Every time I go here, I have received service that was above and beyond what would be expected at a corporate business. The staff are friendly and usually always keep me updated on my car's status. I have been going here for 4 years now. With that said, they are not always the quickest. I can wait any where between 30 minutes to 2 and half hours for an oil change. It really just depends if they get backed up or not, or if they forget about your car....which has before to me. If you don't mind waiting with nice people and for a good deal, I recommend this place. read more

They don't hold a time for their appointments, I had made an appointment for 4 PM and I drove to Pep Boys from Pinole, which is a solid hour and they were unable to help me until 530 6 o'clock, not cool. Alignment two weeks ago, when I arrived, they had told me that one employee had worked all day and the other had to take an hour break read more

I made an appointment online for FOUR new tires at over $650 in cost, was thrilled to have a same day appointment after work. I called 20 minutes before my appointment where their employee at the desk placed me on hold (where I remained) so I drove to the store anyways. Wait 15 minutes in line putting me 10 minutes beyond my 3PM appointment and when i was called up I was told my appointment had been cancelled and I could be seen next week (still on hold by the way) This is the most embarassing thing I have ever seen from any tire store. Took my business and TIME down to Petaluma. 0 stars and I hope you dont waste anyone elses afternoon, time, or resources. read more

Pep Boys - No cars in line, weird!!!! - Auto Repair Near Me - Rohnert Park, California

If I could leave a review without having to do a rating I would. I've been coming to this f.... place for years, NEVER AGAIN! Service has been steadily going downhill for the last maybe two years and now it's at the worst!! Why do they even have appointments? Why do they give you the option to wait? How long does an oil change take? I probably would've stopped going here long ago if I didn't have their credit card. Their excuse is always that they are short on techs. Well, no wonder it's probably embarrassing as hell to work there. read more

Fast service and fair pricing, I was really amazed at the service. Despite the negative reviews I would give this shop a chance. I needed a new battery, a full oil change, and new rear brakes. They did all this in few hours, and I was really impressed with the quality of the work and their communication. You get text messages throughout the process, and they call you after the full inspection is complete to let you know what it going on. In addition, Ron has all of the available coupons right at the front desk applied them and let me know about special discounts without me even asking. Also, they have the best battery price in town. I looked at O'Reilly's, AAA, Walmart and they have the best deal plus a coupon for free installation. I will use them again for sure! read more

1. Opening time posted online and on the door is wrong. The shop does not open at 8. It opens at 9 or 10, depending on staffing levels. We were told that due to labor laws, mechanics couldn't start until 9 or 10. When I asked about changing the times to align with actual times, they said corporate wouldn't allow them to change the time, which seemed odd. 2. My appointment was at 10 am, but they didn't start work until 4 pm?!?! I asked and was told, "We were very busy." Hmm - the definition of "appointment" is an arrangement to meet someone at a particular time and place. Curiouser and curiouser... 3. Don't install used tires - I understand this one, but the tires are brand new from Tire Rack. 4. Repair took 1 1/2 days to complete. It was a simple alignment. Hmmm 5. Finally, upon pick up - (BTW - I had to call multiple times to check the status) - I found that they charged me for installing and balancing the tires. Yeah - I'll pay a little more somewhere else in the future. Oh, yeah, and my steering and braking are acting up after they fixed the alignment?!?! read more

Jose greets me with what do I need. I say I suspect a flat in my driver rear tire. He ignores me and then says wait. Comes to my car and proceeds to put air in the tires. I ask to not put air he tells me stay in car. I got upset about this and his manager tells me in 8 years he never seen someone upset about them checking my tire pressure. They didn't just check it. They put air when I didn't ask and they didn't help me at all with my problem. They got crappy reviews and they deserve it all. This guy Jose has been mentioned in a lot of reviews. This is the type of people they hire there. People that don't care a single bit about you the customer. Take your business elsewhere. You will really appreciate it. read more

Javier provided me with exceptional customer service. He is a wonderful gentleman who helped me out with my car, was very knowledgeable, informative, and very patient and explained everything thoroughly so i could understand what is going on with my car. I really appreciate how he went the extra mile to help me out. Thank you very much! Highly recommend 5/5 stars! read more

Brendan's customer service is top notch. He was thorough and has the patience of a saint. He deserves a raise and a promotion!

