I am writing this to warn the Tucson community about severe, deceptive service violations and potential vehicle sabotage at this location (333 W Valencia Rd). If you value your vehicle's safety, do not bring it here. I brought my meticulously maintained 2019 Hyundai Santa Fe here for routine oil changes using a Groupon. On my second visit, a manager tried to scare me into a $700 passenger-side CV axle replacement that I didn't need. When I returned for my third visit on April 11th, that same manager doubled down. After I confronted him with research proving CV axles don't magically fail between oil changes, things took a deeply alarming turn. I went outside and discovered my car was not on a lift or in the service bay, it was parked completely around the back of the building which the current manager, Joseph, has formally admitted on the record is a direct violation of official company protocol. Another manager, Angelo, checked the car, confirmed the CV axle claim was completely false, and the shady employee was apparently let go two weeks ago due to a pattern of dishonest behavior. However, the damage was already done. The second I drove off the lot on April 11th, my radio, dashboard presets, and vehicle settings were completely wiped and reset to factory defaults. Shady mechanics do this by disconnecting the battery or using a scanner to force-clear error codes and hide warning lights. Worse, they failed to even give me a new windshield mileage sticker and I had to go back to get one. Since that exact visit, my vehicle has suffered from a severe "dragging" sensation upon acceleration and odd shifting. It is highly probable my car went without oil, was refilled with completely incorrect oil, or was physically tampered with during that unprocedural time around back. On May 22nd, I took the car to the Oracle Rd. location to redeem my final oil change, only for them to put it on the lift and suddenly point out a massive, active turbocharger oil leak. The Oracle location may very well be covering for the Valencia site's liabilities. Corporate customer service (Case Reference: 4373693) has repeatedly stalled, and the District Manager, Mike, has failed to contact me. When I brought the vehicle back to Valencia for a manager walkthrough, a technician who was present during the April 11th incident conveniently pretended to have amnesia. They never offered to make it right or even to compensate for gas to come in. Because this business broke protocol, handled my car in an unmonitored area, and effectively compromised a major mechanical system, I am demanding that the corporate office immediately preserve the back-alley security camera footage. I am completely uncomfortable letting this company touch my car again. I am invoking my right to an independent, third-party diagnostic teardown at a certified Hyundai dealership, and I expect this company to cover the towing, direct dealership repair costs, and a rental vehicle. Until they take accountability for their technicians' deceptive and damaging actions, stay far away from this network. I am allowing for opportunity to make right what has been done by this company before I proceed with a lawsuit. I am a mom who is now out of a vehicle, at no fault of my own for trusting a company to perform a service that was paid for and I expect this to be resolved swiftly. read more

I appreciated the assistance I received from Able and Chris. Able, booked me in the same day within two hours of my call. They were honest about the work I needed done along with a quote of the expenses. Give them a call; you'll be pleased with the work. read more

Fell into this honeypot after a sour experience at Brake Masters. I guess it happens a lot. They took my car within 15 minutes, diagnostics in 15 more, parts 45 minutes to get to the store and the clerk and manager made the wait right and the clerk updated me regularly, and threw in an oil change. Customer service makes ALL the difference. I would return. Thank you for introducing me to the Midas touch. Much appreciated. Don read more

Great place excellent service. Fast. Go during the week no waiting. 5 stars.. got a big is count on Group on

Very good quality customer service at this location. Very efficient in the work they do.

Was the worst place to go ever !! They charged me $654 to fix a censor so I could pass emissions ... but the check engine light turned on in two days after I left the shop. I don't recommend anyone going there. They charge a lot of money. I took my car to another mechanic and he said the censors had not even been changed. They're very dishonest and not a good place to go beware do not go there!!!! when I went back to speak to the manager who is named Chris. He lied about everything very dishonest. Didn't want to help me fix the issue worst place ever. read more

Came in for the $18.99 semisynthetic oil change and inspection/rotation with no appointment. The final price was great only added tax and $5.50 shop fee. There was no hard sale. Just informed me of minor issues. I listened to others and there was, also, no pressure or attempts to up sale. Only issue was having to listen to employee issues, people not working out and being moved. No anti covid action going on. No wiping things, no social distancing lines or moved chairs. Was told it would take 1.25 hr, but was done in 45 min. Cool. read more

Midas - Interior - Auto Repair Near Me - Tucson, Arizona

Solid oil change spot. 1000% recommend. - Only area for improvement = time / communication. The guy at front desk was awesome, just he said I would be seen immediately, and then it took like 5+ hours. I ended up having to come back later in the day. Wish I would have just got a straight answer so I could have planned accordingly. - Overall, still a positive experience. Took an extra trip, and more time than anticipated, but bottom line, the oil change was completed, and done well. Recommend if you're looking for an oil change. 4 out of 5 stars and easily can get all 5 with the improvement come above. read more

