I moved to Tucson a little over a year ago and recently decided to get back into riding after…read morespending way too much time sitting around the house. Someone recommended Gearshifters, and I'm really glad they did. Awesome atmosphere, welcoming people, and a great overall vibe. It's the kind of place that makes you excited to ride again.

A True Home For Tucson (and all) Motorcycle Enthusiasts…read more I've been coming to Gearshifters since opening and I'm always eager to stop by and enjoy the great vibe. Amazing vintage bike clothing and gear, GREAT coffee and a place to hang with all motorcycle fans, from mini bike to full dressed cruisers. That a place like this is here in Tucson makes it that much more a gem. And now you can even get your bike fixed. Superbike Tech has come on board. Owner Derrick does great work, and even wrenches on vintage bikes. Gearshifters continues to evolve and add even more reasons to make this your pre-post destination. They're 4 wheel friendly too!

A few years ago, they really saved my hide. I was riding from San Antonio TX to Fresno CA straight…read morethrough. I was riding behind a semi that threw a tire tread I. Front of me and rode over it at 80 mph. They saw me quickly and got me back on the road fast ahead of everyone due to the nature of my ride. 1,600+ miles in 30 hours. Even borrowed a brake crush washer off another bike trade-in so they can get me back on the road and order a new one for the other bike. I had lost my rear brake due to the brake crush washer breaking when I hit the tread and dumped out all the rear brake fluid. Service team did a thorough safety check for other damage. I will see you guys in 3 weeks when I make the same run to ride with my brother to Arizona bike week.

The team at this dealership was amazing!! This location is worth the drive to check them out. From…read morestart to finish they made the process of trading in my Harley and buying my new Indian easy. They were friendly, knowledgeable, and helpful. After my purchase I was so impressed with their continued communication, I had to order some reduced reach parts before I could take delivery/ride my new bike but they kept me updated every step of the way. I never had wonder or call them to see where we were at in the timeline. Thanks again Indian Motorcycle of Tucson!!

60 yr rider. Over 30+ bikes and dealt with dealers from Maine to Alaska. Iron Horse has always…read moretreated me with respect and fairness. Every dealer I have bought bikes or had service from could learn customer service from these folks. I highly recommend Iron Horse!

A five hour repair turned into three weeks and $200 more than the quote, for work they knew was…read moregoing to be done. After the initial repair failed they never called me. I made contact after a week and then again a week later to find the repair was complete. After I got my motorcycle home I found out the oil level was a full quart low after they changed the oil and filter. I'm very dissatisfied with the bait and switch quote, the lack of communication and the work of the tech.

Amazing dealership, their entire service department is great, had issues with a used KTM I…read morepurchased private party and in the process of completing a fix a different part broke although not completely their fault they ended up good willing and replacing the part. Their service rep also got KTM to warranty something on a bike 6 years out of warranty, how he did that is magic. Have had multiple friends purchase directly from them without issues. I just wish they could dealer trade and get me a special Yamaha because no way anyone should be walking into or near a ride now.

Took my 1997 Kawasaki Vulcan 800 Classic for an oil change and fuel leak check. Ended up needing a…read morenew petcock and complete carb rebuild. Daniel also replaced headlight and ran USB cord while the tank was off. They usually do not work on bikes older than 10 years. They took care of me because the bike is in excellent shape. I was able to supply all the parts needed except for the carburetor parts. Luckily they were able to get those still. Bike purrs like a kitten now. Daniel did great work! Fabian and the rest of the Service crew were amazing. The bike was there for more than a minute. I appreciate everyone involved for their customer service and work ethic. This place has a huge selection of bikes. Kawasaki, KTM, Gas Gas, Triumph, and more. Plenty of clothing, gear and accessories for you and your UTV/motorcycle needs. Definitely check out this place if you are looking for a new bike, UTV or service. Well worth the 1+ hour ride for us. Now I have to decide if I still want to sell this bike or keep it. I am the second owner and it has just over 3,000 on the odometer. Yes 3,000.

Over 2 years ago I took in my 2004 R1200CLC to the Dealer to get all metal brake lines put on…read more Almost immediately , my iABS failed and I returned to the dealer who refused to look at the bike other than a cursory check even though I just paid a lot of money for an upgrade service. I didn't know it was the iABS, but from all my research since that time they should have recognized it based on the symptoms. I would have respected that and understood. Flash forward, having tinkered with the bike on and off, I finally sought the help of Bee Mer Werx because they are the only real alternative to the dealer and they work on BMW motorcycles under model year 2005. Paul responded quickly to my emails. Drop off was easy at his clean shop. He immediately told me he suspected it was the iABS. After inspection, he stated it was the iABS and gave me options on the repair. He also listened to my own information and research on the issue. We did a work around until we can get a better repair option. The diagnostic and repair was reasonable in cost. The professionalism and openness was great. Takes cash, check or , for 2% more, credit card. We have a plan for completing the repairs which I will be returning to Bee Mer Werx to complete. Thanks Paul!

