work that they did for me. read more

I moved here from Houston and Pep boys there was my go-to for repairs. This is my fourth visit to this shop and every time I get turned around for a simple tire repair. Honestly, just a plug! In Houston they did those in 10 minutes. Here I get "this will need 4 hours" and "we're done taking work for the day ". They also wouldnt schedule an appointment so i can't just bring out in to plug the thing and leave. Well, I'm looking for a different shop in this city. read more

A series of misfortunes afforded me the pleasure of having no other immediate choice than Pep Boys to inspect my vehicle. I had done business with them in the past on my last car which was a little old and riddled with mechanical challenges. About a year ago I junked it and purchased a 2009 Mazda which had a very good history of timely maintenance and quality replacement parts. No issues with it for me. Until it came time for the yearly inspection, which I was looking forward to having an easy time with since I got rid of the deathtrap that was my last car. Pep Boys was open on the weekend and about half a mile from my house so after being turned away from several other garages that either could not perform the inspection or were overbooked, I decided to give in. They told me it would take 3-4 hours to inspect so I walked around for a while until I received a call from one of their representatives perhaps 2 hours later. He went through a litany of issues they discovered and totaled the final repair bill to pass inspection in excess of $2100 dollars. This included struts, tires, control arms, etc. I almost had a heart attack. Despite the rep doing his darnedest to push the sell, telling me all the repairs would have to be performed "eventually" and that it was cheaper to pay for all of it than to buy a new car (which he implied was my only alternative option), I got my Mazda the heck out of there. Had a transmission specialist that I know give me an informal look-over and assessed that there was nothing worthy of denying me a sticker. Found myself at Albert's Tire & Service Center very shortly after that. It took 45 minutes, 30 dollars, and I was out of there with new stickers and a fine peace of mind. They made me out like a chump and lost my business as a result. At least there was a lesson to be learned. Take everything Pep Boys tells you with a grain of salt. Or save your salt and literally go anywhere else. read more

If you have 3 minutes more to do more search other than this specific Pepboys, please do. I had a bad experience twice with them. First time was last year when I registered my Nissan Altima with a PA plate. I needed an inspection for the car. They asked for a competitive price (around 60 dollars). However, they will find something in the car that need to spend money on. At that time, they asked for tire change and minor tweaks (around 200 dollars). It was fine and I was happy about it. This year, my car failed because of a "hole underneath the passenger seat that is 12in large". 200 dollars cost of repair. I asked them to hold the repair and I questioned their inspection: How can they find a hole that large that was not seen in the previous inspection and barely used the car (seriously I walk to my work everyday, and uber for outings!). Once I started to question them and I needed a second opinion, they informed me that I need to pay another inspection fees once I return it to them. As I am being punished for asking another opinion! I talked to another body shop for a second opinion. It seemed that a hole in the car floor could cost this money (Pepboys were right about it). However, the hole has to be fixed appropriately (From inside out). After the second opinion, I thought it was not worth it to take it out of Pepboys, because I'll be losing more money. I asked them to go a head and fix the car if it'll be fixed appropriately (From inside out), we ended the phone call. A half an hour later, Pepboys called again: they will fix it temporarily with a patch. If I need an "appropriate fix", It'll be 400 dollar!!! I LOST IT! The guys are really nice people, that's the extra star for. They lost my trust for the swinging back and forth, bad communication, poor management and last minute surprises about changing the cost. I'm not an expert in car repair but at least I can get a better explanation about my car status. I felt kind of being used. My car was handled by a smaller body shop who communicated with me better. Plus I can feel happy to support local businesses. I would never go back to Pepboys, at least this branch. Bottom Line: "you see Pepboys sign in Shadyside/Bloomfield, run away!" read more

I'm not a big fan of the corporate mechanic shops, but kinda like Pep Boys. I've been coming to this location for years. I think their parts store/garage really sets them apart from like Firestone, Monroe and others. I haven't had much mechanical work done here, but last year bought a set of Falken tires for my stock wheels. Today, Im getting an alignment on my 20in Toyo tires (not purchased here). They have 13 service bays in their garage. Not too sure if they have as many mechanics working at one time, but wait times for service often isn't so bad. Shopping in the store you'll find plenty of knowledgeable employees around to answer questions, look up parts and more. I like how in any PB store how they have a clearance section of car supplies towards the front of the store. I admittedly can say I have an addiction to tire wet products lol. I have spent a small fortune on such items since my first car at 16yo. So, this clearance section excites me to find marked down car wax and other car "beauty products" as I call them! Pep Boys should be your all around go-to for your car needs! Love my PB credit card by Synchrony Bank makes shopping here a breeze :) read more