I went to Midas to get my catalytic converter installed. Something that you would think a muffler shop would be able to do quickly. It took them two days! I supplied the part myself so it wasn't like they had to wait for parts. It was ridiculous. read more

Midas - Front desk - Auto Repair Near Me - Tucson, Arizona

Do not go here or the other shop the same guys own. These guys have been scamming people. They currently being sued by the state for made up diagnostics and then charging for repairs that they never completed. The owners Chris and Nick ought to be ashamed. You guys are the reason people mistrust mechanics so much. But if you really need your blinker fluid replaced, I highly recommend these goofballs. read more

Midas - Documents - Auto Repair Near Me - Tucson, Arizona

They try to rip people off! Let me first preface this by saying that my son's engine and battery were all in very good order. My son's car needed an oil change but they put some thing on his battery to make it look as if it were corroding and made it sound that if he didn't get a new battery right away, his car would not start at all. After further inspection, it was some other white substance that they did remove and they still continued about getting a new battery or it would not start. So we said that we would just take our chances and go to the dealer if we need it. There has been no corrosion sense and it continues to start and this is been four months later. In addition, while we were waiting for them to fix the supposed corrosion, we overheard them trying to sell a lady a battery for over $800 -$900 .... tell me that doesn't sound like a rip off. read more

Love these guys they always take the time to explain everything in detail. I will not go anywhere else for my car mx.

My car battery was going out. They patiently went through the options with me, with no pressure to purchase the most expensive option. I had the them check the brakes and they reported the same information my previous mechanic had reported 2 weeks before. So they were honest, friendly, knowledgeable and responsive. I left with a great battery and trust that I can rely on them in the future. read more

Once again I got totally ripped off. I should have know better. For less than one hour labor t weld on 2 muffler which I supplied, they charged me $160. Afterword I checked with other shops. They said should have been more like $85 max. I hate these guys. read more

I wish I could rate them negative cuz they almost killed me and my brother!!!! I took my car to them to change out my control arm and boots cause no one just changed the boots anymore. After they told my at first it came off when they was test driving it but it was good now. After driving in the high way I was getting vibrations on my steering wheel. I thought maybe it messed up the alignment so I took it back to break masters and told them the problem and they checked it and told me the alignment was still good it was the control arm bolt and nut. They guy who worked on it remembered it being their and I told them I took it to Midas behind them to put that on. He said they maybe lost the original screw and but and put some other screw on and cut it to fit. When I found this out I went to the dealership to get the original nut to put on it. I went back to them to make this right and they put it on and test drive it and told me it was fine. There wasn't any vibration so I thought it was good. I drove to Phoenix and back no problem. Drove to California and back no issue but when I was driving back from the grocery store my tire broke off. The screw was stripped! I'm guess from vibration until it finally came off!!! My car never been in a serious wreck or had any issues I didn't get fixed right away! I will be going to the store first thing today and if they don't make this right I will be reporting this to the BBB and contacting a lawyer on the matter!!!! If this came off while I was on the highway be dead!!! read more

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Came in to get an oil change and the customer service was great! Right away a mechanic got to work and everything was done in a timely manner. I will definitely be back! read more

BEWARE!! Do not get any work done here! They punctured my hose and just tucked it out if the way when doing a simple oil change! My vehicle overheated within 1 mile and coolant was pouring out like a waterfall! They do sloppy work at best. Idk if it was intentional or not, but either way it was pretty obvious and very unprofessional and negligent on their behalf. I can't believe they just let me leave without saying anything! Someone could have been hurt! I even had my children with me! I will never take any of my vehicles here again! read more

(See picture) I'll start by saying I walked right in and they immediately greeted me and took my keys. My keys were quickly given to a mechanic and my car was being worked on in less than 3 minutes. I was just there for a simple oil change. They pointed out a few things I should be concerned about. Cool. No biggie. I wasn't pressured to have them fixed immediately. My car was finished in about 25 minutes. Speedy service. Great! I rarely drive the car so I barely noticed yesterday (after a couple weeks later or after approximately driving 150 miles) two small drops of oil on my clean driveway. So I opened up the hood to see if I can figure out where the leak was coming from. I was shocked to see my oil cap upside down just sitting on top of the hole where you pour the oil into. Nobody uses this car but me. I keep it locked. It would be impossible for anyone other than Midas to have done this to my car. I am lucky I noticed the two drops of oil on my concrete. This is insane. Can you imagine what it would have cost me to replace my engine if I would not have caught this??? And I'm sure Midas would have told me to get lost. (See picture) Last time I will go to Midas. read more

Midas - Drive 150 miles after a Midas oil change. Lucky I didn't they didn't my car. Forgot to put oil cap back on. - Auto Repair Near Me - Tucson, Arizona

