Called to set a service appointment and get some warranty work done on my '06 BMW that was purchased pre-owned certified in Atlanta. Perillo told me there was 'no record of the warranty in the system' and that they were on the "N.A. BMW network". Then they proceeded to tell me how I may not have understaood my warranty, etc, etc. I called my dealer in Atlanta and boom, it is just what I thought, under the certified warranty. I don't know enough about the business and why these guys would not have the same info....either 1) they obviously have an issue w/ their system, which they claimed would not be possible or 2) there is a way to make $$ by telling someone they are not under warranty and trying to get them to bring the car in. Either way, it felt like a very sleezy operation - you should NEVER tell your customer they are wrong about information that is easily obtainable and people know. Especially about your car warranty. I will go elsewhere for my service and buy my next BMW (Which will be my 5th) from another chicago dealer as well. read more

I am a proud owner of a BMW i3. I visited Perillo last year and one time this year. Each time I had a wonderful experience! They are all super welcoming, very attentive, professional, working patiently with me to make sure I understand the steps they're going to take. I got a loaner every time and I was updated at every step. Picked up my car in just a few days. Great experience, couldn't recommend them more highly! read more

These winners took in my car in to do a routine service on it and gave it back to me with a big scratch/dent...then claim that it was there. Unfortunately they are the only game in town so if you own a BMW get used to this shitty service. Oh and my cars still under warranty and I told them to check out the locks because the back door lock is messed up, they wanted like $200 to look at it and "diagnose it". Diagnose it?? Guess I should have went with blue cross blue shield ppo insurance for my 5 series instead of Allstate. Not to mention they gave me a crappy X1 as a loaner car when I dropped off my 5 series. Thanks Perillo for making everyone on the highway look my way expecting to check out a 40 year old soccer mom. Perillo BMW Service center...how about you go (insert censored statement here). read more

They really don't deserve even one star. Failing to answer the phone or internet email request for service is the least of their worries. I've been a loyal BMW owner for 13 years and avoid Perillo like the plague. I had decided to try them again-big mistake. After scratching the hood of my 335xi, a folly of mishaps and 4 visits followed that included a flat tire, 3 dented rims and shuttering rear brakes. You've been warned.... read more

I been loyal to Mercedes for 15 years and contemplated switching back to BMW. I made an appointment to test drive an X4 and they were really responsive. They sales manager connected me with a sales specialist and that's kind of where the ball dropped. I was told to valet my car in the service area. I get there and pull in, get out of my car and literally stand there to be greeted and figure out what I need to do. Not one person greeted me. I finally walked up to one of the service stands had to go through 3 guys to get my car valet'd. Rocky start but fine. I finally find the sales specialist, who forgot I was coming (even tho I talked to him that morning and it's now 2pm) this guy was beyond coked out and was just jumping off the walls. Was not knowledgeable about the car or the features. Kept telling me he would hook me up with a young tech specialist. I told him I wanted to get a car with in the next week before I leave for vacation. Since I was custom ordering the car I wanted to see a few things On person, like the color and the different models, he seemed very reluctant to put any work into finding me similar items they had on the lot they I could see. He was rushing me out and I said okay so we sit down and build the car I want? He then told me to go home and build the car myself I want online and send him the print out.. like seriously? What did I even need you for? I gave him 3 questions he didn't know the answer to and for him to follow up with me before I left out of town. Didn't hear from him for two days. Has to reach out myself again to finally get the answers I needed. I was told a custom order would only take 4 weeks where as Mercedes was running 4 months back ordered. The whole experience was so off putting.l I decided to stick with Mercedes and that I rather spend 15k more and wait the 4 months for my car to come in than have to deal with that again. Plus because of covid there were some features that were not being offered. I came in here with an 70/30 chance I was going to get the bmw over the Mercedes but it didn't take me long being here before I went running back to Mercedes. I hope all locations don't have this sketchy of service. The only positive of this experience of this was the tech specialist Tyler T! Very knowledgeable and service oriented! Had the rest of the people I engaged with had been as professional as Tyler, I 100% would have found myself in a new BMW! read more

