I went in with cash to buy today. Drove the vehicle and made an offer although it needed some help with several things. The price on the vehicle was 9984 and I offered 8500 realizing that there would be a counter from them. Much to my surprise the sales guy comes back with a counter offer of 15,370 over 50% mark up from what it was listed for online and on the window. Who does business like this? I was so offended by this that I walked straight out the door. Never will I ever go to this company again. They need to fire their finance manager... Unless they can afford to loose guaranteed sales. read more

I went to the Hickory location needing a 4wheel drive truck. I was showed 3 trucks that I could get financed on . The 2017 Ford F150 that I wanted to look at was in Mooresville but before the salesman & I could go see the truck I had to sign papers to buy the truck. That should've gave me a warning but the truck looked nice on the computer I asked about any problems, any wrecks , about the tires & if it had a warranty. I was told that Randy Marion does an extensive inspection on all vehicles that they sale & I had a 3 mo or 3000 mile warranty if ANYTHING goes wrong it would be fixed free of charge. When I got to Mooresville to see the truck I noticed the front tires were wore on the outside of the tire I asked was the truck out of line & I thought the tires wasn't good enough. I was told about the wonderful inspection they do so it wasn't out of line & I wasn't offered to change tires. The next morning I couldn't get the remote start to work so I texted the salesman. His boss called and said that wasn't covered in the warranty he could pay for getting it tested to see what the problem was but he couldn't pay for fixing it. If they did an extension inspection the mechanic should have known the remote start didn't work. Thiis truck wasn't cheap & All the FEES I WAS'NT TOLD ABOUT OMG the amount financed was 27,000. So if you decide on getting a vehicle from Randy Marion make sure everything works cause once you sign papers or drive it off the lot your screwed if something is wrong with it . They will tell you "ITS NOT COVERED WITH THE WARRANTY ". I M REGRETTING BUYING FROM THIS LOT!!!! Go SOMEWHERE ELSE. read more

Bought a 2020 Jeep Wrangler sport unlimited for $48,000. Upon the purchase I was told that they do a in depth inspection process on all used vehicles. I have had the vehicle for 2 months now and experienced a vibration in the front, come to find out that the rotors and pads were almost complete gone at a repair cost of $500.00. In my opinion this did not happen in the 2 months I have owned this vehicle. I do not recommend Randy Marion save a lot and will never purchase another vehicle from them. NOTE: I did call the dealership on this issue and was advised that they do not cover these things, which I understand but not in 2 months of the purchase read more

"Vehicle will be reported stolen and repossessed" (hahaha) Initially, I was very happy about my purchase and very satisfied with the service I was receiving however, as soon as I drove the car off the lot was when everything went downhill. The person helping me never reported the car was in an accident when there was clear damage to the bumper. Not that big of a deal. But the real problem came when something that may not have been done, in a financial aspect, on their end that resulted in them constantly calling and texting me and stating to me that the "vehicle will be reported stolen and repossessed". That statement, alone, was very unprofessional and could have been stated differently, as if if something were to happen, I would not bring the car back. Definitely has some discriminatory undertones to it. Would have recommended this place to others due to me going to school in hickory and maintaining so many connections, and also, my family being huge car connoisseurs but I think I will pass. Also if you do choose to go, I do not recommend Yonga. read more

I've bought a car from this location and the team is extremely unresponsive. I've left calls for months to get in contact about a problem with my car. I'm still not receiving a response and have left multiple messages. This company definitely lacks professionalism and would highly advise not buying a car from them. read more

Bought a 2017 Hyundai Sonata from them that had a bad motor. Even bought their extended warranty for $3000. Now stuck with a car that needs a motor and a warranty that apparently don't cover nothing. But i guess they did offer to trade it out for a 2016 kia soul for $13500 plus $4000 in neg. equity added to it to make it like $19000 dollars oh and plus the $7000 i paid down on the hyandai. So that's $23000 for a kia soul. Yea right!!!! Only can screw someone so much!!!!!! So be careful if you buy from here and don't get the extended warranty!!! read more

