Very rude customer service, curt and dismissive. I work in the trades and if I had a technician speak the way that I was spoken to they would be out the door immediately. It doesn't matter if it's inconvenient to be working on a Sunday morning, a certain level of professionalism is to be expected. read more

I shopped around to get a good price on (2) single garage doors. Metro's price was the best. Very prompt in getting the doors in and scheduling the install. Michael the installer was the best. On time, very courteous, did a Great job on the install. I would highly recommend Metro Overhead Doors and Michael the installer for you door needs. read more

This review is for the Vancouver location. If interested their number is (360) 695-0504. A spring broke on our garage door on a Sunday afternoon. We called the number on our old spring and was automatically connected to Metro Overhead Door. We left a message and not to long afterwards a man called us back with a repair quote and repair time frame of Friday between 11-1. We were quoted $280+tax to repair both springs, which after doing some research online, seemed reasonable. On Tuesday afternoon I received a call from June stating they had an opening from 1-3 that day. I was super excited! I was so ready to park my car back in the dry, warm garage. I immediately accepted the opening and thanked her profusely for thinking of us. Corey arrived by 2pm and had the repair done by 3pm. He even replaced one of our cables ($10) as he noticed part of it was frayed. Corey was professional, courteous and friendly. They also accept visa for payment. I was happy to not have to write a check. Overall, great service. I would highly recommend and we'll definitely be using them in the future! read more

Metro Overhead Door - Cable replaced for $10 - Garage Door Services Near Me - Portland, Oregon

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This is one company I can recommend with no reservations. The Tech, Hector came on-time and listened to me regarding my concerns with the operation of the overhead garage doors. He not only fine tuned both doors but also replaced rollers on one side to ensure a safe operation. This is the only company I will have service my doors in the future and I will recommend them to all my neighbors and friends. Ed Schaefers read more

Incredibly rude service manager, very unhelpful. Refused to give us access to our service records. I was quite shocked.

I went to Metro to inquire about buying a commercial opener for my shop roll up. I was prepared to spend $1000 plus It was greeted by a man that I was obviously interfering with his day. He talked at me like I was some guy off the street waisting his time. He barely answered my questions . He gave me retail price of the opener. He was so out of line I didn't even want to talk about installation . I just turned and left for good. read more

This is a good company that provides installation and repairs of residential and commercial overhead doors, road gates, pedestrian entry, and access control. They have over 80 employees, and a collection of varied equipment. They can handle big jobs, but also serve individual homeowners. I contacted them about a obtaining a replacement electric opening arm for a road gate. Tom was very helpful in identifying the product that I needed, and arranging to order it for installation. The process was efficient and organized. The price was fair. They are experts in their field. It is a professional operation. Thank you, Tom. read more

Garage door stopped working. They came out the next day and replaced it at reasonable price. The tech took time to show me how everything worked and programed opener on both cars before leaving. read more

Used to like this company. However I've now called these guys SEVEN times over the entire month of December to find out what's happening with my garage door opener that they came and looked at, which was having issues. Every time I get a woman who is "new" and promises to get an update for me. She even said she'd cc me on her email to her boss asking for an update (which never happened). The problem I have is ZERO follow-up to get me a repair or replacement estimate or even a callback to say hey sorry this is taking so long. Lots of garage door companies in Portland to choose from so I'd avoid these guys until they get their suppliers and customer service figured out. read more

Zero response. I called twice, left messages and never heard back. I was looking for a new double garage door and opener, so not a small job. I'm also 2 miles from their Portland location, so not exactly out of their service area. Guess they don't need the business. D Bar responded immediately and will be doing the job. read more

They came in a couple days and easily fixed what I thought was unfixable. He completed knew what he was doing. I guess experience matters. Nice job! read more

The spring on my garage door broke at 10:30 am on a Friday morning and they had a technician here by 11:30! Had the thing all fixed up only two hours after it broke! Very friendly service as well. Thank you! read more