I should have taken the other bad reviews seriously. I arrived right on time for my appointment, came back 50 minutes later after being told it would take 45 minutes to an hour to do my vehicle oil change, and it hadn't even been started! The guy looked around and said oh, I guess the guy that was supposed to do your oil change went to lunch. I got my keys back and left in disgust. I can tell you I did not appreciate the almost 1 hour round trip driving time to get here and the one hour I wasted waiting for nothing to get done. read more

Was very disappointed in this location. Went in with an appointment on Tuesday. Manager helped me. Tires I wanted are not in stock but he ordered them for delivery next day. Said he would call if they did not come in. I go back the next day with an appointment. Waited over 15 minutes while the only guy on duty helped someone else. He had a major computer issue & finally got it resolved. My turn--checks the computer, nothing in there under my name. Finally locates the with order by license plate number. Checks for tires and they are not in stock. Asked for my key back and left after 35 minutes. Very disappointed. Customer service is very lacking. They need more help on duty and need to follow up with customers when they say they will read more

Horrible customer service. I was scheduled for a service and then told when I arrived that the person was not there and I was specifically told they would be. The person working there also said their equipment is out of date and might not be accurate. Complete waste of time. read more

I would not recommend using their online appointment option. I did, and when I went there, they acted like I had done something wrong by doing so. They said "please don't schedule with the online option. It goes through corporate, and they don't communicate quickly with us. Besides, we're closing at 1 PM today" (my appointment was confirmed for 2:30 PM). He practically scolded me for scheduling online. And I'm supposed to know this because...? Thank you for wasting my time and fuel. I ended up calling around and going to Mobil 1 Lube Express in Rohnert Park. Great people. Fast service. Price was not bad. Open on Sunday too. P.S. Then I received this message just now from Pep Boys. I missed the appointment. Oh lord. read more

Pep Boys - Auto Repair Near Me - Rohnert Park, California

I bought a lifetime alignment service. I had the tires aligned one time. When I went in later they had a record of a tire purchase (I never bought tires there), and they claimed that although my name and phone were in the computer, I had not purchased the alignment. This boils down to lack of integrity. I believe this must have been an intentional change to my record, not a computer glitch. All of the other info is correct on the records. I could have dealt with the long wait times when there was never anyone at the desk, but this is extraordinarily dishonest. Run!!!!!!!!! read more

I called 9.47 this morning to make an appointment for tire alignment , was told to come in at 12.00. Now it's 1.00 o'clock and no one even started working on my car. Also I was given one price over the phone, but when I checked in I was told it would be $30 more. Worse place ever read more

I am extremely disappointed. I replaced the front brakes on my car and brought it to them to do the rear set simply to save time. They did not replace the wear sensor when they replaced the brakes and rotor. I spoke with the manager just now and he said they didn't install wear sensors with their brake jobs. I've been buying brake kits for twenty years and I don't think I've ever seen one which didn't come with the wear sensor. This seems to be a hidden, post-repair add on. Now I'm going to dig out the invoice to see which pads they actually installed--I'm banking on the pads having a proprietary notch for the sensor in order to compel me to have them install it. For an extra $165. Additionally they took it upon themselves to do a 'courtesy vehicle inspection' (which they didn't do when I had them do the rear brakes) and conveniently suggested I needed new rear tires and a belt. Not happy right now. read more

Made a 6:30pm appointment on their website around 9am. I wanted to double check and their hours said they close at 7pm. I also called at 1pm but no one answered. I arrive there around 6:10 to see that they're closed at 6. I understand that websites can take awhile to update but why not give me a call or text to let me know they don't actually have 6:30p appointments. read more

This place is a joke with horrible customer service, i dropped a tire off to be packed Saturday, they looked at it, said it would be fine to patch and took it back, said they would call Sunday when it was done, i never received a call and when i reached out on Wednesday they said oh nobody called you? We aren't able to patch it... That would have been nice to know the day of or day after i dropped it off! America's Tire patched it the next day with no issues. Will never go back to Pep Boys for anything. read more

