do not use it cost 420 dollars for them to come out and look at opener to say it bad they say they credit to new one and i got it done for 450 less then they quoted do not use these people read more

If you don't mind paying $240 for 20 minutes of work and then being hung up upon when you complain to Customer Service these are your guys. read more

Performance Building Products - He ran a vacuum but not sure what he cleaned. This was left. - Garage Door Services Near Me - Vancouver, Washington

The spring on our garage door pulled out of the wall making my garage door stuck and me unable to get my car out of the garage. Performance was able to come out within 30 minutes and fix the problem. They were professional, and prompt. They fixed my garage so that this wouldn't happen again and left it better than it was before. I will highly recommend them to anyone. read more

We moved into our place over a year ago and have been trying to get our landlord to repair our garage door. Jeff and Gary were out at our neighbors looking at their door and jokingly we asked if they would fix our door. Immediately they both came over and readjusted a few things and WAHLA our garage door works now. They also programmed our remote for it as well. So thankful for them both. read more

Performance Building Products installed a motor on our garage door late 2015 / early 2016. Now in 2019 the motor attachment to the door has ripped off the door and left us with a broken top panel. When I contacted them to get it fixed, they told me that they now used a different attachment since they'd had a lot of issues with that one, but proceeded to give me a repair quote for $700 and told me that warranty was only 12 months. The correspondence was polite but defensive, and I will not only prefer to go to someone else for the repair, but will be giving my business for two new garage doors to a different company, too. I have no reason to think that they will stand behind any of their products. I would not use them again. read more

The quote process was very professional and timely and helped me understand my options for two new garage doors and opener hardware. Clearly a better bid than going through big box stores, who in fact, subcontract the work, and add little value or discount on material. Installation was prompt and professional and a follow on service call for a minor adjustment was attended by Gage and Adrian who came out right away. I highly recommend Performance Building Products. read more

Worst company i have ever tried to use and their owner Caine has no concept of customer service and is downright rude (no issues with other staff members). I ordered a garage door replacement a month ago and finally got an install date (30 days later). On the date of the install i contact the company to get an estimated time for the installers to arrive and get a call back from the owner Caine. He informs me the item will be available in 60 to 90 days and gives 2 options of cancelling the order or waiting. I say i am willing to wait but try to ask a couple of questions around the delay. At this point he does not allow me to ask any questions, gets irate and informs me he is just going to cancel my order as he no longer wants to sell a door to me. Hangs up the phone straight away. Now looking for an alternative company with good customer service. read more

My garage door needed a damaged section replaced, so I called Performance Building Products since they'd installed it originally. Tony was very responsive and got a crew out quickly to assess the damage. It took a couple of weeks for the repair to be made, because the new panel had to be ordered and then the installation appointment had to be rescheduled due to unexpected short staff. They did the installation and returned to check it when the door seemed to be closing with extra noise and vibration. Painting the panel was not part of the repair, and when I asked for guidance, Tony sent me detailed instructions from the manufacturer--helpful to my painter. This same company has repaired a couple of windows in my house under warranty, and I've been very satisfied with that service both times. read more

Initially installed our expensive glass garage door and tracks, but a couple months later when the door began to open only half way, refused to guarantee their work and repair it at no cost (as the initial worker who came out said they would), unless we paid $350+ more. Ugh. Would not recommend them. read more

I don't know how else to put it. This was one of the worst customer service experience of my life. This company installed my garage doors on my new construction home. I had some issues with my garage door not functioning properly and there was damage that needed to be repaired. When I called, immediately, Todd was extremely defensive and adversarial. He kept saying that I couldn't prove that they were at fault and that he would not accept the responsibility. He basically insinuated that I was lying. Keep in mind, I just bought this new construction home 2 months ago. And my point was not even to blame them. I just needed it fixed. Finally, after making it clear that he would accept no fault, he said he would have his service dept contact me. And that he wanted me to commit to getting it fixed and pay for it if they were going to come out to my house. I told him I needed to know the cost before making any such commitment. After hanging up the phone and I was so disturbed, I called a different garage door company (Larry Myers Garage Doors) and they said they could come out that day to take a look. The experience was so much better that I decided I'd rather pay a different company than work with Performance Building Products, even it was for free. read more

worst company ever!!! as a consumer, you can't expect to get anything decent from them because of the way they treat their employees. they have absolutely no problem lying, being deceptive, making promises they never intend to keep, are rude, obnoxious and, again, complete liars! do not trust this company to do any work for you. they make their employees do sub-par work so that they can get done faster and do not care about the quality of the work, only how quickly they are done to get on to the next job so they can make more $$$$$. and don't ever get hurt on the job because they will make you pay for that!! when, if they took the time, to train their employees properly and had quality, and not quantity, work as an essential part of the companies standards the employees wouldn't get hurt in the first place!! this place is a complete joke!! do not use them for anything!! read more

We have had nothing but problems with this business. The garage door they installed years ago had issue after issue, which they handled grumpily each time and charged us inordinate amounts. Last week came the final straw: they installed a new lock and only gave us 2 keys--we have four adults at our residence who need access to the garage--and they cannot be copied ANYWHERE because no one carries the cut! We called them and asked for help but we were treated like an enemy! We asked to talk with the supervisor; the president of the company contacted us that same day, and only wanted to berate us, would not listen to our issue, and accused us of not wanting to pay the balance! He even said that they would call a collection agency, and we never even said that; all we wanted was 2 more keys! The "president"--his name is Kane--was abusive, argumentative, confrontational, and mean spirited. I could not believe that such poor customer service still exists in this day and age. But there you have it: I would not recommend this business to ANYONE! read more

Stay as far away from this company as possible. I called them this past Tuesday to get service on several garage doors. The gal I spoke with, Stephanie, who was very pleasant, told me she would pass my request on to the Service Dept. and they would call me back. No phone call. So I called again of Wednesday, and again spoke to Stephanie. She again told me she would pass my contact information on to the Service Dept., and they would call. No call. So I called again on Thursday, and asked to speak to management. Spoke with Tim (maybe was Tom?) and he told me that they were swamped with service calls, and short of service people, and could not get to me for 10-14 days. I asked why I was not told this on Tuesday. So, moving forward, this Manager told me the service call fee would be $289.00, and they could come out on March 1st or 2nd. He had to approve this with his manager, and would call me back. No call. I have since found another service company (On Track) who will be here Tuesday, and will cost a third of what Performance Products would be. I will NEVER call this bull shit company again, and I hope that you don't either. I just may report them to the BBB. read more

Sloppy installation of garage door tracks that caused problems and ended up damaging garage door. Won't stand behind their work. Would not recommend. read more