This was the worst place I evey went to get my car worked on. They had no idea what they where doing. I had to go back 5 times with the same problem. After I paid over 700.00 I had to take it to another mechanic to correct all they messed up. I also they regional manager in Pennsylvania and left a message a week ago to this day no response. I see they value their customers. Beware read more

I recently visited this Pep Boys to get some tires on a Saturday evening. They had a special going to buy 3 tires an get one free. Nobody else was open and i really needed the tires so i definitely appreciated that. I was a little frustrated at first when it turned out that it was a mail in rebate. The service person was very helpful though and prepared the paperwork for me. The tires were put on quite quickly as nobody else was really there since it was a Saturday evening. I would rate the store as a four star except that i found a couple of days later that one of the tires they gave me was the wrong size. When i went back, they had no problem replacing the tire but had me come back a couple of hours later instead of replacing it right then. read more

I have been coming here for the past 2 plus years! I have been treated well and all three of our cars are very well taken care of. If mistakes are made they are rectified! If you have any problems with anyone please take it up with the top guy, the manager in the blue shirt! Treat people well and you will be treated well! Respect goes a long way! read more

I have been dealing with Pep Boys for years, and this is why I keep coming back. From the moment I enter the store, I am greeted and asked how I may be helped. The staff at this Pep Boys, on Commercial and University, in Tamarac, is especially helpful. I purchased just one tire, due to a nail puncture, and price was a strong consideration, as was quality. I received both! Thank you, Pep Boys! read more

These five stars are specifically for the manager Peter and Brandon, they were extremely helpful with rectifying a problem we were having with putting tires on rims for our Jeep Patriot. After finding the best price on-line with rebates and discounts, we had the tires we wanted sent to this Pep Boys location, when we went to go get the tires installed, we were told by the "acting manager" (which we found out later was not a manager at all) that they weren't sure they could put the tires on without scratching our black rims. My husband asked if he could just pay for the tires and take them somewhere else to get installed. He was told that unless he gets them installed there, they would not honor the rebates or coupons. The person we were dealing with was being unwilling and negative, that is when Brandon stepped in and calmed the situation down and told us we could speak with the manager Peter. He handled the situation very well and was nice and knowledgeable. The next day my husband called Peter, he assured him that the machines were touch less and not to worry about them scratching the black rims. We took the car in and everything was done perfectly without problems. Thanks to Peter and Brandon for turning this experience around! read more

Pep Boys - Our Jeep Patriot getting tires and rims put on. - Auto Repair Near Me - Tamarac, Florida

I have been a client of Pep Boys for many years, first in Miami, now in Tamarac. Made an appointment for today at 11a to check why de 'Engine' light was on in the dashboard. Was there on time and the place was pretty full. Explained the issue and was advised a diagnostic had to be ran and was asked to sit on the waiting area after the key to my car was taken. The place got even busier so I sat patiently to wait. After 40 mins waiting I got up to ask the status of my vehicle when there was no one at the service counter. To my surprise, my car was exactly where I had parked it upon my arrival. Some one finally came to the service counter and I asked for the status. The attendant person told me that the mechanic that does diagnostics was not there today, would be back tomorrow but already had a full calendar and that he would be available on Wednesday. So if I would had kept waiting, I wonder how long I would have been waiting before someone told me they could not help me today??? This attendant asked me if the car was working well since the engine light came on? I advised it was working fine but on my way there it turned off by itself but I was able to turn it back on without a problem. This is very, very bad customer service, something I had never experienced before from Pep Boys. I sincerely hope that on Wednesday I will be serviced in an efficient manner... read more

Me and my girlfriend just went to pepboys for an oil change. Brandon was extremely efficient and helpful. I had a nail in my tire and they found it removed it and patched it free. Brandon seemed very knowledgeable about the store and the process of removing the nail and changing the oil. All questions were answered immediately. The store was pretty busy and our vehicles were still completed I a timely manner. Most definitely will be going back! read more

Spent over an hour for 4 tires installed and over half of the staff was doin nothin w/ no customers. Not completely unreasonable experience although a lot of idle associates. read more

This store is a joke. I went there to buy some parts and I had to wait for the Cashier or Manager or whatever she was to finish talking about the coffee and cookies her co-worker just bought for her...all in front of me!!!! Then she barely spoke any English and when checking out, she asked me for my License.. what in the world? I asked for what and she said to enroll me (without asking for my permission) in some rewards program. Like I would give all of my personal info to a random company for whatever purposes they want. Not to mention, like all mechanic shops, they will try to up-sale you. Not recommended. Service alone was enough to disgust me. You never put your personal issues and conversations with co-workers before your customers, especially if they are in front of your face waiting to be served! read more

