I'd like to acknowledge Maggie in the Service Department. I met up with Maggie when I was…read moredirected to Russ Darrow Honda in Milwaukee's Auto Mall. I was going to use again the sister Russ Darrow Dodge dealership there for an auto emissions State test. The previous Sate test there was a very good experience, so I went there. Unfortunately, there was a tech glitz, so I was directed to the nearby Russ Darrow Honda store. Maggie took charge of the process upon my arrival at that sister store. She was on the ball, very competent, and swift in getting all done. It was a 5 star experience. I'll be certainly looking at that dealership or a Russ Darrow other dealership for future car buying and repair service. -- Mike Bjordal, Milwaukee

I had a very frustrating experience with Russ Darrow Honda…read more We are currently searching for a Honda CR-V around the $25,000 range. I was contacted by a salesperson named Daryl Robinson, who told me they were taking in a 2021 CR-V with about 40,000 miles that would be within our budget. He texted me saying the vehicle was in and asked when I could come in. I scheduled an appointment for 2:00 PM. Because I was driving over an hour to get there, I called around 1:30 PM while on the road to confirm the appointment and the vehicle's availability. Daryl confirmed everything. When I arrived at the dealership, the CR-V he referenced was not there, and they didn't have any similar vehicles available. Instead, he immediately tried to switch me to a different vehicle that didn't meet our needs. What made this even worse was how casually it was handled--as if my time and long drive were no big deal. No accountability and no meaningful apology, just a quick attempt to redirect the sale. This felt like a classic bait-and-switch and reflects very poorly on both the salesperson and the dealership. Terrible customer service. I would not recommend this salesperson or this dealership to anyone.

After an awful, shady experience at Russ Darrow Mazda in Madison, working with Erica and the team…read morehere was a night and day experience buying the same car Madison told me was already sold. I'll definitely buy my next Mazda from here as well!

My purchase of a used Mazda SUV from Russ Darrow Metro Mazda was best car buying experience I have…read moreever had. Tim Scott was an outstanding sales representative. He was super professional, knowledgeable and friendly without being pushy. Tim quickly pulled the vehicles I wanted to compare and test drive. It did not take me long to decide to buy, the SUV looks brand new, is totally loaded and drives like a dream. I got a great deal and was very comfortable with the entire process. I highly recommend working with Tim Scott at Russ Darrow Metro Mazda.

Date of visit: December 26, 2025…read more When my efforts to find a vehicle that I wanted failed, we then considered vehicles my husband wanted, leaving me his car. The Nissan Rogue was one such option and we stopped by Russ Darrow Nissan at the Metro Auto Mall. While perusing the options, we were greeted by Tim, who for the most part was personable and friendly, though we noticed that he began to fill out an Offer to Purchase when we just indicated that we were only interested in test driving. Tim was very motivated to sell the vehicle as he called us at 730 the following morning to gauge our interest. The facility was nothing special, but certainly not the worst dealership we've seen in the area. We did go with another vehicle instead of the Rogue and after letting Tim know this, he did not reach out further, which we appreciated.

Brigette G. Hill is one of the best salespeople I've worked with. She was attentive, respectful,…read moreand made sure I left happy with my purchase. She answered all my questions and made the experience stress-free and enjoyable. I would definitely come back and recommend her to friends and family.

Drove up from Chicago to buy our new 2026 Jeep from Julian at Russ Darrow. From the very start I…read morespoke to manager, Jimmy who was honest straightforward and very knowledgeable. We came to terms on my deal and he assigned Julian to me and he was amazing! He sent me photos and videos of the vehicle, answered all Our questions, walked thru the process and was a great guy!! Definitely highly recommend Jimmy and Julian at Russ Darrow Chrysler for any of Your vehicle needs. If I could give them 10 stars I would!!! Definitely going to recommend friends and family. Yes the drive from Chicago was so worth it!!!

