My garbage disposal started leaking bad so I was put in contact with Plumb Rite through American…read moreHome Shield. They could get me in the following day but no big deal since it wasn't all that urgent. The following day JEFF showed up, figured out we needed a new garbage disposal and I believe he got everything done in under 10 minutes. JEFF was professional, friendly and got the job done in NASCAR pit crew speed. Need a plumber? Call Plumb Rite!

I had a leaky toliet..hired plumb rite to fix it..I gave it 2 stars for the shifty way the tech…read moremanipulated the online discount offered by his company..you get one price..but wait..you show them the online coupon..then bottom line jumps up..YOU DO NOT GET A DISCOUNT..all smoke and mirrors. Reminds me of an old fashioned used car salesman selling automotive lemons. Tech uses fancy terms and I ask questions if it means he will replace waterline hose and valve..under the impression he would..A about a hundred bucks or more just for a spritz of grease and replace a nut. STAY AWAY! I have another bathroom that needs repair..but not using this company.

I have used Knoxville Plumbing/Hero Services for our plumbing problems for some time now, and can…read morehonestly say they are the best. The technicians always let me know when they are coming to the job and give me the price for the work before doing the job. We had used a few different plumbing companies before trying this one, but found they were over-priced and not likely to fix the problem. Robert and Tim, as well as the other technicians that have worked on problems at our commercial property have all been excellent and fair. I would not consider any other plumbing company again. Sandy C.

This company is way overrated and overpriced, as well. They charged me over $3000 to fix a water…read moreleak in my yard using a bobcat. So you can imagine the big lumps of soil and big holes in my yard. It's so bad, I can't hardly walk in my yard or even mow where they worked. I called to ask them to fix my yard but they ignored me. DO NOT USE THIS COMPANY. OVER PRICED AND THEY WILL LEAVE YOUR YARD A MESS!

Dom went above and beyond for me at my historic home in Knoxville. His communication, knowledge,…read moreand desire to help his customers is excellent. He shared pictures and explained all of his plumbing recommendations to me. I would highly recommend him with your plumbing issues!

Was called out to take a look at my Grandmas septic, and happened to be there when her HVAC…read moresparked, fried the line and nearly caught her house on fire! He stayed there and spoke with the firefighters and when I called him he was able to send me pictures and give me a full report on what happened so that I can escalate this issue with the HVAC company. I can certainly tell you I will never use another septic company but this one. I cannot thank you enough for being out there, and doing everything you did, but I will certainly be recommending you every chance I get.

Today's septic crisis at our new residence was resolved by a simple telephone call. Charles Panky…read morespent literally an hour of his own him walking me through troubleshooting my system at absolutely no charge. That kind of customer service is very rare to find. I highly recommend him to anyone!

This company is the greatest! Very personable and great quality work. They went above and beyond…read moremy expectations. Would definitely reccomend them to anyone needing plumbing work done. The price They quoted the best price with and without worst case scenario. Awesome people- Awesome company!

Buyer beware. This company will be dishonest in their pricing and charge for labor that did not…read morehappen (a cell phone picture a technician took of an outlet constituted labor for this company). There are more honest, reasonably priced companies in the area. I suggest you look elsewhere.

Great service! Very efficient dependable people here. They do great work that is very reasonable…read more Phone calls are always answered by a real person... Even at 2am or on the weekend. They are also very straightforward and honest about what needs done. Their staff is very knowledgeable and personable. Great company all together!

Ron and Trevor are the best! They installed a water softener for us and we couldn't be happier…read more They are very professional and made sure i understood all aspects of the system. So very different from another business that I dealt with previously. Call these guys for all your plumbing needs!!

Ron Searle was great! I had a water shut off problem and he made time to come by to get our water…read moreon until final repair next week!

This is a long review but worth it to explain my overall experience with Fred Weston lately. I've…read moreused Fred Weston plumbing many times over the last 10+ years in different homes. But this time they really let me down. I had to call them on a Sunday because I had water in my garage between my water heater and hvac. After having two water claims in three years: a toilet leak that damaged the ceiling in the bathroom below it, and a fridge solenoid going bad which allowed water to keep flowing into my ice maker and flood my kitchen. You could say I was panicking about where this water was coming from. There was enough water that it had slowly made a small river under my car and out the garage door. I called FW and was told how much it would be to have them come on a Sunday because there's a minimum of 3 hours or they could try to get me on the schedule. I didn't want to wait because who knew where the water was coming from - a busted pipe somewhere? When the young man came out, he went to all the bathrooms as well as the kitchen, looking under the sinks and behind toilets. He even looked in my attic space - visually from the doorway. Then he looked around the garage at the drainage pipes from the water heater and hvac. No water was visibly leaking. Did he then shop vac the water up? No. He called his boss who agreed with him that he should cut a hole in my garage wall between the water heater and hvac unit. Okay I said, if that's the only way to find out where it's coming from. Well, upon cutting a hole in the wall we discovered that that's just a concrete wall. There are no pipes which meant that any pipes would be above the garage since I have a 3-story condo. He then proceeded to take some of the ceiling tiles out and see if there was any noticeable leaking. None found. I had gone back in my house during all of these events, hoping he'd tell me what he found. When he was done with his investigation, he came in and told me that it looked to be the hvac unit! He said "I got the water cleaned up as best as I could so there's no standing water and it's pretty dry, that's when I noticed that the water looks to be coming from behind the hvac." He told me it's probably a drain pan that's gotten rusty or has a crack in it. (Come to find out, he was right.) It was the following day that I thought about how he hadn't even shop vac'd the water before he cut a hole in my garage! And the site of the hole in my garage - because of course he hadn't fixed the hole in my garage - made me realize that I've been taken for a ride. I called the company and left a message with someone (Linda?) and she said she'd talk to her supervisor and the technician who'd come out on Sunday. I waited another week and when I got no call back, I decided to email them. The only way I could email them was to fill out the contact form on their site. Once again, I got no reply. After two weeks, they did go ahead and cash that big check I gave them on that Sunday. For a while I was thinking maybe they weren't going to cash it because they realized they messed up my garage for NO REASON WHATSOEVER, but I guess I was living in a fantasy world with that scenario. I'm still peeved about the hole in my wall which I still have to fix, and the fact that they have not even had the decency to return my call or email. Shame on Fred Weston Plumbing, and shame on me for being fooled into paying someone for doing absolutely nothing except damaging my property and THEN discovering the issue wasn't a plumbing issue. I knew the price would be high for a Sunday, but I didn't expect them to do the job in a way that left me with a hole to patch and no one to have the decency to get back to me. I'm sure if they take the time to reply it will be to write a long response deflecting or coming up with excuses like they have on other poor ratings. Follow-up to response by "owner". No one called me back. No one emailed me back. No one followed up. Finding out where the water is coming from would've been easier if the water wasn't there. Use common sense. This company is quick to respond to complaints when we leave them a bad review but they are NOT quick to reply to attempts to contact them via phone or email. Excuses excuses is what this company is good at. This is the last follow-up I will have on this review.

Had a hot water heater installed. Several smaller mistakes were made, but they cleaned up that…read moremess. The real problem was not hooking up one electrical wire, so it didn't work at all. Quickly called them, and they said that it was my problem, and I should call an electrician to fix it. I made the repairs myself and sent a letter. Weeks later they said that I could have 10% off on the next job they do. Wow.