I went to Pep Boys to check out where an oil leak might be coming from and an oil change. My appointment was at 1:30. They told me about an hour, and so I came back in 1.5 hours. They hadn't started working on my vehicle yet. I waited about another hour before they brought it in for service. They started to change the oil before looking where the leak might be from. They then changed the oil, and informed me that it would need to be changed again when the oil leak was repaired - somewhere else because they couldn't figure it out. Totally unprofessional. I won't return. read more

What a joke, 10 Am appt its now 11:50 AM was told 50 minutes ago it would be done in 30 minute strying to attach a pic of them doing nothing. OBVIOUS NOT PIECE, OR Set $$ for certain jobs, by the hour milk the job WAGE EMPLOYEES!!! I was told make sure your on time, when i asked they there were 3 -10 am appts. Why the hell didnt you schedule me at 11, DUHH they still have 2 tires to put on. I hope the techs. Pay attention to detail unlike the time. Go elsewhere figures Amazon has SHITTY follow up on the people they call vendors!!! This is just another one!!! read more

Pep Boys - That is my truck behind the white one, the dude in the hat behind the guy working has been on my truck for 1 1/2 hr!! s - Auto Repair Near Me - Rohnert Park, California

Brought in my saturn vue for replacement battery and alternator. These geniuses put a brand new battery in the vehicle without my authorization without a new alternator. When I pressed them as to why they would put a new battery in with a faulty alternator in the vehicle. Manager's response was "so I could drive it away"??? To where? The next repair shop??! Told them to remove battery and leave car alone as they wanted almost $1200 for a battery and alternator (Way out of line for needed service). I was quoted $500 at another place. When I picked up car, these "pep boys finest" never bothered to remove the battery! So thanks for the battery pep boys (even if not the correct one) I highly recommend trying them as no telling what freebie you may walk away with! Not at all professional, unauthorized work being performed, highest price quote...what's not to love here!! On second thought stay far away, not worth dumbing yourself down for car repairs. These people shouldn't be allowed to run a dairy queen let alone an auto repair shop. I;ll never go there again. read more

Worst experience ever, after waiting 30 minutes for the attendant to finally acknowledged me and just waste to my time telling that the tire I placed online was not available! How frustrating don't waste your time and money on this guy's. read more

Got my rear brakes replaced about 6 weeks ago. I was grateful for them squeezing me in. About a week into driving and they started squeaking. I went back and told David the manager. He said nothing he could do for me it will stop. My brakes are still squeaking. They also told me my front brakes were very low. I rushed to my mechanic the next week to get the front done and he told me they were still over half at 6mm. It's why I have a mechanic I can trust. I won't be using your service in the future. read more

Employee was VERY rude. I had an appointment and he said it doesn't matter, they don't do same day appointments, I couldn't get serviced until tomorrow. Do not recommend, and that guy needs to learn some manners. read more

Went to Pep Boys for an oil change a few weeks ago. They did a full inspection and said I would need to get my brake pads replaced too. Went back a few weeks later for an appointment to get the brake pads replaced at the same exact location. I dropped off the car, went and waited a few hours, and waited for the diagnosis call. After 2 hours of waiting to hear from them, I decided to give them a call, as they said they would call with a diagnosis before doing anything. I waited on hold for about 25 minutes before deciding to hang up and call back. On the second try, I was put on hold again for them to finally tell me the diagnosis- no brakes needed to be replaced and my car had been ready, at the same place that told me my brakes needed to be replaced! Save yourself the time and go someplace else read more

Called in for a quote for new tires and brake pads and was put on hold for over 10 minutes then they were having trouble with the system so I was told they would call me back with the quote as well as email it. It has been over 3 hours still no quote. Guess I have to take my business elsewhere read more

Horrible customer service. Scheduled an appointment just to be told I need to reschedule due to not experienced mechanic on-site to inspect my control arms read more

Made an appointment for 10:00 am. By 11 they hadn't even moved my car into the bays. They have one mechanic on a good day. Someone is always on a break. They are grossly understaffed. If you have three days to leave your car, sure go here. Otherwise, move along. read more