Do NOT go here for Service. They broke my car - and couldn't fix it, plain and simple, and refused to offer ANY compensation. Many of the suburban dealers will come into the city to pick up and drop off your car for service, take advantage of that. I wonder why Yelp makes you give them one star, it would be zero if I could. EDIT: They finally fixed it after a few attempts. read more

Did they 'fix' my car or not? I took my car in because the tire sensor indicator came on on my M3. I know I have a slow leak in my tire and so I'm sure that is what caused it. When I picked up the car they said the re-patched the tire. Well, three days later the sensor came back on. I took it back in a second time, they claimed to have fixed it. Seven days later the sensor came back on. Clearly they didn't fix the problem. 7/10/08--spoke with the mechanic and Chris. Both were nice guys. They weren't sure what was wrong with the sensor but they offered up to have the service manager "take my car home for the evening and test it out." Huh? What's wrong with driving it around the block? I instantly had visions of Ferris Bueller's Day Off with my M3...so I said no to letting him take my car. What happened to hooking up some wires and doing diagnostics to figure out if I have defunct sensor? They washed my car which was a nice touch. I'm just waiting for my tire sensor to come on again... read more

I've gone twice and both have been terrible experiences. They have bad customer service at all levels. After my second bad survey the survey guy called to "fix" by offering me a detail of my car. when I declined he said well can you just say this is resolved at least I called you and spent x amount of time with you. It is resolved as I will absolutely never go back here again. I will make the hour drive to the next closest dealership. read more

Our BMW gets serviced here due to convenience of the downtown location. My husband recently went in with the car and while he waited went to look at the show room. After being greeted with hostility and sales people that didn't even get out of their chairs but shouted across the room "What do you want?" we decided to buy our new X5 from Laurel in Westmont. The service guys are awesome - friendly and helpful. It's a very busy location so service can take a while but that's understandable. Terrible customer service from these sales folks which is inexcusable cuz' it's their job. If you are buying a new BMW make the trip to Laurel in Westmont instead. read more

Ay yi yi, Dios mio, where do I begin??? If you are reading this post-purchase, welcome to the club. You are now Perillo's ((*cough*)). No matter what side of the ledger you're on, you are going to sit back and enjoy the ride. Someone will anyway. If you are reading this pre-purchase, and you know that this is going to be the only dealership in the City that you have an option of going to, let me give you this advice: Most that gave this place a one-star have made a simple, yet fairly common mistake. You HAVE to identify a key guy or gal in Customer Service who is your exclusive go to person anytime you have a problem, and I'm guessing they didn't. It's like a job, if you can't communicate with your boss, you are toast, and it's not going to work. Here you have to find someone you can work with to accomplish your goals. Me? I don't call Perillo BMW. I call Angelo. If I need a loaner, I call Amy. Both of them are solid, so at the very least I give this place a two star. If you're getting ready to buy, that's the best Tip I can give you, find your people! Heck, ask for Angelo and tell him I sent you. Another plus was the initial sales experience. Low Pressure, very attentive, and not over the top in your face. Test drive was effortless, they let you feel in control from the second you walked in, not like you are being worked over. Fast forward to today, I was in here to get a blown light bulb taken care of, in and out, effortless as it seems to be that the light bulb was fine and simply not screwed in tightly upon leaving. But I now have bigger issues because my ABS light is on AGAIN, so I will have to call and schedule a true appointment later for breaks specifically for the third time in a year. It could just be a computer issue, so I'm not panicking yet, but Im still concerned. I really think up front that a Dealership that is THEE BMW Dealership in the city is hard to rate. I wish I could give it a 2.5, right down the middle. Plusses: *Sales Staff *Customer Service Reps *They go over paperwork and history with you when scheduling anything, they don't rush you, and are quick to call you if they want to do something that may result in a higher cost. *They call you when your car is ready, call you with appointment reminders and make sure everyone is on the same page. Minuses: *You give a limb away every time you come in here, but we're partially to blame for that initial purchase. You know the deal when you buy a luxury vehicle, especially a BMW. Everyone who has had one for an extended period of time will tell you, once the Warranty is over, it's a field day, and you better believe it's at your expense. If you didn't know that, Im warning you now. *Like some have stated, I'm not sold the problem gets solved. How many brake issues can I have in the last 30 some-odd months? Hard to blame a specific individual, the mechanics or the engineers, so I won't put this on Joe and Co. until I have enough information, but I can't wait to see how this next appointment goes. *It's the only Dealership close to me. That's an unsettling feeling, but it is what it is, I knew the deal going into it. *They don't have an affiliation with a neighboring Rental agency anymore for a loaner while you're out, so I don't get in as quickly as I used to. Overall, I'll go with three stars here, but keep in mind that's on based on a 2-4 scale. If you take my advice, you can't get lower than a two, and realistically, it is a dealership,and I would need two car purchases over an extended period of time to give it anything more than four stars. This is closer to 2 stars than 4, which is why I am clamoring for a 2.5, but oh well. And of course, earlier on you always have a favorable opinion of your ship so that feeling goes down as the car ages. In short, buy here with little hesitation, if you can come to grips with the fact that after the warranty is done you are going to shell out some serious cash. I'm not so quick to blame the dealership as I am the brand of car we chose to buy, so I won't blame them without proof of gouging, which I personally have not experienced, but the people I specifically deal with are good ones. They alone carry the favorable impression I have of Perillo Inc. Good luck if you buy one, and welcome to the family! & just like a real family, there will be lots of highs and lows. Luckily for you, you're going in well-trained! read more

