We've worked with this property management company for the past year and have had a great…read moreexperience. The team has always been professional, responsive, and easy to work with. What we appreciated most was how organized and proactive they were throughout the entire year. Maintenance requests were addressed in a timely manner, communication was clear, and they consistently made us feel valued as clients. We truly appreciate their reliability and would definitely recommend them.

We picked them to manage my mother in laws property. Hass was upfront, transparent and answered…read moreall questions we needed. When we met Hass to discuss our needs he was great, not pushy or "salesman" tactics and felt like a good fit and someone we want on our side. Highly recommend.

From the showing of the house to the signing of the lease, Lindsey was nothing but amazing. She…read morealways went out of her way to help answer our questions and has a lightening fast response time She is such a pleasure to work with and so friendly. I highly recommend West Coast Property Managers! They have excellent customer service and great people!!!

Lindsey is truly a GEM! My family and I had just traveled from WA and unexpectedly found ourselves…read morein a really stressful situation with our previous property manager. Lindsey came through for us when we needed it most! She was incredibly responsive, answered all of my questions, and even took time on her day off to meet with us and help get our application processed. Her kindness and willingness to go above and beyond made such a stressful situation so much easier for our family. We're incredibly grateful and highly recommend her!

We're really glad to work with this property management team. They take care of their tenants and…read moreproperties the right way and always go the extra mile. Christine especially makes our job easy, she's on top of everything and great to work with. Honestly, she's the best.

Misty and her team were fantastic to work with as a long distance property owner. She helped from…read morewhen we initially took on ownership of the property all the way through to keeping it rented, well maintained, and then later, sold. During the selling process, they were nothing but helpful and professional. Highly recommend to other property owners looking for low maintenance ownership.

My first vacation to Mexico and we booked an amazing beach front property with this company. The…read moreproperty owner was very friendly and helpful from the moment we arrived early I might add which was not part of the agreement. Allowed us access immediately and while we was out venturing a water main broke... called Rick and he had it taken care of before we returned. Thank you so so much. We will definitely be returning! The property also very comfortable with epic views.

We had a wonderful stay at the Rosarito Beach location. The condo was clean, big and had wonderful…read moreviews. You'll be right in the middle of everything. We hate to have to go home, I will 100% be using Express Property Management in the future. If you're considering a stay, you can't go wrong with the locations!

Greg has managed multiple properties for me for the past 4 years and he's been a lifesaver and a…read moregreat member of the team. He has an easy can do approach when issues occur and it's always a pleasure to work with him to get those solved. He always makes himself available if any questions or concerns come up and if he's not available, he gets back to me usually within the same working day if not next day. Definitely someone you want on your team when you're entrusting the management of your valuable property. I wish he covered more area so I can have him manage other properties I own outside of his zone. Thanks Greg!

