Awesome service. Chase was professional, fast and courteous. I had a clogged waste water drain and…read moreit was dealt with quickly and at the best price.

$93 or free! Only…read morehad excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself.

We did not have good experience with King Pure. I bought a short-term rental (STR) that already had…read moresome filters installed from King Pure so we decided to continue with them. After couple of months, we got issues with well water where water started coming our muddy. I talked to King Pure who went ahead and changed filters, charged 200$. They worked for few days, and again same problem. Again, I talked to King Pure and they kept saying its due to heavy rains and changed filters again, charging me again. Again that same thing happened. This cycle of King Pure going and changing filters went on for at least two months while I was not able to rent my house since water was not coming out right and I had to refund money to guests many times. This time I talked to Ken directly and he said he will put up new filters that will cost around 800$ and that will for sure fix the problem. They went in, replaced the filters, and after two hours of that my management company told me that the water is muddy again. I immediately emailed King Pure about that. Then I got invoice for 800$ and I asked King Pure why should I pay for something that you just put out of guess and does not even work for 2 hours. I feel like this company has no idea about what is supposed to be done. They just make random guesses at the expense of customers. I then called in another water company, they came in, put a new filter system, and fixed my problem in 1 day. I am never going to use King Pure again. They costed my at least two months of rental income plus at least couple of thousand dollars I paid them for replacing filters.

Called twice to ask for a quote. Both times I was told someone would get back to me and I never…read morereceived a call. If they cannot call you back to make a sale, there is a high likelihood they would not call back to service or repair the product.

This is a follow up review to a previous negative one I posted on another site. I misunderstood…read moresome things and made some negative comments. The truth is, Nate and his crew did a great job on the repairs to our water heater. They were efficient, on time and very professional with good pricing. I recommend them for any of your plumbing needs.

Was having concerns about our well and attached water softener system…read more They came out quickly. Gave an estimate and were out the next day with parts and repairs. Changed out our reverse osmosis filters under the sink the same day. And replaced a motor and salt tank under the house the next. Found a small leak that I knew was there but couldn't locate. Pricing seemed high but everything is now.

I have been with Aqua Clear for four years and love the that the system gives my family safe, clean…read morewater. My only complaint is over the past year or so they have began to rely heavily on AI for customer support and it takes away that small town business feel. I recently had a minor emergency with my water system on a weekend and needed after hours support from a live person and the AI system was not working properly and I was not able to get the live over the phone support I needed for the emergency. Would have been so nice if they just relied on old fashioned after hours on call live person for emergency support. I don't expect a live person to stay in office 24/7 for support but in a business like this when emergencies can/do arise after hours a rotation of on call live technician support is important.

We wanted a whole house water filtration system with an at-the-sink alkaline water booster. First…read moreoff, top to bottom, excellent customer service. From the owner to the customer service ladies, to the scheduler to the installer, we never felt like our questions and needs were not top priority. We had been buying 5 gal alkaline water jugs from the grocery store. I cannot lift those heavy jugs so my husband was having to make a special trip to the store every week. I had read about how hard water can shorten lives of major appliances, affect how well your laundry is cleaned, and affect how your skin feels, I started looking for a system. It is so confusing! What you get with this one and that. I felt overwhelmed. TN Water & Air Tech walked me through it. This company will also come and service your system annually (to switch our your alkaline filter and check on whole house system). At every step, I was met with "don't hesitate to call us" and "take your time and let me know how I can help". Thumbs up!

Don't do business with this company! We spent 8,000.00 dollars on an r/o system and a water…read moresoftener. First they sold my contract to a place in Florida that put a lien on my property! Second we purchased a warranty for them to do a yearly inspection that will cost 235.00 a year! Plus if you don't let them come inspect the system your warranty is null and void! Sounds like they have a good scam going! The gentleman that installed the system stated the first year they would come and check on the system for free! Integrity means to this company!

Install was fine and finance options were great. HOWEVER... Frustrated with their customer support…read moresystem when it comes to annual care or maintenance. They use an 'intelligent digital assistant' (A.I.) named "Finley" for all their scheduling and even direct customer interactions. The texts are real enough and quite intuitive but there is ZERO follow thru on any of what the system tells you. Appointments windows are committed but the call back from human staff never happened (x3) and text quotes for service we asked for multiple times (x2) never came through. It's like they set up this answering service and let it run on its own 24/7 automation and forget it's even there making commitments to customers and not following through. Disappointed and extremely frustrating. Aqua Clear, please designate someone, ANYONE, to follow up on these interactions so you don't lose customers over your lack of people to just answer a phone call or text. If you've grown to a point that you're too busy to talk to me, I'll go elsewhere.

I had Aquaclear install a whole house water system. A few months later slime is dripping from a…read morefaucet in my house that we don't use as much. So I'm sure that slime substance is in our water all throughout my house, we're drinking it and bathing in it. Also, I had the monthly maintenance payment plan which is pointless because they still made me pay more when they came out for the yearly maintenance. When I canceled that monthly plan they continued to charge me! So I stopped having them service the equipment altogether and will be putting in a system I can maintain myself.