This review is for Ken Reffsin in sales only. I bought my first "adult" car from him recently. My nerves were so shot because I found the perfect car in the perfect color combination with all the options, under warranty at Perillo on Clark. The price was only moderately competitive. Ugh, gold coast prices for an imported car...how could this end well? I figured nothing wrong with looking so I called ahead and was referred to Ken to check inventory. Went in the same day and he was super nice kinda funny and I didn't feel pressured to do anything or spend more than my target price range (didn't even tell him what it was). The following weekend I went back in with my trade in and negotiated the deal all by myself. He gave me top dollar for my 12 year old trade-in and we came down to a VERY fair price for the BMW. Better than Kelly BB, black book, and NADA guides. I still drop in about stuff I can't figure out about the car, like programming garage door openers and how to get my car to beep when I lock the doors. I suppose I could read my manual more, but he's around the corner from work so let him do it. Each time he stops what he's doing to fix it right away, that's some service right there! All in all great experience with Ken, he's really the only person I dealt with. However there were 2 taller younger salesmen that I overheard their entire tag-teaming sales game plan for one client ... Fail x2 read more

The worst customer service of the mechanic area. I should give credit to the complaints. Zero read more

I don't understand why Perillo has such bad reviews. I've been taking my car here for the past 5 years and have never had a bad experience. Just a few months back, my car was in for service and popped up with a $1200 repair. Instead of coughing up the cash, I asked what my options were of getting into a newer car, with a warranty, with the same (or less) payment. Two days later, I drove out with a beautiful almost-new car without spending a dime. Vanessa (the best car salesperson around) was so helpful and awesome and honest. For a woman, this was an exceptional experience. Also, Finance was extremely helpful as well. Recently I had an emergency tire repair on a Sunday and again, was able to rely on Perillo. Hands down I recommend this place to someone in the market for a BMW. It's much more than a convenient location! read more

Honestly - I had a really good buying experience when I purchased a used M6 from these guys in April 2010. The problems came after: 1) It took them far too long to fix up the dings in the car, and a couple of them went unfixed (so, they were 50% successful and it took a week to make this happen - unacceptable). 2) They try to bait you with protection plans that don't do shit. They will single out one plan and do the whole, "You really need this one! It covers most of these others! These others are not good!" act. It worked on me. I paid $500 for tire/wheel protection that doesn't cover dings on my wheels (which are all scratched up). 3) The worst thing? They sold me a car that had been in an accident without reporting it in the detailed summary report they give potential buyers. I need some body work done, and there are a couple of scratches on the front fender. The body shop informed me the fender was aftermarket, because the paint was peeling off ("that doesn't happen with BMW original") and under the paint everything is black ("that is not BMW standard"). I was fine with the ding issue and the protection plan, but the third problem above means I will never be purchasing another car from Joe Perillo. And to think an auto dealership would try to screw over a 25 year old buying a 3 year old M6. How much money have they lost out on future sales to me / my family? A decent amount... read more

