After an awful, shady experience at Russ Darrow Mazda in Madison, working with Erica and the team…read morehere was a night and day experience buying the same car Madison told me was already sold. I'll definitely buy my next Mazda from here as well!

My purchase of a used Mazda SUV from Russ Darrow Metro Mazda was best car buying experience I have…read moreever had. Tim Scott was an outstanding sales representative. He was super professional, knowledgeable and friendly without being pushy. Tim quickly pulled the vehicles I wanted to compare and test drive. It did not take me long to decide to buy, the SUV looks brand new, is totally loaded and drives like a dream. I got a great deal and was very comfortable with the entire process. I highly recommend working with Tim Scott at Russ Darrow Metro Mazda.

Date of visit: December 26, 2025…read more When my efforts to find a vehicle that I wanted failed, we then considered vehicles my husband wanted, leaving me his car. The Nissan Rogue was one such option and we stopped by Russ Darrow Nissan at the Metro Auto Mall. While perusing the options, we were greeted by Tim, who for the most part was personable and friendly, though we noticed that he began to fill out an Offer to Purchase when we just indicated that we were only interested in test driving. Tim was very motivated to sell the vehicle as he called us at 730 the following morning to gauge our interest. The facility was nothing special, but certainly not the worst dealership we've seen in the area. We did go with another vehicle instead of the Rogue and after letting Tim know this, he did not reach out further, which we appreciated.

Brigette G. Hill is one of the best salespeople I've worked with. She was attentive, respectful,…read moreand made sure I left happy with my purchase. She answered all my questions and made the experience stress-free and enjoyable. I would definitely come back and recommend her to friends and family.

Drove up from Chicago to buy our new 2026 Jeep from Julian at Russ Darrow. From the very start I…read morespoke to manager, Jimmy who was honest straightforward and very knowledgeable. We came to terms on my deal and he assigned Julian to me and he was amazing! He sent me photos and videos of the vehicle, answered all Our questions, walked thru the process and was a great guy!! Definitely highly recommend Jimmy and Julian at Russ Darrow Chrysler for any of Your vehicle needs. If I could give them 10 stars I would!!! Definitely going to recommend friends and family. Yes the drive from Chicago was so worth it!!!

I experienced the most unprofessional and infuriating pre-buying experience at Russ Darrow Dodge at…read morethe Auto Mall in Milwaukee. I was in the market to purchase a 2024 Dodge ProMaster. The van in question, VIN # 3C6MRVHG9RE120087, stock CXR8802 with only 79 miles on the odometer. I saw the vehicle was available on their website so I requested a test drive. I received an email back from someone at the dealership within a short time stating that the van was indeed still available. They acknowledged my interest and my request for a test drive for the next day. I made an appointment for around 6:00PM. I informed the sales agent that I was a serious buyer who could potentially purchase the van that day. I received a phone call early in the morning and an email later that day to confirm my appointment. I received a text an hour before my appointment, letting me know that a sales agent was expecting me. When I arrived, it took a while to find the sales agent. Since I arrived 30 minutes early, I was told to wait until 6:00PM. As a potential customer, I was a little annoyed at having to wait when the sales agent was just standing around, talking to other sales agents but I accepted it. I did not see any other customers. At 6:00PM, the sales agent went to pick the van up. After 30 minutes he returned to tell me that the van was no longer available and that I should look for a different vehicle. I reminded him that I had received a phone call, emails and texts verifying that it was still available. I showed him the Russ Darrow website showing the van was still available but he replied that it was not. Infuriated at this "bait-and-switch" tactic, I asked to speak with the sales manager. The sales manager, Mr. Sone Phrakousonh, told me the van had just been sold at auction. I questioned the reasoning a vehicle with only 79 miles would be sent to auction but received no explanation. After mentioning the multiple confirmations I had received, with indifference, Mr. Phrakousonh then said that there had been a mistake but that I am free to look for a different vehicle. After some back and forth dialog, Mr. Phrakousonh then said that the van I had come to see was on the lot but it's no longer for sale. Then he said the van was no longer on the lot because it was sold to a different dealer who will be taking it to an auction. 3 different explanations within a 5 minute timeframe. I then asked Mr. Phrakousonh to provide an out-the-door cost breakdown of a different van on the lot with similar mileage and was given a sheet of paper with a few handwritten one-word notes indicating the tax and a service fee. I asked to see the van and was told I would need to return to the dealership the next day. I asked whether any discounts can be applied, given the situation I had endured with the first van. Mr. Phrakousonh promptly refused, stating, "if you don't want it at that price, that's fine with me". I asked to speak with Mitch Darrow the general manager and was informed that Mr. Phrakousonh was currently the only manager available. The level of dishonesty, unprofessionalism, arrogance and total lack of caring about a potential sale by Mr. Phrakousonh , the sales manager, was beyond comprehension. I have since purchased a similar vehicle at a competing dealership.

