Had my car towed in by the dealer, these guys are full of excuses and will never return calls. Finally got my car back and now I need very expensive repairs. Which conveniently are not covered by the insurance or my warranty. Just bunch of run around and no real answers. Can u please stop harassing me with your phone calls and text read more

Pat G. and his team did a terrific job on my car. The customer service is absolutely outstanding and my car experience there was superb. Pat gave me a great quote on some auto body work that I needed and had my car in and out within a week. He is always there if you need him via phone call or txt. If you are looking for a place that treats you very well and does quality work head over to Perillo Collision Center. Thank you again Pat! 10/10 read more

This review is for their green location which I was not able to find. Joe Perillo is a life saver. My car was damaged in a hit and run and Joe referred me to Pat from his service center and they took excellent care of me. My car was picked up from the site immediately and fixed quickly, in less than the quoted time. I will definitely use them for all my repair needs!! read more

I took my car in after buying the various touchup packages Perillo offers. It was easy to schedule. Dan got be right in and on my way at drop off and immediately out upon pick up. My car looks brand new again and it was so easy. I couldn't be happier. Thanks Dan and the PCC team! read more

I have an update: Matthew Bogdan Manager of the collision center is the Superman of this place. He has completely rectified this situation and if i ever need to use the service here again he would be my go to person. All around great guy that provides excellent customer service that includes under promising and over delivering. My 5 star review is for Matthew Bogdan as the mediator and fixer for my previous experience of poor customer service from this establishment. read more

While our overall experience with Perilo's body shop was pleasant, I'd like to specifically thank Ken for his work. Throughout the length of working with the collision center and Perillo, he was extremely reliable, professional and personable. Ken returned each one of our calls and emails promptly, answering all of our repetitive (and probably annoying) questions and concerns. In addition to some minor body work, we had our 328 detailed. When the work was done, Ken went over the vehicle with us to make sure we were completely happy, even busting out a towel and some solution to make sure every part of the car was perfect after we noticed some residue on random parts of the car. He definitely made our experiences worthwhile and pleasant,. I would absolutely recommend asking for Ken as your contact if you need to visit the body shop. read more

First of all this review is far overdue. I dealt with Perillo collision back in December and let me say that their service is second to none! I learned a valuable lesson with regards to valet parking, don't do it! Took my fiancé out to eat for our 9 yr anniversary to a local eatery near downtown Chicago, I wanted the evening to go smooth and decided to let the valet park my 2015 Grand Cherokee, worst mistake I've ever made! I came back out after a great meal and a happy fiancé and went home. The next day I go to work thinking nothing other than how great last night was. That's when a colleague approaches me and says, "what happen to your truck?" my heart dropped. I ran outside to see that my rear bumper, driver side taillight and lower bumper valence had been, crashed, cracked, scratch, scuffed, the list goes on. After a few days of going back and forth with the valet company, which shall remain nameless because I'm better than that, they finally sent me to a repair center to get an estimate written up. Perillo Collision Center is where I ended up. I dealt with Ken, and from the first call to the pick up of my Jeep Ken was there! Such great customer service skills, that even I was amazing. For me to be amazing especially since Ive worked in customer service for the last 9 yrs really says something about his professionalism. Great overall guy very humble and respectful and can't say enough! All the staff at Perillo was great, but Ken he was outstanding! My Jeep looked amazing better than the day I purchased it, considering that it was raining. The quality of their work speaks for it self and you will not be disappointed. I am a very anxious person which makes it difficult to wait, with that said it took them about a week to return me my Jeep. I Would recommend you go and pay them a visit if you ever make the mistake of valet parking, or ever find your self in a fender bender you won't regret it! read more