I am an owner and I deal with a lot of property managers. If I can use 3 words to describe…read moreprogressive property management, I would use "drag", "ghost" and "cheating". Unitiey and Cecilia are the two leasing managers I worked with and they suck. I'm risking my payout by writing this. I still have not got a penny from ppm after a week the cashier's check was deposited to ppm's account. Unitiey did great photos and great listing description and hosted 2 open houses and was able to locate a tenant for me within 3 weeks. I acknowledge her effort and give her credits for great marketing skills, but I scold her for missing most important point of being an owner's representative. She 1st didn't send out an inspection report before releasing keys. And I was told she would send out on 2 days before moving in. 2nd she released keys without my approval and without a renter's insurance policy in place, which were all agreed upon in lease. 3rd she omitted checking the interior of appliances and omitted dirty and unclean conditions of the fridge and then later on after moving in told owner it's "damages" in her inspection report sent 5 days after moving in .this is ethical issue more than breach of fudiciary duty. If she knew the issue, whyndid she release the keys unauthorizedly? if she omitted the issue, why did she use tenant's provided photo in her report. She is literally cheating on her inspection report. During the process, she asked me to reduce price because people is withdrawing their application, and 20 minutes after i said fine, let's reduce price, she told me ok, we have an application. She literally withhold that application information to push me for price reduction. When i confronted her boss about this, her boss explained that those 2 candidates didn't meet my qualifications requirements because I prefer dual income and no pet. I 'm like, they have 680 plus scores and have 3x income and they have enough qualifications and visited open houses. they are way better than the recommendation she made which had 2 collections and 634 fico. She even missed 1 collections from this candidate and she calls thos 680 plus one not "qualified " ? Cecilia's story is simple. she is a ghosting expert. Last week, because of unitiey's ommition of the fridge condition, tenants wanted to have a replacement fridge. So i drafted the fridge addendum and asked tennats to sign. One signed last week and the other one hasn't. I constantly asked her to remind tenants to sign promptly so we can move forward with an agreement and tenants can have the new fridge. From friday to today, no response from cecilia and my movers showed up at the door and wanted to have access. called her texted her and again, no response. had to call her office front desk to get connected to her and again she said she doesn't know about the signatures. I had to drop by and we heard water is running inside of the home, side gate was open, and water meter was running and had to text her and advised her this is an emergency situation. we got in after notifying her. and she then texted me I didn't give her 24 hour notice. Come on, imhave been asking for approval since last friday and she ghosted me like forever . i am done with progressive. btw, when you have minor issues and you need help. the entire office was just silent and owner would ghost you as well. Deven was the only one that can actually get things done and tried to help. he had to jump in to draft the lease and unitiey and cecilia would play ghosting whenever i really needed help. I mean, tenants are great qualified tenants and what they asked are reasonable and understandable. they were filtered off by progressive and I basically did all the screening myself because progressive failed to do their job. Btw, progressive sent me termination notices after their own omissions on inspection. I said fine, I'm gonna terminate you and are you open to do it by end of this month? deven said fine on the phone. When i actually switched the pm, cecilia said you didn't give me proper notice. I'm like, what the ?!! you terminated me and now you are complaining i didn't notice you..

As first-time landlords, we were definitely nervous about navigating the rental process...but…read moreworking with Brooke from Stellar Property Management has made all the difference. From the start, she's been incredibly communicative, intuitive, and knowledgeable. Pricing is fair and inclusive. Straight to the point which we prefer. Brooke anticipates needs before they arise and handles every detail with professionalism and care. Her ongoing support has given us peace of mind and confidence in managing our property. We truly feel lucky to have her in our corner!

Brooke is very professional and detailed. We had her rent out our home after purchasing another…read moreone. We have the absolute best tenant! Going on two years now and no issues. We had several applications for our home, and went off her recommendation for the applicant and so happy we did. She really knows her stuff! So many risks with dishonest fraudulent people. Thank you Brooke.

It has been a pleasure living in a TSM rental property for the past five years. Throughout our…read moretenancy, Simon has been consistently professional, responsive, and attentive. Any maintenance issues or concerns were addressed quickly and efficiently, which made a big difference in our overall experience. Simon was always easy to communicate with and stayed on top of everything, ensuring that the property was well maintained and comfortable to live in. His reliability and dedication truly stood out. Overall, it has been a great experience, and I would highly recommend TSM to anyone looking for a well-managed and supportive property management.

One of the most frustrating experiences working with a property manager I have ever had...We needed…read moreto move immediately due to maintenance emergencies at our old unit. We appreciated that the company set up a quick tour for us because we were in need of a quick move. Anita was very helpful during this time. She told us that there were no applicants and if we applied that day, we would be considered. We looked at Yelp reviews prior and were eager to work with Simon (property manager on listing) because of all the great reviews. Simon was EXTREMELY unprofessional in communications after the tour. He did not answer the phone and was extremely hard to reach. It was clear that we were neither important to him nor desirable candidates, despite performing above and beyond all listed application criteria. Our credit was never run, despite Simon telling us it would be, and we were strung along for over a week with minimal communication. We asked for an explanation for the denial after being told that they went with someone else, and we were not provided with one. Unsurprisingly, we did not even receive a response. To top it all off, the property was re-listed on Zillow a few days later... At this point it was clear that there was no other candidate and we had been lied to the whole time. Unless you know the owner or property manager personally, don't expect a call back. Please try not to waste your time, especially if the move is urgent.

