Once a Great Dental Clinic, Now Deeply Disappointing…read more My family has been patients at Family Dental for just over a year. Early on, they earned our trust--they offered appointments that worked for two working parents of three children, and even coordinated back-to-back bookings. The office felt genuinely family-friendly and accommodating. Unfortunately, starting early this year, things took a troubling turn. During a February checkup, two of my children were told they needed multiple procedures: fillings, extractions, and even a crown. I requested to book those immediately but was told they needed to confirm insurance first. I waited over 20 minutes at the desk only to be told they'd call me later with a quote. That call never came. When I followed up, I encountered concerning service. The representative--who I believe is the office manager--was dismissive and twice placed the phone down instead of properly placing me on hold, letting me overhear unrelated conversations with other staff. She repeatedly asked if I was "okay" with the cost, despite me clearly stating it wasn't a problem. Her tone and insistence left me feeling judged, as though I couldn't afford the treatment or didn't understand her explanation. At our next visit, we arrived early for our 1:00 pm appointment and waited nearly five minutes before anyone acknowledged us, despite five staff members being present--including the office manager. When I asked about reimbursement if services weren't received, the response insinuated that I didn't want to pay rather than simply providing clarity. My 8-year-old was especially nervous, and while one kind dental assistant allowed me to accompany her briefly to offer comfort, I was shocked by what my daughter shared afterward. She said the dentist told her the assistant couldn't stay because she had "wasted her time." That's not how you speak to a scared child. To make matters worse, I was nearly charged for an extraction that wasn't performed--only numbing was done. When I tried to clarify at checkout, the office manager repeatedly interrupted me and made it clear she didn't want a conversation. She finally said she'd check with someone "higher up," but I could hear her loud phone conversation where she misrepresented me as refusing to pay for services my child "received." That, on top of everything else--including my daughter saying the dentist was "mean"--solidified our decision: this most recent visit was our last. I understand staffing issues happen, but that doesn't excuse lack of empathy, poor communication, and dismissive treatment. A pediatric-friendly clinic should prioritize kindness and clarity, not frustration and judgment.

If I could give zero stars, I would. The male dentist here is arrogant, rude and lacks bedside…read moremanner. When he got to me, no greeting, no hello, no my name is Dr. - nothing. He was rude and condescending throughout my visit. I don't trust him or anything that he told me. When I asked the woman who brought me back if he was usually so rude to patients and if he failed to greet all of his patients, her response was, "he has other patients to get to." As though that's an acceptable response. He is a nasty set of work. If you hate patients so much - get another job. Any professional that is too busy to greet patients with a simple hello, you know, treating people like they're human, doesn't need to be in business. When I went up to the front they asked if I would like to start scheduling my cleanings there. HELL NO. As a matter of fact, I will never be back again and I'll tell everybody not go to this establishment. I couldn't imagine him working with children. This evil, little man should go out of business. DO NOT GO HERE.

I could give zero stars if I could. Ended up paying for "cleaning" and didn't even get a cleaning…read more I am going to look elsewhere for a treatment. This place sucks. They wanted to charge me $7000 for my treatment. Advertising is very misleading instead of cleaning they should say diagnostic because they didn't do no such thing.

First off walking in the door and seeing Mya and Isela is very comforting they are really…read moreprofessional in what they do, they are extremely nice and very friendly. I have never had any type of bad experiences with them.. The whole staff has taken extremely good care of me from the beginning of my check ups to my tooth removal to my new dentures, I would highly recommend this office for any type of procedure...

I have been going to North Coors Dental since I moved to NM in 2007. They have helped me to keep my…read moreteeth clean and healthy for all these years. From time to time they recommend a product or procedure, but never any sales pressure. I did get a night guard at their recommendation and have never regretted it. The offices ate attractive, the staff friendly.

Dr. Taylor Leeper was very thorough and gave me a great referral to put in a permanent tooth. She…read morealso put on my permanent cap which has worked out perfectly. I hardly know it is there. It feels like my original tooth. I can't say the same for a cap that I got put on in California, because food gets trapped in there and I always have to find a toothpick or dental floss to get it out. Great job Dr. Taylor Leeper. She is also very professional and knows a lot about her profession!