I am very pleased with the service provided by Metro Overhead Door. My driveway gate opener stopped working because the electronic control board failed. The system is apparently no longer sold locally. Only Metro Overhead Door was willing to service the system. They replaced the control board, but within a few months the new control board also failed. Considering the cost of a replacement system, it was worth another attempt to fix it. A second board was installed that has been working fine now for some months. There were issues that obligated neither Metro nor the manufacturer to reimburse the cost of the failed replacement board. I was fully informed beforehand of the warranty issues. Even though there was no clear prospect that the manufacturer would refund the cost of the failed board and Metro did not stand to benefit from a refund (they were going to get paid for the job, refund or not), they took the trouble to request a refund, and did not invoice me while it was pending (a period of months). In the end, the manufacturer reimbursed the cost of the failed board. I greatly appreciate the reimbursement and the efforts of Metro on my behalf. Apart from the matter of the refund, I found Metro to be friendly, open, and responsive and the service excellent. read more

I called to schedule an appointment to get a bid on a driveway automatic gate. The guy who called me back was not very excited to talk with me, or it seemed, do business. He said it would take at least 2 weeks to get an appointment to get a bid for my project. I told him forget it and will purchase the automated gate from a competitor who is much more ambitious. read more

I just called to order products from this company for the first time and the guy who answered the phone was rude. Any question I asked seemed like a inconvenience because it was not his department. Good customer service does not seem to exist anymore. They do have good techs though! I still remember how nice he was when he did the install two years ago. Sadly, I cannot say my experience has continued to be good. read more

My garage door let out an almost unbearable squeal as it closed. Think fingers on a chalkboard on steroids. Jim from Metro Overhead Door quickly diagnosed the issue as a bad bearing on one side. To access it, he had to remove very small sections of drywall, which he cleaned up afterwards. He worked efficiently and was mindful of the time. He also explained some basic garage door maintenance and recommended I use silicone spray to lubricate the hinges and rollers, while demonstrating the proper technique. In this economy, you really can't get much done in any service (whether it's garage doors or a quick refrigerator repair) for under $200, so I don't fault them for the price, but mention that as it's good keep in mind for budgeting. I'm very happy to have a garage door that does not let out a ghastly shriek every time it closes, and appreciate the good service and attention to detail of Metro Overhead Door. read more

We have worked with about 6 different vendors for our electronic door systems at various properties over the past few years. Hands down these guys hit everything on the head... love working with them! down to earth know their products prompt fantastic customer service oh yes and it seems there is a pre-requisite for all their employees to have a great sense of humor ...lol read more

Metro Overhead Door - Garage Door Services Near Me - Portland, Oregon

I am so impressed by this company! So professional, efficient, fairly priced and kind! The initial call and appointment set up was an absolute breeze. They got a technician out to my house same day (today) and on time. The technician, Grant, was very friendly. He quickly identified the problem with our automatic garage door, explained it to me in layman's terms as best he could and went to work: Was in and out within an hour! Highly recommend this company; they are doing something right from the people they employ to the quality of service they provide. read more

We purchased new garage doors and new garage operators. Metro Overhead Door did a great job of installing our new system in half a day. What makes them exceptional to work with is- upon realization of an error in the color of the garage door, they called me, emailed me and took ownership of the error and offered us a fix that worked with us. The big difference with working with them is definitely in the fact that they feel accountable and proud of the work they do. I highly recommend them for garage door installs. My situation could have easily been frustrating and left me feeling cheated but instead I left feeling like they were fair, did good work and appreciated our business. read more

I had been manually opening and closing my garage door for the past few years. I wanted the modern convenience of using a garage door opener so to solve my first world problem I called Metro to help me out. I also wanted to check the base because it wasn't sealing properly leaving a gap on one side. They had room the following day giving me a 2 hour window when they would show up. The guy showed up a little after this time frame but I wasn't in a rush to go anywhere. Paying attention to the details is what I liked about my experience with Metro. Everything was explained well. I was given options. Straight forward service with no run arounds to try and make extra cash. They just wanted to do a good job and I was thankful for that. The door was adjusted. The top was expanding and bowing so he bolted it. Tracks were adjusted with new rollers. I got the door opener and he programmed the permanent opener in my car! Bonus! Call these people. They know what they are doing! read more