I experienced the most unprofessional and infuriating pre-buying experience at Russ Darrow Dodge at…read morethe Auto Mall in Milwaukee. I was in the market to purchase a 2024 Dodge ProMaster. The van in question, VIN # 3C6MRVHG9RE120087, stock CXR8802 with only 79 miles on the odometer. I saw the vehicle was available on their website so I requested a test drive. I received an email back from someone at the dealership within a short time stating that the van was indeed still available. They acknowledged my interest and my request for a test drive for the next day. I made an appointment for around 6:00PM. I informed the sales agent that I was a serious buyer who could potentially purchase the van that day. I received a phone call early in the morning and an email later that day to confirm my appointment. I received a text an hour before my appointment, letting me know that a sales agent was expecting me. When I arrived, it took a while to find the sales agent. Since I arrived 30 minutes early, I was told to wait until 6:00PM. As a potential customer, I was a little annoyed at having to wait when the sales agent was just standing around, talking to other sales agents but I accepted it. I did not see any other customers. At 6:00PM, the sales agent went to pick the van up. After 30 minutes he returned to tell me that the van was no longer available and that I should look for a different vehicle. I reminded him that I had received a phone call, emails and texts verifying that it was still available. I showed him the Russ Darrow website showing the van was still available but he replied that it was not. Infuriated at this "bait-and-switch" tactic, I asked to speak with the sales manager. The sales manager, Mr. Sone Phrakousonh, told me the van had just been sold at auction. I questioned the reasoning a vehicle with only 79 miles would be sent to auction but received no explanation. After mentioning the multiple confirmations I had received, with indifference, Mr. Phrakousonh then said that there had been a mistake but that I am free to look for a different vehicle. After some back and forth dialog, Mr. Phrakousonh then said that the van I had come to see was on the lot but it's no longer for sale. Then he said the van was no longer on the lot because it was sold to a different dealer who will be taking it to an auction. 3 different explanations within a 5 minute timeframe. I then asked Mr. Phrakousonh to provide an out-the-door cost breakdown of a different van on the lot with similar mileage and was given a sheet of paper with a few handwritten one-word notes indicating the tax and a service fee. I asked to see the van and was told I would need to return to the dealership the next day. I asked whether any discounts can be applied, given the situation I had endured with the first van. Mr. Phrakousonh promptly refused, stating, "if you don't want it at that price, that's fine with me". I asked to speak with Mitch Darrow the general manager and was informed that Mr. Phrakousonh was currently the only manager available. The level of dishonesty, unprofessionalism, arrogance and total lack of caring about a potential sale by Mr. Phrakousonh , the sales manager, was beyond comprehension. I have since purchased a similar vehicle at a competing dealership.

Griffin Chevy in the Milwaukee Metro Mall was bought by Kunes. I DO NOT RECOMMEND spending your…read moremoney here. Griffin was hands down a better company. Here's my last & final encounter with Kunes. Friday April 24, 2026 my husband and I dropped off our vehicles for diagnostic. We both received text messages stating what was found but no one ever called us on Friday to say when our vehicles would be ready for pick up. Damien was the service advisor we were working with. He never called and when I called at 4pm (after I was done working) to check on our vehicles I was told that Damien was gone along with 90% of the techs and advisors. I requested to speak to a manager or someone who could help me since we were without any vehicles on a Friday and the shop wouldn't be back open until Monday. Steve called me and told me he could give me a loaner so we would have some sort of transportation. Kudos for Steve stepping up when he was not the technician nor advisor that was working with us. Monday I received a call from Damien to let me know someone made a mistake or there was a glitch in their system but no labor was added to the estimate for repairs they texted me with on Friday. My repair estimate went from $2400 to $4500 on a 2016 vehicle. I stated to Damien that I'd talk to my husband but I'd most likely go to ANOTHER DEALERSHIP and purchase a new vehicle. I put emphasis on going someplace else in hopes that Damien would show he gave AF. I did find out that on Friday, Damien was more interested in getting to the Brewers game than to call me or my husband to let us know we'd be without a vehicle until at least Monday. Ramses (Sales advisor) and Tony (Sales manager) at Lake Chevrolet on South 27th street were a breath of fresh air and the kind of service we desperately was hoping to get from Kunes seeing that we'd been a customer of Griffin Chevy for over 10yrs. Kunes you lost loyal customers and lost out on selling 2 brand new trucks (2026 Silverado RST & 2026 Equinox) that we purchased from Lake Chevrolet. I'm telling everyone I know not to do business with Kunes. Oh I forgot my husband's 2016 vehicle was brought in for check engine light and hesitation when pushing the gas. Accord to Kunes they test drove it and when they got off the highway it made a noise and was no longer able to be driven. We asked if it could be towed across the street to CarMax so we could sell it and we were told no we don't have a tow. Poor customer service at its finest. Stay clear of Kunes Metro Auto Mall Milwaukee.