Fantastic experience with this dental office and Dr. Burke for myself and my family. Everyone is…read morealways kind, professional, and Dr. Burke is a very straight shooter, always explaining what he's seeing and providing options without any pressure. His staff also seem really happy and like they really enjoy working there! Was looking for somewhere to leave a review and saw there was a weirdly low number here on Yelp, which can make it hard to suss a spot out, (but there are like 700 five star reviews on google so def check that out if you need a push!) :)

Dr Burk is very nice, friendly, and knowledgeable. This was my first visit and I went for a…read morecleaning / X-rays, the annual exam. Isabella, the dental hygienist, was kind and did a fabulous job cleaning my teeth. Allie, dental assistant, was very kind as well. I am 75, have Parkinson's, and every one in the office went out of their way to make my visit as comfortable as possible.

Now waiting over 10 days since 5-25 for call from this office as the location lost denture and will…read morenot call me back to schedule or let me know status since Vanessa Garcia took over practice from Dr. Pisotti. Took over $7,000.00 from me to now be completely ignored and no one in office helping.

Dr. Garcia is a mystery to me. She fired me as a patient and for the life of me, I cannot figure…read moreout why. I assumed she was simply moving from that practice or no longer accepting my insurance but my husband is also a patient and he did not receive a letter. I have tried calling her to see if there was a mistake but she has not returned my call. I'm usually every dentists dream as I have no dental issues and just need cleaning. I'm friends with her hygienist and the other dentist at that practice (he has since moved). I have never been fired as a patient by anyone before. It's truly just so strange!

First of all. They cant even pick up the phone to acknowledge that you have called. They simply put…read moreyou on hold without saying anything so you don't even know if somebody actually picked up the phone and has you on hold or if it was a phone error. Rude!!!!!!!! Wish you could seperate departments for a review. But the back end was always pleasant. But the front needs serious help with their mannerisms.

im very disappointed in the professionalism of the staff even with an appointment I was asked if I…read morecould return at a later date. I had work done here about six months ago and well I could feel my fillings and when I called to schedule a appointment to check the work they provided I was told the next available appointment time would be in 3 months well it's been three months and I was asked to return on a later date yet again. I would not recommend comfort dental to my worst enemy even when they numbed my gums I fell the needle by my nasal passage where I felt like I could not breath don't go there...............

Came in for a crown. VERY nervous throughout the procedure (well actually, days before, also). Dr…read more Bao is compassionate, understanding and gentle. His staff is great. Professional and kind at once. I highly recommend Dr. Bao for all of your dental needs.

I was looking for a new dentist and a friend suggested this office. I called to make an…read moreappointment and from the start I was impressed. The staff was friendly and helpful. They did everything to make sure I got what I needed for the appointment. The communication before was amazing and professional. The day of the appointment I did not have wait very long and the provider was friendly and explained everything. They did not drag out the appointment they took care of business. I would suggest this place.

This is my first experience with sliding scale cost dental care, and this clinic has far exceeded…read moremy expectations. It was easy to get an appointment within a few days of my first call, the receptionists and billing employees are kind, the professional staff is first rate, and the price for low-income qualifying patients is excellent. I consider myself very lucky to be able to go here and get such fine dental care.

From the owner: South Valley Dental has fast, convenient, community oriented service.read more

this is the second time i've been rescheduled for a appointment and when i show up for the new date…read morethey give me they have no idea who scheduled the date these people need to know what there doing at the front desk! this has interfered with my job now and taking my kid into school later and by them speaking spanish thinking i don't know what there saying they are wrong that was my first language they are rude and i will be changing dentist i've not had so much trouble with appointments at anytime with other dental places except this one !! i am very upset with this place they have another dental place on san pedro i changed to this one because it was closer now i regret driving the distance because of the trouble i've had with this place i'll drive the distance to another place

I brought my son here twice a year for 3 years, they never took x-rays. I just went to a new…read morepediatric dentist and they found NINE cavities! He had to be admitted to the hospital for full dental rehab because the dentists at Route 66 don't give a crap about their patients. Do yourself a favor and go somewhere else!!