This place is a joke .. customer service . ya .. when they get off the phone at the FRONT desk .. lady talking to Rick" ... i was there BEFORE the phone rang .. i had bought some hose clamps the day before which both broke , my wife put them in a Advanced auto bag by mistake ... this RUDE customer service wouldnt look at my account to see i had bought them yesterday , i also need a new heater hose ... and asked where they might be . she pointed ..around the corner ..got on the phone then .. so i walked back to the hoses .. for about 4 minutes or so then she came around .. and told me YOUR NOT ALLOWED BACK HERE WITHOUT A ASSOCIATE....wow i thought ,, as i passed to walk out . noticed the hose clamps on the end-cap..... went to the register to pay .. but Alas .. the phone rang ..Rick ... blah blah blah .. ignoring me .. as i wanted to pay for the clamps... i said .. are you going to do my sale .. she turned around towards the back of store .. her back to me .. i asked couldnt she do TWO things at once ? she then called the manager .. who was nt any help ... paid the 2.68 cents again ..for the BROKEN ones they would nt take back because the bag was advance auto ..???? btw .. advance auto across the parking lot .. has more friendly employees.. go there instead,,, by the way ... i never did get a chance to find the heater hose (she had not time to help ) at Pep boys .. advanced auto had it .. read more

Well I went back for my second service visit to get new tires and I am so happy I did. I met Service Manager Omarie. What a gentleman! My service was done in less time than quoted and I'm very satisfied. I will be back again and I will recommend this store to all my friends and acquaintances. Thanks for the great service. read more

I wish i could put half a star, Don't bother making an appointment they will not have what you ordered when you get there Ordered tires for my car and made an appointment, when i arrived they said they did not have the tires and that they are not available anymore, i just bought two from them about three months before and they are now telling me that they are no longer available. They could have sent me an email AND TOLD ME BEFORE I DROVE TO THE STORE ON TIME FOR AN APPOINTMENT THAT NEVER HAPPENED, I purchased them from another shop two days later.. Then it happened again, my wife was leaving town with her car on Weds and i wanted her to have new tires before leaving for safety reasons so i ordered a complete set of tires from Pep Boys and made an appointment again. And again no tires when i arrived and no phone call or email ahead of time to tell me they did not have the tires. THEY HAVE NO RESPECT FOR CUSTOMERS TIME. DO NOT SPEND YOUR MONEY AT PEPBOYS, THERE ARE A LOT OF OTHER COMPANIES THAT WANT TO KEEP THE CUSTOMERS THEY HAVE EARNED The additional comments by corporate are BS, They could care less about the problem!!!! read more

Im standing in line on a busy sunday with 1 checker. I have been here about 25 minutes with the other customers while the phone customer is taken care of. Wow what do you do. read more

if their was an option to gove zero stars i would this place is horrible they wont even call you to tell you your car is done i went here for a simple patch in one tire and a tire rotation i got their dropped my car off and left i returned and i got my car did not charge me anything ( good thing ) and come to find out they did absolutely nothing my pressure light was still on and i went to my dealer and they said well your spare is still on and that is when i realized this place did not do anything im so angry they had my car all day and did nothing !!!! never ever ever going here again read more

This place was fast and easy! Brandon was phenomenal, all around employee! Catered everyone's needs from, doing paperwork, to managing phones, and knowledge of our cars. Am definitely going back! Thanks Brandon!! read more

Kris Fletcher & Kristoh worked together to get me in and out of Pepboys in no time. They handled my car quickly and with much care. Be sure to see these guys whenever your car requires service, as I do. Greatly appreciate you guys! read more

Kristoff and Alan took great care of me when I stopped by this shop. My alternator went bad in Boca Raton, and I live in Miami. I needed my car fixed to get back home that day, or otherwise I would have to get a hotel or an expensive Uber. The first shop I left my car at kept it for a few hours before they decided to tell me they couldn't fix it. I was really pressed for time, and I barely made it to the Pep Boys in Tamarac before they closed. Kristoff and Alan fixed my car as fast as possible, and we made it out of there just before closing time. Speedy and efficient service is always appreciated by a stranded driver like me-- great job! read more

My first time experience with Pep Boys was excellent. My starter and battery died on a Sunday and I needed my car Monday! Went in and Fressia (sp) the manager was super helpful and Paul Cepeda in the Service Dept. ordered my part and had me out the door by 5 PM. I was really impressed with the service, especially on a Sunday. They were friendly, polite and efficient. Plus the prices were good. I would definitely recommend going there! (Store #382, Tamarac, FL) read more

I came in to purchase windshield wiper fluid; I was filling my reservoir in the parking lot when I realized that all of the fluid was draining right back out onto the ground! I went back inside and asked a mechanic named Paul to check it out for me, he told me to pull into the garage and he'd have a look. He determined my fluid reservoir was cracked, but went the extra mile to make sure my coolant reservoir wasn't damaged as well because they are nested together. He topped off my coolant reservoir and assured me that I'd be okay, just to keep an eye on the levels. I really appreciated that he took time out of his day to help a frazzled, panicked young woman, and made me feel at ease about the situation. He really deserves some recognition for his customer service and integrity! read more