Issue: My X5s glove box cover was peeling off. Before the appointment: Visited Perillo, heard the confirmation that they would order the part in advance so the part will be ready to be installed on the appointment day. I was not totally satisfied, called them the week before the appointment date to confirm they have ordered the part. The answer was always "Yes" Appointment day: Left the car in the morning. Service advisor called at 3PM to tell me that the part was not ordered but he ordered for overnight. 2nd day: Service advisor called and said the car was ready. Went to pick up the car, the part was not replaced. Got crazy. "Customer attorney", Paul, saw my anger and offered me a free BMW accessory. I kindly rejected. 3rd day: Got a call from service saying that the loaner they gave me had a bad gas gauge and I had to buy gas right away. Gas went out on the way to station, had to push the car for over 100 yards to the nearest gas station with the help of a cab driver. (tipped him big) 3rd day at Perillo: Went bananas after the loaner incident and 100-yard X5 loaner pushing exercise. Told Paul that I wanted a flashlight. He said flashlight was cheap, he could even give me something more. Asked for iPod adaptor then. Talked to the service manager (Saleem ?) Said, normally it costs $600 but would give me for $400. I asked how much the iPod adaptor costs them. He said $210. Found out that they were trying to make more money over an extremely frustrated and disappointed customer. Said no, picked up the car (glove box was replaced) and left. 3rd day late afternoon: Found out that there was no sound coming from speakers. Took back to Perillo. Left the car again. 4th day: Apparently amplifier has blown up for some reason. They ordered the part overnight. 5th day: Got a call and picked up the car. Dust, finger marks all over the car - inside and out. Gave a 1-star when BMW North America sent me the satisfaction survey. I asked them to call me. Got a confirmation email that they would call within 24 hours - it's been 10 days. read more

This is where you come to get ripped off. If something cost $200 elsewhere they will charge you $450 here plus $195/ hour for labor . If I want to spend that kind of $ by the hour , next time I will have my lawyer work on the car. read more

3/4/14 :: UPDATE:: Customer Service at Body Shop My star rating has changed to 5 stars because Jay Díaz, Body Shop Manager, has since taken hold of the miscommunication between the insurance company and the service rep who initially wrote up the report of the work that had to be done. Regardless of the "he said/she said," Jay took responsibility, taking the time to comb through what all sides had to say. What it boils down to at the end of the day is customer service par excellence--the "old school" way--the way it should be, putting the client first to diplomatically arrive at a resolution agreeable to all parties. Being validated as a trusted, long-standing client has restored my faith in Perillo BMW and will keep me coming back in the future. Well done. read more

The best perk of Perillo BMW is, having Alex Padalko taking care of all my service needs. He is the epitome of customer service! Perillo should be grateful to have such a dedicated employee, who takes care of their customers. read more

Jason Goetz. Go talk to him if you are interested in a BMW or just learning about the brand in general. I recently purchased a car from Jason and got the deal of the decade due to his hard work and constant communication. I first started working with Jason almost a year before finally getting a car. We wanted to get a new home first before purchasing a car. Throughout the entire process Jason was readily answering questions, showing models to us and being understanding all around. Most salesman would have ceased communication after a month or two passed by, but Jason was always responsive and found me the car of my dreams at an unbelievable price! read more

They get props for being a clean garage, but they are OVERPRICED. I found another mechanic for my BMW (I no longer own a car) after I got some bad service from Perillo. Seems if you have a $1700+ repair, you ought to get a free car wash/vacuum out of it, no? They are also kind of smart alecky in the showroom. Meh. read more