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X We are OPEN.We offer Pick-Up & Drop-Off Concierge Service. Call store to schedule. 520-815-0190  MENU MY STORE REQUEST APPOINTMENT Valid 4/1/20-4/30/20. See rebate form for details. Mail-in rebate via Visa® Prepaid Card. SHOP FORTIRES GET COUPONS& OFFERS GET A REPAIRESTIMATE REQUESTAPPOINTMENT MIDAS TUCSON 5 of 5 stars       12 reviews 333 West Valencia Road Tucson, AZ 85706 Change Store  Store HoursOpen * Closes 6 PM + 520-815-0190 DIRECTIONS TOTAL CAR CARE SAVINGS UP TO $150 OFF $10 Off Any Oil Change $20 Off Wheel Alignment $30 Off Exhaust Service of $99 or more $40 Off 2-Axle Brake Service $50 Off 4 Select Tires with Installation REQUEST APPOINTMENT Valid 04/01/20-04/30/20. See coupon for details. UP TO $75 BACK WITH PURCHASE OF 4 SELECT GOODYEAR TIRES After Mail-in Rebate REQUEST APPOINTMENT Valid 04/01/20-06/30/20. See rebate form for details. Midas Tucson is your one-stop shop for brakes, oil changes, tires and all your auto repair needs. Midas stores are owned and operated by families in your community dedicated to providing high quality auto repair service at a fair price. And their work is backed by our famous Midas guarantee*. Whether you need an oil change or tires, factory recommended maintenance, or brake repair, your local Midas has you covered. *See store for applicability and limited guarantee terms  Customer Reviews Average Rating: 5 of 5 stars       12 reviews Chad is the best!!! 5.0 of 5 stars     There were many issues that came up, and that were out of their hands. And it took much longer then planned. But my car runs. Like new! - Anastasia C. oil change 5.0 of 5 stars     excellent service. wait time minimal. very courteous - Jose C. Midas 333 W Valencia Tucson 5.0 of 5 stars     Chad and his crew went over and above to fix my car. I am very satisfied with my service and the professionalism I received. I am recommending this Mi...Continue reading review - Lisa W. Totally Pleased 5.0 of 5 stars     The Midas on Valencia is now my go to shop...Chad and the other mechanics went way out of their way to do a great job for me.. - Judith H. Oil, lube and front brakes 5.0 of 5 stars     Appreciate the good job this shop did for me. - Gene L. Read More Reviews Write a Review We would like to hear about your experience at Midas. WRITE A REVIEW Request Appointment Great auto service is only a click away. Complete the online form to request a service appointment or call us for an inmediate appointment. REQUEST APPOINTMENT Auto Repair Services Programs & Amenities AUTO SERVICES Brakes & Brake Repair Oil Change Synthetic Oil Change High Mileage Oil Change Synthetic vs. Conventional Oil Oil Leak New Tires & Tire Services All-Terrain Tires Snow Tires Flat Tire Repair Tire Rotation Tire Pressure Check Wheel Alignment Tire Balancing TPMS Service Mufflers & Exhaust Engine Repair Belts & Hoses Lights, Wipers & Accesories Steering & Suspension Car Heating & A/C Batteries, Starting & Charging Radiator & Engine Cooling Fleet Services MY STORE ABOUT MIDAS ©2020 Midas International, LLC Terms & Conditions of Use | Accessibility | Sitemap Privacy Policy | Transparency in Supply Chains Act DO NOT SELL MY PERSONAL INFORMATION       × PREVIEW Your people destroyed my car. Run run run!!!  My car was running fine when I stopped to get my oil changed. They ended up with my car on a lift for 9 days. Right now the car is at a Toyota dealership. None of the fluids were change. In fact the power steering line was damaged. It comes down to they made my car worthless. This doesn't include the body damage to the front was damaged when it was towed by them. Then they got me approved for a predatory line of credit. The interest rate I learned later was 119.1%. I told them I was on a fixed income that barely covered my mortgage. I was hoping to be able to keep my car for another 10 years. I can't even say the way I feel. The car was a gift from my late father and I used the car to help care for my late grandmother and my late husband in that car. I am in no position to get a replacement car. So I can't even work. I will be taking action over this matter after I gather all the documents. They didn't even offer a loaner or rental car. My home is 15 miles from town. - Anastasia C. read more

I'm not sure what happened to the previous customer but I got excellent customer service. Natas was very polite and not pushy at all. I knew I needed more work but just couldn't afford it at this time. He understood and said they would just do the work I asked for. Perhaps the last customer did not communicate effectively. I would hate to see anyone miss out because of a bad review. Truth is more customers are willing to write bad reviews than good ones today. This can be tough on hard working shops and their families. Good luck Natas, Beny, and the rest of the Valencia crew. God bless and I will definitely be in again! read more