I don't usually leave reviews, and I honestly hate that I even have to write this. I simply want…read moreother customers to be aware of my experience. First, the good: my buying experience was excellent. I purchased a brand-new 2026 Chevrolet Silverado, and the sales team I worked with was friendly, knowledgeable, and made the purchase process enjoyable. Now for the disappointing part. I had the choice between a black Silverado (which I preferred) and a white Silverado with the Waldoch package. Since I wanted the black truck, I was asked if I liked the interior, wheels, running boards, and blacked-out package on the white truck. I said yes, and it was agreed that I would purchase the black truck and those features--or in the case of the wheels, similar wheels of my choosing, which I specifically asked about before signing the loan documents--would be installed on my truck. Based on that agreement, my wife and I signed the paperwork and completed the purchase. Two days later, I was given a rental while my truck was taken to have the upgrades completed. About a week later, I got my truck back, and I loved the overall look. Unfortunately, several parts of the agreement were never fulfilled: * I was never given the opportunity to choose my wheels. * My original factory wheels and tires were never returned to me. * The interior was never upgraded. * The blacked-out paint began chipping within a month, requiring another trip back to have it redone. I reached out multiple times for answers and even spoke with the service department during oil changes. To their credit, the service staff genuinely tried to help and seemed just as frustrated as I was that I wasn't getting clear answers. Eventually, I decided to accept the situation because I'm not someone who enjoys complaining, and the entire experience made me uncomfortable. Later, I discovered that the tires rubbed when turning. I decided I would pay out of pocket to install a lift kit, since I no longer wanted to rely on the dealership to resolve issues related to the modifications. My only question was simple: What type of lift kit can I purchase that will not void my warranty? Over the past eight months, I've stopped in at least five times and made countless phone calls trying to get that answer. Unfortunately, I still haven't received one. This was my first brand-new truck, and spending over $60,000 should have been an exciting experience. Instead, it's disappointing to be making payments on a vehicle that isn't what I agreed to purchase because the commitments made during the sale weren't fully honored. I intentionally chose not to mention any employees by name because I don't know what happened behind the scenes. It may have been completely outside of the salesperson's control, and I never want to jeopardize someone's livelihood. My goal isn't to attack anyone personally--it's simply to share my experience so others understand what happened and hopefully encourage better follow-through on commitments made to customers.