I am not usually one to set foot on a dealer lot as I usually get older cars off of craigslist and get them back to shape enough to get 100k or so out of them. But my wife needed a car that was in better shape and I decided to go the extra dollars by buying a used car from a dealer with some kind of warranty so I would not have to do any work to it for a while. I found a Subaru at Randy Marion Save-A-Lot in Hickory and went to look at it. Unfortunately when I arrived someone else was in the process of buying and I instead test drove a Honda which checked out fine. The price was good and I gave 10% down to hold the car for me for a few days so I could get the rest of the money. During that time I also researched values, issues, etc on the Honda and went back a few days later and checked a few things on the car before finalizing the deal. I've now driven it 1000 miles and it is a great car and I feel that the money that I paid for the car was a very fair price. I would probably give them 4.5 stars if I could but since I can't I'm giving them 5 as I am very happy with the car and value that greatly. The only thing I would say is that the customer experience there was not 5 stars although not horrible either but it is a used car lot so it is what it is I suppose. Bottom line- there are good used cars here at very reasonable prices...if you know what you are looking for and do your due diligence before buying from them. read more

I would like to thank Pedro and Blue Kelly at Randy Marion of Hickory for the awesome job they did assisting me in my purchase of my Toyota Corolla. read more

Smooth experience. Pedro helped me out a ton, as well the Dillon in the financing dept. I had a bit of an issue with the logistics on my part and they went above and beyond with their effort and patience to make sure I got squared away. read more

These people do not stand behind what they sell. They promised a clean used car in good condition. The car came in dirty and needed brake work that they wouldn't back. Stay away- these are the kinds of car dealerships that give used car dealers a bad name read more

Me and my husband bought two cars from here in August of 2021 and both of our cars have been in the shop twice each since then. Once being two weeks after we bought them. I will never buy from here again. read more

Worst place to buy a car. Definitely will not buy again and don't recommend. The reason why is because this dealer won't keep his promise. The car we bought had a bad sunroof and AC won't blow cold. Dealer and us agree that they will repair the faults and loan us a car to drive until they fix it. We took that car there to get it fix a few days later but was told to come back next week. Went back and was told to cone back again Wednesday. At this point we had already wasted gas going back and forth and when we ask to loan us a car until this one is fix, they refuse and said they don't have a dealer tag. What the fuck... A car dealer place with no dealer tag. This is my fuck up experience with this dealership. I hope trey will actually fix the car. read more

Just purchased a car here yesterday. Greg was great to deal with. I was limited on time and was in and out of dealership in about an hour. No hassle, no wheeling/dealing, knew the price of car, knew what I was willing to pay. Checked the car out, took a test drive and it was a done deal. It's a used car dealership. On every paper you sign it's clearly listed in bold, AS IS. If something goes wrong with my car, well sure it will suck but its part of purchasing a used car. I couldn't be happier with my experience and my car. Thank you Greg! read more

Just bought a Toyota Camry 3 weeks ago and the engine light has already came on. Less than 400 miles has been driven on the car so now I'm thinking the engine light may have been on previously and they knew it. Took it back and they refused to fix it. The car was "supposedly" checked out now has to have work done to it. I know now the Randy Marion name is useless. Lesson learned DO NOT BUY FROM THIS DEALERSHIP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! From reading other Reviews this is not the first time this has happened, just wish I had read the reviews earlier I would have bought elsewhere. Typical USED CAR LOT. read more