Had Metro Vancouver provide and install 3 replacement wall-mounted, garage door buttons. Dealt with Corey via email and phone to inquire and get estimates. Very courteous and professional. Craig arrived right on time, was pleasant, professional, and informative. Work was completed in a timely fashion and all buttons worked. We will have Metro be our go-to garage door service and repair company in the future. Reliability, caring and professionalism were the deciding factors for us. read more

These people are great. I only had to wait five days for an appointment to install my garage door opener and Katie, who set things up, was efficient and thorough. Jim, who installed the garage door opener, showed up early and did not leave until everything was operating perfectly. He was meticulous about explaining the operations and safety features, and helped me set up the keypad too. He also left the garage floor cleaner than he found it. I highly recommend this company. read more

Beloved informed me our garage door was not opening. Called Metro Overhead Door at 7am. Technician Mark was out in the afternoon of the same day. Mark replaced my broken spring, adjusted the door, lubricated the tracks and reset my opener all within a short period of time. A great job by a great company! I highly recommend. read more

Metro overhead door was able to come to my home the day that my spring broke. The technician, Jim, was very experienced and did an excellent job replacing my springs and the cables. They also did some routine maintenance on the chain and the opener that improved the operations. I was very pleased with the results and will call them again if I need maintenance or installation in the future. read more

Garage door spring broke, called Metro Overhead to schedule repair. They were able to schedule approx a week out from my phone call. however, the next day, they had a cancellation and the technician happened to be within 30 mins of my home. This is the second time I have had Metro come out in the last few years, they are always quick and knowledgeable. read more

Ok first, the phone number on the invoice is 360-695-0504, if that helps you contact them more easily. Had to have a spring replaced on the garage door. Working on the phone with Bob, I received straight answers and a 90 minute time window for service today. Nathan the tech showed up 25 minutes into the time window and spent 40 minutes doing his job. Everyone was professional and pleasant. Price quoted on the phone is exactly what I paid....no issues at all. Good experience. read more

Fantastic experience with this company, and I'm happy to give 'em a well-deserved public encominum.... Needed an operator for an off-sized garage door on one of my big barns. They handled it no problem. The biggest challenge was for them to find my place--- those GPS devices can give some screwy directions sometimes, as anyone who's dealt w/'em knows... Once he got out here, our guy had that thing up and running in no time. It was a thing of beauty. Such a huge time-saving convenience! Installed and guaranteed, all for what seemed to me, to be a completely reasonable price. What to say in sum, other than we love Metro OHD!!! read more

Nathan is amazing! We had to get a new model on a garage door that hadn't been functional for 20 years. He was incredibly efficient, and even tweaked the other door a touch to make it smoother. My roommate left this morning and I didn't wake up for the first time since we moved in together. VERY HAPPY. :D Thank you! I will definitely call again if necessary. read more

The other day my garage door would only go up about 2 feet . Upon further inspection, I could see that one of the springs was broken. So looking through YELP , I decided to call Metro Overhead Door. The scheduler on the phone was great, fitting me in the next day. The next day, they even called earlier than expected as they were ahead of schedule. Grant arrived from Metro Overhead Door and went right to work. Grant was very knowledgeable , efficient and helpful with any questions I asked. The price they quoted was totally worth it and reasonable. And the price I was originally quoted. Grant took about 1.4 hours to complete the job which included measuring, cutting the spring, installation and testing. I am very happy to have a fixed door and highly recommend this company. 7/31/19.. I heard a strange noise when opening the garage door. Begins as I had just had Metro Overhead Door out 2 months ago, I called them again. They scheduled me the next door with the same man (Grant) that had installed the new spring. Grant came on time and checked over everything and explained the noise. It was just something to not worry about and now it had gone away. Great Company and Great knowledgeable service man. I will keep this company in my phone just in case. read more

Awesome service....I cannot recommend Metro highly enough. They are fast, reliable and very cost efficient. A Monday morning accident (involving a Jeep, garage door and 71 Camaro) is not the best way to start a work week off. The door was ripped off the tracks but by mid morning, Mark had squished us in his busy schedule and gotten the door secured until we could replace it. After getting 4 other quotes, their prices are very reasonable and the level of professional, customer service Mark and Alex provided is above any other. I was able to get everything I needed for the insurance company by the next day and within a week we had a new garage door. They were accommodating to our schedule so installation didn't evolve into the "Time off Work Tango". read more