I had European delivery of a 2015 X1 earlier this year. When it arrived at Perillo from Europe and I took delivery, several items that belonged in the car were missing (cup holder, iPhone bracket). The car was not properly tested either - the BMW Assist has never worked. Repeated calls to BMW have not gotten the problem resolved. Three weeks after delivery, I was struck by another vehicle, damaging the rear driver's side door. You have had the car for repair now since Wednesday the 17th. I understand the replacement door arrived Friday. The estimate provided the insurance company did not have 48 hours of labor on it - I should have had this car returned to me by now. The salesman also instructed the service department about the broken BMW Assist system. Was it repaired? I don't know - Mr. Israel Rodriguez your service manager refuses to return my call or respond to my emails. Then today I found out a much more serious problem. Because this is a brand-new 2015 vehicle, when the car was damaged I wanted to have the best possible repair - hence my taking it back to the dealer for the body work. The body shop manager Mr. J. Diaz has been mostly hiding from me, and when I went to the dealership today (two days after the car was supposed to be ready, it still wasn't) Mr. Diaz continued his deception and false promises. I've tape recorded his employees when they've made these false statement. But then to my surprise, the Managing Director of the dealership Trish Perillo Inguagiato tells me that Perillo BMW doesn't own "Perillo Collision Repair". It's a completely different company, and has nothing to do with the BMW dealership! This despite me being told by both the salesman Alan Sahagian and the estimator Aaron that this was part of Perillo BMW! I asked to meet with the service manager Israel Rodriguez, and a different guy came out and tried to pretend he was him. And finally demanding to see Mr. Israel Rodriguez, he continued the deception instead of honestly admitting he couldn't do anything because the body shop is owned by someone else! Perillo apparently gets a lot of angry customers, because this service manager has a guy who acts like his bodyguard. I'm regretting my change from 15 years of Audi ownership to BMW. I never had such poor service from Audi. I buy new cars every couple years. That's the end of my BMW experiment. They people are ethically challenged. read more

I have had several experiences with Perillo Collision Center, all of which have been excellent. The staff is friendly, knowledgeable, honest and realistic and the work has always been thorough. My car always looks fantastic after being detailed and the outcome of repair work has been better than expected. I have brought my car in for repair on two separate occasions after some significant damage from two different accidents. After repair, I was very pleased with service and my car looked better than new. The staff is also helpful in navigating and clarifying what would otherwise be extremely frustrating insurance involvement/issues. My car has almost always ready within the reasonable time frame that was quoted and the staff has always made sure that I was up to date on the status of my repair. Great work! I will definitely keep coming back. read more

Took my car in with major scratch damage all over the vehicle. Pat Gavin took care of it in no time and did an awesome job. Perillo is definitely a place to come for great service. read more

Thank goodness for Dan Carden and Patrick Gavin at Perillo. I again had a challenging car situation as I was recently rear-ended. I immediately took my car to Perillo and received an estimate that I was able to forward to the gentleman who hit me. Perillo gave me the ultimate flexibility in terms of when I dropped my car off for the repair. Five weeks later when I dropped off my car, I was greeted by Dan. He arranged for me to get a ride to my office and then proceeded to coordinate with the guy who hit me to arrange payment. He sent pictures of my car, kept me posted on the timing for completion and it ended up being ready earlier than promised. This team consistently provides an amazing customer experience and most importantly, my car always looks brand new! Thank you to the Perillo Collison team. You rock! read more

Danny was great! Had my tires swapped in no time for half the price I expected. Headed back there for a detail job later this week. Doesn't hurt that while you wait you get to stare at half million dollar cars. read more

Aman is the best! Getting your car repaired after an accident can be frustrating to say the least, but Aman and Perillo made the experience easy. He made dealing with the insurance company a breeze, and he even drove me to pick up a rental car. When all the rentals were occupied, Aman and his team called every rental car place in the city to try and help me out. They pulled a few strings and were able to find me one. The experience was extremely personalized - Aman is just a text message away when I have a question or need to get an update. read more

I got my car detailed at Perillo after I had some preventative maintenance done. The car looks great and they only had the car for a couple hours. They bathed the wheels in acid, I've never seen my rims so shiny. Very nice. Perillo is slightly expensive but I guess that is to be expected on the 1000 block of North Clark Street. read more