Griffin Chevy in the Milwaukee Metro Mall was bought by Kunes. I DO NOT RECOMMEND spending your…read moremoney here. Griffin was hands down a better company. Here's my last & final encounter with Kunes. Friday April 24, 2026 my husband and I dropped off our vehicles for diagnostic. We both received text messages stating what was found but no one ever called us on Friday to say when our vehicles would be ready for pick up. Damien was the service advisor we were working with. He never called and when I called at 4pm (after I was done working) to check on our vehicles I was told that Damien was gone along with 90% of the techs and advisors. I requested to speak to a manager or someone who could help me since we were without any vehicles on a Friday and the shop wouldn't be back open until Monday. Steve called me and told me he could give me a loaner so we would have some sort of transportation. Kudos for Steve stepping up when he was not the technician nor advisor that was working with us. Monday I received a call from Damien to let me know someone made a mistake or there was a glitch in their system but no labor was added to the estimate for repairs they texted me with on Friday. My repair estimate went from $2400 to $4500 on a 2016 vehicle. I stated to Damien that I'd talk to my husband but I'd most likely go to ANOTHER DEALERSHIP and purchase a new vehicle. I put emphasis on going someplace else in hopes that Damien would show he gave AF. I did find out that on Friday, Damien was more interested in getting to the Brewers game than to call me or my husband to let us know we'd be without a vehicle until at least Monday. Ramses (Sales advisor) and Tony (Sales manager) at Lake Chevrolet on South 27th street were a breath of fresh air and the kind of service we desperately was hoping to get from Kunes seeing that we'd been a customer of Griffin Chevy for over 10yrs. Kunes you lost loyal customers and lost out on selling 2 brand new trucks (2026 Silverado RST & 2026 Equinox) that we purchased from Lake Chevrolet. I'm telling everyone I know not to do business with Kunes. Oh I forgot my husband's 2016 vehicle was brought in for check engine light and hesitation when pushing the gas. Accord to Kunes they test drove it and when they got off the highway it made a noise and was no longer able to be driven. We asked if it could be towed across the street to CarMax so we could sell it and we were told no we don't have a tow. Poor customer service at its finest. Stay clear of Kunes Metro Auto Mall Milwaukee.

I've been coming here for years for service on my car, and occasionally things do slip through the…read morecracks; however, they've ALWAYS made it right and gone above and beyond to fix a mistake. Everyone in my family has bought cars from here. We bought our car from here today and this is the second car that James was the sales person on, and while it was a little bit hectic on both ends, at the end of the day all the details were hammered out. I would buy another car from here. James Hicks and Jakub Kania were a pleasure to work with.

Generally good service, but don't count on a courtesy ride. Their availability is spotty, and the…read moredrivers seem to work their own schedules. Staff seem to never know if a ride is again or how long before it will be. Major service departments need to provide courtesy rides. Just be forewarned that a promise of a courtesy ride may not be fulfilled.

Terrible customer service. Sold my family member a bad car and its been nothing but hell since she…read moregot this car. Bad engine, leaks, and never can provide a rental that her warranty is supposed to cover. Do not buy from hwre.

Great experience here. We really like our new Tucson!! Very fair deal with trade-in and add-ons…read more Thanks Sam and staff!

I bought a Nissan Murano from Trey or Dre. I can't remember which but he knew that the front end…read morewas falling off and didn't tell me. The only thing he said is that there was a minor fender bender that was 100% fixed. But six months after I bought the car my son said hey mom the whole front of your car is falling off. I needed an oil I made an appointment to get that done and talk about the front end of my car. long story short. I was there for an oil change and supposedly all they had to do was to get clips to put the front end back on. I was there for six hours and nothing ever happened. He kept lying to me saying that he was calling this place and that place, but he didn't know about me as I knew owners of those places because of my own business and I called there and they said no one ever called and the reality is he could've walked across the street to a Nissan dealer and gotten those clips done but he did absolutely nothing . I used to like Carmax I would never go there again!!! I did go to a Nissan dealer to get rid of that car and they did give me a fair price thankfully and purchased a brand new Nissan Murano through Rosen. Rosen has excellent service all the way around, good pricing excellent to negotiate with too.

I can't say enough good things about my experience at CarMax, all thanks to Craig and Cory! I was…read moresearching for the perfect car as a surprise for my niece's Sweet 16, and they went above and beyond every step of the way. From helping me narrow down the best options at short notice, to coordinating delivery just in time for the big surprise, they made what could have been a stressful situation (after the car was delayed in Baltimore-not their fault) feel seamless and even fun. They located a replacement in record time! Their patience, attention to detail, and genuine care made all the difference. Thanks to them and the team in the back that prepped the car, my niece was shocked and absolutely speechless when she saw the car. It was a moment we'll never forget! Thank you for helping us create this memory for us! I will absolutely recommend these two at carmax any time anyone I know is in the market for a used car!

A week before I was gonna give my son a car for his birthday KMK picked it up after 9pm when it was…read moredark without a title or key. Well supposedly one that belonged to the car but I owned it over two years and had and still have the only key. Now I have to resolve this in court because Keith the owner isn't to bright.

From the owner: We buy your Junk Cars!read more