Worst tire shop I have ever been to in my entire life. Mind you I never yelp or write reviews this is the first review I have ever left because I feel the need to warn people however, I do read yelp reviews often before selecting a business. So I do find the app helpful and see the value in using yelp. I read a couple of not so nice reviews but I only came here because they were one of the few tire shops that were open on Sunday that had my tire size in stock and i didn't want to wait until Monday if i could get it done on my day off. I said how bad could they be surely they wouldn't be in business if they couldn't be trusted to replace tires after all it is a tire shop, how can you mess up on tires if you are a tire shop, boy I sure wish I waited until Monday to go to Les Schwab. I removed and brought them 5 wheels to have new tires put on (old ones taken off) rubber valve stems replaced of course and have them balanced pretty standard procedure right? What could be easier the tires were already off the car. I carried them in to expedite the process. I would think this would be a tire guys dream when someone does half the work for you. Anyways after they were done and never called me to tell me. Luckily I was in the area grocery shopping and came to check on them. I picked the wheels up and left the tire shop got home realized all the valve stem caps were missing except for 1 and it was loose!! I had them change 5 tires (1 is a spare) I put them on the car and lowered the jack and one was flat right off the bat I had to put air in it. Decided to check the others and found the psi was all over the place!! One was at 60psi (45psi max). Adjusted all pressures drove around next day I looked and right rear was flat again. Aired it and sprayed it with soap and found it leaking out of the recently replaced rubber valve stem between rim and stem. I looked over the others and even checked tightness of all valve stem cores and noticed they didn't change 1 of the rubber valve stems on another tire after I specifically asked the guy at the counter to replace them all bc these were off a 1963 nova and have age on them. Pulling teeth to get an appointment to come back up (1 week later) and have them do their rework: (how am I not a priority!!!) install the valve stem they forgot to change and replace the leaking valve stem on the tire that goes flat. They thought it could be rust and said they'd have it done by Monday. I told them I would just come in next Saturday to get them but call me when they are done or if I need to come up and buff rust off of rim if that is why it was leaking since they couldn't even do that (Les Schwab told me they would do it if it needed it) long story short Saturday rolls around no call I get up there guy said he was just about to call me (yea right!!!!!) he asked me what we were doing to the wheels again (WOW!) then takes me out in the shop tire was still off the rim and shows me no rust on inside of rim where the part actually seals. But says it won't seal bc of rust on outside of rim. WHAT! I bet he forgot to tighten it if it was that style stem. At this point I'm furious they are not done and no phone call. And I gave them until Saturday (a whole week) when he said they'd be done Monday I gave them a week in case it lost air again i would know it before I left I gave them ample time. I went to grab everything to get the F*** out of there bc these clowns cannot be trusted to do anymore work and I can't wait any longer I've had it at this point!!! and then I noticed my classic car rim was gouged and metal shavings were sticking up sharp as a razor blade. Guy was not concerned at all actually making a joke out of it and said he warns people with nice wheels beforehand about it. Well you didn't warn me you F*** head! I then went to the tire machine that he keeps telling pep boys to replace and see the 4 wheel holders that are plastic and probably serviceable pieces are so worn it goes metal to metal against your rim and cuts into it. Long story short I took it to Les Schwab and gladly paid $28 they fixed me up no leaks I never looked back I have zero problems just like I would think would happen when you leave a reputable tire shop like LES SCHWAB. They even removed the sharp metal sticking up and I didn't even have to ask them. Lesson learned! The rude little redheaded shit working the front counter and the long haired Hispanic dude in the shop doing all the shotty work should be looking for new jobs. BEWARE if I took the whole car there would they have forgotten to tighten my lug nuts. Very scary!! UNREAL!!!!!!!! PATHETIC! NEVER AGAIN! read more

Pep Boys - Damage to rim from un-maintained tire machine. They DO NOT care. - Auto Repair Near Me - Rohnert Park, California