This place is beyond amazing! I found a total gem! My brand new 2 month old Mercedes needed a whole new door after I got hit a few weeks ago. From the time I walked into the body shop (the place is gorgeous by the way) until the day I drove my car out, completely finished in less than 5 days of my accident. They pressed to get everything I needed right away and called me as soon as it arrived - 4 hours later, everything was put on and I was on my way. You literally can't tell that anything happened. It's unbelievable. Couldn't be more grateful to Patrick and the team. Your hospitality is unmatched, and I more than appreciate you! read more

My wife and I were in an accident that was not our fault. We went through the other insurance company for repairs and got our car back with a bumper that did not fit properly. Perillo CC, particularly Dan, helped us to fight the insurance company for a new bumper that fit while the insurance company was trying to skimp on the parts. Perillo CC was very flexible and we would return for future repairs. read more

I just purchased a 2015 X.3 M sport from Ken Refsin at Perillo. Aman did an amazing job making it look show room ready... I give him five big stars! I have my brother and cousin I'm sending your way! read more

Beware! I brought my car to fix the bumper, all fine if expensive. When I got it back, there was a nail in the tire. And the sunglasses in the armrest had disappeared. Luckily the supervisor found it the next day, hidden away elsewhere in the car. Why? Because this someone had taken it out, destroyed it, and had to hide it. It is completely warped. And expensive fix just got more expensive for me. read more

I took my car here after getting a couple estimates around the Chicagoland area for some minor paint damage repair. Aman was excellent through the whole process and made it simple and quick to get me back in my car. They were able to finish up my car a few days early, which is always nice when you've been driving around a boat of a rental car for a couple days. I would definitely recommend this place for any needed body work simply because of the excellent customer service. read more

Pat and Joe are the best. You get treated like royalty when you bring your car here for service. The body work is top notch and the prices are great. A trusted place to send your car for repairs! read more

Saragon and pat are the best! Always taking care of me and my car, Parillo collision center is definitely the best place in the Chicagoland area for your BMW maintenance and bodyshop work read more

Aman is THE man! This guy has some serious potential. On multiple occasions Aman helped me with my M4 at Perillo CC. He was more than willing to go way out of his way to make me feel like a valued customer by thoroughly explaining where my car is and at what step of the process it is. He took pics upon request and we had many great conversations over the phone and in person. It is hard to find someone as good as Aman that has the technical knowledge and the customer service attitude. I highly recommend stopping by and asking for this guy. read more

Pat and the crew were as helpful as can be in getting my bumper taken care of in both a timely and very professional manner. Above all else though, the car looks great! I've dealt with some terrible shops over the years, it's just very refreshing to come to a place that values honesty and workmanship over racking up a huge tab of insurance dollars. Excellent work guys, will happily recommend this shop to anyone I know the needs some work done! read more

Great experience with these guys. Aman took care of our x6 like it was his own towed it to the shop and kept me updated on the progress of the truck I will be going back to if I have any problems in the future. read more

My friend John had some damage to his BMW and brought it to Perillo and worked with Aman Tahiliani to get the car back into ship shape! Aman was very good at communicating and getting the job done on time. John will reach out in the future if needed. read more

Multiple experiences have made me a loyal customer. Grateful to Frank Gavin and the crew for great work with multiple cars. Really love their green street location for easy AM dropoffs before heading to the loop too. Highly recommend! read more

My car is a 2007, and there's a reason I still go back to the dealership for work... service! After a fender bender damaged the entire front and back of my car, Aman at Perillo Collision Center took great care of me and had my car looking BRAND NEW. So if your bimmer has damage, head to Perillo and as for Aman Tahiliani. He told me they are also certified to fix a lot of other imported cars that are difficult to repair elsewhere. Thanks, Aman! I'll keep coming back to Perillo for service and my next car because of you. read more