JP was great - went in to Pep Boys to get new windshield wipers and he asked about my car's air filters. Told me I could change them myself - haven't done that in years. Turns out he was right, that when I was taking the car for service at the dealership it doesn't look like they changed these filters. Pep Boys saved me some money today. I'll be bringing my car back for new brakes next. Please keep hiring great people like JP! Everyone at the store and service area seemed to take pride in their work and was very professional. Thank you Pep Boys. read more

Great service and customer contact. My appointment was on time and everything handled with care and respect. I definitely recommend coming here and will continue to do so myself. read more

These guys are a complete joke, oh don't I have a great review for Pep Boys coming up. It's ridiculous that "Costs and Fees" could not be explained correctly or before the work was started, I mean an additional $40 install charge on a hybrid car, and that's ONLY told to You AFTER it's installed. It was originally $14.99, then at the end I get hit with a $56 bill! Shit I even had to carry the battery to installer right through the service bay, like WTF??They even tried to initially charge me $400 to install a 12v auxiliary battery. Just beccase the "Service" manager doesn't know how to simply follow on screen directions, let alone have a grasp of the company procedures. Final result, this has to be the Worst service location ever. Stay away! Oh watch out for that rude chic Alicia, she has absolutely no clue what she's doing. I'll be posting this at every social media outlet I can find. My voice needs to be heard! read more

I placed an order for 3 tires and made an appointment online. The website stated that the three tires I ordered were in stock. I wouldn't have ordered them or made an appointment if they weren't. When I arrived and checked in, I was informed that only one tire was in stock. They called another store and arranged for someone to go pick up the other two tires. I do appreciate the gesture, but due to someone else's mistake, it added more time to my wait. I don't know if they have shuttle service, but they didn't offer. I was hanging out in the waiting area longer than I would've if the tires had actually been in stock. This didn't seem to bother anyone, nor was I offered an apology for the mistake. Had the inventory been updated properly, this would not have occurred. If a company is going to have an online system for ordering items and making appointments, it must be accurate. Without accuracy, it's pointless. I don't know if it's an issue on the corporate level or the store level, but it certainly made my experience frustrating. I would have given only one star, but since they did their best to fix the issue, I gave three. read more

Needed auto repair and made appointment for car service. Had my car towed to tho shop but the guy at the service desk told me that they cannot work on the car because no techs available asked me if I could leave the car and said the guy sorry and that they cannot help me. This is the last time I am going to this place horrible service why schedule appointments and not honor them or at least have the courtesy of calling the customer and letting him know so his time won't be wasted read more

This is what I have been looking for, when I come to have my vehicle service. Professional customer service, certified tech support, and reasonable prices. read more

Had an amazing shopping experience, greeted at the door and was assisted right away, I shop there on a regular basis and I am always helped with. Needed to pick up some additives for my radiator and the associate I normally go to , Kevin, was able to give me his first hand input on what to get for my car and had me in and out in no time. Definitely will continue shopping at this location with all the assistance and customer service I get! read more

Great customer service from Omarie he is a great manager who makes sure customers are satisfied and great job to Jeremiah who fixed an oil leak on my vehicle. Keep up the good job guys. From a very satisfied customer read more

I want to share how helpful and professional the staff are at this store. I purchased wiper blades and bulbs and the great staff took care of me quickly with professionalism. The Service Manager was wonder but I want to give special mentions to Manny and Tracy for their help. Great job you guys!!!! read more

The group did a fine job, Peter, steering me and another customer to a coupon which saved me $20 on my oil change. The work was done well and Hunter the mechanic was clean and thorough. He walked me through a problem with a "check engine" light and a air bag sensor at no additional charge. These guys are invested and seems to care about their work a great deal. I used the WIFI to fill the time but it was a quick service and quite painless. read more

I used to come to this Pep boys all the time for batteries and quick fixes. Last time I came here I needed a plug for tire. It took 5 minutes and was out. In fact they didn't charge me. Old school way. Take care of a loyal customer and they will do your advertising for you. Talk about a 360! I recently needed another plug. Pulled in talked to the ONLY mechanic and he said no problem can be done in 2 minutes but need to go inside to tell manager. Went inside and 3 people at table. Told guy needed a plug. He said it would be 2 hours. I needed to fill out forms ect. I told him it would take 2 minutes. I explained to them about previous visits there. Guy said that's why there is a new mangers. So let's get this straight. Old manger - customer service and quick results. New manger no customer service and 2 hour wait. Please avoid the place like the black plague. Maybe next time they won't have 3 people sitting at desk and 1 mechanic. read more