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Decided to give Pep Boys a try to fix the alignment in my daughter's car since they are conveniently close by. It was a bad decision. I actually never got service. I scheduled an appointment for 4:00 a few days ahead. Showed up to the appointment, didn't look busy at all. Maybe 2 cars in the bay. The young guy at the counter told me that there was only one guy currently working in the shop and the other technician was on an hour lunch so it would be an hour or so until my car could be completed. I asked if I make an appointment for a certain time tomorrow will I get service at that time? He didn't seem too certain but said he thought that could happen. Irritated and confused to how this company runs I just agreed to wait. As I'm walking out of the shop the guy says oh just to let you know. Another guy came in right before you with a 4:00 appointment too and I'll have to service him first so it'll be more like 3 hours. What!?!? What happened to an hour? That was the last for me. It didn't seem like he wanted the business. Not a manager in sight. No wonder they are so slow. I won't be going back there. read more

Incredibly rude staff and treating me as if I were a child. Went to get 2 tires replaced and wanted to charge me 500!!! Went to Les Shawb and got it done for under 300. Do not go here!! read more

Worst non professional workplace! LOUD MUSIC BAD SERVICE! Went in for an alignment add and we're just completely guessing on the specs on my vehicle and never got it right I went back three times and it's still not right and they don't want to reimburse my money. Never go back there again. read more

I went to the shop with a nail on my tire . I thought was a simple fix. I was told that they can not fix it because their policy . Damage should be less than 1/4" in diameter. Punctures should not be on the tire's shoulder or in the sidewall. Be aware of this if you have a punctured tire. I went to another shop les schwabs, it was a quick fix and free. read more

We were recently on a vacation and had a tire blow out. This Pep Boys staff were polite and helpful when we were trying to find solutions to get us back on the road. Brandon stayed a few minutes after they closed so we could talk about what we could expect and next steps. The staff worked to get the approval done so we could get back to our plans. We appreciate their help during a challenging time. read more

AVOID AT ALL COSTS. I took my Prius in to have the battery replaced and it was a disaster. The prius 12v is not completely trivial but something any professional should know how to do. First off, when I got there they did not know how to jump start the car. I had to show them how. Again, jumping a prius is not super traditional but still something a pro should know how to do. I literally had to wait hours to have them replace the battery and they were not even busy. They were just horribly understaffed. All the other customers there were very unhappy as well and all had their own horror stories. Finally my battery was replaced. The car worked fine at first but then numerous electronic issues started happening. I brought the car back and they swapped out the battery. Again another horrible experience. the electronic problems persisted so I took it to an auto shop and they quickly discovered that the battery was improperly installed due to "negligence or laziness." The ground wire was not fully attached and the battery was not even bolted in place. You can tell by entering this place that the staff is overworked an unhappy and do horribly work as a result. read more

Worst experience ever! I made my appointment a week in advance give me a walk out price. Did not honor the price and I had to wait more than 4 hours for them to take off one freaking tire. Never coming here again! read more

No one answers phone callyou need to have someone who cares to answers questions.I did do business with you for over fifty years.

Excellent job! Thank you very much to all employees of Pep Boys.

I have been to Pep Boys for multiple oil changes and shopping for my car, but recently, I was a little taken aback. I understand that Covid has made it a lot harder to staff fully, make sure new protocols are in place, etc. but I guess my friendly suggestion is to please maybe install a voicemail for calls. The constant ring back proved highly poor this week, as I was on hold/ringback for nearly 16 minutes. Was the store closed every hour I called just trying to do a simple task? All I was trying to do was cancel my oil change, and I FINALLY got through to someone and it was never cancelled as I got the consistent reminders. So, pretty much a waste of calls. I honestly do understand the new "norm" of things and I'm not trying to be what they call a "Karen", but maybe a voicemail would be a good idea, as me specifically, didn't need a call back. :) read more

Pep Boys - This is when I finally hung up. I was going to go crazy hearing the operator and consistent ring. - Auto Repair Near Me - Rohnert Park, California

This place absolutely sucks! If I could give zero stars I would! I had an appointment at 12:00 for an oil change and they hadnt started working on my car until I complained at 12:50... my car wasn't done until an hour later. They ignored me multiple times when I went to ask them about the status of my car. read more