I'm new to the BMW family with a used, low-mileage BMW Z4M Coupe. I have been a MINI owner for the past 4 years and both my parents are both long-term BMW loyalists. I bought my car from a private seller in Chicago. The previous owner had completed a oil service and full inspection 09/02/11 at Pirello BMW in Chicago. At that time, the vehicle was still under warranty and the owner specifically requested that Pirello BMW complete an inspection of the vehicle and determine if there was anything that need attention before the warranty expiration the following month. The oil change was performed, the inspection was completed and the only item noted was worn tires and the recommendation for tire replacement and a wheel alignment. Total charge was $0, as the vehicle was under warranty and the mileage at the time of the inspection was 26382. The owner listed the vehicle for sale following the service and I found his listing online. Details were worked out and a price was agreed upon. I requested a vehicle inspection which was performed by Pirello BMW for $243. The vehicle showed 26392 miles on the clock at the time... however Pirello found several "new" issues with the vehicle. Specifically dirty/contaminated brake fluid, worn brake pads all around, a seized left front brake caliper and a leaking power steering hose (as well as the previously noted worn tires). It should be noted that these items were NOT OBSERVED during the previous inspection conducted UNDER WARRANTY, one month earlier, with only 10 miles difference on the odometer. Discussing the matter with Pirello, the logical argument was made that most, if not all of these items should have been observed/corrected during the inspection conducted on 09/02/11. Pirello agreed to rebuild the seized left front caliper, replace the front rotors and flush and fill the brake fluid under warranty. During the service however, I was required to pay for front brake pads ($207.42). The service was performed and the vehicle was shipped to me in Washington State (still needing rear pads, tires and the replacement of a leaky power steering hose). Upon arrival in Washington I discovered that during the brake service, Pirello reversed the left and right rotors. Not an issue with strait-vaned blank rotors... but the curved vane, drilled and slotted rotors on the M Coupe are side-specific. When I contacted Pirello BMW about the issue, they agreed to correct the problem, but required me to take the vehicle to my nearest BMW dealership (BMW Seattle, approximately 60 miles away from my home in Mount Vernon). To complete the service, I had to take a half-day off from work and drive the 120 miles round trip to BMW Seattle to have the problem corrected. I arranged a service appointment and was told to have the service adviser from BMW Seattle contact Pirello upon my arrival. My vehicle was completed in just over one hour and during the service I had my turn signals programmed for personalization and purchased a handful of minor hardware and some BMW accessories. Total price for service and parts came to $577.01. Of this, approximately $288 was specifically for the correction of the reversed rotors. When the vehicle was finished, BMW Seattle called Pirello BMW no less that 6 times in an attempt to coordinate payment for the portion of the service that was specifically the responsibility of Pirello BMW. Each call they were given different reasons as to why they would need to call back, or who would need to authorize the charge at Pirello BMW. After waiting OVER TWO HOURS at Seattle BMW for Pirello to pay for their portion of this service, I finally paid for the service myself and left the dealership While driving back I received a call from the Pirello BMW SA indicating that I would be rimbursed before the end of the day. I did recieve a reimbursement from Pirello that credited to my account two days later, but what a hassle. I'm concerned that if Pirello can mess up somthing as simple as side-specific rotors... miss a siezed caliper on inspection... miss a leaking poer steering hose during inspection and miss worn brake pads... what else did they miss when I paid them to inspect the car prior to my purchase? I really feel Pirello BMW owes me some type of compensation for the following: -A half a day's work + 2 hours of wasted time -120 miles in fuel -and I would still argue that Pirello should have rightfully fixed the leaking power steering hose they missed, and rear brake pads when the vehicle was inspected under warranty If you care for your vehicle... or are concerned with how a dealer will behave when somthing doesn't go quite right, DO NOT TAKE YOU CAR TO PIRELLO BMW!!! read more

I went on Saturday at 1pm to see why the service light popped up on my 3 Series. Unfortunately the service department was closed and I was asked to come back on Monday. I guess Perillo doesn't understand that most BMW owners probably have jobs during the week so that they can afford the payments on their cars. BMW sales always appears to be excellently staffed on weekends, yet the service departments seem to just be a second thought at most dealerships. This was my first and last visit to Perillo. read more

Impossibly slow service, no loners, impossible to get anyone on the phone... Having a monopoly on BMW service within the city limits shouldn't mean such abysmal service. My last service appointment started with them "not being able to get to my car" the first day I dropped it off, despite getting in there first thing in the morning. By the second day, noon rolls around and I'd still not heard from them. I try to call, and I'm on hold for almost half an hour before they answer. I've never experienced such terrible service from a luxury car dealer. If you pay this much for a vehicle, you expect at least certain standards. I'm sure they're lovely on the sales end...but take your cars elsewhere for service!!!! read more