A family member who owns a vintage BMW dual sport motorcycle introduced me to Paul Ford, owner of…read moreBee Mer Werx on a visit to Tucson in 2016. I ride a Ducati and have owned 3 other bikes in the past (another Ducati, a vintage Honda cafe bike, and two Jap sport bikes). I was considering buying another vintage bike and wanted to ask Paul questions about vintage BMW bikes. All of my questions were answered and Paul was more than willing to provide info and recommendations for me. About the shop: its clean, well kept and organized. The bikes were in different phases of maintenance or rebuild, but it was very easy for me to tell what work was being done since Paul is methodical and organized. Some shop owners have a hard time saying "No" to new customers or taking on new work, which usually means existing customers or work already in progress gets delayed, or details are overlooked. It was obvious to me Paul was very good about keeping his schedule in order so all of his customers were able to expect their bikes to be completed on time. I decided not to purchase another bike, I've got a Ducati Monster and dont feel like spending more time and money on another bike. But Paul has been a good resource for me since I visited his shop since I continued to look at potentially buying a bike in the Seattle area where I live. If you are ever in the Tucson area and on a road trip on your BMW road bike or adventure/dual sport, make time to stop by and see Paul.

Super supportive and low pressure staff. They love what they do! Will be a repeat customer for…read moresure. Very knowledgeable and friendly.

Bought a new Sherco 250. Super smooth and easy deal. Ann and Blake were a pleasure to work with!read more

Got a Honda Rebel from here & took the class they offered to get your endorsement. Great Customer…read moreService! I even got a Bluetooth, a Helmet, a jacket and Pair of Gloves. Salesman Vincent made it so easy and helpful even helped me order a bigger size of the jacket I really wanted and is shipping it to my house. Great Job Guys! I will be Coming back for my next purchase. Thanks again to Everyone that works here I really appreciate it. -Miguel

The sales experience was awful, especially being new to the area. I responded to an online ad and…read morewas contacted by someone I assumed was a salesperson. When I arrived at the store and notified him I was there, he immediately handed me off to another salesperson without much introduction. The second salesperson jumped straight into discussing a trade-in. I told him I did not want to trade in my motorcycle. Right after that, he handed me a credit application. I told him he was moving too fast because I wanted to explore my options first. Although I liked the first Slingshot I saw in the showroom, I knew there were other models posted online at different store locations, and I wanted to compare them. He did not pressure me aggressively, but his attitude came across as, "What's the problem?" Yes, I was interested in purchasing one, but I wanted options and something that fit within my budget. He then told me they would need to run a hard credit pull for each vehicle I wanted to consider. To me, that was a concern because hard inquiries can impact a credit score. He never really went over the machine, its features, or what I was looking for. His main focus seemed to be getting me to fill out the application rather than understanding my needs and budget. Then another individual approached me without introducing himself. Based on my experience, I could tell he was the finance manager because he already had my application in hand. Again, there was no proper introduction. He simply presented numbers such as the out-the-door price, down payment, APR, and monthly payment. He also stated that another credit pull would not impact my score since I had already been approved through the manufacturer's bank. That contradicted what the salesperson previously told me, so the salesperson was at least partially incorrect. When I told the finance manager the payments were too high and outside my budget, he went back and returned with different numbers, but they were still higher than what I could afford. I explained that I needed time to think about it and discuss it with my wife, especially since it was already approaching closing time. As I was leaving, the second salesperson approached me again and asked for my decision. I told him the same thing -- that I needed time to think about it. He said he would contact me the next business day, which would have been Tuesday, but he never called. Overall, the experience lacked customer service, hospitality, professionalism, and communication. It honestly felt like they did not value or want my business.

Tell you about my Experience ok let's begin well one of the greatest experiences ever the hardest…read morepart of receiving the same treatment is sho up and walking into Harley land the great glass door opens up and poof you riding sound simple huh well it is just give it a shot #2wheelsdown

I must say I have had a positive experience for sure - my 2021 RG went in for its 5k service and a)…read morethat service was done in about six hours b) Ronnie was great and c) I was introduced to the Pan American (again, walked through by Ronnie). My service showed no issues, fluid changes, and while my bikes are wide ranging, and my last Harley 'wonkey' 2014 Ultraglide, the M8 surprised me - such rideability All in all, I recommend - a nice experience in a world that isn't always so nice.