I will take you back almost a year back: On April 2014, I was involved in a car crash that I was not at fault for. Obviously, since I have always done my work at Perillo BMW, I thought this was the place to be. Well, guess what? I was wrong. I had to push them to get my vehicle done, and it was like if they were doing me a favor to fix my vehicle. That is what my insurance was paying them to do, so no, it's not a favor, it's their job. I will say they compensated the car rental (obviously, no choice because they delayed the repairs, not the insurance company fault or my fault, this is just ownership). They were doing a bit of extra repairs on top of the car accident. I had them fix my back bumper since it had a couple scratches and a side ding. I also was going to pay for a k40 to be installed in my system, but they compensated for that as well. After all the going back and forth, I only had to pay my deductible which was 500 dollars and 250 for the extra repairs and the k40 system. This however, does not give me back the stress, time, and money I spent driving back and forth to get my issues resolved. To this day, I am still having car issues which is the reason why I am writing this review. I am stuck with a big repair job that supposedly had warranty from Perillo Collision Center. I am not longer in Illinois, and they will not answer my phone calls or emails (proof can be provided). I was recently on the highway and my steering wheel just malfunctioned. I turned my car on and off and then it started working again. It seems there is an issue with the steering angle sensor and with the lines that they HAD repaired and got payed for by Geico to repair. I am writing this review so everyone knows what kind of company Perillo Collision Center is and their "warranty" means nothing, because they will not honor it. I will be repairing my vehicle out of my own pocket and taking them to small claims court so they can take ownership of the repairs as they promised. I am done chasing them to do the right thing, I should not have to email multiple times to get a response. By the way, the last people I dealt with were Aaron and Jay. They were the ones I emailed as well. I would email Joe himself, but the last time I talked to the guy he just tried to justify and cover up for those crooks. I will be filing a complaint and continue to educate people on my poor experience there. I know they probably still won't care about this review, but guess what? I don't care what they think either, I care what everyone else has to say, and if this review helps someone pick out another body shop over this one, then I am happy. read more

I recently took my 740 Li in to have the rear bumper repaired / replaced. I worked with Oleh Tyndyk and his level of service was excellent. Oleh constantly followed up with me to let me know the status of my vehicle and also provided me with alternatives to the work I was having done. He also made sure that my vehicle had it's scheduled maintenance while it was in service. I will defiantly return (if needed). I was elated with the service. read more

I had another great experience at Perillo Collision! This place is great. You can tell that a business is run well when they consistently exceed your expectations. Most times I'm anxious when getting anything done on my car, but this is my third time at Perillo and Dan Carden has made every visit go smooth and fast. He greeted me when I came in and oversaw and coordinated everything to ensure all is being done correctly. Thanks Danny. I'll see you guys again in the spring. Happy Holidays! read more

Visited Chicago and my car got shot! Yeah, that actually happened. It was towed to Perillo to have the engine and hood repaired. Aaron was awesome - he patiently explained everything and made sure all of my concerns were addressed. He even saved the bullet the mechanic had fished out of the engine. It was super obvious that this dealership is incredibly busy yet Aaron never seemed rushed and was a total professional. read more

I was totally impressed by this repair facility in terms of work, ethics and price. I had early communication with Henry Miller at the shop and he continued to keep me updated on progress with parts on order and then on the status of the repair when the car was in the facility. The car was returned to me in as new condition and all the working parts that were part of the bumper repair were functioning flawlessly. So, my generally low rating of collision repair centers needs to be modified - Perillo is to be highly recommended. read more

My truck was vandalized very bad. I took the truck to Perillo for repair. The insurance came at me with a very low ball estimate but after Perillo took the car apart, they discovered a lot things the unsurance company didn't initially pick up. After the estimate, I left the truck with Perillo. I just picked up my truck yesterday and it looked absolutely brand new. They took an extra day to complete the job but it was the best spent extra day. A+ job and A+ communication the whole way through. This is the second car I took to Perillo for body work, and they did another great job! Perillo has earned my business permanently as long as the staff remains the same. Thanks again! read more