I am a car guy through and through. In fact between my wife and I, we rotate out one of our cars every other year, thus I have had more than my fair share of dealings with car dealerships. In addition, I have the taste for luxury vehicles: BMW, Audi, and Infiniti are my brands. TWICE I have attempted to buy a BMW from this dealership, and twice I have walked out of here because their salesman are completely terrible to deal with. Last winter, I had some downtime and I called Perillo as I could not decide if I wanted a new 335Xi coupe or a 135i. It was mid week and I asked if I could come in to test drive the two cars. The salesman blatantly asked if I was going to buy a car that day. I was truthful, and said no my timetable is more like the next 60-90 days, but that I definitely was buying a BMW (this was my third BMW mind you). He then became very short, and said that he would look into what cars I could test drive, and that he would call me back. Two hours later I called the dealership and was informed that that the salesman had left for the day. You don't have time to let me test drive cars midday on a Wednesday? ARE YOU KIDDING ME?!?! Thus I ultimately went to BMW of Schererville, who was incredibly accommodating, and even had a BMW trucked up from Texas as it was hard to find one with my specifications I was looking for: 6-speed manual, navigation, all wheel drive, coupe, and in black or silver only. I told you, I'm a car guy! Needless to say, I will continue to avoid this dealership like the plague, as I am not giving a dime to these arrogant salesmen. read more

Do not ever get your car detailed by the body shop. Their definition of a detail is not the same as any reputable. Car wash. I took my three year old BMW 328xi in for the annual service. Was again talked into getting the car detailed while the bumpers were being repaired. Once again, they failed miserably at cleaning the car to the level of what I woudl call a "Detailing". There were still leaves in the grill, there was still debris in the trunk that needed to be vacumed, there were still places that wee dusty. I will give them credit on the bumpers. The body shop did do a good job there. I paid $180 for a glorified car wash and was told I was getting $70 off because of my bad experience over two years ago with the same service. Don't waste your money In addition, I was told that the rental car that I was not even supposed to have to get but did for three days would be $30+++/day. It was $37+++ a day. When I brought it up was told they would check on it and give me a call. Nothing in over two weeks. Now to the BUMPER PROTECTION which I do recommend getting. I was told that I would have a loaner for the time it took to do this. I was then told no . I was then told, "Sometimes sales people say anything to sell a car" by their own employee. When I actually went to complain about this, a sales manager did try to take care of it but I was still out $150 on the rental with nobody even acknowledging this fact. Now, you want to say I am crazy and did not hear something correctly? The prior two years, I brought the car in for service, got the bumpers dressed, and havd a loaner as promised by my sales person for the entire time. Then was told by the Sales Manager that was what you were sold and she worked to get me a loaner but again after I paid an additional $150 for the rental. No phone call after. No apology after. No nothing after but a car with nice looking bumpers again (kudos) and my $350 car wash. I have heard of other's bad experiences here but never had experienced this treatment. Can't say it was just a bad day since this was a three day trip. Will never buy a car there again and will attempt to never take it there for service again. Will always tell my story as I have to many and will always give them credit for doing a good job on the bumpers and honoring the warranty as I purchased it. Sales person was nice originally but did not follow up. Sales manager I dealt with was nice but never followed up (I had to). Body shop person was nice but never followed up. Person I spoke to in the loaner department threw their sales people under the bus so don't know what to say there. There are other BMW dealers around. My opinion: Avoid Perillo. Shame over wasting my time, never following up on what was promised, and only $350 in actual billing and car rental to lose a customer and referral source. Guess they figure with 8 million people in Chicagoland, they can do that. read more

I initially avoided Perillo BMW due to the mediocre google and yelp reviews, however, I was referred by a colleague who told me to make an appointment with Jason Goetz. Jason is genuinely friendly and he worked to make my lease deal as seamless as possible. I was pleasantly surprised by my experience at Perillo, especially after a less than stellar experience at Fields BMW, and I believe Jason's honesty and pleasant demeanor had much to do with that. I also enjoyed the test drive with the product specialist, Sanjay Mistry. He was friendly, knowledgeable, and enthusiastic about the 4 series I was interested in, and that made the test drive a more valuable experience. I've already referred one of my friends to Jason, and I'm certain I'll be back to work with him on my next purchase or lease. read more