Albert and Renee are the beat people u have worked with i am a single mom that cannot afford a big car fix. Albert who is the general manager and personally called my himself. He was kind and made it work within my budget. I will keep my business with this midas location. They care about their customers and it shows through customer service it is rare nowadays for a general manager personally call you to work out prices. Thank you for your work and I will be back. read more

Had some issues in getting warranty work done, but he manager made it a point to get this resolved and got my truck fixed up. Still had to pay for the install, but the parts were covered. They worked with me to get price down to a reasonable level. I will be visiting them again for oil changes and tire rotations. It means a great deal, when they help out like that. read more

If you have a coupon for a free oil change, make sure to schedule a appointment. I figured I could just do a walk-in but I was told it was by appointment by the guy at the counter, at least I managed to get in later on durning the day. read more

I received great service from Midas team members Paul and Alberto. I was there for an oil change. As a woman, I typically feel like I'm being ripped off by mechanics attempting to state there is something wrong with my car and needs fixing. I never felt this way here. I was greeted promptly and my car was taken in for routine oil change quickly. I will definitely refer my family and friends to this Midas. -very happy customer read more

Had some pesky leaking problem with my car for over a year and no one seemed to nail it. Chad at Midas was running an oil change special and I stopped in. When handling that, he noticed the leaks, showed me what was happening in several areas. After a generous discount on estimated services I agreed to do it. While it did take longer than expected (2 days became 6), IT WAS FIXED with NO further problems. The most important thing to me was the quality of the work, not the time. Chad's team delivered and I will be back! Finding a good team can be difficult, so I'll keep this one on my side. read more

Customers beware! If there was a way to give this business zero stars- that is how I would rate it. There is a huge banner on this location that says it is under new management because of the horrible reputation that it has. To say that they ripped me off would be an understatement. I took my Ford diesel truck in because it was close by when my engine started smoking. Biggest mistake of my life. They kept my truck for over a month- sold me used parts and charged me as if they were new parts. Charged my bank card unauthorized charges and to top it off, after paying over $7,800.00 my truck still wasn't working. I finally took it to the Ford dealer where they documented everything that was wrong with my truck and even confirmed that the wrong type of USED turbo was put on my truck. The manager Ray at the time was also just on channel 13 news because he was arrested for doing this to other customers. Seems like Midas transferred him to another location after too many complaints. I will be contacting a lawyer and the District Attorneys office. I should also mention that during this process Ray hired me to do Landscaping upgrades to the business and I never received payment. This is not a place that you can trust. read more

Great place for vehicle repair found issues with brakes that other repair facilitys could not find , friendly and professional staff . Would recommend to others read more

I would absolutely give this place ZERO STARS!!!!!!!!! I took my vehicle here after it had stopped running in the middle of the street. I had it towed to Midas and they supposedly checked it out also ensuring they were going to do everything it takes to have it fixed for me! It was obviously a crock of BS because when they called me with diagnosis, they informed me of needing a whole new engine. Ranging cost $3000 used, $5000 new. That was the best they could do. Immediately I decide to have it towed out to get a second opinion and to my surprise, all it was was the FUEL PUMP. THAT IS ALL! Oh, not too mention, at the end when i had my vehicle towed one of their own employees comes and whispers to me that, "To be honest with you, no one even looked at your car. its been sitting here all day. If you want, I can do it for you on the side." Why would i trust him? They're all dishonest people. The best part? My vehicle was broken into as a result of being at their shop. They tried to steal it. They threw bolders in my window shattering them, and theres a big dent/missing paint. Worst EXPERIENCE I HAD IN MY LIFE!!!!!!! read more

Hi my name is leanna i took my car into midas for an oil change they come in and say to me that my rear back breaks need to be replace so i give them they okay fo do so i pay them and so fourth after they wrk on my car i started having issues that i didnt have prior to me taking my vehicle to them so I call and I asked the guys if they can look at my vehicle I take it back 3 times still having the same issue finally I take it to Brake Masters because obviously Midas didn't have any clue on what they were doing to my car or what was causing the squealing noise turns out Midas didn't do a proper job on my vehicle as they promised to do so the brake pads on my car were really damaged Midas on Valencia is by far the worst Auto Repair place I've ever encountered I would never ever take my vehicle to them again they refuse to pay me my refund that I've spent for them to do the job that they did not do Chris Sanchez over at Brake Masters on 22nd and Kolb was very amazing he fixed my car in a couple of hours my car runs a very good very pleased with his work couldn't ask for better completed the job on my vehicle that Midas could not complete very pleased and I would recommend for customers and people to go see him it's worth it very pleased with the outcome Brake Masters did for me I will truly appreciate thank you Chris read more