A young man name Christian at the rewards center satisfies me as a customer service . Just want is…read moresupervisor know that . He's always a great help

Very bad customer service. Do not waist your money with this company. Luan Blake is quick to jump…read morefor her 10% but when the tenant needed battery replacement on the smoke detectors to the unit she was renting from us, Blake contacted us owners to drive 34 miles to replace the batteries ourselves, She even contacted us for a removal of a water beetle. The day we notified them that we wouldn't be renewing with them, they terminated the contract that same day. This company didn't even wait until the end of the contract which was about 1 week. As of right now we are still waiting to hear back from them even though we have tried on multiple occasions. This is in regards to us getting our key and our control back for our property.

I am a property owner for over 10 years and I've only used 2 companies. 1 was another company that…read moreI had to release for poor service. However 1st Rate Rental , Ana, Stephen and team have been exceptional. They helped me find, acquire and retain my current tenants that have been renting my house for almost 5 years with no issues. 1st rate provided excellent communication with me via email and text messages for anything urgent from tenants. They collect all rents and process payment via direct deposit which is a plus! They also provide yearly property inspections interior and exterior to keep an eye on the property. They are all around a 5 star company and I highly recommend them!

I'm a former tenant. We were never late on rent and took care of the house as if it were our own…read more Our deposit was refunded in full. Our landlord wanted to sell the property at the end of our first lease. That caught us by surprise, but our contact at 1st Rate Rentals (Jonathan) assured us we would be compensated with our prorated rent if we vacated earlier than our lease agreement called for. We allowed our landlords' RE agent into our home to help market the house while we were living there and vacated earlier than our lease called for to help facilitate the sale. We have sent messages to both 1st Rate Rentals and the listing agent, inquiring about our prorated rent, and haven't received a response from either.

Enrique and Ashley at TrueDoor PM - Inland Empire provided first-class service from the moment we…read moreengaged them until tenants were successfully placed in our property. I was truly impressed by their professionalism throughout the entire process. Enrique offered many helpful suggestions on how to prepare the house for rental and recommended a cleaning service provider, Precision Chem-Dry, which did a fantastic job. Ashley efficiently prepared the marketing materials for our property. She arranged professional photos and videos and set up a 360-degree virtual tour. Our property was rented out within a couple of weeks after being listed--the fastest among the nearby rental homes. Throughout the process, every staff member we worked with at TrueDoor's Inland Empire office was professional, responsive, and genuinely helpful. TrueDoor also offers loss-of-rent insurance at an affordable price, which is quite rare and provides additional peace of mind. For all these reasons, I'm happy to give TrueDoor Inland Empire a 5-out-of-5-star rating!

If you're considering renting through True Door Property Management, please do yourself a favor and…read moreDOCUMENT EVERYTHING. My experience with them included questionable/frustrating billing, maintenance issues that took way too long to get addressed, and communication that was anything but professional. Dealing with Karla Guzman, Senior Property Manager, was especially frustrating. In my experience, she was rude, dismissive, and made simple concerns feel like an inconvenience instead of something that deserved to be handled. Renters should not have to constantly chase down answers, repairs, or explanations for charges. Thankfully, I protected myself and my household by documenting everything, keeping records, taking photos, and knowing my rights. In the end, that made all the difference. I was able to dispute charges I felt were unfair, get a significant amount of money returned, and ultimately get the outcome that was fair and deserved. I personally would not rent through this company again. Save every email, take pictures, keep your receipts, know your rights, and get EVERYTHING in writing. Protect yourself, because your own documentation and knowledge can make all the difference in the end.