Just walked in and received no help at all, but two salesman walked pass me with coffee and no customer. The lady at the front desk told me to roam the 2nd and 3rd floor to find the vehicle I was looking for. I'll find another BMW dealer. When I found the vehicle of interest (X4) there was no price or mileage information available. read more

I regretfully purchased my BMW X5 from Perillo 2 years ago with terrible sales service ( I will not mention her name). I have brought my car in for problems once before, and again 2 days later when the original problem was not taken care of (battery problems). My car died on me several times before they were able to fix it (it was a brand new 2012). Now, I have a minor ding on a door. I brought the car in last week and still now 6 days later, NOTHING has been done for the car. Im in a crappy rental car and want my car back. They told me a minimum of 5 more business days. I dont understand how it can take 2 weeks to fix this. Whether they have to replace a door or not, it should not take 2 weeks. Completely absurd. Next time I'll take my BMW to an auto shop. read more

After 11 years and 3 X5's later....we are moving on to Audi. After giving Perillo our business for the past 11 years and referring all of our clients to them, we are done. When the transmission goes out on a well maintained BMW X5 at 60K miles, the dealership should really step in and admit that this should NOT happen and repair the car. A 12 THOUSAND dollar repair? I would think they would step in and repair the car for a loyal customer but apparently I am wrong. Other luxury auto shops would have taken care of their customers in this given situation, Not Perillo. When you pay 60K for a car, I expect to have it function for years and expect loyal service from the dealership in return. Absurd. read more

I'm always satisfied with the customer service I receive here. Need a 'no BS, straight to the point" informative salesman? Ask for Marshall. You can never go wrong with him as your salesman. read more

RIP OFF REPORT - This company billed my warranty company for parts but did not replace them. They think you are stupid and that money does not matter to you because you own a BMW, so they exaggerate what needs to be repaired and say things are broken when they are not. I found this out after taking my car to another BMW dealership for the same issue with my engine because Perillo's shoddy craftsmanship led to the issue re-occurring. When they got in there, the parts that were supposed to be new, were not.... read more

Had a terrible experience. First time this has happened. There are some great people working here, but a couple of bad apples can ruin the cart. Hoping to get things resolved soon. read more

Brought my x-5 into here and Chris gave me a world class experience. They went out of their way to help- they even got me an Uber back and forth from work. I will guarantee to be back if I have any issues in the future. read more

Joe... I'm pretty sure I didn't misinterpret anything. As of just three days ago I agreed to pay the ridiculous price for a THIRD set of tires on a car with just 28,000 miles on it. You had had the car for more than a week, I needed to use it, and it was clear that neither you nor BMW were going to do the right thing and replace a set of tires that lasted less than 12,000 miles. Again, I gave in and agreed to your terms to get my vehicle back and be done with it. That's when you sent another letter to me via your administrative assistant (classy), stating that you would not work on my vehicle, directing all further correspondence to your attorney and demanding that I have it removed from your dealership by the next morning. You stated: "Therefore, please arrange for your car to be towed out of here by tomorrow and you will not being (sic) charged for any services that we provided or storage charges. Now that being said, this is my final correspondence with you because I don't intend on carrying on with this charade." I reached out to BMW Corporate once more to see if they would intervene. They contacted you, and you refused to work on the vehicle, again demanding it be removed by the next morning. You were quite clear, Joe. read more

THIS REVIEW IS FOR SERVICE ONLY. Living in the city getting my BMW X5 serviced at Perillo is logical. The only Service Advisor I work with is Brad. He is very honest and communicates everything that is going on with your vehicle in a timely manner. The first person (don't remember his name) was horrible. If it wasn't for Brad being so professional and efficient I would've gone elsewhere. If you have to deal with the headache of maintenance do yourself a favor and work with him. read more

I KNOW, I KNOW! I went back today to get the car repaired again and guess what! They still can't get it right! It is unbelievable that this operation can stay in business! I hope the economy would teach this owner a lesson in customer service but it appears ownership is the cause of it. read more