If you purchase a vehicle from this lot in hickory (not all Randy Marion lots) you will have to make repairs within the first month. And once you have the keys you can kiss customer service good bye. If you call to ask about getting help for repairs they will all tell you the same thing. You can go to the doctor today and get a clean bill of health and have a heart attack tomorrow. I hadn't made the first payment on the truck I purchased there, and I already had to make repairs. When I was looking at trucks on the lot there was a black duramax and the windshield was leaking rain water everywhere inside the cab. But the leaking windshield or apparently a wiring harness in my case wasn't covered by Randy Marion. I'm not saying you shouldn't buy a vehicle from Randy Marion, BUT IF YOU BUY A CAR FROM THIS LOCATION IN HICKORY YOU WILL HAVE TO MAKE REPAIRS BEFORE YOUR FIRST PAYMENT. read more

I found a car online here and I asked to be contacted. I converse with this woman miss Blue a few times. Cars available, come after work for test drive ok great I leave work after 5. I get there and she had left, didn't tell anyone I was coming. The car had been sold as well. I'm pretty sure I was talking to the owner and he snaps at ME saying "well did you even have a deposit down". No I Work, i went there after. There are four men there with me and nobody has anything to say. I walk away. Same man says "well do you want something else" HELL NO. I will go somewhere else. Best believe I will. I know that cars can sell quick but to not have the courtesy to either let me know you won't be there or let someone else know and also let me know it's been sold is very rude and unprofessional. I'll never give a dime to Randy Marion as long as I live. read more

I was looking at several vehicles at different locations and I stop by sav-a-lot and met with David Smith. I explained what I was looking for and he spent a good amount of time with me and showed me several options. He was vey professional and knowledgeable . I feel he is great representative for your company. If anyone ask me who to talk with about an automobile, it would be Dave Smith and your lot. Great Job Dave!!!!!! read more

I want you all to know this was the worst car buying experience I have ever had. I don't even know where to start. Driving home after the purchase all the engine lights started coming on. Telling me they were turned off temporarily by this dealer. This was a big red flag, I should have driven right back and returned that car that day. I did send an email informing them of every light on once I got back home which is in WS, NC. In dealing with this I was told to just wait it out and see if the lights go out multiple times. I have driven back and forth to Hickory from Winston Salem thru road work, making it very slow at least 5 times. I had one light fixed, which was low tire pressure at another dealership in Hickory to get rid of that light thinking it might turn all the others off. It didn't work but it was a wasted drive to Hickory also. I have sent a previous letter on all issues on engine lights, only to be stonewalled. Those lights were numerous. So being stonewalled I went to the local Subaru Dealer and they did a free diagnostic test and gave me the paperwork proving it was the transmission. They also said there would have been no charge to fix this problem immediately and for free if that happened to me buying from Flow Subaru in Winston Salem. They back their sells, unlike Randy Marion. Why did Randy Marion not do this test weeks ago prior to being sold? Even with this information, they said I need to have the test done at Randy Marion and it would cost 100 dollars if not under warranty, hell O'Reillys does this test for free. I don't know why the engine lights would come on so quickly after a new vehicle purchase while driving home. The SUV still drove with this transmission failure. So it is not catastrophic and is a slow burn. The lights should be present prior to purchase. I wonder why they were not? I had to go to Flow Subaru of WS to get the ammo, paperwork to go after Randy Marion auto enterprise conglomerate Fascist USA. This cost should have been covered 100% not 50/50% since it happened the day I drove it home. I see there are multiple reviews stating the same thing about Randy Marion and this lot. Buying this vehicle was basically the stupidest thing I have ever done. I allowed myself to be played, makes me feel even more stupid, I should never payed more than what I was quoted (1100) on the phone for repairs. 50/50 would make that 550 Dollars which I agreed to, not 688 plus some of the car rental. The price I was quoted was a lie and I was charged extra for things I was told were covered by Bobby and Inga, (Rental Car). I specifically asked if the rental was covered but they both cold heartedly lied to me. I had a written Diagnostic computer eval and repair quote from a local Flow Subaru here in WS. It was cheaper than the total at Randy Marion Save a lot, 1,167 to 1,376. I asked for a cost of repair prior to fixing my vehicle. I was told 1100 dollars by Manager and thief Booby at Randy Marion. I gave my blessing to fix it. I was also told by Bobby himself he would cover my rental since I live in WS and have to work. He said he would, I also confirmed this with Inga who said it was covered, not to worry. I was called this Tuesday the 28th at 130pm that the car was ready. I had to work the next day and had multiple things going on and asked if I could pick the car up this Friday the 31st of May. I was told yes and I made sure, there would be no rental charge. I said oh good because if there was a charge, I would have gone to Hickory that day, Tuesday and picked it up to save money on rental cost if they were going to charge me. I had many people in evil lying authority tell me there would be no rental charge and I was covered until Friday. I figured they had insurance for this type of deal. Unluckily this wasn't the truth. I drive to Hickory today and wait 20 minutes, I find out the bill is 688 Dollars, far higher than the 550 I was expecting and quoted. I was also told that 225 of the rental was thrown in that price. I said politely that I was told by you and Bobby this was covered. If I knew it wasn't covered I would have rented a much smaller vehicle, not an SUV, and came Tuesday instead of Friday, days earlier to pick up my car. How can I be told so many times one thing and it ends up being another thing such as Price, warranty and coverage. I feel I have been used and corn-holed. Lights coming on while driving a supposedly brand newly inspected, checked out vehicle home, drawing my alarm. Mis-quotes given on the price to repair and rental charge. Lastly, several trips to Hickory to get this problem fixed and hours of wasted time. Now as I call they are hanging up the phone, not answering. What a Tail Wag screaming Monkey Operation. Lies, deceit and bad cars. No honesty or trust in a man's given word. Cheats and Liars. I actually hate someone and that is Randy Marion Dealership and that lying Thief Bobby the Boob at the Hickory Save A lot Fug ya later. Totally disgusted. read more