I am an employee of Metro overhead door. I thought it be useful to post some pictures here. read more

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Grant was awesome - great job - totally would refer my friends to use this company!did a great job and explained maintenace

Very satisfied with Metro Overhead, from the first call on a Saturday to the repair visit on Monday. The quote over the phone was clearly explained at 165 for a single spring replacement, this includes labor - it was nice not to have someone say "we'll see once we get there, and we'll charge for you 20.00 just for coming out for a quote" The phone person also clearly gave us options that we can get weekend repairs, but here is the price for that. (it was double) The repair visit was preceded by a notice call 30 minutes before The repair person worked quickly and explained what he was doing, didn't try to upsell on other services or scare us into unneeded repairs - which was important because I had left my wife home to over see this while I was away at work. They did take a personal check, and didn't gouge for the extra part and labor needed, the bottom roller plate where the cable attaches was shearing. point for good value point for friend honest customer service and picking up the phone off hours point for being timely and prompt to the appointment point for clarity and good communication read more

Used Overhead Door for my second Liftmaster installation. Once again, timely, professional, courteous and efficient. Makes one wonder why some other businesses can't figure this out? Oh, and another awesome sub-review. My daughter accidentally knocked one of the sensors out of sync and I could not figure out for the life of me why I couldn't get it set correctly. I called and asked if someone could talk me through the remedy. They had a tech on the phone in mere seconds and was able to talk me through it. And the most awesomeness part not once did they question if in fact I was a previous customer, they just made it happen. Use these guys for all your garage door needs, you'll be glad you did! read more

BE AWARE, METRO does not honor their own words!! My 2018 experiences with METRO was disastrous. The gate broke down again, again, and again after their services during the months April, May, July, and August. I paid 5.25 hour services (rates were above the market!) out of 6.75 hour billed and disputed the balance 1.50 hour for it was fixing what was repaired earlier and within 90 days service warranty granted by customer service on 5/31. Without resolution, the Accounting department turned the invoice in dispute to the collector! METRO invoices lack consumer protection. Further, they bill per their own job description, clock their own billing hours! METRO customer service department is not in sync with the Accounting, and vice versa. No consumer should go through what I have had. read more

OUTSTANDING!! When the spring on my garage door broke, Grant was able to make it over - replace and test within an hour. He was super friendly and gave me some tips for ongoing maintenance. Great office staff - great people. This is the one call I will ever make for garage door help. read more

I had the BEST experience with this company (also known as ALOHA OVERHEAD DOOR). They gave me the best bid in town, worked with the pricing, ordered and installed the door ahead of schedule. Did an amazing job! I am SO happy with the professionalism and pricing of this business! Thank you Aloha Overhead Door read more

I would give Metro Overhead Door a 10 star if I could. I find all departments from the person who answers the phone to the service providers knowledgeable, friendly, helpful and efficient. Years ago I called with a problem and they solved it over the phone saving me money! I had need of service this week and scheduled. Again, they couldn't have been better! Arrived early, great job, gave me good information that would help me in future years and fixed my problem. Do not hesitate to use them for those garage doors you need help with!! read more

Wonderful folks, with nice office staff, and very professional service. Grant came out, on an icy, freezing day and installed a new garage door opener and pad, and provided interesting and useful information on maintenance. The powerful Lift-Master works like a charm. Couldn't be happier with this experience. Thanks, Grant & team! read more

Our double door had a spring break (no, not the fun kind). I called their Aloha location, spoke to a nice lady who gave me a set price right away. They properly stated that both would need to be replaced. The price was more than fair, and they could have it fixed the same day. Also, has a year warranty. The tech was a nice guy who knew his stuff. He even greased the whole drive which made it about 50% less noisy, that ruled. He then gave me some tips to lengthen the life of my door and opener. Really nice people, great fast service, that's all you really need. read more