My review is for the service department. I can't comment on the sales department since I did not buy my car from them. Overall I was very pleased with my first service experience at Perillo. Scheduling the appointment was relatively painless and there was ample availability for first-thing on a Monday morning. The online scheduling seemed very convenient but the website was rather buggy so I ended up having to call and schedule it (also very easy). The day of the service was also a low-hassle experience. I was in and out very quickly and received a phone call once everything was done. It would have been nice to get a quick explanation/confirmation of what was done, but fortunately I am a car guy so I had no trouble reading the write-up. The work was done correctly the first time and I have no complaints about the price. I only had some basic routine maintenance done (oil & filter, air filter, cabin filter, vehicle check/service I). I will definitely commend the car wash team, as this has to be the absolute best freebie car wash I have ever received. Normally the "courtesy wash" just means they spray it with a hose, but this actually looked like someone had thoroughly washed it, vacuumed it, and wiped everything down. My wheels are rather tricky to clean and someone did a very thorough job getting every single spoke! This was the type of car wash I would probably have to pay $30 for around here! Will definitely return without hesitation. read more

Went into this facility this morning expecting to get my car serviced by professionals and have a wonderful experience, but that is not what happened today. My check- in with my service person was excellent. When I went to get a loaner vehicle to use while my car is being serviced, I was turned away. Without reason or explanation. In today's climate, I hate to feel like I was being discriminated against because of my racial background. This young lady wasted my time by asking me to provide my insurance information, but never even actually looking at my information. The girl looked at her phone, then looked at me and said we don't have anything available. I asked if she already knew this before asking me for my information; she said 'she looked at the wrong screen.' The young lady never looked at her screen or even typed anything in her computer. I saw plenty of other people (white, non minority) retrieve their loaner vehicles without problem, but when it came to me, the only black women in the facility.... there was nothing available. I don't like being treated unfairly especially for the color of my skin. I will not be stepping into this place again. Hope this review helps someone else! read more

After reading the reviews below, I dreaded bringing my BMW in for warranty service. However, I had little options as it was warranty work and the water/oil light went on. The last time I ignored that light with a previous BMW, I ended up with an overheated car on the Kennedy expressway. Respect the light! I was able to get an appointment on the day I wanted (Friday). I brought my car in and was immediately greeted. They had my paperwork all ready and offered a shuttle service in 10 minutes. I didn't need it but it is a nice service. Car was fixed by 2 pm with a leaky coolant gasket as the culprit. I went back in to pick up my car. No charge. No hassle and was back out in less than 10 minutes. The service ppl even cleaned the bird poop off my trunk. :) Danette in customer service was terrific. She sent a follow up email and so did the service director. One star off on the wait to schedule my appointment. I had to try a few times to get through. Once I did, it was outstanding. read more

This review is for the SALES only. I am a bit worried when I see the 2 star review on Yelp, but it turned out to be a very good experience. I think any car dealership experience largely depends on the single point of contact you have: the sales associate or the service adviser. I read some good reviews about Frank Billman elsewhere, and specifically requested him to be my SA. Best decision I made in my new car purchase plan! Frank was extremely down to earth, honest, patient and intelligent. No BS or upselling. He came to meet me on his off-day, and converted me from a MB fan to a Bimmer. Just out of college for two years, I was probably one of the poorer clients of Frank, and only interested in the 3 series, but no pretentiousness or impatience from him at all! He's the most friendly and down-to-earth car salesman I've ever dealt with. Pricing is very competitive (do your price discovery beforehand!), no pressure sale. Very little back-and-forth negotiations with the sales manager to reach a mutually agreed price. No hidden cost. The only charge I was not expecting based on out-of-door quotes was a very reasonable "appearance/detailing" fee. Was charged a lot more last time I bought a new car... Finance lady was very efficient, too. No pressure sale when I declined extra protection plans and insurance. Took me probably ten minutes to finish all the paperwork. Great smooth experience. Even though the service department seems to get bad reviews, I think I'll still give it a shot, since Frank should be able to find me a good service advisor, and he also offered to secure loaner cars if I come in for service. Will definitely buy from Frank again if I need a BMW in the future. read more