STEREOTYPICAL USED CAR DEALERSHIP AND SALES PEOPLE. DO NOT BUY A CAR HERE. Dealership stinks of cheap cigarettes, air freshener, and moral indignity. There is no benefit to buying a car from here vs. a private party. Cars are not maintained and issues are hidden, NOT made evident. The finance office didn't ask what term I wanted before requesting 72 months from 5-7 different lenders. I got decline letters for a month after the deal was closed. So they dinged my credit all those times because they didn't ask and find out that I wanted a 60 month finance. They provide NO WARRANTY/GUARANTEE, unless you buy one. When I asked the sales person Jason what happens if I have an issue with my car within the next few days or a month, he said "We will work it out, you can rely on the Randy Marion name, we take that very seriously." Straight BS!! After I took the car home I was welcomed to a number of surprises: The hazard light switch and the door lock switch were both inoperable. After looking up pics of the same model, I realized a number of badges were missing. Oh, and magically the Check Engine light came on the next day. I contacted Jason and that "Randy Marion" name was worthless. No help, no support, no offer to fix the car or pay for repairs. I was basically told, "you got such a good deal on the car, you can afford to fix this stuff". I got the car in January and I'm still having issues with the car. The check engine light keeps coming back and I keep having to get parts replaced. DO NOT BUY ANY VEHICLE FROM RANDY MARION. read more

The $699 "dealership fee" is absurd especially after buying the car and finding out that it needs $800 worth of work done on the brakes and rotors. This place is, as another reviewer cited, a stereotypical used-car dealership. read more

Just purchased a vehicle for Scott Mitchell. He was great to work with. I was out of town. The vehicle was just as he described it. They had priced at a very reasonable price. I would go there again. read more