Pep Boys - Love me some Margot Robbie! Waiting area. - Auto Repair Near Me - Pittsburgh, Pennsylvania

My friend has gone here several times (despite my millions of warnings). This time, she finally realized what they were doing - RIPPING HER OFF by overcharging for services she didn't even need. She had her car completely upgraded and fixed up by the manufacturer not too long ago and just went in for a routine oil change to Pep Boys. They tried to charge her an absurd amount of money saying that she had leaking exhaust, split bushings, control arm, etc. all when she had just had all of this inspected and taken care of BY THE MANUFACTURER. According to her, she ripped the manager a new one. She is now going to Trouble Shooters on Babcock that my family has been going to for years. Ask for Eric Dietz. Hes the best. read more

If you like being charged lots of money for repairs that aren't needed, this place is for you! Don't trust ANYTHING they tell you about extra repairs needed. read more

Sadly, I have not had a good experience here. I'd have to say that the majority of the staff is decent(apologetic, that's about all). The rest of the staff always find it difficult to be courteous. Despite making an appointment, an inspection required over a three hour wait. The car had been parked on the side lot for over an hour with inspection and emission stickers placed and despite asking if the car was ready- no one informed me that it had been long done. Most of the questions asked on the phone are quickly answered with a "yes". However, when you come to the store front, you get the opposite of what you were informed. It seems like they would rather just get you off of the phone and let you think you heard what you wanted to hear. Secondly, after calling three times and speaking with three separate people- an appointment was made to mount a new run flat. It was specifically mentioned that it was a run flat during each conversation. An appointment was made for first thing in the morning and after waiting for quite some time, I was told that they do not service run flats. The exact statement was "not sure who told you this but we can't help you, sorry." Every representative provides a different response. The customer service is not adequate. Through my several poor experiences, I would recommend getting service elsewhere. If not for the quality of the work, then at least for respect and courtesy. read more

Wanna be lied to, ignored, and overcharged, all while enduring snarky "managers" and rude mechanics? Then this is the place for you! Unbelievable lies! For example, "We're sorry but the car manufacturer won't let us replace just one tire. Their warranty says we have to replace all four, or the engine could blow up!" Another good one was the "State inspection for $49.99" on my brand new car. When I called at 7:30 p.m. to ask if the car was done--because they had not called as they had promised--I was told the total would be $403.65...and I better hurry up because they close in 25 minutes. Nasty, unprofessional, unpleasant, and stupid. After dealing with this joint, you'll wish your engine would blow up! Whatever you do, do not go to Pep Boys in Bloomfield! read more

Checking low tire pressure needs to wait hours? How about just say you don't want to do business

It really is that bad. I wish there was another place open late that I could go to, but there isn't. I understand working at a Pep Boys is probably not a dream job, but the people there are so drudgingly morose they barely acknowledge the fact that they are doing a job and you are standing right in front of them trying to take care of a car problem. Long on muted murmuring, short on eye contact - even when they are trying to talk you into buying something you don't need. Go to Vince's on Liberty. read more

Pep boys stripped my oil pan and replaced it with a rubber plug (without telling me) during a routine oil change. I learned this when I went somewhere else for my next oil change and the mechanics refuses to touch my oil pan, as most mechanics will not mess with a rubber plug, but will only replace the whole oil pan. When I went back to Pep Boys, they actually denied that I had ever been there and refused to fix the issue. I ended up suing them for the cost of an oil pan replacement in small claims court. The judge found in my favor and awarded the amount to replace the oil pan. I understand that mistakes happen, but this level of dishonesty is unacceptable. read more

Two blown tires was not exactly how I wanted to spend my first few hours in Pittsburgh, but it happened. After my car was towed to Pep Boys, I perused the Yelp reviews and was nervous by the low ratings. Fortunately I had an incredible experience here. The customer service was amazing and the service was quick and efficient. I encountered 4 different guys while getting everything sorted out and all of them were very nice and sincere. read more

I stopped in here after 2 days of mudding at the Bantam Jeep Festival in Butler. I came in thinking I had some issue with my suspension, turns out I just had a few pounds of mud up in there. They were super friendly, super helpful and just an awesome group of people. Thanks a ton! read more

I was on a trip from Pittsburgh to NY on Sunday afternoon 2 days after Christmas when I heard noise coming from the front wheel of my Escalade. Everything around was closed, except for this location. These guys pretty much saved me, as it ended up being a broken wheel bearing, which they had in stock and were able to replace. The first part they got was defective, and so the manager drove to another location to pick up the good part for me. They also gave me 20% discount on the work, and although it took good 3 hours to get it fixed I don't think this work could have been done better / faster anywhere else and on such a short notice. Thank you! read more