Customer service was excellent. Had issue with warranty item and it was resolved immediately. Great…read morestaff

Came here to say in dire need of A toddler's sized baseball tee. This particular location was the…read moreclosest to me and because I've had pretty good visits in the past, coming here was a must. Big 5 Sporting Goods used to be my go-to whenever was in need of baseball tees. The assorted colors are plentiful and I typically don't have any issues in finding the sizes I needed. This visit was unfortunately a let down. Not only were the color options scarce but the sizes in stock were just as terrible. I literally walked around the whole store twice, thinking I missed the baseball tee rack. Products are typically reasonably priced and employees are willing to help if you ask. Parking behind the store is plentiful but there is always street parking in front of the store if available. So why the 4 stars?? Thank you to the staff for being kind enough to do a search and helped me located my backup item I needed. It would have been great to find exactly what I wanted but it is very obvious that Big 5 has downsized in its items they offer/carry.

Went in this morning two workers I waited 20 mins no one helped. Got tired of waiting I left.read more

Went in for my 6 year olds soccer stuff and let me just say the girl doesn't like her job…read more Totally different feel from when Marni and Sergio worked there. They were helpful and friendly. Now it's like they don't want customers bothering them.

Went to this location again, let's see if there are any changes:…read more Parking is shared with the other businesses in the area, and there is still enough parking spaces. The service is still nice and friendly and the same as before. The selections are too many to count, this absolutely fantastic , with a wide range to choose from. The selections are so many, you have to really take your time and figure out what you're buying priorities are before you come to this location. The values for your dollars goes a long way with prior planning. This is another 4 star Visit: Just an insider note from a person that comes here more than 2 time in a year; The 49er's Frequent this location on an Ea

I've purchased several items, including firearms over the last few years. I really didn't mind the…read morelong waiting times because I thought the customer service was pretty darn good; I've dealt with really helpful employees here. Today was a different story. I scheduled online to complete the ppwk to pick up a firearm for Wednesday, April 29th @ 9:00am. I know that getting there early on the weekdays is the key to not having to wait in line. I got there about 9:02am. I told the gentleman, a middle-aged Latino man with a gray beard and mustache, at the gun counter that I had a 9:00am appointment. He told me that he wasn't ready and was still setting up and to join the queue by registering at the kiosk. I registered at the kiosk and got a text from Bass Pro at 9:35am that my 9:00am appointment had been cancelled. Now, I was number five in the queue and it was now 10:45am. I had to leave for another appointment. I was not a happy camper. Driving to my next appointment, I called for a manager. I told Marcos the situation and he would get back to me to investigate what transpired. He called and left a message. His message relayed that I didn't get there until 9:16am and that there were several customers ahead of me so my appointment could not be accepted. That was the most ridiculous thing I ever heard; someone was trying to cover their @ss or @asses. This will be my last purchase at Bass Pro stores and I will shop from an independent store where they take accountability and take care of their customers.

Great prices - store wide 50% off! There are lots of Sharks, Warriors, Raiders items to choose…read morefrom. They are going out of business, so very little 49er stuff.

Service and order shipping information. They reply quickly, but have do not share tracking or…read moredelivery details.

First off ignore the bad reviews. I think everyone that left a bad review has some serious…read moreentitlement problems and either a) they take their customer service too seriously or b) they have never worked retail. Before you come to this store, know that they have a high turn over rate. Don't expect to see the same person working there, because of this don't expect their employees to know everything. There's always someone new when I go there, and I never see the same person working there twice. This, lack of training means. I don't expect a "Hello" from someone who is probably working their first job out of high school or college, they will eventually develop those skills as time passes. I don't expect them to have the items listed, that's why I go to the store to check. Thieves exist, that is not the newly trained employee's fault if it was listed in their computer system but it is not there when you arrive. Yeah, you can ask them to check for you, but will they do it right? Probably not. I don't expect them to give me the price listed if it was misplaced by a newly trained team member. Maybe at Walgreens yes, but not at a Big 5. Their stuff is not a few bucks corporate is willing to lose. Expect fair customer service, but not extraordinary customer service. Everyone is super chill and nice here, yes it is not your typical store. Its mostly kids working the floor with adults managing the store. I also want to add, theft affects morale. It doesn't make employees happy to show up to work and to be constantly hit with theft. Maybe their attitudes change throughout the day due to something that happened. The store is on an area where theft is a real problem. Imagine catching someone stealing from your store, and they just laugh at your face because they know you can't stop them.

I came in a few days ago to buy some equipment located all the way in the back of the store. I…read morespent a while trying to figure out what items to get, so we were in the same spot for about 15 minutes. During that entire time, an employee, a lady with glasses and short hair, stayed near us and seemed to be pretending to organize things while repeatedly staring at us. Mind you, She only came over after we did. I'm not sure if we were being racially profiled or if she assumed we were going to steal, but it made me feel highly uncomfortable. Such an unpleasant experience. Stay away from this location. I won't be coming back.

Finally had the chance to visit sports basement after shopping around the Almaden plaza! It…read morereplaced the Barnes and noble, and it has plenty of parking nearby since it occupies a corner space. They have lots of equipment for working out, snow gear, shoes, and clothes. We were specially looking for spiked shoes since my sister started track and field. The worker was so attentive and knowledgeable in his recommendation. I managed to find a new pair of Hokas! It was a great time to compare Hokas and on cloud shoes. The store is huge with so much sports ware from winter gear, rackets, and so much more. It was a great shopping experience!

Had a great experience at Sports Basement getting new strings and grips put on my badminton…read morerackets. The process was easy, fast, and very affordable. The staff was super friendly and helpful -- they even took the time to teach me how to put on my own grip for the future, which I really appreciated. Great service and great people.

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

I always appreciate how Walmart offers such a wide range of options for every need, especially when…read moreit comes to finding good quality at a low cost. You can almost always find exactly what you're looking for. Yesterday, I picked up a nail polish remover pad, and I tried it right after checking out and it worked great! I was so impressed that I went back and bought two more. The customer service in the cosmetics section was also really helpful and friendly. Overall, a great experience. :)

It's sufficient, especially for Walmart. Walmart is amazing at mediocrity…read more I haven't been at this store for years and it hasn't improved. I got a couple of things and went to self-checkout. Looking at all of the lines, it appeared that Christmas was near, even though it was January. Self-checkout wasn't too bad and people were paying better attention than they do on the streets when driving. There weren't any hiccups with the machine and the attendant was agreeable.

Fashion clothing for the discounted price. All stylish women clothing store. I would visit again.read more

Encuentras todo lo referente a la pesca y muy bien servicio de las personas que atienden en este…read morelugar

I've been supporting this story for many years I love there selection. But on my last visit I was…read morecharged for a reel that I brought in to get line. I didn't realize it until I got home lol called store. I was told they would refund me.