We had a wonderful experience at Hendrick Honda of Hickory. Vince and Art helped my daughter…read morepurchase her car and made the entire process easy, transparent, and stress-free. Both were patient, knowledgeable, and genuinely cared about making sure she felt comfortable and confident with her decision. As a parent, I really appreciated how supportive and respectful they were...no pressure, just great service. Highly recommend this dealership, and definitely ask for Vince and Art if you're looking for a smooth car-buying experience.

This dealership is the absolute worst. I purchased my car just 3 months ago and have already had to…read morebring it back over 3 times for electrical issues that remain unresolved. Getting the vehicle repaired is nearly impossible unless you're prepared to waste hours sitting at the dealership. They claim they can only offer a rental once they diagnose the issue. That's convenient. How many visits do you need to diagnose the same issue? I work full-time and have a small child to care for -- I cannot keep returning again and again for the SAME issue, and I don't have the option of going without transportation. There is no way this car ever passed a true "certified pre-owned" inspection. They sold me a vehicle with obvious, ongoing issues -- and when I asked them to buy it back, they said they would, but only if I agreed to roll over $3,600 in negative equity. In other words, I get punished for their dishonesty. And the kicker? A manager actually tried to persuade me to remove my last 1-star review in exchange for a free oil change. How about FIXING MY CAR instead of bribing customers to stay quiet? I'll make sure everyone I know hears about my experience and why they should avoid this place. I'll also share it across every platform I can. I've always stuck with Toyota, but I made the mistake of giving Hendrick a chance -- never again.

First, I just want to take a moment to brag on Mr. Nathaniel Rogers, service director at Mike…read moreJohnson Hickory Toyota, who delivers to his customers what I refer to as, Chick-Fil A customer service; I think it safe to say that not many fast-food restaurants come close to exemplifying such exceptional customer satisfactory! Nathaniel is an honest man with good candor and integrity. His pragmatic approach allows very little room for biased decisions when dealing with complex situations. Throughout my service experience, he was very informative (keeping me updated and in the loop) responsive, and punctual. I felt heard, understood, and like a part of his Toyota family! I have been a proud Toyota owner for almost 20 years now; I've visited many other Toyota dealerships from Statesville to Charlotte. However, for the past 4 years, Mike Johnson has exceeded my expectations! The staff are always kind, and the waiting area is always clean and feels very warm and inviting. The environment makes the wait not feel daunting. Taking your car in for service can be a bit stressful at times, especially when the technicians come to you at every visit with a long list of needed services, with a few that you kindly decline, only to have them come back a second time with an additional service that you need, causing you to feel pressured and overwhelmed. I have never felt that way at Mike Johnson Toyota, I don't feel like I'm being bamboozled, I know that I can trust that if my tech. I will continue to return for services and will continue referring family and friends for any auto needs! A huge thanks to Andy, Nathaniel, and all staff at Mike Johnson Hickory Toyota, for always going above and beyond to make their customers feel appreciated!

If I could give zero stars, I would. I paid $36,000 cash for a truck from this dealership, and the…read moretransmission failed just 31 days after purchase. That is completely unacceptable and raises serious concerns about the quality and inspection of the vehicles they sell. A major component like a transmission does not just fail overnight without warning. This makes me question whether the dealership knew about the issue or failed to properly inspect the vehicle before selling it. Now I'm stuck facing thousands of dollars in repairs on a truck I just bought. I trusted this dealership and feel completely let down. Spending this much money, only to have the vehicle become unreliable almost immediately, has been a terrible and stressful experience. I strongly encourage anyone considering buying from here to be extremely cautious and have any vehicle independently inspected before purchasing.

I've bought over 10 vehicles from them over 20 years. They have helped me build my credit. They…read morehave sold me warranties. They helped me through a bind I was in with family when they didn't have to I suggest everyone there

ABSOLUTE SHIT SHOW!!! Ima struggling mama of 3under3 and…read moreneeded to downgrade my 4Runner to get a cheaper vehicle and a check so I could get a roof over my kids heads this winter. I traded them a very nice 4Runner they now have priced @ $18,000 and in return I get a shitty Honda pilot and a $5000 check and 2 days after I traded them their "temporary fix to fool customers to buy their junk" failed because now transmission slips and jerks. These people have no heart and don't care about making sure you're in something reliable all they care about is $$$$$$. I went up there to ask about my options and they told me I had no options and got rude and up in our faces and told us to get off there property and called the cops on us. They also told me it's never been wrecked. I found the carfax on it and it definitely has. The guys here are very pushy and rude and highly disrespectful and refused to help us out. Now it's pretty much winter and I'm out of a car and now have to start over. I can't even take babies to doctor appts or there therapy appts. These are true scum bags!!! Horrible Customer Service DO NOT WASTE YOUR TIME HERE!!!!!