After someone struck my car and totalled it I was in the market for a new vehicle. I had a nice settlement, because I almost had the car paid off. I am a woman in her mid-20's so I didn't have a lot of car shopping experience. Therefore, I was exploring all of my options for the area. I browsed the Randy Marion website and sent an email to a dealer. We exchanged a few emails about some of the vehicles on display and arranged a meeting that afternoon. When I arrived at the dealership the sales rep had no clue who I was. He sent me out to look at the vehicles without him. If I were a sales rep and I cared about my customer experience I would walk with the buyer and guide them through the lot to what vehicle would suit them best. They have many makes and models, new and old, so the selection is varied. I told him I wasn't interested in large monthly payments, but that I had a large settlement to put as a hefty down payment. He suggested I look at the used cars. He kept denying that I would have any interest in the newer vehicles, because of the prices. Though some were marked as 13 K, which meant I would barely have anything to finance. He kept steering me to the used cars. So I looked at them.. I saw one or two that looked nice on the outside and decided to test drive just for the heck of it. The cars ran rough and the interior had pieces that literally fell off while I drove down the road. Incredibly unimpressive. I asked about some of the vehicles on the new side of the lot and he had no clue about the vehicles. He went inside to see if they were in the system, and all three were not registered. He knew nothing about them and made no initiative to learn the details about them. It could have been because I was a young woman and he didn't take me seriously. I'm not really sure. What I do know is that I would NEVER recommend someone go to this dealership. I went to a different dealership and got a certified pre-owned for 15K that had incredibly low miles. My monthly payment is only $200 a month and I could not have been more pleased with the experience. They took me seriously, showed appreciation in my interest, and laid all the facts down on the table during negotiations. If you don't care about the kind of car you are getting and don't care to have a sales person who is willing to talk you through the process and find what is best for you then this would be the place for you, because it certainly seemed like they could have cared less. read more

I traded my old car in for a used 2014 Toyota Corolla and I am completely happy with my purchase. The sales were easy to work with, and very friendly. Again, couldn't be happier with my experience dealing with this dealership. read more

called and asked them to save a vehicle for me, I had to run to bank to get cash, got there and they sold the vehicle to someone else, while I was standing there. the nice thing to do would of been to see if I was still interested and I must of been since I drove all that way and I brought cash. this is very unprofessional. read more

I went here after looking at a SUV on their website. Everything seemed great about it, until my mechanic looked it over; was going to cost me twice what I was paying for the car to fix it. When I tell the car salesman what's wrong, he chuckles and he tells me that's why it's so cheap. Well, being desperate for a car, I go and look at another SUV on the lot. Test drive it, look at the car fax, ask if they can hold it til Monday so my mechanic can look it over since it's after 5 on the weekend. Well, Monday comes and I'm sick in bed. So my mom, and co-signer takes it to the mechanic who says the transmission fluid is sludge, see if they can change it and that will tell me if it's actually the transmission or if it's just because it's not being maintenanced regularly. So, she finally gets them to agree to this after the salesman all but calls her a liar. Telling her that he's personally driven the car for over 1000 miles and never had a problem (why are you driving it that much?). Well, I'm at home getting phone calls from this car sales man telling me he doesn't know what we're trying to pull, just because it's the end of the month we are going to get some deal and they aren't putting anymore money into the car after this transmission fluid unless I'm buying it and paying for it. Following the phone calls, I get a text message backing up the phone call. All the while, my mom is at the car lot waiting for the car to get finished with its routine maintenance. Car turned out to be fine but I don't appreciate a car salesman calling and yelling into my phone and sending me rude text messages. Maintenance your cars when they're supposed to and this wouldn't happen. Go elsewhere. read more

This is a shady dealership....You can fully expect every sales trick in the book to be thrown at you. I told my salesman that I wanted to put some of the car on my credit card and get a loan for the other half. I must have told him this about 5 times during the negotiation but when they drew up the paper work they acted like I'd never said anything and tried to charge the entire amount to the loan to increase their commission. Getting them to produce the carfax report was like pulling teeth, they seemed to have amnesia every time I brought it up. Also I would only buy a car from this dealership by quoting an "All-In" price including taxes and fees because they will charge all sorts of extras during the close if you just negotiate a base price....the whole experience was unpleasant but I went through with it as I felt good about the All-in price we agreed upon......Not saying you can't get a good deal from this place just be prepared for some old school underhanded sales tactics..... read more