After a minor car accident involving a pot hole, I decided to take my Toyota Prius to Perillo's based off its excellent reviews on Yelp. However, after the UNRESPONSIVE service rep and CONSTANTLY DELAYED repair timeline, I do NOT recommend this shop for repairs! (Reason 1) The first mistake the shop made was failing to order ALL parts in the initial order. The rep from the shop forgot to order the airbag and bumper in a timely manner, causing the completion date to push back from Thursday to Monday! Even today on the day the car is supposed to be ready, the shop cannot confirm that they will meet the deadline!!!!! (Reason 2) The second error was the reps lack of response to text messages and phone calls. I was very surprised because other Yelpers cited excellent response and updates. The rep seriously did not return text messages or calls - I had to literally come into the shop to check on the progress!!!! (Reason 3) In summary, I do NOT recommend this shop if you have time-sensitive repairs. As an out-of-towner with work and personal obligations back at home, I trusted this shop to meet the deadline they agreed to meet upfront. They mismanaged the repair timeline and caused me significant personal costs, both financially and in terms of time away from family. In short, AVOID IF YOU HAVE TIME-SENSITIVE REPAIRS!!!!!!! (Reason 4) The rep convinced me to take down my 1-star review, insisting that he could waive/reduce my deductible if I removed my negative comments about the business. After I initially removed my review, he did not gain management approval and had to go back on his word, not giving me any reduction on the deductible. Fine, I don't mind that he tried to assist with the deductible, but the extra day waiting was unnecessary and speaks to the bureaucratic tape preventing this shop from running smoothly. Mgmt should reach its decisions timely. Further, Yelp doesn't permit businesses paying to influence ratings. I'd view this business's ratings with extreme caution as they seem to be artificially boosting their ratings/reviews. GO SOMEWHERE ELSE! read more

I should have more closely reviewed the negative comments, b/c I experienced something very similar to other reviewers. Dropped the car off while going on vacation for 11 days. Got the estimate the week before and had them confirm they could have it finished before I got back. at 3pm on the day I was scheduled to pick it up at 5:30, I get an email that the car would not be finished that day (after 11 days) and no offer for a loaner/rent a car, etc. I bitched and moaned and they gave me a rental. After returning the rental, they didn't pay for the full rental fee arguing that I kept it an extra day (the rental car closed early. It was an extra $30 which they wouldn't pay after being late on $1,500 worth of repairs. Furthermore, the work included an interior and exterior detail. The interior detailer didn't clean the seats (light stains which wiped off with a wet paper towel were still present upon pick-up). While I was waiting to pick up my car, I heard them approach another customer who was waiting for their car that they had damaged the door accidentally while the car was in for repairs and needed to keep it for a week to repair. It seems like the place lacks good project management and communication and then doesn't have the decency to take financial responsibility for their mistakes. read more

Best Service Shop in the City...hands down. Pat and his team treated me like royalty. My Range Rover was involved in a horrific accident, resulting in $9000 worth of damage. Once I got it back I was beyond satisfied. From the repairs, to the paint, to the detail...it was just like buying a new car off the lot. Seriously, can't recommend this place enough. Service is out of this world and top notch! read more

I had a fender bender on my front & back bumper. From start to finish, Pat Gavin gave me an honest assessment of what I should get done & he gave me a fair & reasonable quote. The best service ever and he got me my car back sooner than expected. I highly recommend working with Pat & his crew @Perillo...excellent service & repair! read more

Took my brand new Lincoln Navigator here after scraping it on a wall...Shout out to Matthew Bogdan who was really a great guy to work with. I was not using insurance and I think they were gentle with me on pricing but more importantly they were great about communication with me. I dropped it off with no advance reservation and they were very cool about it. They took an extra 2 days longer than initially planned to return it but in the end, I would rather let them take the time they need to do perfect work, and they delivered a perfect job. Very happy and will use them again as I expect to scrape and ding my ridiculously oversized SUV plenty more. read more

I was in a moderate accident to my BMW 335 and it was in the shop for over a month. Original quote was a couple weeks. Calls to this place are never returned. The repairs made are with non OEM parts. They were not able to get my auto level, adaptive lights working after. The fender flexes and is loose. The fog light is not sealed correctly and has moisture inside the housing. Just an overall terrible experience, I would stay as far away from this place as possible. read more

I am absolutely thrilled with the work done by Perillo. Car looks as good as the day I bought it. Ready when promised. These guys are pros. Thank you Patrick! read more