Outstanding Experience at Cloninger Ford with Ty Flowers!…read more I recently purchased a 2017 Chevy Cruze Premier from Cloninger Ford in Hickory, NC, and the entire experience was exceptional. From the moment I walked in Ty Flowers provided top-notch customer service. He was knowledgeable, friendly, and truly went above and beyond to ensure I found the perfectttttt car! The Chevy Cruze I purchased was in pristine condition and Ty made sure the process was smooth and stress-free. Even the finance department was a pleasure to work with!! Everyone is friendly and professional. I highly recommend Cloninger Ford and especially Ty Flowers when purchasing your vehicle. Cloninger has earned my trust and I wouldn't hesitate to return in the future! Hands down the best car-buying experience l've had!!!

Cheaters. And no client service at all. Horrible place to buy car ever…read more Ive bought used RAM cummins 2021 at 2025. Right next day after i bought it it started to crank very bad. I found that it was partially filled with regular gas, instead of diesel. They told me that it was impossible. And i just need to drive more to use all the fuel and get new one. Even it was bad for fuel system. But now i already sold my truck and filed cancelation of my gap policy at 24 of march. And today, 4 of may i still have no result and no real activity from dealership. And especially from Frank Zambrano, he is responsible manager.

Carroll is awesome to do business with. Honest car dealer that cares for his customers and will do…read morewhat he can to help them! Anyone In the market for a new car needs to give him a call and If he doesn't have it let him find you one. Thanks again!

From the owner: We specialize in selling like new Vehicles! Late model, low mileage vehicles....... without the…read moreadded Dealership mark ups or hassles! We hand select our inventory to provide you with the highest quality vehicles available!! Check us out today, you'll be glad you did!! We will change your opinion of buying a car...... you'll actually like coming here!!

I've always hated the car buying process but Jennifer made it seamless and easy from beginning to…read moreend. I would recommend this lot and her service to anyone! I was in and out with plenty of time to enjoy my day and she was trustworthy and honest. I never felt pressured to buy or rushed. She also fixed any issues I had before I even signed to buy! 10 out of 10!

I Highly recommend them for your next car!! I had an amazing experience and everyone was so nice…read moreand friendly. I was so nervous but they made the process easy. I was recommended by a friend but hesitate because of the old reviews here. Ignore those and just go, you will be happy you did!!

We just recently moved to Hickory and my wife's lease was up on her car. I spent over 25 years in…read morethe business so this definitely isn't what I like to do. We didn't know what we were looking for so I paid a pre visit to several dealerships without her. We never once ever thought about a Subaru until we visited Jim Armstrong and met Mike Abernathy. I always told my salespeople that people buy cars from who they like. Nothing could be more true because we bought. Thanks to Mike and Jim for making this experience easy for this old car guy!

I've been to three different Subaru dealerships with my car including Jim Armstrong Subaru. I've…read moreexperienced great customer service with the other two dealerships. The woman I spoke with on the phone and the service writer, at Jim Armstrong Subaru, were both rude, condescending, and need serious work on their "people skills". This is the result of poor management. When customers are treated poorly, they tell their friends.

Mountain Mitsubishi is running a very deceptive ad. It involves a scratch off scam where it…read moreappears that you have won a prize only to find out it is a cheap tactic to come to the dealership. Fortunately, I didn't fall for it, but I'm hoping this post will keep others from doing so. If there advertising is this deceptive, what does that say for their sales practices. Please be wary of going to this dealership.

I wish I could give this location more stars! I bought a car from here a few years ago and I bring…read moreit to this location even though I live over an hour away to get it serviced. They are by far the nicest group of people and always so helpful. I highly recommend purchasing a vehicle from here and using their service department.

I had a good experience buying a used car from this dealership. Dennis helped me, even though I had…read morevery limited time on my hands. He made it easy for me to buy a car with my busy Schedule. The car was for my teenage daughter so it had to be a safe vehicle. Dennis let me check out all the mechanicals I needed to before I purchased. I would recommend this Dealership to others.

Terrible dealer, never again will I buy a GMC my warranty ran out November 2025 the truck software…read morehasn't been updated since 2023. Recently I found an issue that I've read that could possibly be fixed with one of the software updates that came out last year. Dealer wants me to pay for the update. They have proof the software hasn't updated long before the warranty ran out! They basically told me to go pound sand!!!