This dealership is shady and very dishonest. Any issues purchasing a car with them and you aren't…read moregetting the results you want then file a complaint with the Wisconsin dmv, dealer complaints. Extremely helpful!!!

The staff in the parts department was very knowledgeable and helped me get what I needed very…read moreefficiently.

Generally good service, but don't count on a courtesy ride. Their availability is spotty, and the…read moredrivers seem to work their own schedules. Staff seem to never know if a ride is again or how long before it will be. Major service departments need to provide courtesy rides. Just be forewarned that a promise of a courtesy ride may not be fulfilled.

Great experience here. We really like our new Tucson!! Very fair deal with trade-in and add-ons…read more Thanks Sam and staff!

Terrible customer service. Sold my family member a bad car and its been nothing but hell since she…read moregot this car. Bad engine, leaks, and never can provide a rental that her warranty is supposed to cover. Do not buy from hwre.

I bought a Nissan Murano from Trey or Dre. I can't remember which but he knew that the front end…read morewas falling off and didn't tell me. The only thing he said is that there was a minor fender bender that was 100% fixed. But six months after I bought the car my son said hey mom the whole front of your car is falling off. I needed an oil I made an appointment to get that done and talk about the front end of my car. long story short. I was there for an oil change and supposedly all they had to do was to get clips to put the front end back on. I was there for six hours and nothing ever happened. He kept lying to me saying that he was calling this place and that place, but he didn't know about me as I knew owners of those places because of my own business and I called there and they said no one ever called and the reality is he could've walked across the street to a Nissan dealer and gotten those clips done but he did absolutely nothing . I used to like Carmax I would never go there again!!! I did go to a Nissan dealer to get rid of that car and they did give me a fair price thankfully and purchased a brand new Nissan Murano through Rosen. Rosen has excellent service all the way around, good pricing excellent to negotiate with too.

When I bought a car from CarMax, I didn't check its value beforehand. The sales tag listed the…read moreprice as $40,000 and I decided to go ahead with the purchase. Six months later, I needed to buy ALL new tires because, according to CarMax, they're allowed to sell vehicles with just the minimum legal tire tread. Now that I'm considering an upgrade, I've discovered that the car was only worth $21,000 when I bought it. I'm disappointed by this experience. A WARNING to everyone: always compare the real value of a car to the asking price and check the tire tread as well before signing any paperwork. I'm also consulting an attorney to see if I have any options for compensation.

A week before I was gonna give my son a car for his birthday KMK picked it up after 9pm when it was…read moredark without a title or key. Well supposedly one that belonged to the car but I owned it over two years and had and still have the only key. Now I have to resolve this in court because Keith the owner isn't to bright.

From the owner: We buy your Junk Cars!read more

The Service Advisor was helpful in explaining what my vehicle needed & patient while I made…read moredecisions on the repairs. He was also aware of my time as I wasn't aware a recall needed to be done also Thank you

I think Heiser Toyota is a great place to buy a car. But their service department is NOT where you…read morewant to take your car. We have 2020 Rav4 which now has 82,000 miles on it. Whenever my wife takes it for oil change and tire rotation they try to sell her all kinds of bogus services. They started this when the car had about 40,000 miles. I think they proposed $1200-1400 in maintenance services over and above oil change. At 60,000 miles it was about $1700. Today at 82,000 they proposed services totaling $1,877.60. Attached is proposal. Now i have looked at Toyota's recommendations in their manual. Most of these either aren't on there or they come at much later mileage. Toyota is supposed to be one of the most reliable cars needing very little in repairs or maintenance. This dealer thinks some of these should be done every 30,000 or every 60,000 miles. See their notes on what they proposed. Dynamic engine restoration for $600 - what the heck is that. I worked at a car dealer many years ago - dynamic engine restoration is a scam of epic proportions. I have a 2017 Tundra and a 2011 Prius that i take to a different Toyota dealer. They never ask me to do any of this. I personally think it might be that my wife takes her rav4 in and they figure they can suck her into doing this junk. That is offensive all by itself. But to take advantage of anyone by trying to scam them into unnecessary services is Completely Unacceptable. I've written to Toyota - they referred complaint to dealer and couldn't even be bothered to respond. So I now have to resort to warning people in reviews not to waste money on garbage services. I think a letter to Toyota in Japan might elicit a different response than Toyota USA. I love my Toyotas but I think these service scams that take advantage of people thinking they need this stuff should be investigated.